As many are aware, there were some technical problems that affected some players who made Xunlai Tournament House predictions. As a result of these issues, these players did not receive their points for making August predictions. We do have a list of those who were not properly credited for their August points, and we have the exact number of points these players are due.
If you opened a support ticket about this issue, you were informed that we would be distributing your August points with an upcoming build. You may have also read about this in another thread on the forums.
As an update to this situation, I've been notified by the team that we will be able to replace these points in the next month's build (October), when we distribute points for the September predictions.
We apologize for the delay in crediting your points and the inconvenience to you.
Xunlai Tournament House Points for 10th September
Regina Buenaobra
Sora267
Thanks for the post! It sucks that those who didn't get points need to wait that long, but at least they're getting em.
Gift3d
What i want to know is what kind of problem that's being addressed for people who did not receive their points?
I didn't register my account in-game at Tolkano [Tournament] and that prevented me from getting my points. Will people who didn't receive their points because of this get them in October's update also?
I didn't register my account in-game at Tolkano [Tournament] and that prevented me from getting my points. Will people who didn't receive their points because of this get them in October's update also?
![[Morkai]](/static/static/../Img/avatar144860_1.gif){kind=avatar}
[Morkai]
Ok thanks for clearing this up.
Guess i can stop constantly checking my alts for points now.
Guess i can stop constantly checking my alts for points now.
Xunlai Guru Agent
Thanks for clearing this up.
joshuarodger
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Originally Posted by Gift3d
What i want to know is what kind of problem that's being addressed for people who did not receive their points?
I didn't register my account in-game at Tolkano [Tournament] and that prevented me from getting my points. Will people who didn't receive their points because of this get them in October's update also? |
PlasticBlue
I believe you have to have a registered account (ingame) to be able to join into the predictions. One ingame and one on the xunlai page. If you miss one of those, your predictions aren't valid. Could be wrong though...
Thanks for clearing that up. Support was very friendly and responded fast as well. Glad we have a date for the arrival of the missing reward points now too ^^
Thanks for clearing that up. Support was very friendly and responded fast as well. Glad we have a date for the arrival of the missing reward points now too ^^
Neo Nugget
Better late then never 
Thanks Regina.
Thanks Regina.
Lyynyyrd
Lazy and sluggish as usual.
I pwnd U
Glad they are getting their points. Though I wouldn't say it is that late of a response. Only a few days later.
Lyynyyrd
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Originally Posted by I pwnd U
Glad they are getting their points. Though I wouldn't say it is that late of a response. Only a few days later.
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AKB48
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Originally Posted by Lyynyyrd
Almost a week is a very late response for a business to handle matters of public relations.
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Lyynyyrd
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Originally Posted by AKB48
But you can't expect them to work 24/7, and so you can't expect they fix every major(can I call this major?) issue in seconds flat. Be happy that at least they fixed the problem in the right fashion this time.(rememeber the skill changes......?boy oh boy were some of they b-a-d)
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esthetic
Thank you for the update! Im glad that Anet is addressing the problem. How Anet handled this i dont mind in fact I applaud. They really dont owe us anything and they are making an effort to please you.
How some guru ppl and moderators handled posts from ppl who did not get their reward points ... I do find fault. Some posts from the more experienced Guild Wars veterans were dismissive, insensitve, condescending, and inappropriate. What is Guru for but for questioning what is going on in the game and giving advice. Guru is for everyone, new and old, wise and naive. If some of the new ppl make mistakes, be patient and either ignore or share your wisdom not your scorn. My two cents.
How some guru ppl and moderators handled posts from ppl who did not get their reward points ... I do find fault. Some posts from the more experienced Guild Wars veterans were dismissive, insensitve, condescending, and inappropriate. What is Guru for but for questioning what is going on in the game and giving advice. Guru is for everyone, new and old, wise and naive. If some of the new ppl make mistakes, be patient and either ignore or share your wisdom not your scorn. My two cents.
Velvet Wing
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Originally Posted by esthetic
How some guru ppl and moderators handled posts from ppl who did not get their reward points ... I do find fault. Some posts from the more experienced Guild Wars veterans were dismissive, insensitve, condescending, and inappropriate. What is Guru for but for questioning what is going on in the game and giving advice. Guru is for everyone, new and old, wise and naive. If some of the new ppl make mistakes, be patient and either ignore or share your wisdom not your scorn. My two cents.
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Could not agree more...
I do however feel that if Anet at least made a post (stickied by mods) that they are aware of the issue and sorting it out as soon as possible (don't even need a date), a lot of whining by both members and mods could have been averted
but then again, that's just my 2 cents ^_^
RazmO-
Thanks for clearing this up.
I assume it wont cause any problems if we didnt get our points yet and we will do Septh's bets as well ?
I assume it wont cause any problems if we didnt get our points yet and we will do Septh's bets as well ?
Taixen
Better late than never, 2-4 months worth of points on one day should be nice.
kratimas
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Originally Posted by Lyynyyrd
Lazy and sluggish as usual.
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Originally Posted by Lyynyyrd
Almost a week is a very late response for a business to handle matters of public relations.
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Originally Posted by Lyynyyrd
I don't expect them to work 24/7, I don't expect them to fix issues quickly, but I do expect them to report the issues to the effected public quickly. Considering it took them 6 days to simply make a note about it, that's bad.
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Day 1 "Well we are not sure what the problem is yet but, we will let you know as soon as we find something out."
Day 2 "Well we are not sure what the problem is yet but, we will let you know as soon as we find something out."
Day 3 "Well we are not sure what the problem is yet but, we will let you know as soon as we find something out."
Day 4 "Well we are not sure what the problem is yet but, we will let you know as soon as we find something out."
Day 5 "Well we are not sure what the problem is yet but, we will let you know as soon as we find something out."
Day 6 "Well we are not sure what the problem is yet but, we will let you know as soon as we find something out."
Day 7 "OK we figured it out, everyone who didn't get there points will get them next month."
Dude you really need to get a clue on how business operates.
ps
Thanks for the update, I will let others know that don't read these boards anymore.
Lycan Nibbler
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Originally Posted by Taixen
Better late than never, 2 months worth of points on one day will be nice.
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.Thank you for the update Regina, it would be appreciated if you could comment exactly either what the glitches were or what the fixes are as I had two new accounts that although were registered at the website, werent with tolkano.
I would prefer this was made clear here than having several more people sending tickets into support to confirm the same thing.
Lycan Nibbler
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Originally Posted by kratimas
Day 1 "Well we are not sure what the problem is yet but, we will let you know as soon as we find something out." etcccc |
We have been made aware of a problem with the Xunlai Agent Points. we are currently looking into it and will make a general update post when we have further information.
This a) makes the customers aware that anet knows of the issue and are looking into it and b) others that havent checked to be aware of a possible issue instead of shouting from the rooftops.
Just my opinion
Daenara
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Originally Posted by Velvet Wing
/
I do however feel that if Anet at least made a post (stickied by mods) that they are aware of the issue and sorting it out as soon as possible (don't even need a date), a lot of whining by both members and mods could have been averted but then again, that's just my 2 cents ^_^ |
And thanks for the info, I will look forward to next month I guess.
PlasticBlue
A-Net acted like they should have.
Don't forget that there is something as "weekend" and there are often other problems that are more important (I remember something about lag on one of the European servers?)
They don't HAVE to help you out and they don't HAVE to fix everything, they could have just said: bad luck guys, you're not getting any points this month, no screen = it never happened, ...
Come on Guru, where is the love?!?!?1
Don't forget that there is something as "weekend" and there are often other problems that are more important (I remember something about lag on one of the European servers?)
They don't HAVE to help you out and they don't HAVE to fix everything, they could have just said: bad luck guys, you're not getting any points this month, no screen = it never happened, ...
Come on Guru, where is the love?!?!?1
rexalex
i got my 21 keys without trouble... nothing serious rewards from chest btw
kratimas
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Originally Posted by Miss Drops Az
I would suggest that maybe on day 1 or 2 when it became apparent, that a post was made along the following lines:
We have been made aware of a problem with the Xunlai Agent Points. we are currently looking into it and will make a general update post when we have further information. This a) makes the customers aware that anet knows of the issue and are looking into it and b) others that havent checked to be aware of a possible issue instead of shouting from the rooftops. Just my opinion |
If you had no problem then you don't really care either way.
If you had a problem then you should have contacted support about the issue you were having.
And then Oh my goodness, guess what, they now know about the problem.
The real problem is that all these whiney kids these days need everything right now! They think that everything is "owed" to them and they should never have to wait for anything no matter what.
It is truly sad what this world and society is turning into.
tre_peter
It's seems a lot of people (me included) are wondering if their account needs to be registered in-game with Tolkano in order to receive points (before the update that distributes them).
Is there any official info on this?
EDIT: Oh, and thanks Regina for the update!
Is there any official info on this?
EDIT: Oh, and thanks Regina for the update!
The First Silvari
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Originally Posted by kratimas
/Disagree
If you had no problem then you don't really care either way. If you had a problem then you should have contacted support about the issue you were having. And then Oh my goodness, guess what, they now know about the problem. The real problem is that all these whiney kids these days need everything right now! They think that everything is "owed" to them and they should never have to wait for anything no matter what. It is truly sad what this world and society is turning into. |
People read the posts and the in game instructions but still had problems. They wanted to know why they did not get what they were told they should get. The problem was never about people waiting or having patience. There is a game bug and no amount of waiting would have solved the problem without Anet correcting the problem. If the problem was identified and addressed by Anet right away you would not have 75% of the people posting here on guru about this topic.
And by the way, we all did pay money to play this game some more than others and Anet wants to keep us happy as we are an asset to them.
Vilaptca
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Originally Posted by The First Silvari
I dont think you understand the problem here.
People read the posts and the in game instructions but still had problems. They wanted to know why they did not get what they were told they should get. The problem was never about people waiting or having patience. There is a game bug and no amount of waiting would have solved the problem without Anet correcting the problem. If the problem was identified and addressed by Anet right away you would not have 75% of the people posting here on guru about this topic. And by the way, we all did pay money to play this game some more than others and Anet wants to keep us happy as we are an asset to them. |
These posts pop-up EVERY month. Every single month, without fail. Impatient people who can't wait even 10 minutes for their reward points.
The problem is that nobody contacts support. They immediately come here and whine and moan about how they don't have their points yet, but Bobby does. Do you really think ANet knew there was a bug with the points if within the first hour of the update every whiney baby came out to complain about not having their points? Its not really the kind of bug that someone can immediately point out, because every update that adds tournament reward points this kind of thing happens, but with most updates people get their points.
Ever heard that story of the boy who cried wolf? The community has shouted "i haz no points!!1!" too many times. Now this time they really didn't have points and look what happened.
Taurucis
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Originally Posted by Vilaptca
Snippety
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However, there are some people with legit problems (such as myself, and the others hit by this glitch) when it comes to the Xunlai House. Since everyone assumes that we're all "WHERES MY POINTZZZZZZZZZZ" our questions usually don't get answered...
But thanks for clearing this up Regina. A few nights ago I dreamed that I had 105 Reward Points (My dreams are always this crazy, don't worry) so now all I can do is hope that it comes true...
Regina Buenaobra
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Originally Posted by Gift3d
What i want to know is what kind of problem that's being addressed for people who did not receive their points?
I didn't register my account in-game at Tolkano [Tournament] and that prevented me from getting my points. Will people who didn't receive their points because of this get them in October's update also? |
BBBD
2 of my accounts. have not recived any :\ do i need to send the account info to you guys or???
tyrant rex
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Originally Posted by BBBD
2 of my accounts. have not recived any :\ do i need to send the account info to you guys or???
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BBBD
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Originally Posted by tyrant rex
no please forward your account info to me along with credit card info too...................
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AKB48
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Originally Posted by Lyynyyrd
I don't expect them to work 24/7, I don't expect them to fix issues quickly, but I do expect them to report the issues to the effected public quickly. Considering it took them 6 days to simply make a note about it, that's bad.
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| Sinister |
Sweet, finally their coming :P
Apollo Smile
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Originally Posted by Lyynyyrd
Almost a week is a very late response for a business to handle matters of public relations.
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tre_peter
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Originally Posted by Regina Buenaobra
It sounds like you're experiencing the same issue that affected the other players. If this is the case, then yes you should be getting your August prediction points in October.
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Syrax
I see the Xunlai Tournament House hasn't been updated to the September predictions yet. When will it be? When I log on now, I still see the August Predictions there.
bebe
^ Wondering the same thing. 
I wanna predict!
I wanna predict!
Lycan Nibbler
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Originally Posted by Vilaptca
The problem is that nobody contacts support.
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as an example, I had an issue with April points on two accounts. I sent in support tickets on both accounts. I had to chase them up to get a reply after two weeks (having teh standard "we have passed it on to xxxx" reply) and then it not being dealt with until a week after the deadline to claim the points.
So don't ever come out with such statements as "nobody contacts support"
nidy
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Originally Posted by Miss Temptress
^ Wondering the same thing.
I wanna predict! |