Guild Wars just will not connect? No error

Kapral

Lion's Arch Merchant

Join Date: Dec 2007

[LOD]

R/

28 May 2008 at 21:20 - 1
I am living with my uncle during the week because I am working for him over an hour away to save gas. He uses Wild Blue internet and has a Belkin54g wireless router. I run an Asus G1s-a1 laptop (not the problem; it runs fine at home).

Every time that I try to connect to Guild Wars it will just sit at the "Connecting to ArenaNet" screen at 0%. I can leave it there for however long I want to and it still will not do anything, no error, no nothing.

Any ideas?


Could the weak upload have anything to do with it?

Snograt

Snograt

rattus rattus

Join Date: Jan 2006

London, UK GMT??0 ??1hr DST

[GURU]GW [wiki]GW2

R/

28 May 2008 at 21:38 - 2
Firewall's blocking it, most likely.

farmerfez

farmerfez

Krytan Explorer

Join Date: Mar 2006

You should know

W/

28 May 2008 at 21:41 - 3
do you have the news thing on the right side of the screen?

Kapral

Lion's Arch Merchant

Join Date: Dec 2007

[LOD]

R/

28 May 2008 at 21:47 - 4
I don't even get to the part where i can log in. That's what I feared as well Snograt. To change the firewall on a router you have to have access to the computer that is directly connected to it (by wire) right?

Micromaster

Micromaster

Krytan Explorer

Join Date: Apr 2006

...

W/Mo

28 May 2008 at 21:51 - 5
Quote:
Originally Posted by Kapral
I don't even get to the part where i can log in. That's what I feared as well Snograt. To change the firewall on a router you have to have access to the computer that is directly connected to it (by wire) right?
No, you don't. Just the IP address of the router. Then you have to log in.

Kapral

Lion's Arch Merchant

Join Date: Dec 2007

[LOD]

R/

28 May 2008 at 21:56 - 6
Yeah I tried that after I typed it and I'm in, it isn't blocking anything though?

Darklight Derv

Darklight Derv

Frost Gate Guardian

Join Date: Jan 2008

Spartas Greatest Heroes [WAR]

D/A

28 May 2008 at 22:25 - 7
I don't think its the internet, router, or firewall. I get that same problem whenever there is an update for GW, but when I restart my comp, everything is fine.

Kapral

Lion's Arch Merchant

Join Date: Dec 2007

[LOD]

R/

28 May 2008 at 22:26 - 8
Well I opened up port 6112 and I've restarted my computer about 200 times, any other ideas? :-(

Snograt

Snograt

rattus rattus

Join Date: Jan 2006

London, UK GMT??0 ??1hr DST

[GURU]GW [wiki]GW2

R/

28 May 2008 at 22:36 - 9
Port 80 as well?

Kapral

Lion's Arch Merchant

Join Date: Dec 2007

[LOD]

R/

28 May 2008 at 22:50 - 10
I did, but that didn't work either. So I just disabled the firewall. Still not working =(. heh, this is beginning to be more of a pain than I had hoped.

Fungus Amongus

Fungus Amongus

Wilds Pathfinder

Join Date: Jul 2005

Fifteen Over Fifty [Rare] | [Rare] Alliance

28 May 2008 at 23:15 - 11
Peer Guardian will block it too if you haven't given proper permissions.

Kapral

Lion's Arch Merchant

Join Date: Dec 2007

[LOD]

R/

29 May 2008 at 02:01 - 12
I opened up ports 80 and 6112 (TCP) on both my computer's firewall and my routers. THen I just completely bypassed my laptop from using my router's firewall. Then I disabled my anti virus (Symantec - I have to use it for my school). I did all these in all combinations and nothing seems to work. I sent a ticket into PlayNC so we will see what they have to say. It's just weird that this happens when I am here, but not at my house, so it is obviously something the router is doing.

Kamatsu

Kamatsu

Moderator

Join Date: May 2005

Australia

29 May 2008 at 10:17 - 13
- Have you tried connecting to the router via ethernet cable if possible? (possible issue with the wireless?)
- Have you configured the router to do port forwarding for GW? (for help with that go to www.portforward.com)
- You've mentioned firewalls.. you've obviously disabled both router and computer firewall at the same time?
- tried changing wireless channels that the wireless uses?
- made sure windows firewall is off?
- tried a winsock reset? (and int ip reset if on vista?)

btw, the upload will have nothing to do with it.. as you can play GW on dial-up.. which prolly has a upload of like 1-2 kb/sec :P

Kapral

Lion's Arch Merchant

Join Date: Dec 2007

[LOD]

R/

03 Jun 2008 at 01:10 - 14
I've done all that and still doesn't work. Hmm, this is getting annoying :-p.

Brianna

Brianna

Insane & Inhumane

Join Date: Feb 2006

03 Jun 2008 at 01:43 - 15
It might just boil down to the ISP.

Usually I call them and ask them questions, they could be blocking Guild Wars or something.

Kapral

Lion's Arch Merchant

Join Date: Dec 2007

[LOD]

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03 Jun 2008 at 02:02 - 16
I contacted them about 30 mins ago and they told me that they did not block anything that would hinder Guild Wars play ha.

fusa

fusa

Krytan Explorer

Join Date: Mar 2007

03 Jun 2008 at 03:00 - 17
Try manually setting your TCP/IP settings for IPV4 set your ip address to XXX.XXX.XXX.149 where the XXX.XXX.XXX is use the first 3 numbers of your routers IP. then 255.255.255.0 for subnet and your routers ip for gateway. Then 208.67.222.222 for DNS server 1 and 208.67.220.220 for DNS server 2. Then in your router settings set DMZ for the XXX.XXX.XXX.149 address your computer will be using. This normally isn't a good idea since it bypasses the routers firewall for that IP, so might want to disable the DMZ when you leave.

fusa

fusa

Krytan Explorer

Join Date: Mar 2007

03 Jun 2008 at 03:03 - 18
Also if I'm right, wildblue is satellite internet, your minimum ping will be 1000, and don't be surprised if its 2000-3000 a lot of the time. But Guild Wars is completely playable, as long as you don't play monk, or interrupter or pvp.

Kapral

Lion's Arch Merchant

Join Date: Dec 2007

[LOD]

R/

03 Jun 2008 at 03:44 - 19
Yeah I know I will get high ping, but where I am staying they live out in the boonies so DSL and Cable are not available here. Crappy Guild Wars > no Guild Wars :-p.

I'm going to try and change all those settings tomorrow and see what happens. I also opened another ticket with Anet so we will see what they say about this.

Dark Kal

Krytan Explorer

Join Date: Dec 2006

03 Jun 2008 at 09:43 - 20
Do you have access to the internet at your uncle? This happens to me when I don't have access to my internet. Also disabling your Belkin's firewall might not be enough, so make sure you add those ports. I know from personal experience that eventhough I have my Belkin's router's firewall DISABLED it still causes problems for most programs unless I open up the specific port(s) required for those programs on my router. Also make sure any other firewalls are disabled (i.e. the Windows firewall that comes enabled with Windows XP and Vista).

Kapral

Lion's Arch Merchant

Join Date: Dec 2007

[LOD]

R/

03 Jun 2008 at 21:06 - 21
Well, considering that I am typing all this from his house... yes I am sure that I have access to the internet. And like I have said, I have tried all that many times. I have changed stuff on my computer even and I know that my computer isn't the problem.

Snograt

Snograt

rattus rattus

Join Date: Jan 2006

London, UK GMT??0 ??1hr DST

[GURU]GW [wiki]GW2

R/

03 Jun 2008 at 21:19 - 22
Try running Guild Wars with the -diag switch. That will do you a nice little tracert amongst other things.

As an aside, being stuck at "Connecting to ArenaNet..." seems to be flavor of the month in here :/

Kapral

Lion's Arch Merchant

Join Date: Dec 2007

[LOD]

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03 Jun 2008 at 23:18 - 23
I did the -diag switch and I have the log. I just tried bypassing the modem and I still was not able to connect to Guild Wars.

fusa

fusa

Krytan Explorer

Join Date: Mar 2007

04 Jun 2008 at 00:23 - 24
By bypassing the modem, I hope you mean you bypassed the router. Bypassing modem will guarantee you're unable to connect to the GW servers. If you did try bypassing your router by hooking directly to the modem then try setting the TCP/IP4 settings to obtain IP automatically and same for DNS servers. And try disabling the firewall on your computer.

If this doesnt work, it could be the ISP, I know they don't support online gaming so they might just block the ports. Its possible the person you spoke to at the ISP didn't know it was blocked or are just suppose to say its not blocked. Trying OpenDNS.org servers for DNS might bypass it, but it could be a firewall at the NOC you're using, which would mean no GW.

Also be sure to check your hosts file in c:\windows\system32\drivers\etc if anything is there, rename the file to hosts.bak and try to connect. The GW servers seem to be 216.107.245.XXX but that probably depends on where you are.

BTW if the hosts file is redirecting the GW servers I would change your password immediately.

zeal101

Ascalonian Squire

Join Date: Jul 2007

04 Jun 2008 at 11:58 - 25
i have had this problem before...it occured when i performed a Remote Desktop Connection to another machine (pc at my workplace) then ran GW on my local machine then quit/closed the Remote Desktop Connection. Dont know what the GW networking code is trying to do but it seems as though GW only ran again when i reconnected to the remote machine even though my local machine does not connect via a proxy. This may be the same error you are experiencing or a different issue completely. Seems as though the .Dat file keeps the Remote machine as a proxy server / gateway that GW tries to connect to and just freezes at the connecting screen with no error being returned. It is reproducible. I have to overwrite my .Dat file with a backup to resolve the issue. Hope this helps.