Policy Updates

Regina Buenaobra

Regina Buenaobra

ArenaNet

Join Date: Apr 2008

Me/

We just published updates to three policy documents on our website.

The first one is the Naming Policy. We currently have rules in our User Agreement that give you brief guidelines on what types of names are allowed, however, many felt that these guidelines were not clear enough. We have published a Naming Policy that expands on the guidelines in the User Agreement with a bit more detail and clarification on what is expected when players name their characters or guilds.

There is one change in the Naming Policy enforcement that is new. We are handling first-time offenses as per our standard practice: a mark is placed on a player’s account and the character is blocked (inaccessible) until they rename it, and the account mark also involves a “time out” period during which they’re unable to play. The change to enforcement comes with the second offense on an account. On a second offense, we will assign the offending player a new, randomly-generated name, their account will be marked, and it will be unusable for a period of time, as called for within the escalating suspension system. This new enforcement policy for a second offense was created to discourage repeat offenders from creating offensive names.

The Rules of Conduct and Conduct Breaches and Outcomes pages have been updated to reflect the information in the Naming Policy.

Secondly, the Rules of Conduct and Conduct Breaches and Outcomes have been updated to clarify PvP conduct issues, specifically the issue of match manipulation and other types of PvP abuse, such as leeching. Earlier this year in our update to the Universal Tournament Rules, we stated that match manipulation was against the rules. After continuing confusion as to whether it was technically against the rules to engage in match manipulation outside of tournament play, we have updated the Rules of Conduct and Conduct Breaches and Outcomes to reflect our position that match manipulation and abuse is against the rules and the spirit of the game in all forms of PvP play.

If you’ve got any questions, please let us know.

Dronte

Dronte

Grotto Attendant

Join Date: Sep 2006

So HB ties are going to be watched or that doesnt count as PvP in Anet's view? (as it has been ignored so far)

FoxBat

Furnace Stoker

Join Date: Apr 2006

Amazon Basin [AB]

Mo/Me

Quote:
Originally Posted by Regina Buenaobra View Post
The change to enforcement comes with the second offense on an account. On a second offense, we will assign the offending player a new, randomly-generated name, their account will be marked, and it will be unusable for a period of time, as called for within the escalating suspension system. This new enforcement policy for a second offense was created to discourage repeat offenders from creating offensive names.
How does this do anything to pvp chars, who were 95% of these bad names and are destroyed/recreated at will. Better than nothing I guess, but not much.

MMSDome

MMSDome

Raged Out

Join Date: Sep 2005

Quote:
Originally Posted by Dronte View Post
So HB ties are going to be watched or that doesnt count as PvP in Anet's view? (as it has been ignored so far)
They will never fix HB tying.

Black Metal

Black Metal

Desert Nomad

Join Date: Jan 2009

N/

I hope that offensive name submissions are truly reviewed, and not rubber stamped into temp ban. There have been two scenarios which clearly illustrate this: numerous reports of completely innocent names being temp banned because they got reported by someone either immature or retaliation for something else. Also, people who have wanted their names changed for whatever reason had their friends report them.

Jensy

Jensy

Site Contributor

Join Date: Apr 2007

Phoenix, Arizona

Blinkie Ponie Armie [bpa]

N/Mo

Good, I hope this starts to put an end to the hordes of leechers in JQ/FA.

(What, a girl can dream!)

upier

upier

Grotto Attendant

Join Date: Mar 2006

Done.

[JUNK]

Quote:
Originally Posted by Regina Buenaobra View Post
we will assign the offending player a new, randomly-generated name
Are there any plans for making this into a purchasable feature (where the user selects the new name of choice)?


Quote:
Originally Posted by Regina Buenaobra View Post
Secondly, the Rules of Conduct and Conduct Breaches and Outcomes have been updated to clarify PvP conduct issues, specifically the issue of match manipulation and other types of PvP abuse, such as leeching.
On the subject of leeching - what happens if the offender is not reported by the demanded number or party members?
Should reports in such cases be sent in though support?
Or is this rule only applied IF a specific number of party members reports the problematic party member?

Regina Buenaobra

Regina Buenaobra

ArenaNet

Join Date: Apr 2008

Me/

Quote:
Originally Posted by upier View Post
Are there any plans for making this into a purchasable feature (where the user selects the new name of choice)?

On the subject of leeching - what happens if the offender is not reported by the demanded number or party members?
Should reports in such cases be sent in though support?
Or is this rule only applied IF a specific number of party members reports the problematic party member?
The ability to purchase a name change is a feature that's been requested often. It is definitely not an easy thing to implement, but we're keeping it in consideration.

Re: leeching. Nothing has changed in terms of how players should report leechers. The Live Team is taking a look at the reporting system, because they do know that the way the system currently works discourages people from reporting a leecher.

EPO Bot

EPO Bot

Desert Nomad

Join Date: Aug 2006

Mo/N

Here is one: Wenever you get banned for leeching your faction bars are set to zero. And those who report a leecher get a hundred bonus Balt points.

Bobulation

Bobulation

Lion's Arch Merchant

Join Date: May 2008

USA

W/Mo

The naming policy seems very good.

Ctb

Desert Nomad

Join Date: Apr 2006

W/

Quote:
It is definitely not an easy thing to implement, but we're keeping it in consideration.
I don't understand these types of responses... you just got done saying you can already do it, but it's not easy to implement?

I realize I've never worked on the ANET backend, but, to me, this is a simple database update. How can changing a name of a character possibly be a difficult thing to add?

Eragon Zarroc

Eragon Zarroc

Atra estern?? ono thelduin

Join Date: Jan 2008

Madness Incarnate

[Duo]

W/P

lmao, i want to know what randomly generated names would be like? =D

Regina Buenaobra

Regina Buenaobra

ArenaNet

Join Date: Apr 2008

Me/

Quote:
Originally Posted by Ctb View Post
I don't understand these types of responses... you just got done saying you can already do it, but it's not easy to implement?

I realize I've never worked on the ANET backend, but, to me, this is a simple database update. How can changing a name of a character possibly be a difficult thing to add?
A lot of things are possible given enough resources and time. We have limits on resources and time and there are sometimes technical limitations. It might look easy to add on the surface, but a feature like this requires not just a lot of back end technical work, but also the consultation of people in other departments besides the ones that are responsible for programming, designing the user interface, etc. For example, adding a major feature like this would need to be discussed and get approval from decision-makers (executives) in the company.

Zahr Dalsk

Grotto Attendant

Join Date: Aug 2007

Canada

* Have offensive racial, ethnic, or national connotations.
Ok, this is fair.
* Reference sexual acts or real life violence.
Ok.
* Are pornographic.
Yeah, I'm sure people were jacking off to character names. Let's be fair, some armour suits already make better fapping material than a name ever could.
* Make inappropriate references to human anatomy or bodily functions.
Good. Tired of immature stuff.
* Reference illegal drugs or activities.
lolwhat?
* Reference major religious figures.
Awesome, so no more characters named Praise Jesus and such, I like this.
* Reference certain real-life people that may cause distress (e.g. Hitler).
Cause distress to who?

DarkNecrid

Furnace Stoker

Join Date: Jul 2006

Do you really have to ask which group of people the name Hitler might cause distress too? Really?


Thanks for the update Regina.

makosi

makosi

Grotto Attendant

Join Date: Mar 2006

"Pre-nerf" is incorrect. It's pre-buff.

Requirement Begins With R [notQ]

Me/

Quote:
Originally Posted by Zahr Dalsk
* Reference certain real-life people that may cause distress (e.g. Hitler).
Cause distress to who?
Jewish people (driving German cars.)

You'd be surprised at how many people can be offended over the most minor things they're exposed to and you'd be surprised at how people get trigger happy with the /report system. However, I suppose the support team have to respect people's concerns in this politically correct age.

Zahr Dalsk

Grotto Attendant

Join Date: Aug 2007

Canada

Quote:
Originally Posted by makosi View Post
Jewish people (driving German cars.)
I don't mean Adolf, I mean distressing figures to anyone.

For example, if I saw someone named after Fred Phelps, I'd be pretty pissed, unless the name was poking fun at him.

upier

upier

Grotto Attendant

Join Date: Mar 2006

Done.

[JUNK]

Quote:
Originally Posted by Zahr Dalsk View Post
* Reference certain real-life people that may cause distress (e.g. Hitler).
Cause distress to who?
My guess - Germans.
Seriously, I am sure it's pretty distressing to be constantly reminded how massively one failed at genocide and taking over the world!
Poor guys!



On topic:
Quote:
Originally Posted by Regina Buenaobra View Post
Re: leeching. Nothing has changed in terms of how players should report leechers. The Live Team is taking a look at the reporting system, because they do know that the way the system currently works discourages people from reporting a leecher.
So it's just a scare tactic.
Good to know.

Longasc

Longasc

Forge Runner

Join Date: May 2005

There are names that are so incredibly dumb that they make me lose faith in humanity.

makosi, the oh-so funny and creative "Jewy People Driving German [Cars]" and the choice of your location in the user info, "Psychiatric Ward", are probably not covered by the naming policy of GW or the policies of this board, but such stupidity is the reason why restrictive policies are needed for MMO games, as common sense and sense of decency obviously got totally lost.

TheodenKing

TheodenKing

Jungle Guide

Join Date: Jun 2008

DoA

Dark Order of Retarded Knights (doRk)

N/Me

Quote:
Originally Posted by EPO Bot View Post
Here is one: Wenever you get banned for leeching your faction bars are set to zero. And those who report a leecher get a hundred bonus Balt points.
I foresee many more false reports if the little jerks get rewarded for doing it.

Good stuff, Regina. I am not easily offended, but it does bother me when I see inappropriate names or conversations in outposts where all ages may be present. The policy update should allow your team to manage the offenses a little easier than before.

Gift3d

Gift3d

Forge Runner

Join Date: Feb 2007

Las Vegas

Enraged Whiny Carebears [oR]

W/E

Those are understandable guidelines.

However i don't see how the names Brawling Headbutt and Explicit Sadist don't adhere to them.

[brawling headbutt][sadist's signet] Anet, you jokers.

BenjZee

BenjZee

Forge Runner

Join Date: Dec 2006

The Overacheivers [Club]

Mo/

I think that if the names funny but it has the slight chance of being offensive of rude then just dont risk it.
There are some guidl names that make me think careful aswell.
one of the top of my head: Guess why we play one handed [fap]...or something along those lines.

makosi

makosi

Grotto Attendant

Join Date: Mar 2006

"Pre-nerf" is incorrect. It's pre-buff.

Requirement Begins With R [notQ]

Me/

Quote:
Originally Posted by Longasc View Post
There are names that are so incredibly dumb that they make me lose faith in humanity.

makosi, the oh-so funny and creative "Jewy People Driving German [Cars]" and the choice of your location in the user info, "Psychiatric Ward", are probably not covered by the naming policy of GW or the policies of this board, but such stupidity is the reason why restrictive policies are needed for MMO games, as common sense and sense of decency obviously got totally lost.
I like GWGuru but it is plagued by indecency (MMO-related... come on) and I'll follow suit if I like. A borderline risqué Sarah Silverman quote is greatly overshadowed by genuine abusivness in-game and on these forums.

As for the 'Hitler' confusion, the name kinda died out after the 1940s and it's safe to say that any occurences are going to be related to the late and not-so-great Adolf. If in doubt, avoid at all costs.

Rhamia Darigaz

Desert Nomad

Join Date: Apr 2008

is there any chance the naming policy could be updated to reflect the fact that there are no offensive words, only easily offended people, and that the punishment is for playing a game with easily offended people rather than for having a name that is somehow inherently offensive? i find the current wording absurd and unbecoming of a legitimate business such as arena net.

Dre

Krytan Explorer

Join Date: Nov 2007

Belgium

Dutch Doom Brigade

W/

Quote:
Originally Posted by EPO Bot View Post
Here is one: Wenever you get banned for leeching your faction bars are set to zero. And those who report a leecher get a hundred bonus Balt points.
discourage leeching: yes
encourage reporting: no

they want to decrease the number of leechers, not increase the number of (false) reports (I hope )

Massive Impulsa

Massive Impulsa

Jungle Guide

Join Date: Mar 2007

In Viking land! (Norwaii)

Beyond the Gates of Infinity [sKy]

R/Mo

Quote:
Originally Posted by Black Metal View Post
Also, people who have wanted their names changed for whatever reason had their friends report them.

Whut!? Was this possible! x) - Wow then i so wanna report my ranger and hopefully i can change his name!

I dont hope i risk to get that character banned/deleted because it does have armor and weps worth of 1000k + :>

makosi

makosi

Grotto Attendant

Join Date: Mar 2006

"Pre-nerf" is incorrect. It's pre-buff.

Requirement Begins With R [notQ]

Me/

Quote:
Originally Posted by Rhamia Darigaz View Post
is there any chance the naming policy could be updated to reflect the fact that there are no offensive words, only easily offended people, and that the punishment is for playing a game with easily offended people rather than for having a name that is somehow inherently offensive? i find the current wording absurd and unbecoming of a legitimate business such as arena net.
I'll second that.

~

Battery Powered Best Friend [Vibe]
Endangered Feces [Dodo]

One was banned/disbanded/whatever'd and one was deemed worthy of reinstation after a short time. I find them both equally (and minimally) offensive... when does one cross the line?

Ate of DK

Ate of DK

Wilds Pathfinder

Join Date: Oct 2005

Netherlands

None but Fools [nuts]

Quote:
Originally Posted by Regina Buenaobra View Post
Re: leeching. Nothing has changed in terms of how players should report leechers. The Live Team is taking a look at the reporting system, because they do know that the way the system currently works discourages people from reporting a leecher.
Very good!

If I don't get punished for reporting a leecher I might use that function in future.

Lord Of Blame

Lord Of Blame

Wilds Pathfinder

Join Date: Aug 2008

USA

Marked Souls [MkS]

E/N

Quote:
Originally Posted by Zahr Dalsk View Post
* Are pornographic.
Yeah, I'm sure people were jacking off to character names. Let's be fair, some armour suits already make better fapping material than a name ever could.
I needed a good laugh today. Thanks.

Vel

Vel

Lion's Arch Merchant

Join Date: Mar 2006

W/

Quote:
* Reference certain real-life people that may cause distress (e.g. Hitler).
You could include "Bush" in your example as well; recent and very pertinent.

And also, you could include the following:
Quote:
* Reference Gwen.
Any guild name with guild tag [gwen] is generally suggestive.

Names don't bother me much. Whatever you could do to stop botters and leechers in competitive missions will be very helpful.

Ate of DK

Ate of DK

Wilds Pathfinder

Join Date: Oct 2005

Netherlands

None but Fools [nuts]

Quote:
Originally Posted by makosi View Post
I'll second that.

~

Battery Powered Best Friend [Vibe]
Endangered Feces [Dodo]

One was banned/disbanded/whatever'd and one was deemed worthy of reinstation after a short time. I find them both equally (and minimally) offensive... when does one cross the line?
I'm sorry, but if you think those are offending. Take a second look at your own guildname.... (Jewy People Driving German [cars])

BenjZee

BenjZee

Forge Runner

Join Date: Dec 2006

The Overacheivers [Club]

Mo/

Actually that jewy one isnt actually that offensive to be honest at all. The reference to hitler on the other hand is offensive to many as it was a worldwide situation. It can be germans, jews, anyone.
I have to say the dodo one it brilliant though I think the bodily functions etc it wouldn't come under this though. Maybe it means farts, words such as S**T and other bodily functions and well bodily fluids etc
Also using bush in your name could refer to bush as in a hedge etc. Its a differemt sitaution don't get me wrong but Bush doesn't offend anyone if you mean the ex president. Then again bush can refer to a certain area of the anatomy. I think it will all depend on the rest of the name ...
just be very careful

Improvavel

Desert Nomad

Join Date: Apr 2007

More oppression of freedom.

I still wish to know why the word "Damn" is in the chat filter list.

Jecht Scye

Jecht Scye

Wilds Pathfinder

Join Date: Dec 2005

Lucky Crickets[Luck]

N/Me

The naming policy is a waste of good programming and community relations time in my opinion. This game is rated Teen by the ESRB:

Quote:
Originally Posted by http://www.esrb.org/ratings/ratings_guide.jsp
TEEN
Titles rated T (Teen) have content that may be suitable for ages 13 and older. Titles in this category may contain violence, suggestive themes, crude humor, minimal blood, simulated gambling, and/or infrequent use of strong language.
Therefore, you should expect that there is strong language present. Especially since you can't control the human variable. There is strong language in chat all the time (please don't make the argument that there is a filter, I know.) and even if a forced filter was placed on that, the human variable would come storming ahead again with altered words such as (using "darn" as an example to abide by rules):

da.rn, d4rn, d-a-r-n, ect.

It's a waste of ArenaNet's resources to even try to control it. Can you greatly limit offensive names with this policy? Yes, but could the people managing the naming reports, or coding the filters fill their time with something more constructive? I sure think so.

This is unnecessary software and corporate bloat if you ask me.

makosi

makosi

Grotto Attendant

Join Date: Mar 2006

"Pre-nerf" is incorrect. It's pre-buff.

Requirement Begins With R [notQ]

Me/

Quote:
Originally Posted by Ate of DK View Post
I'm sorry, but if you think those are offending. Take a second look at your own guildname.... (Jewy People Driving German [cars])
I didn't find either [Dodo] nor [Vibe] offensive. It was a query as to what qualifies as 'offensive' or ban-worthy in the eyes of the support team. Rurik Drops The [sOaP] or the numerous [Gwen] tagged guilds with crude references to her young age are probably more offensive but still not even to the extent that I would frown with disappointment or disgust, let alone report it. Take a joke, lighten up.

Btw [Cars] isn't real, it's an inside joke.

HawkofStorms

HawkofStorms

Hall Hero

Join Date: Aug 2005

E/

Quote:
Originally Posted by Jecht Scye View Post

This is unnecessary software and corporate bloat if you ask me.
Try telling that to parents who will buy this game for their children.

Children do play this game, regardless of its rating (because, lets be honest, how many parents really understand the difference between video games).

Having a chat filter and enforcing certain rules is a selling point and feature to concerned parents.

Apollo Smile

Apollo Smile

Wilds Pathfinder

Join Date: Jan 2008

[LORE]

E/Mo

Looks like a fair list. I think they need to add names like this "X Renegade X" "Xx Noob Sin Xx" to off limits as well.

Jecht Scye

Jecht Scye

Wilds Pathfinder

Join Date: Dec 2005

Lucky Crickets[Luck]

N/Me

Quote:
Originally Posted by HawkofStorms View Post
Try telling that to parents who will buy this game for their children.

Children do play this game, regardless of its rating (because, lets be honest, how many parents really understand the difference between video games).

Having a chat filter and enforcing certain rules is a selling point and feature to concerned parents.
How many parents that don't know what the ESRB rating system does also read User Agreement policies?

Painbringer

Painbringer

Furnace Stoker

Join Date: Jun 2006

Minnesota

Black Widows of Death

W/Mo

How about offend able characters? I played a match and a foreign player kept spamming a swastika in all chat… I was like good god we don’t need this can of worms opening !

Anyway thanks for a mention on leeching and that it is getting looked at

Captain Bulldozer

Captain Bulldozer

Wilds Pathfinder

Join Date: Jan 2008

Servants of the Dragon Flames [SODF]

Hmmm.... do the naming guidelines refer to the naming of Pets as well? Not as big an issue of course, as you only see pet names in explorable/mission instances.