NCsoft Website Issues

The account management and billing system servers are under heavy load due to the following:

• The GW 4th Anniversary Update
• City of Heroes Architect Update and new features
• Steam implementation

As I've said before in other threads, the NCsoft billing team is working to correct the load problems. Some players have also experienced errors when trying to redeem the free storage promo. The billing team also knows about this and they're working on the issues.

The NCsoft team is doing the following to correct the issues and help improve and restore responsiveness:

• Old database hardware was replaced with new/faster hardware.
• They've upgraded a database used to manage web sessions, and they're rolling out an improved session manage
• There are rolling out new webservers very soon. The servers are being tested before coming online.

The team is very aware of the issues and they're continuing to work on them. We apologize for the slow load times and errors that some are experiencing.

Thanks!

Thank god, 4 hours and I still don't have my 4th year slot.

Thanks for the heads up. What of the errors people are getting for FREESTORAGE? I got my bonus storage but many are having trouble still.

Thanks regina.

Thanks very much for the update. I received a maximum number of uses exceeded error but it hasn't shown up in game yet, I guess I'm just being impatient and it will show up once the server issues have been sorted.

TANKS
saved me copying that just then to

Appreciate the update Regina, thanks

Arigato. I'd figured that it was all just site overload from everyone trying to get their new pane.

I hope this speeds things up soon, it's been slower than my high school's computers, and those things are slow.

Those have to do with site load problems, we're told. If people are continuing to experience problems with this, they've told us to advise players to file a support ticket.

Yeah, some of us are trying to use Forgot Password and we can't until the server lightens up.

I can't find any old emails saying that I signed up, but I'm pretty sure I did.

Thanks for the update on that.

Question. Since I can't even load up the NCSoft site, when is the deadline to redeem this 4th anniversary storage? (hopefully they will give us enough time and maybe even an extension if the site is still having so much trouble)

Got the free storage pane, it took 4.5 hours of page refreshes though.

Yea waited at least a year and now they make you wait another 4 hours, just terrible.

It's until May 31st, if I remember correctly.

After entering the code, the next page displays the following message:

Invalid Coupon Code. The coupon code you have entered is either not available on this product, or you have exceeded the maximum number of uses.


The error happens even if it is your first try. The extra panel is never added to your storage.

Guess we know the first thing our upgrade purchases went to .

Thanks for the update Ms. Regina.

Cool, thanks for the update Regina.

Regina - In case you don't already know, some of us are getting:
"Invalid Coupon Code. The Coupon Code you have entered is either not available on this product, or you have exceeded the maximum number of uses."

If you could pass that along, that'd be great!

Thanks