Requesting tech assistance for new issue

cebalrai

Jungle Guide

Join Date: Mar 2007

Mature Gaming Association

Me/E

So after a long time of suffering through a slow (but stable) ISP, I upgraded to Verizon where I'm getting about 6 Mbps donload speed. My ping is about 125-225 which is good enough.

Since switching though, I've been getting lag spikes about every 5-10 minutes that last at least 15 seconds. Sometimes they lead to Code=007s, sometimes it recovers. During these times I quickly switch to my browser or whatever to see if the connection works, and I can load web pages during the lag spikes. But I think the pages load a bit slowly during those times... Basically, it's difficult to tell if the spikes are just with GW or with the internet connection as a whole, but I'm leaning towards whole.

Does anyone have any experience with this sort of thing? Is it something to call Verizon about or something I can address on my computer?

Thanks in advance! I really need help!

Kitor

Academy Page

Join Date: Mar 2009

Dominion Of The Shattered Sun [Sun]

Rt/

I had something roughly like that. I have Verizon too, and I would get pretty bad lag spikes, at least once a day, typically. Also, I was basically incapable of running GW and internet (ie for GWW or Guru) at the same time without something like a 50K ping.
However, about a month or two ago, I think, I got another gig of RAM. This helped ALOT. I now don't even lag at all with both the internet and GW on at the same time. Can even throw iTunes into the mix, along with em. And, I haven't had a ping above 600 since the RAM was installed. This might not work on your computer, it could depend on your processor. How much processing power do you have? I have 2.8 GHz, and upgraded from 512 mb RAM to 1.5 gig RAM

Elder III

Elder III

Furnace Stoker

Join Date: Jan 2007

Ohio

I Will Never Join Your Guild (NTY)

R/

We need to know full system specs (the more detail the better) to be able to diagnose anything like this for you..............

cebalrai

Jungle Guide

Join Date: Mar 2007

Mature Gaming Association

Me/E

Thanks! Here goes:

Dell XPS 1730 Laptop
Core 2 Extreme Processor @ 3Ghz
4 GB RAM
GeForce 8800 GTX w/SLI (with SLI turned off for GW)
Vista 32-bit Home Premium

Thanks in advance again!

moriz

moriz

??ber t??k-n??sh'??n

Join Date: Jan 2006

Canada

R/

RAM and hardware specs are definitely nonissues for you. what you are experiencing is simply bad routing on verizon's part. unfortunately, this is also a problem none of us can help you with. you'll have to take it up with verizon yourself.

cebalrai

Jungle Guide

Join Date: Mar 2007

Mature Gaming Association

Me/E

Quote:
Originally Posted by moriz View Post
RAM and hardware specs are definitely nonissues for you. what you are experiencing is simply bad routing on verizon's part. unfortunately, this is also a problem none of us can help you with. you'll have to take it up with verizon yourself.
That's what I was thinking. I'm just hoping it's not a router issue... I loathe router issues. Thanks.

Snograt

Snograt

rattus rattus

Join Date: Jan 2006

London, UK GMT??0 ??1hr DST

[GURU]GW [wiki]GW2

R/

That's a coincidence - we hate router issues too!