Wait, you mean they should just hire an English CR?
I volunteer myself.
An Open Letter to Regina
around
EPO Bot
I'm just sick of this: "Fire Gaile", "I demand refund!!", "Jumping the shark", "I demand Regina to personally eplain why mending doesn't make me indestructible!", "Petition on line: Remove titles", "This week end event sucks!", "The economy is ruined", "Anet is forcing me to grind to have ten GWAMM characters!".
Many of you played several thousands of hours. Try to play that long in an arcade and you will realize how much game GW is for so little money. The game will mostly stay the way it is, take it or leave it. Last time i looked, there were lots of other games out there.
Many of you played several thousands of hours. Try to play that long in an arcade and you will realize how much game GW is for so little money. The game will mostly stay the way it is, take it or leave it. Last time i looked, there were lots of other games out there.
Ate of DK
Actualy I'm happy that "Gaile Gray 2.0" talks less.
That way we there are less promisses that can be broken.
That way we there are less promisses that can be broken.
Avarre
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Originally Posted by EPO Bot
I'm just sick of this: "Fire Gaile", "I demand refund!!", "Jumping the shark", "I demand Regina to personally eplain why mending doesn't make me indestructible!", "Petition on line: Remove titles", "This week end event sucks!", "The economy is ruined", "Anet is forcing me to grind to have ten GWAMM characters!".
Many of you played several thousands of hours. Try to play that long in an arcade and you will realize how much game GW is for so little money. The game will mostly stay the way it is, take it or leave it. Last time i looked, there were lots of other games out there. |
What the hell does that have to do with anything?
pumpkin pie
Don't call her Gaile Grey 2 or Reggie :P~ her name is Regina lolol, if you expect her to talk here, read her intro, have some respect on both side, she specifically says don't call her any other names then Regina.
Kusandaa
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Originally Posted by upier
So now we are BEGGING her to do her job?
What's next? A cookie for every post she makes? |
I kid, I kid.
Seriously though, I think people expect her to be like Gaile - showing up in-game a lot, replying to the questions (even the useless ones) and chatting with us... that kinda stuff.
I'm not saying Regina doesn't do her job, but it's true that we've heard less of her in general. I think I've seen her once in-game, but I'd see Gaile every now and then. I understand the importance of replying to general questions, even the idle chat... however, I personally always hated the fanboys/girls posting random questions ("OMFGOMFG WUTS UR FAV DISH!???") or obvious questions ("WHENS THE NEXT DRAGON FESTIVAL?????"). I don't give a crap about the items people gave to her or, I really, really don't - I'm there, I want information on what's up in the game. But I can understand why.
People are still expecting this. You have a different CR, different ways of transmitting information.
With the community we have: never-satisfied whiners who accuse the CR of delaying GW2, not releasing info on it, nerfing this, banning that guy, etc etc... I can fully understand why she'd stop showing up in-game. When she appears people comment on how she does a bad job, WTB new CR, etc etc. The community needs to grow the **** up.
The thing is... it's her job. I've seen Regina posting twice on Guru and I MAY have seen her once in-game, but that's all. Maybe she uses the Wiki more, I don't hang out on Wiki too much (hate the discussion format with a passion) so I can only guess that she may use it more. In this case, maybe I should actually get there and get my information. So should everyone if it's the case.
kratimas
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Originally Posted by MMSDome
Regina,
You may say we can go to your wiki page or whatever the hell it is if we have a concern but rememebr it is your job to visit fan sites. We shouldn't have to go ahead and reach out to your talk page and ask for something. What I suggest is that you just please do what you are paid to do and reach out to the community please. I was very excited to have a new person in the position but so far I am very disappointed. |
Smarty
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Originally Posted by Vaal 84
My point of view, which comes from someone who's played since June 05 regularly and stalked this forum posting infrequently, is that Gaile was better. Not in the sense that we learnt a great deal from her, or that she was able to deliver many of the things suggested. She was better in the sense that she was involved. She would talk about her favourite pet, or armour. She would get involved in random topics. It gave the impression that there were people at anet who would happily play along with the people that paid for the game.
Now the point made that Gaile had more info for us because go back a few years there were expansions and new chapters coming out is a good one. Regina doesn't have anything new to tell us in the respect of Guildwars. That’s fine, but we have all known for a while about GW2. What would be nice would be a CR that took part in the discussions, even if were not finding out fantastic information. It will still be something to keep our interests going. Or better yet give the community, whether rightly or wrongly the impression that they might be having some input to the creation of GW2. It just seems that all we do on this forum now is moan. Sarcasm is running at such a dangerously high level that you don’t have a masters degree in wit you’re going to be offended. If Regina doesn’t want to talk to the community because of hurtful comments she shouldn’t be the CR. Sorry to be so blunt. If she’s happy to write on wiki, then let that be her job. But give someone with the ability to tackle the fickle mob the position. Preferably someone who is fluent in wit, sarcasm, snide, cynicism and facetiousness and not just a punching bag. |
EDIT: Oh, I'm not allowed to criticise the mods? That's bull.
fenix
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Originally Posted by kratimas
Have you read her contract with ANet, and can say for sure that it is indeed her job to visit fan sites?
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Of COURSE it's her job to visit Fansites, she just doesn't. And saying that she uses Wiki, as an excuse, is complete rubbish. Once again, wiki is an encyclopedia, Guru is a forum. Ask yourself which one of the two would be more fitted to discussing topics with our Community Relations Manager.
DOCB22
abandoned and ignored kinda sums it up
Shadowspawn X
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Originally Posted by slowerpoke
i think the reason why she is never here or on any forum is unfortunately found on her own personal blog. apparently folks attacked her personal life and beliefs and she was highly offended.
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Quote:
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Originally Posted by Skye Marin
I feel Regina is doing a great job, with respect to how much new information she is allowed to share, and how much more direct and less fluffy she is compared to Gaile.
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Regina is not doing a satisfactory job when compared to the precedence set by Gaile. If you are unable to have a running dialog with the community when your position is community relations I'm sorry but you fail. I would welcome a fresh point of view and realize that Regina could bring this to the table but she is not. She is bringing nothing to the table and probably should be replaced.
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Originally Posted by upier
You know what? It's perfectly fine to say that GW has shitty CR. And the people (new OR existing customers!) that look for good CR when it comes to a game should look elsewhere. Let's start growing that spine, shall we? |
First time we ever agreed Upier or maybe its just the first time I ever understood one of your post.
Tamuril elansar
if i was a CR i wouldn't post on guru either.
Vaal 84
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Originally Posted by Tamuril elansar
if i was a CR i wouldn't post on guru either.
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kratimas
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Originally Posted by fenix
How else would you relate to the community without visiting Fansites? Well?
Of COURSE it's her job to visit Fansites, she just doesn't. And saying that she uses Wiki, as an excuse, is complete rubbish. Once again, wiki is an encyclopedia, Guru is a forum. Ask yourself which one of the two would be more fitted to discussing topics with our Community Relations Manager. |
As long as there are updates to it why is that not enough?
Do you need her to come over and chew your food for you as well?
fenix
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Originally Posted by kratimas
She has a Wiki page HELLO!
As long as there are updates to it why is that not enough? Do you need her to come over and chew your food for you as well? |
People like you are the reason we have a terrible CRM. Because they're allowed to get away F5ing wiki all day.
pamelf
Mods, it looks like my faith in the maturity of the guru forum users was misplaced. There have been some very intelligent points to both counter my original post and to agree with it, but unfortunately there's a lot of pointless drivel in the middle.
I tried, and seem to have failed to simply outline a concern felt by many players. My intention was good, and I would like to state for the record that I don't think Regina is doing a bad job at all. I vastly prefer her work style to Gaile's, I simply though that a bit more discussion with the actual community would help the community itself feel a little less abandoned, as well as in the long run probably decrease the abusive comments heaped at Regina herself.
If this degenerates any further please close the thread mods before I lose my faith in intelligent humanity.
I tried, and seem to have failed to simply outline a concern felt by many players. My intention was good, and I would like to state for the record that I don't think Regina is doing a bad job at all. I vastly prefer her work style to Gaile's, I simply though that a bit more discussion with the actual community would help the community itself feel a little less abandoned, as well as in the long run probably decrease the abusive comments heaped at Regina herself.
If this degenerates any further please close the thread mods before I lose my faith in intelligent humanity.
Abedeus
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Originally Posted by fenix
You do not understand, as many others do not. Wiki pages aren't made for announcements, or discussions. They're made for discussing the related wiki page, to make sure the information is correct.
People like you are the reason we have a terrible CRM. Because they're allowed to get away F5ing wiki all day. |
That's why she's not doing her job. Because in order to communicate with CRM, WE HAVE TO, THE COMMUNITY, REACH OUT FIRST. How would you feel if you had a teacher to which you had to go with problems, because he's/she's too lazy to go to the classroom?
Quote:
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By the way, 3 pages and not a single post from Regina. So she does care what people say about her or not? Make up your mind, geez...
garethporlest18
Eh I don't care either way, but it would be nice to get some information once in a while when something pop's up or towards player concerns.
EPO Bot
Maybe Anet just shouldn't have a community manager then? One less thing to be dissapointed in.
Avarre
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Originally Posted by EPO Bot
Maybe Anet just shouldn't have a community manager then? One less thing to be dissapointed in.
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EPO Bot
No more update notes i say. They are not needed. Let the players fugure out the changes for themselves. It takes only two minutes to make a new overpowered farming build after all.
Aera Lure
I dont know where the wiki journal is, or her blog, if these two things are the same or different entities. This is the only place I come for GW discussion and news, and I find, as others do, that Anet news, discussion and a presence is gone. Completely.
If she was insulted here on these forums, as someone else said, than I am truly sorry for the immaturity of those involved, but at the same time have to say its the internet. Get over it. It happens to all of us, anywhere, on any forum we go, and would be magnified x10 for a representative of a company, since those disgruntled with some aspect of the product may cross the line, on purpose or by accident. It comes with the territory of being CR.
I wish she would post on these forums. My view of Anet as a company is directly affected. Its her role as a CR. I'm not going to wade through a wiki even if I knew where it was. A wiki is not a good format for discussion. I might look at a blog, as a blog is more personal, simply offering a window into her role and job and life within the company. In short: a forum is what is needed for discussion.
If she wont do that, then it needs to bee someone's responsibility to wade through the wiki and draw out the pertinent details and make topics here in one of the forums, maybe as stickies so people can see, and then we can discuss the points. Maybe she would then come in and at least look at those discussions?
I need to stress: there are people here obviously who look at her wiki. News from it sometimes comes here in some fashion. Its quite obvious from the silence lately that not much of consequence is being posted in the wiki anyway. Bottom line is more news needs to be coming from Anet. Tell us the issues being batted around in developer discussion, tell us where we are at in development, tell us some detail of how one or another of the features we know may turn out, show us a little concept art. After a year there HAS to be some things to talk about, even though I realize its likely we're a year yet away from beta.
Finally, if she cant talk about GW2, she should be able to talk about GW. She should be able to talk about something. There are outstanding issues unresolved in GW. Will they remain that way and GW will simply stay in a static state? Any ideas on how the community will or wont be involved when GW2 comes out? Different than now I hope. So much to talk about. So much silence.
If she was insulted here on these forums, as someone else said, than I am truly sorry for the immaturity of those involved, but at the same time have to say its the internet. Get over it. It happens to all of us, anywhere, on any forum we go, and would be magnified x10 for a representative of a company, since those disgruntled with some aspect of the product may cross the line, on purpose or by accident. It comes with the territory of being CR.
I wish she would post on these forums. My view of Anet as a company is directly affected. Its her role as a CR. I'm not going to wade through a wiki even if I knew where it was. A wiki is not a good format for discussion. I might look at a blog, as a blog is more personal, simply offering a window into her role and job and life within the company. In short: a forum is what is needed for discussion.
If she wont do that, then it needs to bee someone's responsibility to wade through the wiki and draw out the pertinent details and make topics here in one of the forums, maybe as stickies so people can see, and then we can discuss the points. Maybe she would then come in and at least look at those discussions?
I need to stress: there are people here obviously who look at her wiki. News from it sometimes comes here in some fashion. Its quite obvious from the silence lately that not much of consequence is being posted in the wiki anyway. Bottom line is more news needs to be coming from Anet. Tell us the issues being batted around in developer discussion, tell us where we are at in development, tell us some detail of how one or another of the features we know may turn out, show us a little concept art. After a year there HAS to be some things to talk about, even though I realize its likely we're a year yet away from beta.
Finally, if she cant talk about GW2, she should be able to talk about GW. She should be able to talk about something. There are outstanding issues unresolved in GW. Will they remain that way and GW will simply stay in a static state? Any ideas on how the community will or wont be involved when GW2 comes out? Different than now I hope. So much to talk about. So much silence.
pumpkin pie
don't speculate about someone over the internet. :P~ it will create problems
Aera Lure
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Originally Posted by pumpkin pie
don't speculate, go read her blog, thats part of why the problem surface :P
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I mean seriously, I've never seen a post by Regina. An occasional quote. Used to see Gaile all over the forums and it was appreciated. Made me feel like Anet was at least aware of community concerns. They didnt have to act on them in a way that I preferred. The simple fact that I felt like Anet was aware of community concerns made me feel at least that they were making informed decisions over the course of game development even if I didnt agree with them personally. It doesnt feel that way now.
Anyway, please post the link. It will be the first thing I read from her and she has been CR how long?
zwei2stein
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Originally Posted by Aera Lure
If she was insulted here on these forums, as someone else said, than I am truly sorry for the immaturity of those involved, but at the same time have to say its the internet. Get over it. It happens to all of us, anywhere, on any forum we go, and would be magnified x10 for a representative of a company, since those disgruntled with some aspect of the product may cross the line, on purpose or by accident. It comes with the territory of being CR.
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However, threads like this kinda make her eventual posting here highly flammable and ultimately unproductive. It kinda wont really have any result other than her post being dissected. Would you participate in something that is guaranteed to end up in flames? (oh, DOH)
Scorpion Boy
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Originally Posted by zwei2stein
Yes, sticks and stones and all those things. She should have thick skin for this business or quit.
However, threads like this kinda make her eventual posting here highly flammable and ultimately unproductive. It kinda wont really have any result other than her post being dissected. Would you participate in something that is guaranteed to end up in flames? (oh, DOH) |
Aera Lure
Quote:
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Originally Posted by zwei2stein
Yes, sticks and stones and all those things. She should have thick skin for this business or quit.
However, threads like this kinda make her eventual posting here highly flammable and ultimately unproductive. It kinda wont really have any result other than her post being dissected. Would you participate in something that is guaranteed to end up in flames? (oh, DOH) |
I've never heard a word from her. Some people have said she's posted a few things on a blog somewhere, but if it was her intent to become CR and then sort of vanish from community discussion, she should have posted a sticky saying that here, with a link to where she would post these updates. I dont know where they are. Maybe then we wouldnt have these threads.
Important for me to add, I pass no judgment on her at all. I've just never seen a single thing from her.
Kattar
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Originally Posted by zwei2stein
However, threads like this kinda make her eventual posting here highly flammable and ultimately unproductive. It kinda wont really have any result other than her post being dissected. Would you participate in something that is guaranteed to end up in flames? (oh, DOH)
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With that said, I don't expect she should post here. Only thing that can accomplish is more flaming, whether it's flamebait or not.
pumpkin pie
Quote:
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Originally Posted by Aera Lure
Tell me where it is and I'll look. You make it sound like she put a statement out there as to why the silence and, if that's the case, I can disagree with that before even reading it. She's a CR.
I mean seriously, I've never seen a post by Regina. An occasional quote. Used to see Gaile all over the forums and it was appreciated. Made me feel like Anet was at least aware of community concerns. They didnt have to act on them in a way that I preferred. The simple fact that I felt like Anet was aware of community concerns made me feel at least that they were making informed decisions over the course of game development even if I didnt agree with them personally. It doesnt feel that way now. Anyway, please post the link. It will be the first thing I read from her and she has been CR how long? |
Calista Blackblood
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It made me angry that people, who know nothing about be apart from what they found through Google, targeted me with sexist, misogynistic, anti-feminist, racist, and homophobic comments. It made me angry that people made sexist and objectifying comments about my appearance. Apparently I am supposed to welcome comments from people (I assume they are males) saying that they’d “hit it” or “tap that” because they found me attractive. Comments that reduce me to an object without agency or will are compliments, right? |
would you want to "manage" a selfish,moronic,one track minded minded community that throws this kind of garbage at you?
dont think so
pamelf
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Originally Posted by Katsumi
One of the most intelligent posts I've seen so far.
With that said, I don't expect she should post here. Only thing that can accomplish is more flaming, whether it's flamebait or not. |
another call for the mods to close.
Aera Lure
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Originally Posted by pumpkin pie
sorry i should go edit the post.
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Quote:
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Originally Posted by Calista BlackBlood
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Can someone now also post the link to the wiki/journal, just so I can have a glance at that?
To comment on what she wrote in her blog: she took whatever comments that were made about her way too personally. She sounds a little too bitter to even be a CR. How can we have a CR that packs up and leaves once that happens? Crap like that happens all the time on internet forums, much as I am sorry again to hear that it happened.
Abedeus
Quote:
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Originally Posted by Calista BlackBlood
http://acidforblood.net/2008/06/18/vexation/
would you want to "manage" a selfish,moronic,one track minded minded community that throws this kind of garbage at you? dont think so |
It's like I got hired as a janitor and complained about having to mop the floor in rest room. I KNEW what I was signing up for, ffs. Unless someone forced her.
I know America's way is ,,if you don't like, don't complain - do a half ass job and go home earlier'', but that's not a mature way to solve problems.
EPO Bot
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Originally Posted by pamelf
Yes indeed, and I have seen the error of my ways. Like i said earlier, i overestimated the intelligence and maturity of the community.
another call for the mods to close. |
DutchSmurf
Quote:
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Originally Posted by Aera Lure
Can someone now also post the link to the wiki/journal, just so I can have a glance at that?
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For the rest, the letter is pointless. A CM is only as good as the information they get to work with. As everyone knows, there is no news about GW2. And as everyone also knows, there is nothing to discuss about GW1 that hasn't already been discussed to death. The GW2 part isn't Regina's fault, she works with the info she is allowed to share. The GW1 part isn't her fault either, there just isn't anything left to say.
Now we do have people demanding her to respond on all kinds of things. No idea what those people are thinking, but in 90% of the times you can find Anet's opinion on it by using the search button. Some will probably even be addressed by Gaile months ago. The few times something new comes up, people are demanding a reaction at times that don't make sense. Even CM people have weekends, even CM people sleep. Just because Gaile didn't, doesn't mean all CMs are like that.
I think the main problem is that the community is desperately looking for something to talk about. Since GW is discussed to death, they are looking for other things related to it. Which explains the doom threads and also explains the CM threads. If you ignore those 2 kinds of threads, there is almost nothing left to react on for anyone. Gives Regina 2 options.
1) act like the community is all 12 years old who need to hear the same over and over until they finally, after saying it for over a month, get it wrong and start more doom threads.
2) act like the community is actually intelligent enough to understand that no posts means no news. And only post when there is something to say.
And really, can someone write an open letter to Guru asking to don't write open letters if you have nothing to say?
GourangaPizza
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Originally Posted by Abedeus
If you took a job of being a community manager in a community YOU KNEW BEFORE (she said that she has been playing GW for about 3 years) and you can't communicate with it or don't like... Why are you still doing that?
It's like I got hired as a janitor and complained about having to mop the floor and having cans and dung flung at me while doing so in rest room. I KNEW what I was signing up for, ffs. Unless someone forced her. I know America's way is ,,if you don't like, don't complain - do a half ass job and go home earlier'', but that's not a mature way to solve problems. |
Playing it for 3 years != being exposed to majority of the GW's community. She can quit if she wants to but let's not lie to ourselves; we need her more than she need us.
RitGal
I'm not sure why so many people still think Anet, Regina or anyone else connected with GW needs to even comment on, let's face it, a dead game.
Continue playing GW if that is your chosing, but, Those In Charge have made it very clear --- nothing is being done for GW as it now stands. Since GW2 isn't out yet, there doesn't need to be any communitcation from their side.
Personally, I've moved on. I feel I got my monies worth from GW and the 'expantions' and I've moved on. Will I buy into GW2? Probably not.
My feelings are that the folks creating GW have tried to make an on-line game with the thoughts of it being akin to an Xbox-type game -- buy it, play it, toss it, buy a new one. Thing is, with an on-line game a 'community' springs up. With that community comes a sense 'belonging'.
Those of you that still want to 'belong' to GW really need to face facts. All the 'Open Letters' in the world aren't going to make any difference. You've been told. Play GW - as it is - for 2 -3 more years and just wait for GW2. Period.
Me me.. I say - no thank you Anet.
And to Regina I say.. grow a tougher skin. On-line gamers are a different breed of people. Most get very attached to the community they belong to. If you didn't expect to get some nasty comments from folks that have invested a few years in this community, only to be told, 'we're closing the doors', then you haven't been around on-line gamers very long. Get a new position within the company coz CM ain't for you.
There.. I've added my one and only comment to Anet.
So, to the GW community.. stop whinning and demanding a 'service' that you aren't going to get. Buy it, play it, toss it, move on. Enjoy GW. Wait for GW2, if that's your wish.
Continue playing GW if that is your chosing, but, Those In Charge have made it very clear --- nothing is being done for GW as it now stands. Since GW2 isn't out yet, there doesn't need to be any communitcation from their side.
Personally, I've moved on. I feel I got my monies worth from GW and the 'expantions' and I've moved on. Will I buy into GW2? Probably not.
My feelings are that the folks creating GW have tried to make an on-line game with the thoughts of it being akin to an Xbox-type game -- buy it, play it, toss it, buy a new one. Thing is, with an on-line game a 'community' springs up. With that community comes a sense 'belonging'.
Those of you that still want to 'belong' to GW really need to face facts. All the 'Open Letters' in the world aren't going to make any difference. You've been told. Play GW - as it is - for 2 -3 more years and just wait for GW2. Period.
Me me.. I say - no thank you Anet.
And to Regina I say.. grow a tougher skin. On-line gamers are a different breed of people. Most get very attached to the community they belong to. If you didn't expect to get some nasty comments from folks that have invested a few years in this community, only to be told, 'we're closing the doors', then you haven't been around on-line gamers very long. Get a new position within the company coz CM ain't for you.
There.. I've added my one and only comment to Anet.
So, to the GW community.. stop whinning and demanding a 'service' that you aren't going to get. Buy it, play it, toss it, move on. Enjoy GW. Wait for GW2, if that's your wish.
Aera Lure
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Originally Posted by DutchSmurf
This is part of the problem actually you know. You are perfectly capable of finding the wiki on your own. You can even find links to it ingame. And from there it is only a small step to the Anet people on wiki link, find Regina's name and start reading.
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Looking at the official wiki, there are Game Updates, which we see quoted all the time here. There are Developer Updates. Same. To find the Journal you mention, you need to click on ArenaNet Interaction, Regina, and then we find, well, nothing newsworthy. Planning for this or the other conference etc.
The reason I asked for a link, is that I thought there was actually something else. I agree this was obvious and easy to find (although I think it is a little hidden beneath what some may assume to simply be a bio page, since you have to click on her name to get there).
Avarre
I think this has the potential to go not much further, considering the community is just turning on itself now.