I agree with this entire thread.
there seems to be an assumption on their part regarding the order in which PlayNC accounts are created, and the manner in which later accounts are merged. Their online store is royally broken.
This is just a thinly disguised attempt to drive us players to their store when we all know they could just enable the damn tab like the other four.
I smell the taint of Factions around the whole thing, forcing players to participate in a mode of play they may not want to undertake, simply to advance the storyline/unlock a storage tab.
Dear Anet, Let Us Acquire Free Storage From In-Game Store or In-Game
Socrates The Mauler
Sir Skullcrasher
Quote:
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Originally Posted by Kinetic Trilogy
Your #1 point about resetting your password. I was doing the same ol' trick of just typing in random names (From my account of course) until I finally got somewhere where it had me 'verify' the information by putting in my birthday and typing in a security code. Sure, great. Now we're getting somewhere. I put in the info and hit Submit. What happens next? Nothing. Not a "The information you entered was invalid" or a "Success! Your new temporary password has been sent to your email." It just goes right back to the screen where you 'verify' the information[1]. So...yeah, no. It's not my fault that Anets website is a piece of shit.
Edit: [1] I meant on the screen where you type in your account for the forgotten password, not the verification screen. |
Just to update everyone about their forgotten password. I did the exact method as the guy here. I used different user names that I had. Finally got one that is correct. How did I know it's correct, it ask me to input my birthday and the security code. Once you enter it, if the account name is valid. You will be prompt with the secret question and you need to type in the correct answer to get/reset your password. (so basically when it goes back to enter account name page it's their way of saying it's not vaild) *I tried another name and it didn't take me to the answer/question page!
Sadly, I forgot my password soooo I'll email support and see what happen!
headlesshobbs
I was lucky enough to remember where my account was linked to, but it really bothers me that you can't just look at the current log-in from your game to see where it's linked to. The system needs a fix here so it can work both ways.
Empress Amarox
/signed
I don't want to have to make 11 more PlayNC master accounts, and I definitely don't want all my accounts linked to one master account, that's being hacked just waiting to happen...
I don't want to have to make 11 more PlayNC master accounts, and I definitely don't want all my accounts linked to one master account, that's being hacked just waiting to happen...
Copenhagen Master
/SIGNED I still having soooo much trouble getting my account login and PW to work. I always used the ingame store and only NCSoft like twice, now I can't remeber login name nor PW and taking me awhile to get a reply back.
Wynthyst
The master PlayNC/NCSoft account is required if you ever have a need to contact support for ANY reason, reporting violations in game, asking account questions, technical support, etc. The fact you can manage any NCSoft product through it is a plus in my opinion. I have all 4 of my GW accounts linked through my master account, and if all of them get hacked, I can easily point to this as being the ONLY common denominator. So far, in almost 3 years, I've yet to have a problem.
The biggest problem with this is that NC Soft did not take ArenaNet's warning about traffic load seriously. Their front end and back end netscalers crashed and burned within 5 minutes of the update going live which took out all traffic management capabilities making it so difficult to access their site for many hours.
Getting my 4 free storage panes took me over 7 hours of time outs and disconnects. But it's all good now.
The biggest problem with this is that NC Soft did not take ArenaNet's warning about traffic load seriously. Their front end and back end netscalers crashed and burned within 5 minutes of the update going live which took out all traffic management capabilities making it so difficult to access their site for many hours.
Getting my 4 free storage panes took me over 7 hours of time outs and disconnects. But it's all good now.
funway ftw
anyone who actually made a username/password thinking it was a throw away name to get the account up and running like myself will experience extreme difficulty getting the "free" storage pane.
To those of you poindexters who are so pro because you have a filing system to remember game codes (get a life btw) spare a thought for the fact that this pane is for everyone! not just those with pro filing skills and try to empathise with those people who now have to deal with the mess/enigma that is the anet/plaync debarcle because they actually don't want to help you recover your details as much as they say they do. So this free update that is supposed to reward players for the 4 year anniversary will be more likely to reward newer players who still have the details on hand and havn't just thrown them away given they have "never " been required before.
oh hell yes
/signed!!!!!
To those of you poindexters who are so pro because you have a filing system to remember game codes (get a life btw) spare a thought for the fact that this pane is for everyone! not just those with pro filing skills and try to empathise with those people who now have to deal with the mess/enigma that is the anet/plaync debarcle because they actually don't want to help you recover your details as much as they say they do. So this free update that is supposed to reward players for the 4 year anniversary will be more likely to reward newer players who still have the details on hand and havn't just thrown them away given they have "never " been required before.
oh hell yes
/signed!!!!!
Elephantaliste
the only thing i care about for the moment is that even if u have you old NCsoft account ID you can't use it because it is too long for the new website...
Pleikki
Yeh, would be awesome as like many others, i made plaync acc ~3years ago and got no idea about it now. so /signed
Razon
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Originally Posted by doxology83
let me ask you this. if this is something every player can get for free until the end of may or whatever then why not just make it available in game or through the store in guild wars? its their fault they made it so difficult.
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spirit of defeat
The reason there doing this is to let use that on-line store.
Hopping we buy more.
Hopping we buy more.
Ragnar0k
i didn't remember my account name either, but all it took was searching for something like "playNC" in my gmail account and bang, got it... see i can't even remember what i searched for yesterday xD
but /signed for others, so they can get their free pane cause it's their only chance... keep more organized you lolz xD
but true the "I forgot me passwd x_o" page could have a different option like typing in the email, instead of the account name :P
edit: my guildie has the same problem as you guys, so the /sig goes for him too
but /signed for others, so they can get their free pane cause it's their only chance... keep more organized you lolz xD
but true the "I forgot me passwd x_o" page could have a different option like typing in the email, instead of the account name :P
edit: my guildie has the same problem as you guys, so the /sig goes for him too
pumpkin pie
DATABASE is very valuable don't you guys know
Imaginos
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Originally Posted by Kain Fz
This.
ANET is a business. They have families to take care of too, and they need $$$. |
With the makeover kit, if you talk to the npc, she shows you 2 links to the stores where you can buy your keys, one of these is the anet store that can be accessed when ingame. They could have just had you click on a link and gotten a "storage token" on your next logged in character that had inventory room to redeem.
This would have shown the new store, had people go to it, and NOT needed their master ncsoft account name/password etc..
Quote:
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Originally Posted by Wynthyst
The master PlayNC/NCSoft account is required if you ever have a need to contact support for ANY reason, reporting violations in game, asking account questions, technical support, etc. The fact you can manage any NCSoft product through it is a plus in my opinion. I have all 4 of my GW accounts linked through my master account, and if all of them get hacked, I can easily point to this as being the ONLY common denominator. So far, in almost 3 years, I've yet to have a problem.
The biggest problem with this is that NC Soft did not take ArenaNet's warning about traffic load seriously. Their front end and back end netscalers crashed and burned within 5 minutes of the update going live which took out all traffic management capabilities making it so difficult to access their site for many hours. Getting my 4 free storage panes took me over 7 hours of time outs and disconnects. But it's all good now. |
It took me over 30 hours to get ncsofts site to respond to me correctly for my master account and free storage tab, yet the support site responded right away at all times during those 30 hours.
Death Upon Dragons
Although i hate the idea of making accounts on ncsoft (i threw out my access code so i cant redeem it) I understand why they are making you get the storage pane this way. They feel that if you go on the website and look at what you can buy that you might see something u would like to buy and buy it. Notice how they put the storage at bottom of buy list? Probably so you have to scroll down and have to see each possible buy option. If they didnt choose to go this route they would have just sent everyone the free storage panel automatically.
What else they could have done: Have xulani agents give u a link to the guild wars available upgrades that you can buy website page. Once you visited (copied this part from other people here on website) you get a redeemable token that you can use to automatically get the storage pane or they could have you take a mini random quiz on stuff about the things you could buy (i.e. how much is the extreme makeover kit/how much is the nightfall skill pack?)
What else they could have done: Have xulani agents give u a link to the guild wars available upgrades that you can buy website page. Once you visited (copied this part from other people here on website) you get a redeemable token that you can use to automatically get the storage pane or they could have you take a mini random quiz on stuff about the things you could buy (i.e. how much is the extreme makeover kit/how much is the nightfall skill pack?)
The Little Viking
Quote:
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Originally Posted by wilebill
Free storage indeed! I have now spent probably between two and three hours trying to get the NCSoft Store to link my Guild Wars account.
I hate to look a gift horse in the mouth, but when the horse has bit me and kicked me repeatedly, I have to say this is a very sick horse! The only possible solution is for ANet to simply give the free storage pane away in-game through the Xunlai Agent. The idea here was to get us to visit the NCSoft store. This idea has backfired in a royal and grand manner. I am now so disgusted with the NCSoft store that I cannot use the language this situation deserves on this forum without getting modded. |
I so totally agree here its unreal. In this house alone, we have 6 GW accounts. (3 are mine, 3 are my husbands). None have been linked to the NCSoft store, but the site says they have been. I have sent the necessary info to get it straightened out, and the reply I got was useless. Gave me the (supposedly) needed info to log in, but it was wrong...still cant get in. So yea, there was no reason NOT to just put the free pane in with the update other then trying to get us to the store. Which is fine and dandy, but lets be real, there are (just a guess) thousands of us out here that will never be able to get the storage with the system the way it is at the moment. So yes..
/signed
Please, just let us use the xunlai storage to get the free pane PLEASE!!!
Helene Rosco
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Originally Posted by headlesshobbs
I was lucky enough to remember where my account was linked to, but it really bothers me that you can't just look at the current log-in from your game to see where it's linked to. The system needs a fix here so it can work both ways.
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If it was just a case of losing my username/password, then yeah, dumb me. But it's not. If can't even say for certain that I was even made aware of the fact that my account was being linked to an account I didn't sign up for when I made a purchase in a completely different store. Perhaps I was, but I know that they didn't give me the courtesy of sending me an email with my account details. If they had, I wouldn't be having this problem right now. If I could look it up through my game account I wouldn't be having this problem. Instead I need to contact support and give them account keys?
I get that this was a promotion to get us all to the NCsoft store, and generally, I think that's a very smart idea. However, after all of this hassle, I have absolutely no desire to ever buy anything from NCsoft's jacked-up website. This was a big fat promotional FAIL.
general shaun
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Originally Posted by Red Sonya
I keep all of my online names and passwords and accounts in a spiral notebook.. it's called organization and then you don't have to worry about remembering what password went with what account and when you opened it and what special question you used. If you were organized like me this kind of thing would never happen. I also keep a backup file on a cd rom just in case the notebook disappears, but, since I am so organized that will probably never happen.
 Don't blame Anet/NCsoft for your disorganization learn to do something besides play games. |
and what about the people who have never created a NC account, and now they do and their gw account is already linked(supposedly) to another account?
they now have stopped us getting the free storage pane, but we also cannot use their store to upgrade our guild wars accounts, as they are already linked to non-existent accounts...
/signed btw
Perkunas
Trying to get my Free Storage is taking too much time. "Linked to another account", after spending hours to connect. I only have 1 account with NCSoft. So, the heck with it. I have gone this long without these items, not going to waste anymore of my time/money trying to get them.
Thank you Anet for past entertainment, and good luck in your future.
Thank you Anet for past entertainment, and good luck in your future.
Seraphim Angel
/signed
I have never created a ncsoft account as long as ive been playing. Since this update I have tried several times to create a account and everytime at the end of the forms I get a error message with a no internet connection window that pops up. *sigh* I obviously have internet connection and I have tried several different internet providors and still no luck. Has anyone else had this issue with creating a account?? Guess I have until May 31st to get my storage tab or else im SOL
I have never created a ncsoft account as long as ive been playing. Since this update I have tried several times to create a account and everytime at the end of the forms I get a error message with a no internet connection window that pops up. *sigh* I obviously have internet connection and I have tried several different internet providors and still no luck. Has anyone else had this issue with creating a account?? Guess I have until May 31st to get my storage tab or else im SOL
Kattar
If you'd like to complain about how you can't remember your password, do it somewhere else.
As always, post on topic or don't post. Mention what you like or don't like about the suggestion. Pissing and moaning about the store/whatever isn't needed.
As always, post on topic or don't post. Mention what you like or don't like about the suggestion. Pissing and moaning about the store/whatever isn't needed.
Miss Puddles
protip: if you are asked to verify your birthday, you have the wrong account name.
if you entered the right account name, it will ask you 2 security questions you set up when you originally created the account, and a security image.
hope that helps.
if you entered the right account name, it will ask you 2 security questions you set up when you originally created the account, and a security image.
hope that helps.
Tullzinski
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Originally Posted by pumpkin pie
DATABASE is very valuable don't you guys know
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/signed for ingame acquistion.
I wonder if this route was taken to reduce the need for the developers to have hands on this storage upgrade. Essentially we are doing the unlock on it versus ANET having to do the unlock. Most cost effective way for them to give us free storage? May be way off here perhaps someone with the know how could enlighten me.
Quote:
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Originally Posted by Miss Puddles
protip: if you are asked to verify your birthday, you have the wrong account name.
if you entered the right account name, it will ask you 2 security questions you set up when you originally created the account, and a security image. hope that helps. |
Hyper.nl
/notsigned
ArenaNet most likely decided to put it in the online store to promote the use of it. It's quite an understandable decision and you do not need paypal nor a credit card for the free pane. Fair enough if you ask me.
ArenaNet most likely decided to put it in the online store to promote the use of it. It's quite an understandable decision and you do not need paypal nor a credit card for the free pane. Fair enough if you ask me.
Lyger
/signed for this. I'm not happy being in a situation where I'm beginning to feel like I'm going to miss out on a free storage pane (which will sit there being blanked out forever to taunt me!) because NCSoft support is undoubtedly overwhelmed by the sheer number of support requests now.
Mitchel
Quote:
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Originally Posted by Lyger
/signed for this. I'm not happy being in a situation where I'm beginning to feel like I'm going to miss out on a free storage pane (which will sit there being blanked out forever to taunt me!) because NCSoft support is undoubtedly overwhelmed by the sheer number of support requests now.
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Bristlebane
Ironic is.. if NCSoft did this in hopes to promote their new website and in hopes of people spending $$$, it brought their servers to their knees and they ended up having to upgrade them. Now they're fast and can cope with further promotions like this, but in between they're just costing a lot of extra $$$.
yarddog
Quote:
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Originally Posted by Seraphim Angel
/signed
I have never created a ncsoft account as long as ive been playing. Since this update I have tried several times to create a account and everytime at the end of the forms I get a error message with a no internet connection window that pops up. *sigh* I obviously have internet connection and I have tried several different internet providors and still no luck. Has anyone else had this issue with creating a account?? Guess I have until May 31st to get my storage tab or else im SOL |
/signed
stevedallas
Since getting the free storage pane requires your plaync account and so does using the store, this would seem to be a really good way of resolving this problem.
stale
Quote:
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Originally Posted by Valcion
I agree, it should be able to get it through some other way, however, alot of complaints aren't exactly valid.
1. If you forgot your user name it's your own damn fault (pick one you can remember, instead of asu02ladsdf that you used on the spot for lulz). For password, there's a link to reset it, takes 5 minutes. 2. Promotion last til end of May iirc. The website slowdown was fixed early this morning, which is when I got my free panel. Have some patience. |
having contacted what passes for support from NCsoft, they now seem to be of the opinion that i am not me. not possesing my cd keys any longer (4 moves, and many packing/unpackings later) i don't appear to have anything they will accept to prove i am myself. i imagine i'm not the only one in this boat....
any tips on how i can *maybe* get my "free promotional pane" before i'm out of time are welcome. i've been chasing back and forth with support for a redengine month now...
peace, eh?
stale
pumpkin pie
i don't remember if i've signed, here it is.
/double signed, data collection is bad and linked accounts are vulnerable. one get hit all get hit.
/double signed, data collection is bad and linked accounts are vulnerable. one get hit all get hit.
Empress Amarox
/sign
I don't want to link my accounts because then I can never change the login email for the account ever again, which is poo.
I don't want to link my accounts because then I can never change the login email for the account ever again, which is poo.
Dr Imperial
/signed
It says I'm linked, and I honestly don't remember doing any linking. URK!
It says I'm linked, and I honestly don't remember doing any linking. URK!