cant install

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lilnick577
Pre-Searing Cadet
#1
ok so im trying to install gw and i keep getting suck at it trying to connect to arena net any ideas??
Elder III
Elder III
Furnace Stoker
#2
Are you connected to the Internet?

You may need to add it as an exception in your antivirus protection software (depending on what it is)
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lilnick577
Pre-Searing Cadet
#3
i mean it loads it up most of the way then just stops
moriz
moriz
??ber t??k-n??sh'??n
#4
that's a firewall issue. are you using the stock windows firewall, or a 3rd party one? if using 3rd party, you need to add an exception that allows GW to go through. i know zonealarm will often mess with GW.
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lilnick577
Pre-Searing Cadet
#5
im using a stock one think you can tell me what to do?
moriz
moriz
??ber t??k-n??sh'??n
#6
you are using vista or xp?
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lilnick577
Pre-Searing Cadet
#7
i use windows vista
moriz
moriz
??ber t??k-n??sh'??n
#8
i'm currently working on a xp laptop, so i won't be able to see the exact settings you have. what you have to do is go to control panel and go to security panel, click on firewall, and look through the menus/options to add an exception to gwsetup.exe and gw.exe
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lilnick577
Pre-Searing Cadet
#9
did that and still wont connect fully i wanna say it gets to like 90-95% loaded
moriz
moriz
??ber t??k-n??sh'??n
#10
try disabling firewall entirely (do remember to enable it afterwards). if that doesn't fix it, your connection is being blocked somewhere else.
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lilnick577
Pre-Searing Cadet
#11
my firewall is always off
Elder III
Elder III
Furnace Stoker
#12
Are you at a college or workplace and using their network? It may be the network that is blocking you... this is not an uncommon problem at many colleges and workplaces.