according to andrew patrick in this thread:
http://www.guildwarsguru.com/forum/s...php?t=10271768
"I have to say, being one of the people that helps players when they have issues with the Xunlai house, that a vast majority of reports of bugs (at least 95%) turn out to be user error. Either the account is not registered through Tolkano, the account information is not correctly liked between the Xunlai house and game account or, most often, players mistakenly believe they earned reward points but when they let us know what their predictions were we find out that their predictions were not accurate enough to gain points."
So, like so many other system-wide xunlai tournament fails, is this one also our fault?
And this is why I don't even bother with them.