cd key already in use

Frost_

Lion's Arch Merchant

Join Date: Jun 2005

01 Jun 2008 at 21:36 - 1
so i just bought gwen through their online store and the cd key they emailed me is already in use i guess...

so what do i do now because im out 40 bucks for nothing.

Stuart444

Stuart444

Krytan Explorer

Join Date: Aug 2007

Alexandria, Scotland

The Charter Vanguard [CV]

W/

01 Jun 2008 at 21:37 - 2
Contact support straight away

Frost_

Lion's Arch Merchant

Join Date: Jun 2005

01 Jun 2008 at 21:43 - 3
im so mad i dont think they have any support until tomorrow but i sent an email

TempusReborn

Wilds Pathfinder

Join Date: Mar 2007

R/Mo

01 Jun 2008 at 21:44 - 4
I didn't think the official online store in game , emailed CD keys, they added it straight to your account? If this is correct which company did you buy from

fusa

fusa

Krytan Explorer

Join Date: Mar 2007

01 Jun 2008 at 21:49 - 5
Always had the game added directly to my account when I bought through the online store. They did email the keys, but no need to add them since it already was. Have you checked to see if gwen is added by taking a level 10+ through the quest to reach gwen?

Frost_

Lion's Arch Merchant

Join Date: Jun 2005

01 Jun 2008 at 21:53 - 6
well i figured i would have 2 more character slots open which i dont and it gave me a "Keys - Keep these for your records" of 25 letters and numbers

i bought it though the online store in the game

Yol

Yol

Wilds Pathfinder

Join Date: Feb 2007

GameAmp Guides [AMP]

E/

01 Jun 2008 at 21:56 - 7
Quote:
Originally Posted by Frost_
well i figured i would have 2 more character slots open which i dont and it gave me a "Keys - Keep these for your records" of 25 letters and numbers

i bought it though the online store in the game
EotN is an expansion, so it doesn't give extra character slots. You do get emailed the keys for your reference when you buy something in the online store. Take a character to Kaineng, Lions Arch or Kamadan and see if the quest to EotN is mentioned in a pop-up text box. If not, you need to keep contacting support.

Frost_

Lion's Arch Merchant

Join Date: Jun 2005

01 Jun 2008 at 21:58 - 8
oh my bad ha thanks

DarkFlame

Desert Nomad

Join Date: Feb 2005

Ascalon

E/

02 Jun 2008 at 02:01 - 9
Log in, go to the Character select screen and then go to the "Edit Account" tab in the lower left hand corner. Check what keys and access privileges you have. If you don't have EoTN there, continue with the support ticket you started. If it us, then what Yol said.