Community Relations no longer needed?

Ouchie

Krytan Explorer

Join Date: Jan 2007

[Leet]

R/

Will there be new community relations personel or are these positions just on hold until GW2 now?

There are no listings for CR positions on the Anet website (although many other positions appear available). So if no one is being hired it stands to reason that either the position has already been filled or the ties to the community have been cut for the time being.

If this is true what does that say about GW1. It seems to be a poor time to have no communication with the recent shut down of some servers. Although there appears to be other motivations behind the shut down of these servers, to the general community the wrong message may be understood.


How would you feel about not having replacement CR Personel?

The Great Al

Forge Runner

Join Date: Jun 2005

ALOA

E/Me

honestly, i'd probably rather not have one than have one who is not allowed to give out any GW2 info, as that's all I'm really interested in now.

Fril Estelin

Fril Estelin

So Serious...

Join Date: Jan 2007

London

Nerfs Are [WHAK]

E/

Quote:
Originally Posted by Ouchie
or the ties to the community have been cut for the time being.
The official GWiki still exists, and Anet still reads the fansites. We can't say they've cut the ties, but depending on whether they dropped the CR role, they may want (or not, we don't know) to recenter their customer/community relationship into something different (I'd say less stressing on Anet's staff and more constructive?).

Quote:
It seems to be a poor time to have no communication with the recent shut down of some servers. Although there appears to be other motivations behind the shut down of these servers, to the general community the wrong message may be understood.
Agree, it'd be great to have quick clarifications before the conspiracy and other gap-filling theories begin to get out of hand, and anger and misunderstanding becomes the norm.

Quote:
How would you feel about not having replacement CR Personel?
Given how Gaile has been flamed (see the thread showing how some PvP players are happy that she's gone) and how GWG (don't know about the other fansites) is chaotic/counter-productive, I wouldn't have a problem with this. Anet may need new means of communication, or rather perfect the existing ones, thus focusing on fewer channels of communication may be good.

JR

JR

Re:tired

Join Date: Nov 2005

W/

Quote:
Originally Posted by Ouchie
Will there be new community relations personel or are these positions just on hold until GW2 now?

There are no listings for CR positions on the Anet website (although many other positions appear available).
That is almost certainly because they already have someone waiting in the wings to take over. You don't just move your community staff somewhere else without having measures in place to keep things running smoothly.

Guild Wars moving forward without a community team is a fairly ridiculous notion.

Quote:
Originally Posted by Free Runner
Yes there is.

Her being active or not is a different question. She has been credited on all 4 games.
For all intents and purposes she does not function as community staff. She's a part timer that basically does paper work and office management. An assistant to the community department as opposed to assistant in the community department, if you will.

EternalTempest

EternalTempest

Furnace Stoker

Join Date: Jun 2005

United States

Dark Side Ofthe Moon [DSM]

E/

I think they probably will but not until GW2 beta or GW launch.

Since Gw is pretty much done with no new campaigns, or expansions...
There nothing really big changing in the current guildwars.

Free Runner

Free Runner

Forge Runner

Join Date: Oct 2005

GW2G

Knights Of The Sacred Light [KSL]

There is a third person in the CR team who served as the CR assistant. She could take over.

Aera Lure

Aera Lure

Desert Nomad

Join Date: Aug 2005

In Baltar's head

Bring Out Your Dead [BOYD], former officer [LBS]

Mo/

Quote:
Originally Posted by EternalTempest
I think they probably will but not until GW2 beta or GW launch.

Since Gw is pretty much done with no new campaigns, or expansions...
There nothing really big changing in the current guildwars.
This is what I think as well. Someone will make an announcement here and there, and some development staff will read things on forums here and there, but I expect no real movement until GW2 Beta, at which time we will likely see a new CR.

Numa Pompilius

Numa Pompilius

Grotto Attendant

Join Date: May 2005

At an Insit.. Intis... a house.

Live Forever Or Die Trying [GLHF]

W/Me

NCSoft profitability is worryingly low, and although Guild Wars is still reasonably profitable, I'm guessing they're cutting whatever is not absolutely vital.
Having a customer relations department this late in the games life is probably not considered vital.

I assume that the Guildwars website and wiki will continue to supply needed information, so the impact to the gamers need not be very noticeable.

JR

JR

Re:tired

Join Date: Nov 2005

W/

Quote:
Originally Posted by Free Runner
There is a third person in the CR team who served as the CR assistant. She could take over.
No there isn't.

Fril Estelin

Fril Estelin

So Serious...

Join Date: Jan 2007

London

Nerfs Are [WHAK]

E/

Quote:
Originally Posted by Numa Pompilius
I assume that the Guildwars website and wiki will continue to supply needed information, so the impact to the gamers need not be very noticeable.
I beg to differ. It may not lead to a wave of suicides or ragequits, but I believe that CRs like Gaile and Andrew gave the community a particular "shape" and ambiance, something of friendliness and courtesy, as much as can humanly be possible considering the anonymity of the fansites and passive aggressivity caused by communication misunderstanding and emotions. I'm sure that most people won't talk about it, but there'll be a change and people won't feel the same way IMHO. We really lost something, even if these 2 Anet employees (the tip of the iceberg, artists and devs are as important but less visible) are still around. Change is not always bad, but it sometimes creates grey and transition zones where it's difficult to evolve.

Ouchie

Krytan Explorer

Join Date: Jan 2007

[Leet]

R/

Quote:
Originally Posted by Numa Pompilius
NCSoft profitability is worryingly low, and although Guild Wars is still reasonably profitable, I'm guessing they're cutting whatever is not absolutely vital.
Having a customer relations department this late in the games life is probably not considered vital.

I assume that the Guildwars website and wiki will continue to supply needed information, so the impact to the gamers need not be very noticeable.
In my opinion customer relations is the most important area for Guildwars now. It shows dedication and commitment to not only uphold their promise to continue with GW1 as long as there are users and also shows what we can expect from CR in GW2.

Sending a good message to consumers for the next year will keep word of mouth buying of GW1 and an income until GW2

Eviance

Eviance

Desert Nomad

Join Date: Nov 2005

Eh I forget... o_O

Biscuit of Dewm [MEEP]

R/

My mind wonders if this is because of GW2.... I mean yeah the servers and maintanence will be staying up, but I would assume there will be more CR needed for GW2 than GW... At least this is kinda my hope.

At the same time, for a wanna be CR I kinda hope they don't, cause the community can be tough on the nerves. But then I always (most of the time) loved our friendly neighborhood CRs.

I guess we wait and see, eh?

As Fril said it kinda added something to the whole mix, knowing that we had people who cared relaying our fears, wants, and desires.

Lady of the Keep

Ascalonian Squire

Join Date: Nov 2006

Society of Aina

R/Me

Quote:
Originally Posted by JR
No there isn't.
yes there is.


Quote:
Natasha Hoover, Community Relations Assistant, assists with fan correspondence, contests and prize fulfillment, and with the Guild Wars Alpha Test program.
from http://www.arena.net/team.php

Free Runner

Free Runner

Forge Runner

Join Date: Oct 2005

GW2G

Knights Of The Sacred Light [KSL]

Quote:
Originally Posted by JR
No there isn't.
Yes there is.

Her being active or not is a different question. She has been credited on all 4 games.

Shanaeri Rynale

Shanaeri Rynale

Desert Nomad

Join Date: Aug 2005

DVDF(Forums)

Me/N

JR.

You've stated certain things as if you have some inside information as to who/if the new CR will be. Is that the case?

Not a get at, just curious..

JR

JR

Re:tired

Join Date: Nov 2005

W/

Quote:
Originally Posted by Shanaeri Rynale
JR.

You've stated certain things as if you have some inside information as to who/if the new CR will be. Is that the case?

Not a get at, just curious..
It's mostly just common sense, and having closely followed Anets development as a company.

Ouchie

Krytan Explorer

Join Date: Jan 2007

[Leet]

R/

hummm maybe....

JR is the new CR

Antheus

Forge Runner

Join Date: Jan 2006

Community relations = forums
Customer service = billing, support

One of these is optional. Can you guess which?

Rocky Raccoon

Rocky Raccoon

Desert Nomad

Join Date: Jan 2007

Massachusetts, USA

Guardians of the Cosmos

R/Mo

People can assume all they want, but we will see in the near future what happens.

Toutatis

Toutatis

Walking Wiki

Join Date: Nov 2006

Isle of Medication

Visitors from Aranna [VFA]

Me/E

The way I see things, ANet has always taken an interest in the GW community. It wouldn't make sense for them to drop the CR position just because Gaile is moving to a new role in the company where she can more fully use her talents; my guess is that ANet already has someone lined up for the role and will probably be making a public announcement on who it will be in the near future.

Change can be good. This gives both ANet and the community the chance to move in a new direction, and the new CR will need some time to adjust to us just as we will need some time to adjust to him/her (whoever it will be). It'll be up to all of us to make the transition as smooth as it can be.

Shanaeri Rynale

Shanaeri Rynale

Desert Nomad

Join Date: Aug 2005

DVDF(Forums)

Me/N

Quote:
Originally Posted by JR
It's mostly just common sense, and having closely followed Anets development as a company.
I would hope there is a new one. But on the other hand the signs are there that one that does exactly the same thing as Gaile does may be no longer needed.

Just my list off the top of my head.

Increased use of Wiki
Various posts in forums, stating that Anet may cut back on CR use(usually in response to flame posts)
Nothing new for GW1 means less to talk about
More focus on support issues
GW2 hype and ramp up.

I would delay the appointment of a CR until it became obvious I needed it.

zamial

zamial

Site Contributor

Join Date: Apr 2006

Usa

TKC

N/

After the the successful pre-GW2 beta test is done (cause that is how I feel about GW1), There Really is no need to Have PR for a life supported game.
Do not get me wrong I love GW1 but facts are facts. It has begun its slow,swirling decent down the toilet.

The other thing I'd like to add is Gw1 has embraced the casual gamer to the point of absurdity. The tears and wails of the noobs of, "NOT FAIR, NOT FAIR" has drawn the attention of anet and they catered to them to point of the following:

-There is no way of telling a E-bay noob from a 2 year gamer.
-"I want to look different or customized" umm we all look the same now.
- even titles for the long term players have become ho-hum.
- there are no truly unique weapon skins
- the only limited items are minipets, with the exception of items that no longer drop, from a day long ago.
(no offense meant to the minipet enthusiasts)
- The addition of hardmode (which was TRULY AWESOME) followed by the edition of consumable items to make HM easy( )

The last thing they need to do now is make "god walking amongst mere mortals" into "a god amongst gods" because that is a accurate accounting.

Please do not tell me to play a dif game, as stated above I do love THIS game. I can only wait and hope that GW2 is truly as awesome as it is said to be. The day when the wiki is of no help and we are all noobs again.

Good luck to Gail in her endeavorers, and if another will fill that spot best of luck to you as well.

When everyone is special, no one is....

ShadowsRequiem

ShadowsRequiem

Furnace Stoker

Join Date: Oct 2005

Inde is Smoking [Hawt] *ToA*

W/E

Quote:
Originally Posted by Ouchie
hummm maybe....

JR is the new CR
Phft

JR FOR PRESIDENTE!

JR

JR

Re:tired

Join Date: Nov 2005

W/

Quote:
Originally Posted by Antheus
Community relations = forums
Customer service = billing, support

One of these is optional. Can you guess which?
In the context of a large and successful MMO neither is optional.

Quote:
Originally Posted by Shanaeri Rynale
I would hope there is a new one. But on the other hand the signs are there that one that does exactly the same thing as Gaile does may be no longer needed.
Think about it this way: Maybe that is the reason why Gaile has been replaced.

Shanaeri Rynale

Shanaeri Rynale

Desert Nomad

Join Date: Aug 2005

DVDF(Forums)

Me/N

Has Gaile been replaced? People are assuming she has, i've not seen anything official. I am known to be dozy sometimes though, so I may have missed something.

Ouchie

Krytan Explorer

Join Date: Jan 2007

[Leet]

R/

Quote:
Originally Posted by Shanaeri Rynale
Has Gaile been replaced? People are assuming she has, i've not seen anything official. I am known to be dozy sometimes though, so I may have missed something.
That is actually the question

Has she been replaced - or will she be replaced and if so by who

I see little reason to hold back an announcement of a replacement unless they are waiting to do it in style this weekend sometime

Cab Tastic

Frost Gate Guardian

Join Date: Apr 2007

Rt/

Quote:
Originally Posted by The Great Al
honestly, i'd probably rather not have one than have one who is not allowed to give out any GW2 info, as that's all I'm really interested in now.
Well other people are still interested in this game. I really can't see the obsession with GW2. The game is still so far in the distant as to be not worth thinking about.

JR

JR

Re:tired

Join Date: Nov 2005

W/

Quote:
Originally Posted by Ouchie
Has she been replaced - or will she be replaced and if so by who

I see little reason to hold back an announcement of a replacement unless they are waiting to do it in style this weekend sometime
There are plenty of reasons to hold back on announcing a replacement.

- The candidate may have been through the interview process and officially been offered the position, but still serving out a notice period with their previous employee or not yet been able to relocate.

- To give the community something of a grace period between losing one CM and gaining another. Throwing a new face right into the mix might cause a negative reaction. People don't like change.

- Once a CM is announced people will expect them to be out there on the front line. In reality they need time to ground themselves and get used to methodology of the company before actually interacting with the community.

Numa Pompilius

Numa Pompilius

Grotto Attendant

Join Date: May 2005

At an Insit.. Intis... a house.

Live Forever Or Die Trying [GLHF]

W/Me

Quote:
Originally Posted by Fril Estelin
I believe that CRs like Gaile and Andrew gave the community a particular "shape" and ambiance, something of friendliness and courtesy
I have always admired Gailes ability to sound nice and pleasant even in the face of the worst abuse, but...
...I've played for three years, and have seen her in-game exactly once, saying "bye, got to go".

Everything else I've seen by her have been posts and logs at GWonline and GWguru, nearly all of which have been completely void of information. For actual information I have always had to turn to guildwarsguru.com and the wiki.

Now, I'm sure she did a lot of stuff behind the scenes, and I'm convinced she's a very nice person, but provided the website and wiki keeps posting information, losing the in-game chats and and her GWGuru posts really wont affect the game or the community at all.

drekmonger

Frost Gate Guardian

Join Date: Aug 2006

A/E

The two big things would be continuing maintenance on the fansite program and coordinating the alpha/beta testers for GW2. Since GW2 will have an alpha and a beta, there will be a coordinator of some sort.

Qual

Qual

Krytan Explorer

Join Date: Dec 2005

Denmark, Karup.

[PuG]

W/E

Andrew is gone, Gaile is gone. My guess is that A-net is cutting down. They might be low at $$$

Kusandaa

Kusandaa

Forge Runner

Join Date: Jul 2006

N/Mo

Quote:
Originally Posted by Numa Pompilius
Now, I'm sure she did a lot of stuff behind the scenes, and I'm convinced she's a very nice person, but provided the website and wiki keeps posting information, losing the in-game chats and and her GWGuru posts really wont affect the game or the community at all.
I'm not so sure about this... I doubt it'll affect the game itself. Updates and skill balances and whatever aren't gonna stop. But the community seemed to like it; I tried getting in districts were Gaile was a couple times for the heck of it, think I got in 2, failed the 3 or 4 times I felt like going to one. At one point it proves people were interested in what she had to say, or the replies she could provide to the rest of the community. It might not affect me very much (always sad to see someone going but I haven't attended a quarter of her appearances or read threads on Guru), but AFAIK the community likes it. They like the fact a dev comes in the game to tell what's going on, they feel like they're close to the company. It worked so far, so the CMs did their job well, IMHO.

So I'm not ready to say it won't affect the community at all.

JR

JR

Re:tired

Join Date: Nov 2005

W/

Quote:
Originally Posted by Qual
Andrew is gone, Gailie is gone. My guess is that A-net is cutting down. They might be low at $$$
There is no way they would be in the midst of creating a massive MMO project such as GW2 if they were anything but financially very comfortable. They are in fact currently looking to expand their team, not downsize. This has nothing to do with money, and they are definately not 'cutting down'.

DarkNecrid

Furnace Stoker

Join Date: Jul 2006

It's totally JR just hasn't finished his time with Fury.........;-)

*enjoys spreading rumors*

JR

JR

Re:tired

Join Date: Nov 2005

W/

Quote:
Originally Posted by DarkNecrid
It's totally JR just hasn't finished his time with Fury.........;-)

*enjoys spreading rumors*
I resigned from Auran in December, and sadly no, it's not me.

DarkNecrid

Furnace Stoker

Join Date: Jul 2006

Quote:
Originally Posted by JR
I resigned from Auran in December, and sadly no, it's not me.
oh....hm.........



I would totally say it's Alex Weekes but unfortunately I know he went somewhere else after Auran.

I got nothing.


:|

Ouchie

Krytan Explorer

Join Date: Jan 2007

[Leet]

R/

Quote:
Originally Posted by JR
I resigned from Auran in December, and sadly no, it's not me.
Would have made for a smooth change over since the community already knows you

however....

you could just be covering up until the official announcement

*****rumors start flying******* and nobody comes to post official information

IlikeGW

Jungle Guide

Join Date: Aug 2005

It's hard to say. From a player perspective it's easy to imagine them not getting a new CR for awhile since there's only going to be endless complaints about GW1 ending and these crappy non-content years, while we have to wait to buy yet another new game. I wouldn't want to be the CR talking to the community then.

It could simply be something different though, maybe they don't have time to hire one right away...

Painbringer

Painbringer

Furnace Stoker

Join Date: Jun 2006

Minnesota

Black Widows of Death

W/Mo

Is it needed ?

Yes!!!!!!!!!!!!! and more than ever. We are going into the stagnet phase of GW. We are waiting for GW2. For thouse of you who think they are not releaseing enough info on GW2 it will come in time. The new person who takes over has big shoes to fill and I am sure alot to overcome. The PR people do not make the calls on what is released managment does and always will. So when they get there script on what they can say and what they can not we will hear

sindex

sindex

Wilds Pathfinder

Join Date: Aug 2006

California

Swords of Night & Day [SWRD]

Actually, I can see the job permanently vacant, which would not scare me. In some cases, I rather have the developers talk directly to the community or how "Valve" deals with community, relations (contact the developers via email). The whole middle man thing gets on my nerves because some of these people jobs are tied into PR or CR relations. This means more cryptic wish-washy information that can always be discredited at a latter time. No offence to Gaile or Andrew I think they do an outstanding job.