Can't connect UPDATE: ANet's response to server issues - Guild Wars Guru archive powered by Guild Wars Legacy

Niila

Frost Gate Guardian

Join Date: Oct 2006

09 Jul 2008 at 12:20 - 1

After installing the recent windows xp updates which came today and rebooting my computer, I just get this error when trying to log in. Yes, I have read the sticky and support, but the problem is that I am not using the router, and disabling my firewall (Panda 2007) didn't allow me to log in either. Any other internet application such as other games, browser and messenger are working just as fine as usual.

I tried system restore to previous day which probably uninstalled the updates (can't see them fron control panel at least) but the problem still persists. It is rather nasty, seeing the guru tournament is on its way and I should participate in.

So, any ideas for fixing this issue? Thanks in advance!

Edit by Katsumi

Quote:

Originally Posted by Martin Kerstein

I was informed by NOC that there is an issue within the network structure of one of the peering partners that provide the connectivity to the servers.
So if your traffic is coming in via that network, you might experience the problems mentioned,

They are working on it as I type, I keep you informed.

I apologize for the inconvenience.

This issue has been resolved thankfully. This only affected European servers. If any network connectivity issues persist, please let us know. Otherwise, there should be no more problems. I'll sticky this for the time being just to make sure everyone knows Anet has resolved this.

7/14 Update: Unless it's an issue related to the European servers, go ahead and post a new thread. The solution to your problem may be a different one. Please read through the other threads about connectivity issues as well.

Thanks!

NND

Ascalonian Squire

Join Date: Jun 2007

[Lord]

E/

09 Jul 2008 at 12:26 - 2

i have this issue, too

after installing the last vista drivers, i can't log in to guild wars

i run the "test my computer" thingy from the log in screen, it shows no errors

and i've double checked my router's ports and firewalls :/

rayd

Frost Gate Guardian

Join Date: Nov 2006

No Veo Na [xX]

09 Jul 2008 at 12:29 - 3

tried reintalling, using a backup... but still not connecting

nothing new installed

I use "avast!", but it's not blocking it

if you know something I can do, thanks in advance

also: QQ

EDIT: I read loads of people getting the same problem on my country, so I'll just wait for now

[removed unnecessary image - no more screenshots of the loading screen, please! - Snograt]

Viruzzz

Krytan Explorer

Join Date: May 2005

09 Jul 2008 at 12:34 - 4

Same thing here.
Never had errors before since launch. But now I can't log in.

Partizanovac

Forge Runner

Join Date: Feb 2007

WT[B] swamp club, pm me if you have it, or know someone who does..

Golo dupe na mesecini

W/Mo

09 Jul 2008 at 12:34 - 5

if you are using nod 32 antivirus syste,, you have to disable the HTTP scaning support. That way, you will make the tcp port 80 available

there is a thread about this on NCsoft

Niila

Frost Gate Guardian

Join Date: Oct 2006

09 Jul 2008 at 12:34 - 6

Seeing that all of my friends have the same issue, this must be server side problem. Hope they will fix it soon.

Jay Em

Wilds Pathfinder

Join Date: Jun 2006

Finland

09 Jul 2008 at 12:35 - 7

I have same problem. I tried Winsock Reset, disabling firewall etc. but nothing seems to work. Also tried running the "test my computer" but it showed no errors.
So I think it's probably server wide problem.

K O S T A S

Frost Gate Guardian

Join Date: Jul 2006

Me/

09 Jul 2008 at 12:39 - 8

Same problem,tried many things to fix it but seems like it's server's problem...Suppose it will be fixed soon!

Angel~

Ascalonian Squire

Join Date: Jun 2007

E/

09 Jul 2008 at 12:45 - 9

Same problem here too.

So, it is a server problem.

xhappy feetx

Wilds Pathfinder

Join Date: Oct 2007

Isle of the Nameless

Black Crescent [BC] / Stonebenders [sC] / The Rimmers [rR]

W/E

09 Jul 2008 at 12:45 - 10

Same problem here, what area are you guys in? I'm on vacation in Rome, Italy and it just started this morning.

Edit: Is there a way to uninstall the latest software update from Windows?

Kronos Ledaloth

Forge Runner

Join Date: Sep 2007

Italy

Spirits From Hell [SH]

E/P

09 Jul 2008 at 12:47 - 11

same problem here.

i had this problems for 1 hour...i hope that they'll fix it soon :|

moriz

??ber t??k-n??sh'??n

Join Date: Jan 2006

Canada

R/

09 Jul 2008 at 12:49 - 12

this started after a windows update? oh man... i just updated my vista before coming to work.....

Viruzzz

Krytan Explorer

Join Date: May 2005

09 Jul 2008 at 12:51 - 13

Quote:

Originally Posted by xhappy feetx

Same problem here, what area are you guys in? I'm on vacation in Rome, Italy and it just started this morning.

I'm in Denmark.
So any American people getting this? or just Europeans?

Edit: to the person above.
I haven't updated my windows in the last week, so I really doubt that has anything to do with it.

balordoman

Krytan Explorer

Join Date: Nov 2007

Italy Berghem

Amici della Gnocca [GnoC]

09 Jul 2008 at 12:51 - 14

same problem, i tried to use -image, but nothing....

( i'm italian but mi account is american)

Niila

Frost Gate Guardian

Join Date: Oct 2006

09 Jul 2008 at 12:53 - 15

Quote:

Originally Posted by moriz

this started after a windows update? oh man... i just updated my vista before coming to work.....

I don't think so, it got me suspecting at first but now as I see others also have exactly the same problem. I just rebooted my computer (thus logging out from GW) and after that, could not get back.

xhappy feetx

Wilds Pathfinder

Join Date: Oct 2007

Isle of the Nameless

Black Crescent [BC] / Stonebenders [sC] / The Rimmers [rR]

W/E

09 Jul 2008 at 12:54 - 16

Quote:

Originally Posted by Viruzzz

I'm in Denmark.
So any American people getting this? or just Europeans?

Edit: to the person above.
I haven't updated my windows in the last week, so I really doubt that has anything to do with it.

Not quite sure, I haven't talked to any of my friends from American considering its still early over there xD.

Baku_The_Killer

Wilds Pathfinder

Join Date: May 2008

Spain

My heros are my own guild.

W/

09 Jul 2008 at 12:55 - 17

I think it's a general error of the servers...we just can wait

Baku The Killer.

Kuri

Academy Page

Join Date: Nov 2005

UK

Daunting Tempest [DT]

Mo/

09 Jul 2008 at 12:56 - 18

I installed the update earlier, and managed to play for an hour or two before I lagged out and GW started giving me errors.

I can log in though, and load the map my character is on, but disconnect whenever I try to zone.

Jason Xll

Banned

Join Date: Sep 2005

Ice Tooth Cave

W/Mo

09 Jul 2008 at 12:58 - 19

Updates have nothing to do with this imo since I havn't updated in god knows how long and I still get an Code=005. It's clearly server-side so all we can do is wait.

Gill Halendt

Desert Nomad

Join Date: Mar 2008

09 Jul 2008 at 12:58 - 20

Guess it's not region-buond. I'm in Southern Europe, same problem. They're probably experiencing some routing issues, nothing to be done but wait.

Niila

Frost Gate Guardian

Join Date: Oct 2006

09 Jul 2008 at 13:01 - 21

You, sir, are not alone with your problem.

http://www.guildwarsguru.com/forum/s...php?t=10306438

xhappy feetx

Wilds Pathfinder

Join Date: Oct 2007

Isle of the Nameless

Black Crescent [BC] / Stonebenders [sC] / The Rimmers [rR]

W/E

09 Jul 2008 at 13:02 - 22

Damn, and its like 6am over at Anet HQ, we have at least a couple hours before this gets started on.

moriz

??ber t??k-n??sh'??n

Join Date: Jan 2006

Canada

R/

09 Jul 2008 at 13:04 - 23

i've merged the two network threads.

/modpowerz

exploiter

Jungle Guide

Join Date: Jan 2008

ign Punk Isnt Dead

R/

09 Jul 2008 at 13:08 - 24

meeh I got this problem too (Europe)...just "Connecting...", then Code 058 ... grr

Kronos Ledaloth

Forge Runner

Join Date: Sep 2007

Italy

Spirits From Hell [SH]

E/P

09 Jul 2008 at 13:11 - 25

we have maybe to w8 till the wake up of anet's workers

a couple of hours and go

Martin Kerstein

Frost Gate Guardian

Join Date: May 2007

09 Jul 2008 at 13:41 - 26

I was informed by NOC that there is an issue within the network structure of one of the peering partners that provide the connectivity to the servers.
So if your traffic is coming in via that network, you might experience the problems mentioned,

They are working on it as I type, I keep you informed.

I apologize for the inconvenience

moriz

??ber t??k-n??sh'??n

Join Date: Jan 2006

Canada

R/

09 Jul 2008 at 13:48 - 27

thanks for the update.

Tamuril elansar

Wilds Pathfinder

Join Date: Jul 2007

N/

09 Jul 2008 at 13:52 - 28

great, i'm from holland and i'm troubleless

Fat Eskimo

Ascalonian Squire

Join Date: Jun 2008

sweden

N/Me

09 Jul 2008 at 13:57 - 29

same problem here so i sended them a mail but rly didnt get the answere i was hoping for.. but i see now there´s alot of ppl out there that got the same problem as i do. and i live is sweden so its world wide i guess :O

hope thay fix it soon. time to go out and get some air

Kronos Ledaloth

Forge Runner

Join Date: Sep 2007

Italy

Spirits From Hell [SH]

E/P

09 Jul 2008 at 13:58 - 30

Quote:

Originally Posted by Martin Kerstein

I was informed by NOC that there is an issue within the network structure of one of the peering partners that provide the connectivity to the servers.
So if your traffic is coming in via that network, you might experience the problems mentioned,

They are working on it as I type, I keep you informed.

I apologize for the inconvenience

Thanks for the informations

Siccus Cz

Pre-Searing Cadet

Join Date: Oct 2007

09 Jul 2008 at 14:20 - 31

Working again

. GL to all

exploiter

Jungle Guide

Join Date: Jan 2008

ign Punk Isnt Dead

R/

09 Jul 2008 at 14:23 - 32

yea, working for me too
/repaired

Martin Kerstein

Frost Gate Guardian

Join Date: May 2007

09 Jul 2008 at 14:25 - 33

Problem should be fixed.

Niila

Frost Gate Guardian

Join Date: Oct 2006

09 Jul 2008 at 14:29 - 34

Thank you for fixing this.

Kuri

Academy Page

Join Date: Nov 2005

UK

Daunting Tempest [DT]

Mo/

09 Jul 2008 at 14:47 - 35

Thankyou!

gremlin

Furnace Stoker

Join Date: Oct 2006

GWAR

Me/Mo

09 Jul 2008 at 14:55 - 36

You could have tried a backstep to a day when it was working this would remove the windows updates.

Connected then the problem is likely on your machine

Not connected Its likely your ISP or gw servers.

Remember you can always step forward again and you lose nothing except time.

edit
Note to self read the OPs message and all replies before suggesting something already mentioned and thus appearing a noob lol

White_Chaos

Wilds Pathfinder

Join Date: Jan 2006

Evrope

10 Jul 2008 at 08:56 - 37

Still not working here It stopped last monday. I reinstal it this monday it had worked for some time. But it is down again

ADD:
I looked in NOD32 change some things and now it works thanks Partizanovac

Kattar

EXCESSIVE FLUTTERCUSSING

Join Date: Mar 2007

SMS (lolgw2placeholder)

Me/

10 Jul 2008 at 12:36 - 38

Thanks Martin, I'll repost this to let everyone else know.

Beeb beeb

Academy Page

Join Date: Oct 2007

P/W

11 Jul 2008 at 11:48 - 39

I still can't log in.

zamial

Site Contributor

Join Date: Apr 2006

Usa

TKC

N/

11 Jul 2008 at 19:34 - 40

Quote:

Originally Posted by xhappy feetx

Is there a way to uninstall the latest software update from Windows?

In control pannel>add remove programs there will be a check box that reads"show windows updates". I beleive it is unchecked by default. Check that box and uninstall the update, I do suggest you turn automatic updates off before this. Also this problem is not releated to a windows update but I thought I would answer this question for you.