I figured I'd make a post since I had this problem, and judging from the other thread, so have many other people.
I can't remember my NCsoft account name and password.
If you do not remember your NCsoft account name, you will need to contact support. To do so, use the Ask a Question tab and enter the green information below into the Subject and Question fields. In the account information fields, be sure to enter your account information. If you are unable to provide a piece of information, please explain why in your submission.
Subject:
I forgot my NCsoft master account name and password.
Question:
Here is my account information:
First and last name: ENTER FIRST AND LAST NAME HERE
Physical Address: ENTER POSTAL MAILING ADDRESS (not e-mail address) HERE
Date of birth: ENTER DATE OF BIRTH HERE
Serial codes/access keys: ENTER CODES/KEYS HERE
Unique Account ID(s): ENTER UNIQUE ACCOUNT ID(s) HERE
Recovering Your NCsoft Account Name and Password
Sun Fired Blank
DarkWasp
A cool trick is to go to create account and keep typing in names that you would haved use until it says one is unavailable. That's how I found my account name.
Massive Impulsa
Quote:
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Originally Posted by Sun Fired Blank
Unique Account ID(s): ENTER UNIQUE ACCOUNT ID(s) HERE
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Marverick
Quote:
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Originally Posted by DarkWasp
A cool trick is to go to create account and keep typing in names that you would haved use until it says one is unavailable. That's how I found my account name.
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Qing Guang
I've just been punching in variations on my name and password (think it was the password I got wrong because I forgot there was a number involved). Eventually I'll get it right.
Sun Fired Blank
The precise description is located under "Account Information Field Descriptions." If you don't have that information, you should be okay if you provide your game account e-mail, then at least one of your primary serials (Prophecies, Factions, Nightfall).
At any rate it's easier to just send an e-mail and get a response than to continue guessing. I spent about two hours intermittently guessing before I gave up, and I got a response in 27 hours.
At any rate it's easier to just send an e-mail and get a response than to continue guessing. I spent about two hours intermittently guessing before I gave up, and I got a response in 27 hours.
Qing Guang
Actually, I found the name-testing advice helped (it's useful if you only have a handful of handles and passwords that you mix and match to suit site requirements). Found my username on second try, then managed to remember the number I'd thrown in the only password long enough for their requirements. If you're really stumped, though, I'd contact support.
On another note, if you're going to try the name-testing things, now is the time - just did it and there was ZERO lag. Actually, it was running about 4x as fast as Guru is for me right now. Guess they fixed it.
On another note, if you're going to try the name-testing things, now is the time - just did it and there was ZERO lag. Actually, it was running about 4x as fast as Guru is for me right now. Guess they fixed it.
veteran_player
I gave up on it. I have more than one account and I don't remember which keys correspong to which accounts and I know better than to contact customer support and well.......... it would have been nice if they gave everyone a free storage pane instead of a free storage pain.
The whole thing is nothing more than a scam to get you to sign up at the online store anyways lol
The whole thing is nothing more than a scam to get you to sign up at the online store anyways lol
Lothlorian Sassun
I forgot all my information for NCsoft Master account too. I sent in the information from the OP's first post. I could only find my Factions and Nightfall Key so I gave them that. They sent me a Temp Password and my account name in about 20 hours from my post. I now have my "4th Year Aniv." Storage Panel!! WOOT! Since I had my Nightfall BOX out I decided to write down my NCsoft Account and Password right on the CDKey paper in Nightfall box so I know were to find it next time i need to use NCSoft Master account.
Yes it is a ploy to get you to merge your GW account to NCsoft so you are one step closer to being able to buy at their online store. Guildwars is a free to play game so I don't blame them for trying new ways to generate income for Guildwars. No new Items for sale have ANYTHING to do with an advantage playing so its all good with me.
Yes it is a ploy to get you to merge your GW account to NCsoft so you are one step closer to being able to buy at their online store. Guildwars is a free to play game so I don't blame them for trying new ways to generate income for Guildwars. No new Items for sale have ANYTHING to do with an advantage playing so its all good with me.
UndeadRoadkill
Quote:
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Originally Posted by Sun Fired Blank
you should be okay if you provide your game account e-mail, then at least one of your primary serials (Prophecies, Factions, Nightfall).
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Quote:
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Originally Posted by veteran_player
it would have been nice if they gave everyone a free storage pane instead of a free storage pain.
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gremlin
Lost my ncsoft account and they sorted it out for my pretty quickly, given that all I had were my GW codes and couldn't remember any ncsoft account details at all.
I really didn't get the same treatment others complain of they replied to my email within 24 hours were polite asked for extra information and got me up and running again within 6 days total.
It would have been 3 days but when I got to my clue question I couldn't remember that either so back to ncsoft and another 3 days
I recon the time they took to sort out one customers account details with little to go on is pretty good.
Maybe I am just a very patient person
I really didn't get the same treatment others complain of they replied to my email within 24 hours were polite asked for extra information and got me up and running again within 6 days total.
It would have been 3 days but when I got to my clue question I couldn't remember that either so back to ncsoft and another 3 days
I recon the time they took to sort out one customers account details with little to go on is pretty good.
Maybe I am just a very patient person
Doc Zenith
Quote:
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Originally Posted by veteran_player
I gave up on it. I have more than one account and I don't remember which keys correspong to which accounts and I know better than to contact customer support and well.......... it would have been nice if they gave everyone a free storage pane instead of a free storage pain.
The whole thing is nothing more than a scam to get you to sign up at the online store anyways lol |
Zahr Dalsk
I reset my password and entered a new one.
Now I've been trying to log in with the correct username and password but it marks it as wrong anyways. Hooray for horrible korean programmers!
Now I've been trying to log in with the correct username and password but it marks it as wrong anyways. Hooray for horrible korean programmers!
Touch_Of_Grenth
ok well found my username but forgot my password,
sooo..... I did the ask question thingy waiting for resonse,
in the meantime I am currently trying to find my password and guess what my hint was.... A WHAT wtf was i thinking, how is that a good hint ? Im screwed lol
sooo..... I did the ask question thingy waiting for resonse,
in the meantime I am currently trying to find my password and guess what my hint was.... A WHAT wtf was i thinking, how is that a good hint ? Im screwed lol
Valcion
I know this is shocking, but you know, REMEMBER YOUR BLOODY USERNAME. There's always a "I forgot pass gimme reset email" button for the rest.
It's not a scam if you're too stupid to remember something or write it down somewhere.
It's not a scam if you're too stupid to remember something or write it down somewhere.
revelation
I have forgotten my username and password, but to be it worse, my game account e-mail is shut down and my old NCsoft account is merged to it, so can't merge my GW account to new the e-mail. Is there a way to solve this problem?
leeky baby
I just spent the last 20 minutes trying to do this, first had to try user names until one got expected, then i had to figure out the numbers i had used which was just a process of elimanition
cosyfiep
it had been 3 years since I had been to the site, like yeah, I dont remember my password....login is easy....so I went to 'forgot password' got to 'enter new password' and the site timed out, took another 2 hours to FINALLY get a new password (which is now written down somewhere so IF I need to do this again I will know what it was)....
was funny that they asked for me to verify my email addy and that one also timed out 3 times before I got thru....I guess they know that if its been years that people may actually have new email addys!
was funny that they asked for me to verify my email addy and that one also timed out 3 times before I got thru....I guess they know that if its been years that people may actually have new email addys!
aapo
Do you need to enter all the information? I don't remember what garbage I threw as street address and other stuff.
gremlin
Remember my username ! easy to say not so easy in practice, since given the number of games and other computer frippery I am signed up for I recon I have a couple of dozen to remember.
Fast approaching age 59 I had to give up relying on memory and needed a good reliable backup for forgotten deleted or corrupted computer details.
I went back to a notebook and pen, wrote PC on the front and put all passwords and computer setup details inside.
So far I haven't lost the pad just as well since I now have the ncsoft info written down there.
Fast approaching age 59 I had to give up relying on memory and needed a good reliable backup for forgotten deleted or corrupted computer details.
I went back to a notebook and pen, wrote PC on the front and put all passwords and computer setup details inside.
So far I haven't lost the pad just as well since I now have the ncsoft info written down there.
UndeadRoadkill
Quote:
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Originally Posted by Valcion
I know this is shocking, but you know, REMEMBER YOUR BLOODY USERNAME. There's always a "I forgot pass gimme reset email" button for the rest.
It's not a scam if you're too stupid to remember something or write it down somewhere. |
wazz
So... how do you link your excisting GW account to an NCsoft master account?
Trying to enter the serialcodes on the NCsoft one gives a "invalid" warning for me.
Trying to enter the serialcodes on the NCsoft one gives a "invalid" warning for me.
El Presidente
Quote:
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Originally Posted by Sun Fired Blank
I figured I'd make a post since I had this problem, and judging from the other thread, so have many other people.
I can't remember my NCsoft account name and password. If you do not remember your NCsoft account name, you will need to contact support. To do so, use the Ask a Question tab and enter the green information below into the Subject and Question fields. In the account information fields, be sure to enter your account information. If you are unable to provide a piece of information, please explain why in your submission. Subject: I forgot my NCsoft master account name and password. Question: Here is my account information: First and last name: ENTER FIRST AND LAST NAME HERE Physical Address: ENTER POSTAL MAILING ADDRESS (not e-mail address) HERE Date of birth: ENTER DATE OF BIRTH HERE Serial codes/access keys: ENTER CODES/KEYS HERE Unique Account ID(s): ENTER UNIQUE ACCOUNT ID(s) HERE |
The problem now is, knowing that every time I've ever contacted support in almost 4 years, they've always sent an auto response within 5 minutes, then addressed/rectified the problem within 24 hours.
Now ~ it's been more than 24 hours and I haven't had any word from them.
Yes, I know they are most likely swamped trying to deal with so many tickets and mine is one of thousands (at least that many), but with this and the z-coins not transferring into storage problem, the rollerbeetle problem, etc. you'd hope they'd call in more help to address these problems in the 24 hours they say they will? At minimum, I'd hoped for an auto response but both tickets have not been seen and, as far as I know, and still show "unresolved".
fyi: my original NCSoft account was created with an email address, like so many here, and it's too many characters for the new account name. I did figure out it'd been changed and have the new name; however, I've no recollection of the password hint it shows and thus, no answer to it. It's also odd that I log in to "My Stuff" (to check the status of the tickets) with my email address yet I have a completely different sign in now for the "My Account" log in?
Sol Faithman
Quote:
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Originally Posted by Doc Zenith
/agree.....well..i can live without the pane.
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We have 3 accounts in our house (1 each for me, the wife our daughter) so how the heck am I supposed to remember which GW box (and there is one for each chapter plus EoTN iirc for each account) and which serial code card relates to which account??!!
Sigh, well, hopefully my support ticket will not come back asking for this as otherwise I'm totally screwed.
Rich
The Little Viking
Quote:
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Originally Posted by Sol Faithman
+1
We have 3 accounts in our house (1 each for me, the wife our daughter) so how the heck am I supposed to remember which GW box (and there is one for each chapter plus EoTN iirc for each account) and which serial code card relates to which account??!! Sigh, well, hopefully my support ticket will not come back asking for this as otherwise I'm totally screwed. Rich |
But I have no way of knowing which codes go with which accounts.
Kinetic Trilogy
The serial number of the game will not matter, they will not accept it. This is a quote given from Albert from CS:
I couldn't find the papers that had the access keys on it but I did have my Guild Wars box and my Guild Wars Platinum box and used the serials (And plainly stated that they were serials.) So, have your access keys handy or you won't be able to get it back. 
Quote:
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Hello Aaron, Thanks for contacting Guild Wars Account Support. The fastest way for us to help you with your issue is for us to verify all the retail access keys currently registered to your Guild Wars game account. (Please include the retail access keys from each campaign.) Upon review, I have noticed that the access key you provided is incomplete. Guild Wars Access Keys contain five sections of five characters each, totaling 25 characters Please reply again with your full 25-digit access key. Thanks! Albert Guild Wars Account Support |
Darcryed
Quote:
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Originally Posted by DarkWasp
A cool trick is to go to create account and keep typing in names that you would haved use until it says one is unavailable. That's how I found my account name.
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White_Chaos
Quote:
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Originally Posted by Sun Fired Blank
Unique Account ID(s): ENTER UNIQUE ACCOUNT ID(s) HERE
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What is this for?
My email I use to log in guild wars?
EDIT:
nvm found an explenation
Gun Pierson
I made an NCaccount some years ago but don't remember it. I also made one to check out Tabula Rasa before it got closed but don't remember that one either. I made a new one, but it says my gw account is alrdy linked so I contacted support. I'm still waiting though, 24h alrdy past.
Willow O Whisper
72 hours....nothing but the automated response...hopefully they will answer before the promotion is over..
gremlin
I get really annoyed when I realise many of these details are on a slip of paper what the heck are they playing at with this game.
Customers deserve to have such important details on something more substantial.
All of mine came on plastic about the same size as a credit card with the number covered up so you had to scratch off the surface.
The prophesies one is a little hard to read but the others are fine and still in the game boxes.
I also now have a digital image of all four from when I had to contact ncsoft last.
please rethink this for the future all your customers deserve equal treatment and I don't mean equal bad treatment.
Customers deserve to have such important details on something more substantial.
All of mine came on plastic about the same size as a credit card with the number covered up so you had to scratch off the surface.
The prophesies one is a little hard to read but the others are fine and still in the game boxes.
I also now have a digital image of all four from when I had to contact ncsoft last.
please rethink this for the future all your customers deserve equal treatment and I don't mean equal bad treatment.
El Presidente
Quote:
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Originally Posted by Willow O Whisper
72 hours....nothing but the automated response...hopefully they will answer before the promotion is over..
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At least you got an automated response! I'd be happy for hate mail and/or deaths threats from them at this point...
It's been 72 hours for me and my Support ticket status moved from "unresolved" to "waiting".
"Waiting"??? Ya think?
For whatever reason..."waiting" status meant they were waiting for me to update answers to their questions and is handled on the NCSoft My Stuff section...not by sending an email as they have every single time in almost 4 years now...stupid me for checking me email these last 3+ days.