Trouble with xunlai house

KrisNaga

KrisNaga

Ascalonian Squire

Join Date: Apr 2009

So I have heard a bit about this and went to sign up, however I gave my wrong email which ended in .co.uk but it was supposed to be .com.
Now I can't even change it because it says my account is already registered which I think is damn stupid and poorly thought out.
So just how am I supposed to get a confirmation email now when I can't even use my account name?

BenjZee

BenjZee

Forge Runner

Join Date: Dec 2006

The Overacheivers [Club]

Mo/

you tried support?
if not this may be abit annoying but have you tried setting up your email address with the .co.uk at the end like if its hotmail?...its worth a shot. Afterall this address is only used for confirmation and logging in. It doesn't have to be the same for your account

Eduhard

Frost Gate Guardian

Join Date: Dec 2007

X Knock Out X [KO]

Me/

not validated accounts are auto deleted imo

Wish Swiftdeath

Desert Nomad

Join Date: Feb 2007

Mo/W

Did a similar thing with both my accounts, worked fine until i tried to change them but it didn't work, so gave up in the end.

IMO suck it up, chaos gloves look more manly when you didn't have to rely on handouts to get them.

newbie_of_doom

newbie_of_doom

Wilds Pathfinder

Join Date: Oct 2006

WTFPRIVACYDUDE

Endangered Feces [DoDo]

W/Mo

If you contact support and still have your account-key it should be just fine.
And then, you can change your email.

therangereminem

therangereminem

Jungle Guide

Join Date: Jan 2007

R/Mo

ok this happened to me i missplet hotmail bothtimes to htomail. lol
so i wrote support formonths took them 9 months to changed my account. it does say accoutns will be del. after so long if not val.
but i would try once a month to make a account but it always told me it was in use. took themthem 9 months. you have to email the website not anet though, but to save time just email anet wheni did they frist told me to email the right place, but theni emailed them back and told them its been 8 months and i have not got one email back. then it was fixed faster.

KrisNaga

KrisNaga

Ascalonian Squire

Join Date: Apr 2009

Well I sent in a question to the support team and they said they was sending it to upper management and they will handle it. Hopefully it won't take long because I don't like missing out on freebies.

rick1027

rick1027

Jungle Guide

Join Date: Apr 2006

W/R

hate to say it but the more you pester them the quicker it'll get done

Sjeng

Sjeng

Desert Nomad

Join Date: Aug 2005

in my GH

Limburgse Jagers [LJ]

W/

I can confirm that :P

Rhiana Reborn

Rhiana Reborn

Frost Gate Guardian

Join Date: Feb 2009

R/

I got it fixed in two days, when my old email went boom and I had to get a new address.

KrisNaga

KrisNaga

Ascalonian Squire

Join Date: Apr 2009

Well I checked my email today and got a confirmation for the xunlai house in my proper email and im registered and have already placed my bets.
So it looks like they were pretty quick to fix my problem which is always a good thing, customer service can lose customers if not done right.