My Account was hacked!!!!!!! Money Stolen! - Guild Wars Guru archive powered by Guild Wars Legacy

Kyosuke

Wilds Pathfinder

Join Date: May 2006

The Tomb of Souls

DC

N/Me

30 Apr 2008 at 04:15 - 1

Ok, I am furious.

I just went into GW and when I logged in, I thought it was kind of funny that my ranger was the highlighted character because I had been raptor farming last night with my Ele.

Anyway, I click on my ele and then have some things I need to put into storage and behold there's 100k missing from my storage!!!

I had exactly 150k and some change in there last night when I logged off and then I log into my account just a few mins ago and there's now only 50k in there.

Also my 36 ectos that I Had were stolen as well.

I am freaking furious as all hell here. There is no one that could have possibly known the password that I use either (and now I've just changed it..) so someone had to of hacked my account....

I logged into my Ranger and it was in the Great Temple of Baltazaar, which I never go into..... so yeah. This is ridiculous.

I mean what the hell can I do. I basically just had well over 200k stolen from me that I have spent the last 2 years working my ass off in game for and now some asshole has taken that away.

This makes no sense and i am so pissed off right now it's not even funny.

What the hell can I do.....

Savio

Teenager with attitude

Join Date: Jul 2005

Fifteen Over Fifty [Rare]

30 Apr 2008 at 04:18 - 2

Report to http://support.guildwars.com, change your passwords, clean your computer. Otherwise there's nothing nobody can do.

Kyosuke

Wilds Pathfinder

Join Date: May 2006

The Tomb of Souls

DC

N/Me

30 Apr 2008 at 04:26 - 3

Quote:

Originally Posted by Savio

Report to http://support.guildwars.com, change your passwords, clean your computer. Otherwise there's nothing nobody can do.

Yeah, I submitted a ticket just now with all of my information/IP/hostmask so hopefully maybe they can find another IP that accessed my account and trace it to someone else.

This is so infuriating... Everything i"ve worked so hard far money wise is pretty much gone except for the 50k they left behind..

Peachie

Closed

Join Date: Nov 2005

England

The Peachatorium [hugs]

Mo/Me

30 Apr 2008 at 04:30 - 4

At least you still have access to the account. Change the password...

Nobody here can do anything for you.

cosyfiep

are we there yet?

Join Date: Dec 2005

in a land far far away

guild? I am supposed to have a guild?

Rt/

30 Apr 2008 at 04:34 - 5

you are lucky to still have your characters.....most times hackers unload the whole account and delete everything they cant sell or move....

I would suggest also doing a thorough sweep of your computer and make sure your anti virus and walls and spy ware stuff is up to date....and make sure you have a pretty hard password (check for trojans and keyloggers on your computer as well)......

there is a section on how to keep your computer safe....I would suggest browsing it and make sure you are clean!

(and yeah it sucks....but it could have been worse).

good luck

Kyosuke

Wilds Pathfinder

Join Date: May 2006

The Tomb of Souls

DC

N/Me

30 Apr 2008 at 04:53 - 6

yeah, I got everything all cleaned up just to be sure now as well. Usually am clean of everything and try to remain that way.

This is so retarded. It'd be cool if GW support would give me an IP and like an actual name/address. I'd fly to their house and punch them in the face. Yup!

Kumu Honua

Jungle Guide

Join Date: Feb 2008

30 Apr 2008 at 05:06 - 7

Sorry to say, this was not a "hacker". This was someone you know. A hacker would have taken everything you had, and maybe even deleted your characters just to let you know he was there.

This is a friend of yours who knows your access details or a family member. It's as simple as that.

Gift3d

Forge Runner

Join Date: Feb 2007

Las Vegas

Enraged Whiny Carebears [oR]

W/E

30 Apr 2008 at 05:07 - 8

ANet sure as hell won't give you your gold back. You're SOL there. There's only one thing you can do, if you decide to start a new account or something... and that's smarten up and protect your account. Getting "hacked" is always your own fault.

Kyosuke

Wilds Pathfinder

Join Date: May 2006

The Tomb of Souls

DC

N/Me

30 Apr 2008 at 05:12 - 9

Quote:

Originally Posted by Kumu Honua

Sorry to say, this was not a "hacker". This was someone you know. A hacker would have taken everything you had, and maybe even deleted your characters just to let you know he was there.

This is a friend of yours who knows your access details or a family member. It's as simple as that.

No one knows/has access to my accounts in any way, especially since the password I use is unique to me for security reasons no matter what.. Sorry to say I wish it were that simple, so I could punch someone much closer to me.

Gift3d

Forge Runner

Join Date: Feb 2007

Las Vegas

Enraged Whiny Carebears [oR]

W/E

30 Apr 2008 at 05:15 - 10

Quote:

Originally Posted by Kyosuke

No one knows/has access to my accounts in any way, especially since the password I use is unique to me for security reasons no matter what.. Sorry to say I wish it were that simple, so I could punch someone much closer to me.

Of course.

You, in one way or another, purposely or accidentally, revealed your guild wars login e-mail and/or password to someone else. That's basically all it takes for all your stuff to go poof.

It's your job to figure out how you did that. tip: being naive gets you nowhere.

kade

Lion's Arch Merchant

Join Date: Oct 2005

Currently residing in ToA dis 1

Mo/

30 Apr 2008 at 05:20 - 11

yeah hacker would not have left 50k on your account, trust me...and they probly would have deleted everything and then changed your PW just for kicks.

Aussie Boy

Alcoholic

Join Date: Mar 2007

Australia

W/

30 Apr 2008 at 05:21 - 12

Sorry to hear that and hope you can find out who did it.

I wish those of us who are hooked up through the playNC site can
change our game logins NOT just the master one.
As I still have yet to find a way to do that just for the game screen login.

garethporlest18

Forge Runner

Join Date: Jan 2006

[HiDe]

W/

30 Apr 2008 at 05:22 - 13

What they're saying is no one will just randomly go around hacking people by brute force or we'd have a lot more hacked people, so something had to be on your computer or you had to do something.

Cause if it was brute force wtf would they hack you for? There's a lot of people who have more money than you do.

I'm thinking it was someone you know because they only took that 100k and ecto and not all of it. There's no other explanation.

Kyosuke

Wilds Pathfinder

Join Date: May 2006

The Tomb of Souls

DC

N/Me

30 Apr 2008 at 05:27 - 14

Quote:

Originally Posted by Gift3d

Of course.

You, in one way or another, purposely or accidentally, revealed your guild wars login e-mail and/or password to someone else. That's basically all it takes for all your stuff to go poof.

It's your job to figure out how you did that. tip: being naive gets you nowhere.

As I said, I wish it were that simple.

No one has seen/touched my computer but me.
All my accounts have different logins/passwords depending on what they're for and GW is no exception on being unique. My passwords aren't something that you just pop into your head/even attempt to guess either. Their alpha-numeric combinations that have meaning to me, and no one else.

Not naive. I wish I could be and I wish this were someone close to me, so I could deliver an ass whoopin'

Someone got into that account remotely and from somewhere else in their own way. How it could be is beyond me.

DivineEnvoy

Lion's Arch Merchant

Join Date: Sep 2005

Me/P

30 Apr 2008 at 05:31 - 15

So you lost approximately 100k and 36 ectos. This is more or less a standard output for trades. It seems to me that the hacker may have traded something for the 100k and 36 ectos on your account. I guess when the hacker's account is being evaluated, it is likely that this trade will be taken as a defense from the hacker, which may avoid any possible punishments.

You may want to take that into consideration. Also, computer security is not enough to fight against hackers; if it is possible, try find a friend who plays almost always and be in the same guild as this friend. If there's any weird movements to your account, someone will make a difference. After all, that's how I managed to get my friend's account back quickly.

Gift3d

Forge Runner

Join Date: Feb 2007

Las Vegas

Enraged Whiny Carebears [oR]

W/E

30 Apr 2008 at 05:31 - 16

Quote:

Originally Posted by Kyosuke

As I said, I wish it were that simple.

No one has seen/touched my computer but me.
All my accounts have different logins/passwords depending on what they're for and GW is no exception on being unique. My passwords aren't something that you just pop into your head/even attempt to guess either. Their alpha-numeric combinations that have meaning to me, and no one else.

Not naive. I wish I could be and I wish this were someone close to me, so I could deliver an ass whoopin'

Someone got into that account remotely and from somewhere else in their own way. How it could be is beyond me.

Oh i'm not calling you naive at all, i'm just saying if you want to try and figure out how exactly this happen so it doesn't happen again, to approach it with an open mind. You know, keep all possibilities open. Your situation does sound weird, being as whoever did steal your stuff didn't steal all of it. Try a few virus scans, anything... i don't know, wish i could help you out a bit more here. GL.

Squawkers

Ascalonian Squire

Join Date: Apr 2006

30 Apr 2008 at 05:35 - 17

My cousin ws recently hacked but it turned out to be a log in and log out war for an hour or so until all of his characters were wipped. He was on when the hacker got on the first time. He did save like 40k though.

Only good part was the moron hacker decided to pm us in game once he was getting kicked off and we got screen shots. We reported the incident and he hasn't been ingame since...

I truely believe this has something to do with the PlayNC site. It is so vague with information and won't let you change your password from the client. My cousin never gave any information out and he got busted...his account is tied to PlayNC.

But the hacker also pmed us with some of the information from PlayNC...ie address, name, and such. That's where I believe he got the account information but I have no clue as to how...

Sorry for what happened to you. All I can say is report it.

Lady Lozza

Forge Runner

Join Date: Dec 2005

Oz

Angel Sharks

Me/N

30 Apr 2008 at 05:44 - 18

Yes, there have been incidents with NCSoft's site in the past. One reason I loath to change my password. Basically NCSoft has been "hacked" before, and account information stolen for games other than just GW.

Fril Estelin

So Serious...

Join Date: Jan 2007

London

Nerfs Are [WHAK]

E/

30 Apr 2008 at 05:53 - 19

If I may add something to the sensible posts before (it's refreshing to see people get the problem quite right), security hacks don't happen by magic. There's always a good explanation and many times (spoken from experience) people don't realise the "mistake" they made than open the door of their account to the hacker. I think that, once you've made sure that your GW account is secure (strong password, test them, see this thread) and your computer completely safe (see previous link), you should try your best to understand what happened. Only you can do that as there's no universal situation of "hacking". I've been involved many times in post-hacking situations where I had to guide people through understanding what happened, and very often they realise that they let someone look over their shoulder at their screen, or get access to their room where their password may have been written in a post-it note, or they may have used this 3rd party program for just a little while. Hackers are not magicians, they exploit vulnerabilities that people overlook and everyone makes mistakes (even security people!). The 3 important things are: 1) understand what the problem is; 2) learn from your mistake; 3) teach people around you about what happened and how to behave securely.

(it's rather strange that the hacker didn't take everything on your account)

Quote:

Originally Posted by Lady Lozza

Yes, there have been incidents with NCSoft's site in the past. One reason I loath to change my password. Basically NCSoft has been "hacked" before, and account information stolen for games other than just GW.

I never heard of that. Do you have a link talking about this hack?

Alleji

Forge Runner

Join Date: Jan 2006

30 Apr 2008 at 05:56 - 20

What kind of hacker would leave you 50k?

Shadowfox1125

Forge Runner

Join Date: Mar 2005

PST

W/

30 Apr 2008 at 06:01 - 21

I'm surprised that you still have money, armors, and weapons left.. You had your ectos taken but 50k was left? Don't you think the hacker would have taken the 50k and bought more ectos or something if he didn't want to go over the 100k limit?

I'm just a bit skeptical for some reason.

But anyways, it's heartbreaking, but we can't do much for you. Sorry and good luck. You have my sympathy.

Kumu Honua

Jungle Guide

Join Date: Feb 2008

30 Apr 2008 at 06:09 - 22

At this point, the only conclusion I can draw is that you were too tired/drunk last night to remember buying an item for 100K+36e last night.

A hacker would have taken everything, deleted your character, and changed your details so that you wouldn't even know the extent of your losses.

That is if there really is no possibility that you have given out your information either accidentally or purposefully.

Happen to have any new Cave Spiders or anything you can't explain?...

obsidian ectoplasm

Desert Nomad

Join Date: Jan 2008

30 Apr 2008 at 06:10 - 23

Quote:

Originally Posted by Peachie

At least you still have access to the account. Change the password...

Nobody here can do anything for you.

Yeah man you're actually lucky in a way....when my account was lost I lost EVERYTHING I didn't even get the account back...

all i can do is wish you luck.

SurareVaera

Frost Gate Guardian

Join Date: Jan 2007

E/

30 Apr 2008 at 06:20 - 24

Something similar happened to me today. I got kicked from game while in town (just thought it was a common internet disconnect), when i logged on later, I noticed that all my ecto and shards were gone, and that my assassin was highlighted in great temple of balthazar (I don't go there except with my main character). Though it was a pretty big hassle to figure out, I finally changed my password through plaync. While I'm thankful I didn't lose my characters (or oddly any cash, rubies, sapphires, dye, etc.), I can't figure out how it happened as I only play with a handful of people, and I created a guild for just me and my brother's account. Somewhat baffled, but losing ~300k in ecto & shards probably isn't as bad as it could have been. I certainly hope plaync is secure after all the trouble I went through changing things.

Age

Hall Hero

Join Date: Jul 2005

California Canada/BC

STG Administrator

Mo/

30 Apr 2008 at 06:25 - 25

I concur with most others here as it is someone that knows you.I know someone who had their account hacked twice and took everything and deleted all chars he had like 4 ascended chars.This did happen twice to him and did you download anything music or such then not clean out your system out later.

I guarantee you a true hacker would of left nothing behind all you would of seen is blank char slots where your char were.

Lady Lozza

Forge Runner

Join Date: Dec 2005

Oz

Angel Sharks

Me/N

30 Apr 2008 at 06:28 - 26

Quote:

Originally Posted by Fril Estelin

I never heard of that. Do you have a link talking about this hack?

Linky link

Next time I'll try not to remember something so obscure it takes me so long to find.

If you read it the link does basically say that a fix was underway, but I've been rather paranoid about it since. There were mass L2 account thefts around the same time - I remember my friends complaining about that. It was a huge mess, NCSoft subscribers were not happy.

zwei2stein

Grotto Attendant

Join Date: Jun 2006

Europe

The German Order [GER]

N/

30 Apr 2008 at 06:42 - 27

Why do people think that hackers are too stupid to delete stuff they cant sell? People who have gripe and wanna grief ... yes. But someone who's in for profit?

Its like killing milking cow. Deleting everything makes people usually just quit or report to authorities. It's better to leave account in playable state and ... ehm ... make visit later.

I just don't get it ... deleting does not help anything.

xshadowwolfx

Krytan Explorer

Join Date: May 2006

California | Ascalon

Mo/

30 Apr 2008 at 06:47 - 28

Yea but why leave the 50k then? Maybe its not a hacker and dunno have you told anyone about your account password?

jrk247

Desert Nomad

Join Date: Mar 2006

Twenty Gold For Mountain Troll [Tusk]

30 Apr 2008 at 06:54 - 29

I like how the OP knows it was a hacker and not someone else, yet they don't...

StormDragonZ

Desert Nomad

Join Date: Jan 2008

New York

W/R

30 Apr 2008 at 06:57 - 30

I'd take this thread seriously if the thread title didn't have so many exclamation marks.

Nonetheless, if you got an older brother or sister, blame them. Otherwise, you need to make sure to change that password often.

Longasc

Forge Runner

Join Date: May 2005

30 Apr 2008 at 07:06 - 31

Look among your best friends you share your account with and you have the "hacker". 90%+ chance. :>

Horus

Desert Nomad

Join Date: Aug 2007

www.godtguild.com

Blades Of Burning Shadows [GoDT]-leader

Mo/

30 Apr 2008 at 07:16 - 32

if it will make you feel better...

I got my account hacked once too, but i wasn't as lucky as you were:

all my armors were salvaged(materials sold): means i was practicaly unavailible to do anyting, since i died in no time without armot.
all my weapons were sold/taken away from my account: perfect req8 zodiac bow(most expensive one of those), all my ele staves, all other ranger bows, and everything else i had on my account.
all cash stolen: probably reason why i got hacked - money i had

i wsn't really rich, but still had enough to play without worrying about money.
my account was like new, but had lvl20 characters on it(just clean lvl20 characters).

so yeh, think about it from the other side - it could have been worse

maybe even all characters deleted

otherwise yeh, noone here can really do anythign for you. except for morale support

~Horus

Surena

Krytan Explorer

Join Date: Mar 2007

N/Me

30 Apr 2008 at 07:48 - 33

Well, NCSoft might get hacked or burned down, nuked by Chinese military men, but you should always use/create an e-mail address solely for your game Accounts and for no other purpose, and then create a password you'll never use anywhere else.

Then some basic computer protection (router/firewall, safe surfing), less warez and a love life.

Oh, and try not to get emotional about virtual characters.

Turbobusa

Forge Runner

Join Date: Jan 2006

By the Luxon Scavenger

The Mentalists [THPK]

N/

30 Apr 2008 at 07:54 - 34

Mine was hacked 2 weeks ago. 500k, r10 mursaat hammer, some ectos (50 iirc), perfect sephis axe (I know it isn't worth much now, ut i got it from prophecies back when it was worth a lot...).

Am I crying? no because I know it's a game.
Sad, yes, but really, get over it.

Surena

Krytan Explorer

Join Date: Mar 2007

N/Me

30 Apr 2008 at 07:56 - 35

I should have a r9 sephis axe in the storage. You can have it if it is there. I'll check after work. ;]

~ Dan ~

Forge Runner

Join Date: Dec 2006

D/

30 Apr 2008 at 07:56 - 36

Posting this on guru gets you nowhere - there's nothing we can do.

+1

Darkobra

Forge Runner

Join Date: Aug 2006

Scotland

Type like an idiot, I'll treat you like an idiot

E/Me

30 Apr 2008 at 07:58 - 37

Did you at least scan your computer for keyloggers, trojans, viruses of any sort before changing the password?

xPIMPx

Frost Gate Guardian

Join Date: Jul 2005

Uk

Hmmm Defrosted Cat [Poo]

W/A

30 Apr 2008 at 08:13 - 38

Quote:

Originally Posted by Alleji

What kind of hacker would leave you 50k?

Thats what I thought, and reporting it won't do anything about your lost items.

gone

Guest

Join Date: Jan 2007

30 Apr 2008 at 08:23 - 39

http://www.guildwarsguru.com/forum/s...php?t=10281974
peace.

Queenie

Forge Runner

Join Date: Jul 2005

30 Apr 2008 at 08:41 - 40

If you were 'hacked' wouldn't the hacker delete everything and take ALL your gold/ecto and possibly delete characters? Just find it odd a 'hacker' would only take 100k+ecto. O_o;