NCSoft Account Issues

From my knowledge, I don't remember ever making a NCSoft account yet when I tried to get the free storage tab and link my guild wars account, it told me that the game account is already linked to an existing NCSoft account.

The only thing I can think of where I may have made an NCSoft account is through the in-game online store. Am I right? Is it possible that is where I could have done it? I don't ever remember making an account even through the in-game store though.

I am with you here.

I wish NCSoft can let us CHANGE Emails/Account Names and have certain passwords with no restriction.

Yeah there are a lot of us working on this issue right now. I'm almost sure my old account name was an email address. But now that's impossible. I could have this solved already but the site is too slow for investigations. I'll let you know as soon as I get it working.

You could do a retrieve forgot password? thing. but im not sure if they will give you your master account username. so that could be another thing.

For me I almost forgot I did, but i checked my email and I emailed support a long time ago about something and I remembered that, that was through my master account.

check I guess through retrieve.

Yeah same here. I'm trying to see where I could have made one but no luck so far either. I hope the site will be manageable within a week.

Yeah that doesn't work from my knowledge since they ask you to enter in your NCSoft account name.

It's killing me because I don't remember ever making one. Can anyone verify if you have to make one when you buy stuff in the in-game online store?

Yes and after the investigation page has failed to load a certain number of times you get this message:

"We are sorry. You have exceeded the number of allowed attempts to change your password. Please try again later."

I can't even try to log on to find out if i have an account or not as it keeps timing out It's really confusing for me though as the only account i can ever remember making is to report a problem to support. Checked the email from the ticket and it says:

Product Level 1: Guild Wars Europe
Category Level 1: Game Play
Date Created:
Last Updated:
Status: Updated
Department:
PlayNC Account:[email protected]

Now the problem is the email account is to long to be my login name, so what's my login name? lol Or is this another account and nothing to do with an Ncsoft account?

When I bought Guild Wars I made a NCSoft account. My memory isn't that bad.

I think by the way your new account name is the first part of your email address.

not really, if i remember correctly those nc soft acc names were 7-13 spaces long and needed a combination of numbers and letters.

it was 3 years ago when i made it, and got no email wich says wich acc name i made so it's next to impossible for me to track down.
Tough i do have some guesses at what it can be, but the site is down so that doesn't matter at all
seems we can leave a ticket at support about it, but seems useless to me.

When the Ingame Store for Guild Wars was implemented everyone had to make an account for it, which now is your NC Soft account. (Good luck remembering what you had, I only remembered mine by pure luck after trying for months to log into NC Soft.)

Yeah, I do not remember my information. Another scheme by NCsoft to cause in-game griefing. Because they have those "If and only if" little fixes for getting the good stuff.




^ How about where they direct you to http://help.ncsoft.com/cgi-bin and only that, and you get 403 forbidden. Epic failure from NCsoft? I shall let you all be the judge.

Yep, I forgot it...didn't think I'd ever need it, since, you know, we have an in-game store.

> Anyone else forgotten they ever made a NCSoft account?

+1.

I don't even remember if I have made an account or not.
All my previous purchases were done via the ingame store directly.

i cant even remember making one, i probably have though

I can't remember my account name to use the lost password either.. I've tried to find out the details before from support but they were quite unhelpful. :/

Hrm I see. So you did have to make an NCSoft account when you buy stuff from the ingame store. At least I know that much.

The NCSoft store is too restrictive. Please make the promo also available in the In-Game store as well!

I can't get access to the store because I'm in the wrong region of the World (China) and therefore I'm blocked from buying anything from it.

The other problem is: do I still remember my NCSoft account password?

What a messy, messy exclusiveness this is...

i think i made account once to get bmp but when i saw i missed the dateline i never bothered with site again and that was months after it came out. i cant get the site to check if i did make one to open. and i tried to make a account but every name i thought up the page wouldnt accept it.

and all my perchases where from a retail store or given to me by a friend. so does this mean im otta luck getting the pane? and is the access key tiny slip in the boxes the numbers the support page talks about?

Haha yea, well the problem is that potentiallty, not positive though, you can still have an account thats listed by an email address. I had to switch mine when i beta'd Tabula Rasa and played Exteel.

But i hadn't used the acct name in like over a yea, so i had no recollection till i remember i played Exteel. I downloaded and tried every username and password combination i think i've used in the past 4 years, till i logged in. For some reason, i had the hunch that my exteel acct name was the same as my ncsoft username, and it was. only took like 4 hours to figure out. haha.

But yea, its a pain in the ass to get the free pain, all because the website is slow. I don't really know why they made us use the plaync store instead of the in-game store though....