bought GW trilogy online then got perma banned for fraudulent payment

helgrind92

Pre-Searing Cadet

Join Date: Apr 2009

25 Apr 2009 at 22:39 - 1
used my moms credit card last night played it some last night and this morning then i got booted off and it said permanent ban for fraudulent payment.

Mr. G

Mr. G

Desert Nomad

Join Date: Jul 2006

S. Wales

Mo/Me

25 Apr 2009 at 22:59 - 2
Did you check if the payment went through?

Best you can do is contact support:

http://uk.support.ncsoft.com/

Crom The Pale

Crom The Pale

Furnace Stoker

Join Date: Nov 2006

Ageis Ascending

W/

25 Apr 2009 at 23:02 - 3
Ask your mom if she put a stop to the payment.

majikmajikmajik

Wilds Pathfinder

Join Date: Aug 2007

SATown~Tx

Guild Hopper!

R/

26 Apr 2009 at 00:11 - 4
and thats why, they need a customer support phone line. for stuff like this, not in game stuff heh.

veteran_player

Ascalonian Squire

Join Date: Nov 2006

ATF

N/

26 Apr 2009 at 00:15 - 5
Dude I feel for you and I am sorry and it's tue the store has issues and it is also true that support will resolve them fairly (tho without any kind of apology for the inconvenience) but I just have to say it..........

ROTFLMFAO!

Sorry man and very good luck to you.

Snograt

Snograt

rattus rattus

Join Date: Jan 2006

London, UK GMT??0 ??1hr DST

[GURU]GW [wiki]GW2

R/

26 Apr 2009 at 00:17 - 6
Judging by the "mom", I'd say he's not in the UK, Mr. G

Try http://www.plaync.com/us/support/

Fanita

Fanita

Lion's Arch Merchant

Join Date: May 2008

W/P

26 Apr 2009 at 01:27 - 7
Wait he never said where he bought it from. Did you buy it from the Guild Wars store or off something like eBay?

helgrind92

Pre-Searing Cadet

Join Date: Apr 2009

26 Apr 2009 at 03:12 - 8
Quote:
Originally Posted by Fanita View Post
Wait he never said where he bought it from. Did you buy it from the Guild Wars store or off something like eBay?
i got it from the online store, and i sent in a thing to the support team like 12 hours ago and still no reply.

Fanita

Fanita

Lion's Arch Merchant

Join Date: May 2008

W/P

26 Apr 2009 at 03:17 - 9
hmm that sucks then. hope it gets worked out for the better

Commander Ryker

Site Contributor

Join Date: Jun 2005

R/

26 Apr 2009 at 12:43 - 10
They are very slow responding, you'll probably hear something from them by monday or so.

Hollygen

Hollygen

Core Guru

Join Date: Feb 2007

UK

Blinkie Ponie Armie [bpa]

R/

26 Apr 2009 at 15:46 - 11
Quote:
Originally Posted by helgrind92 View Post
i got it from the online store, and i sent in a thing to the support team like 12 hours ago and still no reply.
Given the effect the new update has had on NCSoft's site at the moment you could experience a little delay in getting a response from support, but they will get to you

G_MAGNUS

G_MAGNUS

Lion's Arch Merchant

Join Date: Oct 2005

La Legion Del Dragon [LD]

W/

26 Apr 2009 at 20:52 - 12
Also, some the security on some cards will not allow the online store to process payment without prior notice. I have one such card, the payment for online store was processed outside US, and it triggered an automatic stop payment on it. So your mom might have to look at this if support tells you that the payment was cancelled by the credit card.