"Use the search feature"

Kayelyyb

Kayelyyb

Frost Gate Guardian

Join Date: Mar 2006

Founder of Nerfs Are [Whak]

N/Me

Hello all,i have bit of a discussion that is not just GWGURU forum related but general forum attitude i have seen.

ok i have been surfing forums for about 3 years. Some forums have been small with less than 100 people max to guild wars guru prolly largest i been on .and it seems like the attitudes i find fall along that split also
on the smaller forums people actually prefered to leave old post dead and for people if they have a question to just ask it.one reason is maybe over the time between the old post and the new one changes may have taken place that made the old ideas obsolete.

when a new person joins a forum and ask a question and the next person comes along and just post use the search, to me that persons attitude is detrimental to a good forum when it comes to forum population expansion. what [use the search]say to me is, we are leet your just a noob and we don't have time to deal with thinking up answers to your questions so just use the search to see if it was asked before.

the search does not always works as it should 2 people may ask the same question but worded differently and if u did a search u might not get a found item in search because your search words based on how you would word it might not be in the older post so the search does not find it.

I feel the whole [use the search] is arrogant and in my opinion is just someone spamming a thread. if you don't have something useful to say besides [use the search] i feel the question should just be passed up when you read it.

so what is your opinion if you have one

Kattar

Kattar

EXCESSIVE FLUTTERCUSSING

Join Date: Mar 2007

SMS (lolgw2placeholder)

Me/

Then why do mods say it all the time as they close threads...

And it's not that people are being mean or elitist. Answering the same question everyday is pointless.

It follow the "give a man a fish" principle. If they know where to look, they won't inundate the Q&A section with, pardon the word, dumb questions.

Ghengis Kwell

Ghengis Kwell

Baby Maker

Join Date: Jun 2007

UK

Sent Fromhell

D/W

This has already been discussed , see Indes Announcement at the top of the Q & A Section.

FXCW

FXCW

Frost Gate Guardian

Join Date: Feb 2008

London,UK

Passionate Kiss of Nosferatu

R/

The simple fact is that people who do not use the search function before asking a question are lazy. There is no good reason not to use it. It avoids having multiple threads with the same topic which only ends up clogging the forums.

A lot of people seem to turn up to this and other forums asking questions which they could answer themselves if they were prepared to put a little work into it. If in doubt check the two wikis, or use the search function, don't just create a new topic.

One of the standard retorts I get when I tell someone to use "search" or the wikis etc, is that "You were once a n00b too". I certainly was a n00b, probably still am, but I did not go around asking the stupidest questions and clogging up forums with useless threads, simply because I was prepared to do a little work and find the answers myself.

At the end of the day I feel that it is more rewarding to go out and find answers to your questions rather than take the easy option.

- Tain -

- Tain -

Desert Nomad

Join Date: Apr 2006

[SMS]

R/

Quote:
Originally Posted by FXCW
snip /agree with every word.

Jiub

Jiub

Frost Gate Guardian

Join Date: Oct 2006

The Sky Pirates

W/R

yeah i agree. like with some things its probably easier to write the answer than it is to write "use the search"

Toutatis

Toutatis

Walking Wiki

Join Date: Nov 2006

Isle of Medication

Visitors from Aranna [VFA]

Me/E

Searching for threads should be the first thing anybody does when they consider opening a thread. The same thread being opened by several people increases server load and causes clutter - this makes more work for the mods, and the bigger the forum the more important this becomes. It also takes fewer clicks to search for an existing thread than it does to open a new thread and wait for responses.

Why more people don't follow sensible posting guidelines is beyond me sometimes...

Divine is Faith

Frost Gate Guardian

Join Date: Jan 2007

FL

Rt/

Most of the time it is faster to just do a search in google and get a link to any source that can give you the answer. Rather than to try and post a new thread and hope that someone answers it for you with a reply other than use the search. If the way you worded it doesnt find it try to refine what you type. Use fewer words and see if you get anything. If you get to many to look through maybe add a few words.

Most of the information is out there already and really easy to find.

Rexion

Rexion

Wilds Pathfinder

Join Date: Aug 2007

[Luck]

E/

for one. wrong place to post this.

This is more of a "discussion" type of thread. This should be in Riverside.

and the whole "use the search" thing. If you have a problem with people saying that, then you shouldn't be on forums in general. There are thousands of threads/posts on Guru. Having the same thing asked about Ursan or FoW over and over is highly annoying to older members.

Like I said. got a problem with it? then don't be on the forums because it is everywhere.

Coloneh

Coloneh

Furnace Stoker

Join Date: Nov 2006

D/W

most questions that come up are asked about 5 times per week. these are the threads people are told to use search on. they should find a thread only a few weeks old. if its a question that hasnt been answered a billion times no poster with half a brain would suggest search.

Fril Estelin

Fril Estelin

So Serious...

Join Date: Jan 2007

London

Nerfs Are [WHAK]

E/

Yep (Hi Boss ) you're right. There are a few people that believe that the world should run as they think and ruin the nice ambiance of a forum. It's worse than "elitism", as they ruin everyone's experience, the newbies (not noobs) first!

Who cares if the question has been asked a billion times? There will always be new people who don't check the thousands of already asked questions in Q&A. And pointing to the right direction with a nice word is the best gesture, it's the seed of nice behaviour that will hopefully be spread in the community, making it healthy and alive.

/signed

Further thoughts: it's a bit like saying that school is a bit more than just learning, it's about having help and learning together. People could tell you that, as long as you know how to read, you just need to read the books and use the knowledge. But learning requires pedagogy and being patient with people with questions is part of that.

A teacher could not start his lecture by saying "Ok, I hope you all read the notes from last 10 years of lectures I gave and read the coursebook" ...

Pae

Pae

Krytan Explorer

Join Date: Jul 2005

Well, I think that practical reasons would come to mind first. It's usually faster to use search/a wiki or just find out yourself than to post. Some people have issues with not knowing how to use search or don't bother to find where to start the search in, but you can't do too much there. It's standard that people will be too confused/lazy to do stuff on their own, but helping people out isn't that big of a deal, assuming they don't have a monstrous ego and aren't spammy.

Edit: Exactly what Ku Ku said. If you're going to bother to post, at least link to the relevant info.

Ku Ku

Ku Ku

Frost Gate Guardian

Join Date: May 2006

England

[MYST]

Rt/R

I feel its polite to answer someones question, if it is one that has been asked alot i will link them to somewhere useful - its quicker than them reading the forum posts if its a wiki link or gives them an instant range of opinions and answers (if its a forum topic link) so while "use the search" isnt useful, "Perhaps you should try searching the forum a bit more, lots of people have asked this - like here (link)" is.

Bluefeather

Bluefeather

Lion's Arch Merchant

Join Date: Dec 2005

Philippines

[PNOY]

W/R

I have made a similar thread in the past with title "/WIKI is your friend"

I think we just have to accept the fact that there's a lot of people who have been around for long time already and they don't have the patience to answer simple questions anymore. They are too bored that they find it more amusing to say, "use the search button" or "wiki is your friend" than just ignoring questions they find too simple to answer.

But there are still others who answer questions politely.

Quaker

Quaker

Hell's Protector

Join Date: Aug 2005

Canada

Brothers Disgruntled

Quote:
Originally Posted by Katsumi
Then why do mods say it all the time as they close threads... That's a good question, but I refuse to speculate on an answer (might get someones knickers in a knot ) - let me just say, I think it's over-used.

Some people have said that posting the same questions over and over "clogs" the forum. I would suggest that making non-answers such as "Use the Search", "clogs" the forums just as much. If you are tired of answering the same questions - don't answer, don't clog.

"Wiki is your friend" - Wiki truly is your friend, but a lot of people - believe it or not - espescially those who are new to GW and/or forums, don't know that the wikis even exist. Best would probably be to give an answer and a link to wiki(s)

$.02

cosyfiep

cosyfiep

are we there yet?

Join Date: Dec 2005

in a land far far away

guild? I am supposed to have a guild?

Rt/

I also believe that a lot of the people asking the repetitive questions believe that they are the first ones to ask that question therefore dont even think about using a search button!---the gee I dont know the answer to this so its probably something that no one else has ever asked so I will post.

The search function works rather well (now), so I would hope that it is being used along with the guidelines for posting new threads.

SpiritThief

SpiritThief

Frost Gate Guardian

Join Date: Jan 2008

R/Me

It gets old seeing the same threads over and over.

But to be fair, search features in all forums are the biggest piece of trash there is. Trying to use the (" ") to help weed out words doesn't work like it should. Making looking up more then one word insanely annoying. Then your searches will give you stuff that has nothing to do with what you want only b/c one word in that whole thread *sometimes out of 10+ pages* that matches what your searching.

Forum searches are the wrost. You can better luck finding something on a forum by searching in google then you do in forums sometimes.

I'd rather heard people asking then same questions then see (use the search) all the time *SPAM*

Lots of reasons why people skip it is b/c some of these searches only allow you to do one serach every 30 secs or something. Come on you got these kids now that complain about losing 2 FPS...IN GW where it makes zero to little difference

gremlin

Furnace Stoker

Join Date: Oct 2006

GWAR

Me/Mo

There is a problem when a newcomer wants want to ask a question and do a search first.
Is the answer they find relevant ? I mean to say given that the game changes all the time, the question may need a more up to date answer.
Also whenever anyone adds to an old thread they get criticised for resurrecting an old thread.


So that's the catch 22 bit.

Questions been asked so your not supposed to ask it again
The old thread may by now give inaccurate information and if you query that thread your again in the wrong.

As for why moderators continuously close down such threads, well moderators can get grumpy too and given the level of many threads here its a wonder they aren't homicidal at times.

Fril Estelin

Fril Estelin

So Serious...

Join Date: Jan 2007

London

Nerfs Are [WHAK]

E/

Quote:
Originally Posted by Bluefeather
I think we just have to accept the fact that there's a lot of people who have been around for long time already and they don't have the patience to answer simple questions anymore. They are too bored that they find it more amusing to say, "use the search button" or "wiki is your friend" than just ignoring questions they find too simple to answer.
These guys should move on at the sight of an already-discussed-a-million-times topic, and not answer. Sometimes the silence is more valuable than an angry answer, that can put off new players that do not know the game or even GWG interface.

It's easy to expect other people to meet "your standards" but it's much more difficult to help them achieve them.

Quote:
Originally Posted by SpiritThief
But to be fair, search features in all forums are the biggest piece of trash there is. Trying to use the (" ") to help weed out words doesn't work like it should. Making looking up more then one word insanely annoying. Then your searches will give you stuff that has nothing to do with what you want only b/c one word in that whole thread *sometimes out of 10+ pages* that matches what your searching.

Forum searches are the wrost. You can better luck finding something on a forum by searching in google then you do in forums sometimes. You've got an excellent point! I'm usually good at finding stuff via google, but vBulletin's search engine is a bit limited. I can't imagine how difficult it is at a GWG newbie, if you have to go through the dozens of pages of Q&A (ok, very often the "look at the wiki" answer IS usefull, but so unfriendly! you don't create a gaming community with books )

Earth

Earth

Always Outnumbered

Join Date: Jul 2006

http://guildwarsguru.com/forum/announcement.php?f=14


This includes "use search nub" posts. Most of the time.


You must know though, that every moderator has different thoughts on these matters. We're just human, after all. And don't hesitate to PM the moderator in question if you disagree with an action!

Fried Tech

Krytan Explorer

Join Date: Sep 2007

[Yeti]

E/

The drop down search option for this site doesn't exactly stand out. A lot of people might just look over it and not see it. Most sites have a text box to type into not a dropdown.

IslandHermet

Wilds Pathfinder

Join Date: Aug 2007

Saying use the search is the lazy mans way out, but when it comes to Guru's search it sucks big ones.

Really have any of you people ever used the search and noticed how bad it is.

Today I searched, WTS mini pets, thats a very simple search title and somehow the first 3 pages had nothing but pictures and info on mini pets.<-why is this.

[/Sarcasm]the search is only usefull if you know the exact key words or titles and type it just right useing a ancient code with black light technology to convert the light spectrium into a legable code that transfers through one thousand IP's and back around the world 2 more times befor it goes into a format for the computer to read[/end sarcasm]


if the search function worked well I think alot more people would use it, but whats the point ATM to use it when it comes up with pages of useless junk that you have to sort through to find 1 or 2 posts that you are looking for.

Lets see here (search for 2 hours) or post a thread and get the answer in a few mins.

Quote:
Originally Posted by Fried Tech
The drop down search option for this site doesn't exactly stand out. A lot of people might just look over it and not see it. Most sites have a text box to type into not a dropdown. alot of sites let you search for more than 1 topic every 30 seconds to.

That is another thing that makes no sense.

Fril Estelin

Fril Estelin

So Serious...

Join Date: Jan 2007

London

Nerfs Are [WHAK]

E/

AFAIK vBulletin search engine is not the best there is. Plus I guess GWG's load may not enable full indexing of the post database may be?

I wonder whether using the google engine directly in GWG is an option.

nbajammer

nbajammer

Krytan Explorer

Join Date: Jun 2005

Iowa

Blade And Rose [BaR]

Mo/

Another thing mods can try to do (and I know this isn't always possible) is to respond with something like:

"Asked before many times.

(link to a thread with the answer)

Closed."

Fried Tech

Krytan Explorer

Join Date: Sep 2007

[Yeti]

E/

Quote:
Originally Posted by nbajammer
Another thing mods can try to do (and I know this isn't always possible) is to respond with something like:

"Asked before many times.

(link to a thread with the answer)

Closed." That friendly, non elititst, answer would scare away new users. So thats out of the question

Kattar

Kattar

EXCESSIVE FLUTTERCUSSING

Join Date: Mar 2007

SMS (lolgw2placeholder)

Me/

Quote:
Originally Posted by Fried Tech
That friendly, non elititst, answer would scare away new users. So thats out of the question So if I'm friendly and post a link, you don't like it.

And if I'm a "jerk" and post a link, you don't like it.

....................

And anyway, it's the internet, how can you expect people to act?

This thread was aimed at me mostly, since I end up doing this most of the time. But I post links for people to actually get the info they need.

Is that me being a jerk? I'm still helping, but trying to educate the poster on where to go in the future.

What you do think of that.

ender6

ender6

Wilds Pathfinder

Join Date: Feb 2006

Mo/

This definately shouldn't be in the Q&A forum, with that said:


Ironic:
http://www.guildwarsguru.com/forum/s...+start+threads


Final Word:
http://www.guildwarsguru.com/forum/s...+start+threads

Personally, I think the whole thing is silly. I mean if you're feelings are getting hurt over how rude or abrupt someone is being over "use the search button" you are in for a long painful ride. This is the interent after all.

Usurp

Usurp

Frost Gate Guardian

Join Date: Feb 2008

The burbs of Atlanta

This has already been discussed...use the search

Really though...it doesn't make sense to create dozens, hundreds, thousands, etc. threads all about the same topic. So, if someone is new and asks a question that is answered in another thread...the best policy would be to paste a link to the original thread for the OP to follow and advise them to search the forum and/or wiki for an answer to a question before starting a new thread. This is what people did for me when I was new to the forum, and I appreciated being clued in. I agree that just saying "use the search" is not as helpful as actually explaining to the OP how to find answers in general and pasting a link...but it is perfectly acceptable to instruct new users in the art of forum and wiki search. Actually, it is helpful to the person to clue them in on how to use these resources. Teach them to fish as a previous poster noted.

P.S. Capitalize the word "I" when you type

TenTonTurtle

TenTonTurtle

Ascalonian Squire

Join Date: Mar 2008

Demon Wolf Tribe

W/

hmmm just testing somthing

Rexion

Rexion

Wilds Pathfinder

Join Date: Aug 2007

[Luck]

E/

Quote:
Originally Posted by Fried Tech
That friendly, non elititst, answer would scare away new users. So thats out of the question um no it isn't.
that is normal netiquette on forums.

as i've said before. you have a problem with it, don't look on fansite forums.

Fril Estelin

Fril Estelin

So Serious...

Join Date: Jan 2007

London

Nerfs Are [WHAK]

E/

Quote:
Originally Posted by Katsumi
So if I'm friendly and post a link, you don't like it.

And if I'm a "jerk" and post a link, you don't like it.
Posting a link is fine, it's answering "use the search feature" that is not. Btw, Inde himself says:

GuildWarsGuru.com allows and does encourage linking to information in order to help a user. On the other hand, these statements without any links or information posted do not help. While Guild Wiki and the official Wiki are a wealth of information and resources for a user they can be difficult to navigate and search for information on.

...

If all you can contribute to a thread is a statement for them to find it on Wiki, please don't post.

Quote: And anyway, it's the internet, how can you expect people to act? That is non-sense, not only is there a "netiquette" on the net (of course, many people don't know what it is and a lot know it but don't apply it), but it's also a place where a common sense can be achieved, provided you don't loose perspective. Remember the day you first wrote on GWG or asked a question, try to feel as if the guy at the other end of the communication was this person.

The nicer we are with newcomers, the better the community is. Indirectly, it benefits you by creating a nice and friendly ambiance. One day or another, that unkown guy you helped in Q&A will help you on a thread or during a mission, all that because we've been able to maintain a friendly ambiance.

Quote:
Originally Posted by ender6
This is the interent after all. People would say that are generally ignorant of the history of Internet and how/why the netiquette was created. People "expect" Internet to be as they see fit and other "people" (after all, they're only bits and bytes, no emotion attached, no real person in front of you) to behave as they expect them to be. Which in practice means, "do not get offended by my style and accept me as I am".

Internet can show the best and the worst of us, it's only up to us to decide which one.

Stockholm

Stockholm

Desert Nomad

Join Date: Feb 2006

Censored

Censored

R/

Search is your friend

http://www.guildwarsguru.com/forum/s...archid=2225513


thats all thats needed.

Inde

Site Contributor

Join Date: Dec 2004

You know, I wonder if a lot of people know the difference between the 2 different search methods on this site. And Island Hermet, I really have no idea what you may be doing but I put in WTS Mini pets and the entire first page is mini pets for sale.

I have to say, I honestly think some people do not know HOW to search versus it being a problem with just this site. I mean, even if I do a google search 99% of whatever I put in is NOT what I'm looking for. I always use Advanced Search though on Guru and depending on how specific I need is whether I use the Natural Language search or the Boolean search and whether I decide to pull up Thread titles or post summaries. I have never had a problem finding what I needed. Do most people know about using AND or * or ""??? Because if they do, they should always be able to find exactly what they are looking for.

Kattar

Kattar

EXCESSIVE FLUTTERCUSSING

Join Date: Mar 2007

SMS (lolgw2placeholder)

Me/

@ Fril

I know what Inde said, and I completely agree. Fried Tech's post didn't make much sense is all.

I was just pointing out the ridiculous-ness of his arguement.

MisterB

MisterB

Furnace Stoker

Join Date: Oct 2005

Planet Earth, Sol system, Milky Way galaxy

[ban]

W/

Quote:
Originally Posted by Inde
I have to say, I honestly think some people do not know HOW to search versus it being a problem with just this site.
-snip-
Because if they do, they should always be able to find exactly what they are looking for. I agree. The search feature here is quite good, and I seldom have trouble finding what I'm looking for. The only times I have trouble are doing a basic search on common terms without specifying enough parameters.

I honestly don't see the problem with asking people to search, so long as you're not rude about it. In the long run, you will actually be helping people to help themselves. New players or new forum users, on the other hand, may simply not know how to narrow their search results by entering more specific terms, or by using advanced search features. They just don't know what the right terms are, or how to search, like Inde said.

Commander Ryker

Site Contributor

Join Date: Jun 2005

R/

Quote:
Originally Posted by Kayelyyb
Hello all,i have bit of a discussion that is not just GWGURU forum related but general forum attitude i have seen.
For future reference, discussion topics specifically about Guru go in Site Feedback, where I've moved this.

Quote:
Originally Posted by Kayelyyb ok i have been surfing forums for about 3 years. Some forums have been small with less than 100 people max to guild wars guru prolly largest i been on .and it seems like the attitudes i find fall along that split also on the smaller forums people actually prefered to leave old post dead and for people if they have a question to just ask it.one reason is maybe over the time between the old post and the new one changes may have taken place that made the old ideas obsolete. You don't have to post in an old thread to get information from it and if it's too old, then keep looking. If you still can't find anything, then post and ask.

Quote: Originally Posted by Kayelyyb when a new person joins a forum and ask a question and the next person comes along and just post use the search, to me that persons attitude is detrimental to a good forum when it comes to forum population expansion. what [use the search]say to me is, we are leet your just a noob and we don't have time to deal with thinking up answers to your questions so just use the search to see if it was asked before. I understand what you're saying and I agree with you to a point. The search function is there for a reason. Guru has been around since the start of GW and I'm pretty sure that every question that pertains to the game has been asked here already. Will you always be able to find it with search? Maybe not, BUT, at least look first. A lot of things people ask are covered in the FAQ that is stickied at the top of the forum and doesn't require searching.

Quote:
Originally Posted by Kayelyyb
the search does not always works as it should 2 people may ask the same question but worded differently and if u did a search u might not get a found item in search because your search words based on how you would word it might not be in the older post so the search does not find it. Wording doesn't matter. You don't put phrases in, just words that would be expected in what ever you are looking up. You want to find out about farming and the places to do it? Just put in farming locations. Here's a couple I got just now when I tried it. http://www.guildwarsguru.com/forum/showthread.php?t=10264619&highlight=farming+locati ons
http://www.guildwarsguru.com/forum/showthread.php?t=10259302&highlight=farming+locati ons
Was farming locations the only thing that came up? No but what it did find was posts that had the words farming or location in them. You can narrow the search filter even more if you do advanced search.

Quote:
Originally Posted by Kayelyyb
I feel the whole [use the search] is arrogant and in my opinion is just someone spamming a thread. if you don't have something useful to say besides [use the search] i feel the question should just be passed up when you read it. Spend a couple of days reading posts in Q&A and you'll see why people say that. No one really reads that section unless they have a question and then, rather then look for the answer, they just post. The other problem is that people are trying to up their post count and will post every stupid question that they can think of and do it in separate posts. So yes, it may seem harsh, but you try reading the same questions, over and over and over again and see how you start replying.

Fried Tech

Krytan Explorer

Join Date: Sep 2007

[Yeti]

E/

Quote:
Originally Posted by Rexion
um no it isn't.
that is normal netiquette on forums.

as i've said before. you have a problem with it, don't look on fansite forums. ROFL. it was a joke. relax.
beware the insanely obvious sarcasm