Freezing

Nasadaws

Ascalonian Squire

Join Date: Jun 2008

My game keeps freezing at the first loader. The one that you get after you press to select your character.

Help? Please?

Ban

Academy Page

Join Date: Apr 2006

The Netherlands

[GoE]

Mo/

Uhm... if that's all, then the only thing I can say is reinstall the game.

Nasadaws

Ascalonian Squire

Join Date: Jun 2008

How would that help?

Edge Martinez

Edge Martinez

Jungle Guide

Join Date: May 2005

NC

DKL

This is happening to a guild mate of mine. I'll try and be more specific. He has played GW on the same comp since Prophecies release, but just recently the following is occuring:

1. He can log into the character select screen.
2. He can select a character and it starts loading.
3. While it's loading he can hear the background noise (water, birds, etc)
4. We can actually see his toon in the guild hall.
5. But it never leaves the load screen.

He has reinstalled the game. Like I said, this is very recent. Any help, or advice would be awesome. He could contact Anet, but at this point we believe they'd say it's on his end (and rightfully so).

Nasadaws

Ascalonian Squire

Join Date: Jun 2008

I don't think anyone can help...


I'm going to try getting more RAM. If that doesn't work then I'll delete some of the crap off my PC.

Brianna

Brianna

Insane & Inhumane

Join Date: Feb 2006

Well you should provide your system specs, OS, what service pack you are running (if you're on Windows, assuming you are).

Then we can try and go from there?

Edge Martinez

Edge Martinez

Jungle Guide

Join Date: May 2005

NC

DKL

My guildies specs:

P4 3.0
xp sp2 up to date
1 gb ram
ati 9250 256mb

He is having same probs as op.

Brianna

Brianna

Insane & Inhumane

Join Date: Feb 2006

Ok, have they updated their graphics card drivers lately?

Cause, I used to have this problem on my old computer, specs as follows;

*AMD Athlon 3200+

*1 gig of ram

* Windows XP SP2

*GeForce Fx5500 (It's card at the time of the problem)

It was simply the video card's problem, because when I switched a 6600 all the problems with freezing went away. It could have just been a driver issue back then - but I didn't care to update that, I simply just put in a new card and went.

Nasadaws

Ascalonian Squire

Join Date: Jun 2008

I would like to know where I would find that out, I have never needed to find my PC specs before.

My PC used to run WOW fine.

Brianna

Brianna

Insane & Inhumane

Join Date: Feb 2006

You can go to ''Start > Run > type in ''DxDiag'' without quotes, and then the ''System'' tab will display main information like your Processor, operating system how much memory you have etc.

The ''Display'' tab will tell you what video card you have, you can write it down on here or post screen shots if you desire. Also on the right hand of the screen when you're in the display tab, it will tell you which driver you have, what version, what date, etc, that can also be useful information too.

Also, you could try re-downloading your Gw.dat file located in the directory of where it was installed, you just simply delete it, and then launch the game again and it will begin re-building a new .dat file. Mind you that this is re-downloading every file in the game, it can take a long time. It may help because the .dat could have corrupted elements and/or be bloated, and it can cause issues such as these.

De-fragging your hard drive/and or the Gw.dat file wouldn't hurt either.

manitoba1073

manitoba1073

Desert Nomad

Join Date: Jan 2006

ManitobaShipyards Refit and Repair Station

(SFC)Star Fleet Command,(TDE)The Daggerfall elite,(SOoM)Secret order of Magi

Quote:
Originally Posted by Brianna

Also, you could try re-downloading your Gw.dat file located in the directory of where it was installed, you just simply delete it, and then launch the game again and it will begin re-building a new .dat file. Mind you that this is re-downloading every file in the game, it can take a long time. It may help because the .dat could have corrupted elements and/or be bloated, and it can cause issues such as these.

De-fragging your hard drive/and or the Gw.dat file wouldn't hurt either.
Thats what I'd recommend too.

Nasadaws

Ascalonian Squire

Join Date: Jun 2008

WOAH! I only have 222 RAM.

manitoba1073

manitoba1073

Desert Nomad

Join Date: Jan 2006

ManitobaShipyards Refit and Repair Station

(SFC)Star Fleet Command,(TDE)The Daggerfall elite,(SOoM)Secret order of Magi

Quote:
Originally Posted by Nasadaws
WOAH! I only have 222 RAM.
Then you got other problems lol. Time to go buy more. But finish listing the rest of your specs. And open the side of your case and tell us if you have 1 stick of ram or more in it too please.

Brianna

Brianna

Insane & Inhumane

Join Date: Feb 2006

Quote:
Originally Posted by manitoba1073
Then you got other problems lol. Time to go buy more. But finish listing the rest of your specs. And open the side of your case and tell us if you have 1 stick of ram or more in it too please.
Speaking of opening the side of the case, dusting out any dust that has accumulated over time would not hurt, if there is any.

Snograt

Snograt

rattus rattus

Join Date: Jan 2006

London, UK GMT??0 ??1hr DST

[GURU]GW [wiki]GW2

R/

Ouch - that's 256MB RAM after the system has stolen a bit. The rest of your system specifications would be nice, but I have a feeling that it's not going to be pretty...

Nasadaws

Ascalonian Squire

Join Date: Jun 2008

I'm gonna be buying 1GB today. Should give me the power I need.

I'll post the specs when I finish brea.. I mean fixing my PC.

Brianna

Brianna

Insane & Inhumane

Join Date: Feb 2006

Just make sure you buy the right kind of ram.. you need to know what type your computer uses - assuming that it is DDR for a basis, but yeah it is important to know.

Mine uses PC6400 - DDR2 for example.

http://www.guildwarsguru.com/forum/s...memor y+guide The guide to memory on here, if you're bored and want a long read.

Nasadaws

Ascalonian Squire

Join Date: Jun 2008

Operating System: Microsoft Windows XP Home Edition
System Model: AWRDACPI
BIOS: Phoenix - Award BIOS v6.00PG
Processor: AMD Athlon(tm) 64 Processer 3200+, MMX, 3DNow
Memory: 222MB RAM
DirectX Version: DirectX 9.0c (4.09.0000.0904)

Snograt

Snograt

rattus rattus

Join Date: Jan 2006

London, UK GMT??0 ??1hr DST

[GURU]GW [wiki]GW2

R/

Use the Crucial scanner - http://crucial.com/systemscanner/index.aspx

It will scan your system, tell you what memory you have installed and what you can install. Buy your memory from there - Crucial rocks.

Brianna

Brianna

Insane & Inhumane

Join Date: Feb 2006

Quote:
Originally Posted by Snograt
Use the Crucial scanner - http://crucial.com/systemscanner/index.aspx

It will scan your system, tell you what memory you have installed and what you can install. Buy your memory from there - Crucial rocks.
You advertise that like you work at the company, Snog. jk.

Agreed though, I tend to like Crucial, seems solid.

Nasadaws

Ascalonian Squire

Join Date: Jun 2008

I have, I used it yesterday infact.


We just got back from trading in some Unwanted Xbox 360 games to get enough money to buy the right one.

Brianna

Brianna

Insane & Inhumane

Join Date: Feb 2006

Cheers.

At least you knew to do that, some people go out and buy the wrong stuff.

Nasadaws

Ascalonian Squire

Join Date: Jun 2008

Yeah, We didn't have any luck finding the 1GB Model we needed though so we're gonna order it from ebuyer. Or Esomething...

Snograt

Snograt

rattus rattus

Join Date: Jan 2006

London, UK GMT??0 ??1hr DST

[GURU]GW [wiki]GW2

R/

EBuyer? That's a British site, isn't it?

Sadly, I can't identify your system from that AWRDACPI so I can't tell what memory you need.

If Brit, go to http://www.overclockers.co.uk/produc...id=701&catid=8 and check out the Crucial, GSkill Geil and OCZ they have on offer. Make sure it's exactly the same type that the Crucial gizmo told you to get.

Nasadaws

Ascalonian Squire

Join Date: Jun 2008

I live in England. Plus the fact that if the problem isn't my RAM what would I do?

Snograt

Snograt

rattus rattus

Join Date: Jan 2006

London, UK GMT??0 ??1hr DST

[GURU]GW [wiki]GW2

R/

Get the RAM anyway - your system is crippled with only a quarter-gig. Once you have it up and running, come back and give us feedback and we'll see what we can do

Nasadaws

Ascalonian Squire

Join Date: Jun 2008

Ok, also. I need to ask. How do I find out what Graohics card Im running?

Snograt

Snograt

rattus rattus

Join Date: Jan 2006

London, UK GMT??0 ??1hr DST

[GURU]GW [wiki]GW2

R/

Hmm, XP.

Right-click on desktop and select Properties, then Adapter

Or right-click on My Computer and select Properties, which opens Device Manager, if memory serves me right.

Brianna

Brianna

Insane & Inhumane

Join Date: Feb 2006

Just do this, I highlighted the things in red boxes.



What does yours say in there?

This is DxDiag again btw, ''Start > Run > type in ''DxDiag''.


If you really want to find out specifc things about your whole computer, CPU-Z at www.cpuid.com is a good tool, I use that normally.

GPU-Z from http://www.techpowerup.com/gpuz/, that is the graphics card specific version of CPU-Z basically.