Hey, i downloaded a windows vista update last night. called a service pack,
im not that great with computers, but now guild wars is telling me its unable to initialize the 3D output. and i've to download a new directX and an up to date Video card. im playing Gw 3 years and ive never had this problem.
ive followed the link the Gw start up gave me. got a new directX but it hasnt led me anywhere.
if anyone could help, id like that very much.
Update, Now Gw Wont Run.
Dawn Angelheart
Brianna
Honestly just sounds like the drivers.. I know for a fact that some people had to re-install drivers after getting service pack 1 for Vista.
You said you've updated your graphics card drivers, right? Did you uninstall the old ones before putting in the new ones? Make sure you uninstall all old video card drivers before updating the new ones.
If you got the drivers from the Windows Update Center then maybe try uninstalling those and just install the ones from your video card manufacturer's site (ATI or Nvidia).
I'll try to think of anything else if I can, pretty much 4:00 AM here so I'm kind of dead.
You said you've updated your graphics card drivers, right? Did you uninstall the old ones before putting in the new ones? Make sure you uninstall all old video card drivers before updating the new ones.
If you got the drivers from the Windows Update Center then maybe try uninstalling those and just install the ones from your video card manufacturer's site (ATI or Nvidia).
I'll try to think of anything else if I can, pretty much 4:00 AM here so I'm kind of dead.
Dawn Angelheart
im using a computer bought less than a month ago.
i just installed the update. and now it wont work.
i got the new directX. but as for drivers.. i dont know much.
drivers for my graphics card do you mean?
im not even sure what card i have. Buh
i just installed the update. and now it wont work.
i got the new directX. but as for drivers.. i dont know much.
drivers for my graphics card do you mean?
im not even sure what card i have. Buh
Brianna
Ok I'll help you out don't worry.
Go to your start menu, and search for ''Run'' since it seems on Vista they didn't include the run shortcut in the start menu.
Once you are in the run command box, type in "DxDiag" without quotes. It will ask you to check for certificates.. blah blah, just say yes or no, either one.
Now you will see tabs in this screen such as ''System, DirectX Files, Display'' Etc, go to the Display tab and you should find the video card information.
It will say something like:
Device:
*Name: Nvidia GeForce 8800GTS, ATI Radeon HD4850 or something along the lines of Intel. (Examples)
*Manufacturer: ATI / Nvidia / Intel (It will only mention one of the three).
*Chip Type: 8800GTS - or ATI Radeon HD4850 or something along the lines of an Intel GMA chip.
Just tell us what it says there, then we will know what video card you have and what drivers to get for it.
EDIT: Forgot to mention Intel chips, I keep forgetting about those.
Go to your start menu, and search for ''Run'' since it seems on Vista they didn't include the run shortcut in the start menu.
Once you are in the run command box, type in "DxDiag" without quotes. It will ask you to check for certificates.. blah blah, just say yes or no, either one.
Now you will see tabs in this screen such as ''System, DirectX Files, Display'' Etc, go to the Display tab and you should find the video card information.
It will say something like:
Device:
*Name: Nvidia GeForce 8800GTS, ATI Radeon HD4850 or something along the lines of Intel. (Examples)
*Manufacturer: ATI / Nvidia / Intel (It will only mention one of the three).
*Chip Type: 8800GTS - or ATI Radeon HD4850 or something along the lines of an Intel GMA chip.
Just tell us what it says there, then we will know what video card you have and what drivers to get for it.
EDIT: Forgot to mention Intel chips, I keep forgetting about those.
jiggles
what graphics card?
Beaten by a minute!
Beaten by a minute!
Elder III
Go to My Computer - Control Panel - System - Hardware - Device Manager - Display Adaptors
That will tell you what kind of graphics you have.
Uninstall your current driver then go to the manufacturer's site and install whatever the manufacturer has as the latest driver on their site.
It would be a good idea to do a system save/restore point before uninstalling any drivers.... just in case . Good luck.
***lol Brianna, you must type faster than I do
***
That will tell you what kind of graphics you have.
Uninstall your current driver then go to the manufacturer's site and install whatever the manufacturer has as the latest driver on their site.
It would be a good idea to do a system save/restore point before uninstalling any drivers.... just in case . Good luck.
***lol Brianna, you must type faster than I do
***
Dawn Angelheart
Yeah it just Says N/A all over the display bit... i have a feeling this is a problem.. :S
Brianna
Well this is what mine looks like:
Are you sure everything is N/A? Might have to resort to other means of finding out then.
And sorry Elder.
Are you sure everything is N/A? Might have to resort to other means of finding out then.
And sorry Elder.
Dawn Angelheart
http://i188.photobucket.com/albums/z...ro/asasdas.jpg
theres a link i think to the screenie of what it says
theres a link i think to the screenie of what it says
Brianna
Wow.. ok, post a picture of the ''System'' tab as well just in case.
I can tell by your window outlines that you don't have graphics drivers installed because your Aero is disabled (It doesn't work without graphics drivers / display drivers).
Unless you turned it off, but I'm assuming that's not the case.
EDIT: BTW Follow the advise Elder III gave and see if you can pull any graphics card information up via that.
And to add, if you can provide us with the company that made your computer, and the model version that would be great too.
I can tell by your window outlines that you don't have graphics drivers installed because your Aero is disabled (It doesn't work without graphics drivers / display drivers).
Unless you turned it off, but I'm assuming that's not the case.
EDIT: BTW Follow the advise Elder III gave and see if you can pull any graphics card information up via that.
And to add, if you can provide us with the company that made your computer, and the model version that would be great too.
Dawn Angelheart
http://i188.photobucket.com/albums/z.../SYSTEMPIC.jpg
A Guildie over MSN suggested Elder III's way of doing things but i could not find the Display adpaters thing. so sorry if it seemed i was ignoring that. i wasnt.
A Guildie over MSN suggested Elder III's way of doing things but i could not find the Display adpaters thing. so sorry if it seemed i was ignoring that. i wasnt.
Evil Genius
Try downloading, then running + screenshotting, GPUZ. It is only 400kb. http://www.techpowerup.com/downloads/SysInfo/GPU-Z/
Brianna
Ahh alright.. hmm.. well this is very interesting O.o I'm running out of ideas here.
Next best thing for me to do is look up your computer model, I think the information supplied in the last pic will be enough.
Next best thing for me to do is look up your computer model, I think the information supplied in the last pic will be enough.
Dawn Angelheart
if its not.. just let me know.
Brianna
Well I'll have to go to bed now, need sleep badly.
I'll see what I can pull up tomorrow, if you have any more information about your system that you may think is useful just post it and stuff.
Try Evil's method in the mean time, I don't know if it will find anything since your computer doesn't, but hey it's worth a shot at the very least.
I'll see what I can pull up tomorrow, if you have any more information about your system that you may think is useful just post it and stuff.
Try Evil's method in the mean time, I don't know if it will find anything since your computer doesn't, but hey it's worth a shot at the very least.
Dawn Angelheart
I tried uninstalling the update.. at a friends suggestion. and its messed my computer totally. im not about to get my internet drivers downloaded onto a portable hard disk. and reboot my entire computer. its my lost option giving how slow my computer is.
Flightmare
Yeah, just uninstalling the service pack wouldn't give your old drivers back. System recovery however, sometimes does.
I don't know if it's the same in Vista as it is in XP, but can you check your device manager (right click my computer, properties, hardware, device manager) (or try devmgmt.msc in "run").
Then go to display drivers, and try to roll back the driver.
I don't know if it's the same in Vista as it is in XP, but can you check your device manager (right click my computer, properties, hardware, device manager) (or try devmgmt.msc in "run").
Then go to display drivers, and try to roll back the driver.
moriz
i searched your computer's model, and found that it uses a geforce 8400GS. in that case, download and install this driver:
http://www.nvidia.com/object/winvist...5.19_whql.html
that should fix your problem. that is, assuming you haven't completely broken your operating system
http://www.nvidia.com/object/winvist...5.19_whql.html
that should fix your problem. that is, assuming you haven't completely broken your operating system
Brianna
Ahh ty moriz, that saves me a lot of trouble.
Never roll back a service pack in my opinion, I did that once on XP and the results were not favorable, I would recommend that route less for Vista.
Once you get everything situated again, try to install that driver provided above.. hopefully something will come out of that.
Never roll back a service pack in my opinion, I did that once on XP and the results were not favorable, I would recommend that route less for Vista.
Once you get everything situated again, try to install that driver provided above.. hopefully something will come out of that.
Dawn Angelheart
i done that already a guildie helped.
downloaded and tried to install that/
said it wasnt a 32bit. also done the 64bit. didnt work.
now i have a problem with my RunDll32 file. which i know is bad.
so im thinking..wipe my computer and start again?
i dont lose that much stuff really. everythings backed up.
downloaded and tried to install that/
said it wasnt a 32bit. also done the 64bit. didnt work.
now i have a problem with my RunDll32 file. which i know is bad.
so im thinking..wipe my computer and start again?
i dont lose that much stuff really. everythings backed up.
moriz
well, HP computers do not come with actual installation disks. what they'll do is partition off a section of your harddrive and use that as a "recovery" partition, which merely restores the computer to its initial settings. this can cause some serious problems, since it is not a true reinstallation.
fortunately, HP does supply you with the vista CD key. it's located on a sticker on the side of your computer. if you want to have a true reformat, get a vista home premium installation disk (either from the internet or borrow from a friend), reformat the computer, and install using your own CD key.
fortunately, HP does supply you with the vista CD key. it's located on a sticker on the side of your computer. if you want to have a true reformat, get a vista home premium installation disk (either from the internet or borrow from a friend), reformat the computer, and install using your own CD key.
Dawn Angelheart
Hmmm yeah i dont know anyone else with a vista disk, and i doubt id be able to procure one from the internet...
im about to uninstall gw and re-install and see what happens.
if that doesnt work.. i have no idea what to do.
me not knowing what i was going on.. i thought just restoring the computer
to factory settings would work. and if not. its only a month old.
ill just use the warrenty to replace the computer.
im about to uninstall gw and re-install and see what happens.
if that doesnt work.. i have no idea what to do.
me not knowing what i was going on.. i thought just restoring the computer
to factory settings would work. and if not. its only a month old.
ill just use the warrenty to replace the computer.
Dawn Angelheart
i didnt get a vista cd with my computer..
will re-formatting help tho?
will re-formatting help tho?
moriz
reformatting without a real installation disk will just mean you'll have an unusable computer. i'd let you use my MSDN vista downloader... however, it's vista business, which won't work for you.
you might be able to pick up a vista installation disk from a small computer store for $10, since it's only the CD key that's valuable.
you might be able to pick up a vista installation disk from a small computer store for $10, since it's only the CD key that's valuable.
Dawn Angelheart
okay say im to reformatt. i have 2 code on my PC.
one says PROD: ------
and the other SN: -------
which is the vista key?
one says PROD: ------
and the other SN: -------
which is the vista key?
moriz
whichever one is divided into 5 character chunks.
or, the one that fits.
or, the one that fits.
Dawn Angelheart
Well.. i formatted everything. started from scratch now. just doing -image atm will be at it a few hours i expect. thanks for all the help guys.
Ever need anything in game.. Just Pm my IGN.
simple as that ill be happy to repay the time spent trying to help me.
Ever need anything in game.. Just Pm my IGN.
simple as that ill be happy to repay the time spent trying to help me.
Brianna
No need to repay, we're here to help - it's what we do.
Hopefully the reformat will work, glad you got it going.
Hopefully the reformat will work, glad you got it going.