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Originally Posted by Apolinario
I just got a message from this same Monica today. Pop over to GURU to read the message and nothing is there. Mighty strange.
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. Damn my copy and paste skills
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Originally Posted by Rahja the Thief
You guys are being hacked because of bad internet security and poor internet safety practices. I am not insulting you, but it is the truth.
First and formost, use FIREFOX. I cannot stress this enough. Secondly, get a ROUTER. This will help a lot! It is a hardware based firewall, and most "hackers" won't bother trying to pierce it. Update your antivirus EVERYDAY, and have it on active process mode. Period! If a site looks suspicious, don't go to it. If you are looking at pornography, make sure the site doesn't require you to download anything. After you are done, clean out your .temp folder and clear your cache and cookies (look, we know we look at porn if we are of age, most people do, you don't have to admit it or discuss it, but you need to be serious about security when you do look at it). Don't download torrents unless you are 100% POSITIVE they are virus/keylogger free. If you are going to illegally download music, movies, games, programs, porn, etc, know what you are doing. If you are not an expert in this area, don't fiddle with things that might make you say "Ouch" later. Leave this for the big boys and girls. You are safe on the internet only if you make yourself safe. You need to know how to cover your tracks, how to stealth yourself, and how to be savvy about what sites you go to. Never download anything that looks suspicious. If it is too good to be true, it is. Nothing is ever free unless it is pirated by a RELIABLE source. If you don't know the tags (Names) of the popular pirates, then don't download illegally. You are playing with fire. Let the pyromancers who do it on a daily basis handle that. Example: this is from 30 days ago after a fresh XP reinstall, and I have been "good" this month. If you are going to be a bad boy/girl and download illegally, do me a favor... either be really intelligent about doing it, or don't do it at all. If you second guess files a lot, if you virus scan each file you download, if you are weary of the files you are illegally downloading, you shouldn't be in this business. I don't want to hear the ethics about it either. I am "bad", and I admit I do it. I am not going to tell you it is right or wrong, or tell you how to do it, or where to get it. But if you are not in the know, then get out of the way. You are asking for it. Pirates who want your passwords WILL GET THEM. No anti virus or antispyware can stop us if we turn bad. Trust me. I am on your side. Don't play with fire kids, you will get burned. If you don't want to be hacked, then protect yourself by being internet smart. Know your websites, cover your tracks, be anonymous, don't download from places you don't know, and don't ever think you can cheat the system. The system will just crush you. Clear enough? Stop getting hacked. Oh and one more thing.... You can't cheat in Guild Wars. If you are downloading "cheats", they are not cheats, they are keyloggers/trojans. Stop being idiots. Oh, and use good passwords! Want an example of a good password? Here is one. uFJGkPMu74jn8dtbBinzwhoZ8JinM46rYFRa4yx5Rn2iHaTrYK gcim1iktzmsfF want another? Try hexdec! FE2BE97084AC2D69C67F2FDF6276B12C86D887E813B0009C18 E9017917836BF2 Trust me, your birthday + your last 4 of your social security is a weak password. So is your dog's name... Get better passwords. Use this to create them! http://en.wikipedia.org/wiki/Rijndael_key_schedule |
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Originally Posted by Kerwyn Nasilan
Well after this I decide to change my password so I log into Play NC alright and it will not lt me change WTF? Tells me to contact support but that is such a problem cause you need some 4th seperate accont to do it and then blah! i am very angry with Anets costumer support!
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snip... But again: I was able to change my password through your website last week, no problem. Only now I can't anymore all of a sudden. There seem to be more people with the same problem. So my guess is that there is an issue with your site. I get this message: "There was a problem resetting your password. You may need to contact support." So will this happen again if I want to change my password again in a few weeks? And do I have to go through all this support mailing over and over each time I want to change my password? I hope you have an answer. Just resetting my password is not what I'm asking for here. I hope you understand. |
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Hello, Thank you for providing the requested information. We are able to reset your PlayNC master account password; the automatically generated password has been sent to your e-mail address. You may wish to reset your PlayNC master account and your Guild Wars game account passwords. I will include some links to articles in the Support Center that will show you how to reset those passwords once you have accessed your account with the new password sent to you via email. |
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Hello Steve, Your response wasn't helpfull in the least. Can you please READ what I sent you (twice already). The playNC account password WAS NOT the problem. Resetting my GUILDWARS game account password IS. And it still is even after having reset my playNC password. I still need to be able to change my guildwars game password on the regular, but I can't because your site keeps telling me there is a problem. Please please please just READ what I've repeatedly asked you, and give me a response that will actually help me. I'm getting a bit annoyed as you might have guessed. Sincerely, Sjeng |
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Greetings Sjeng, Thank you for contacting us. I am escalating your ticket to a Senior Support Representative. We assure you that it is our sincerest intent to assist each customer in a timely manner. We thank you for your time and patience as we work to resolve this issue for you. Once we have reviewed your inquiry someone will be in contact with you as soon as possible. Again, thanks for your time and patience as we work to resolve this issue for you. Thanks! Guild Wars Account Support |
