Accounts Banned for fraud, look/post here - Guild Wars Guru archive powered by Guild Wars Legacy

Artemis Alexandrae

Ascalonian Squire

Join Date: Nov 2009

Descendants of Honor

R/

04 Nov 2009 at 21:00 - 401

Quote:

Originally Posted by retroflow

They have an automated message tell you while you're waiting. I'm currently 3rd in the queue. I've been waiting for about 20 minutes, starting at 12th in the queue.

Edit: Just spoke to Nick from customer service. He confirmed the thing about the item I was trying to purchase being given to me for free. Apparently my account is waiting for one of the senior reps to unban it, and he's not sure how long that's going to take because he's not sure where my account is in the queue and not sure exactly what speed they're unbanning accounts in.

I mean, I guess that's okay, but it's something I already know. I just want to play already.

I just got someone but my hold never said where I was in line...I waited about 23 minutes before an agent.

johnleonard1979

Ascalonian Squire

Join Date: Nov 2009

04 Nov 2009 at 21:06 - 402

Quote:

Originally Posted by Wynthyst

As far as I understand it, anyone that made a recent purchase online and got a fraud ban is not only going to have their account restored, the charges credited back, and whatever they purchases added to their account.

If this isn't enough for you all, you need to find a different game to play.

Really? So asking for this kinda of stupid crap not to happen in the first place is asking too much?

Let's say you park your car in front of a convenience station to purchase a soda, and when you come back out your car is missing. Considering that you use your car daily, you might be annoyed when the station clerk tells you that your car was accidentally taken away and it should be restored to you within a few days.

But on the bright side, to make it up to you, they're giving you the soda for free.

Give me a break, man.

Artemis Alexandrae

Ascalonian Squire

Join Date: Nov 2009

Descendants of Honor

R/

04 Nov 2009 at 21:06 - 403

Ok, just got off the phone. They are comping my purchase...they say it could be anywhere from tonight to 2 days from now for unbanning as they have a large number of people with this issue. Their in office hours are (thankfully) longer than their phone hours.

Mr Corpser

Ascalonian Squire

Join Date: Nov 2009

US Military Base, Germany

Axsouls of Forgotten Warriors

R/Rt

04 Nov 2009 at 22:41 - 404

OMG im still waiting....will they ever call my number

johnleonard1979

Ascalonian Squire

Join Date: Nov 2009

04 Nov 2009 at 22:57 - 405

Quote:

Originally Posted by Mr Corpser

OMG im still waiting....will they ever call my number

I know it probably won't make you feel any better ...

... but you're not the only one still waiting.

Mr Corpser

Ascalonian Squire

Join Date: Nov 2009

US Military Base, Germany

Axsouls of Forgotten Warriors

R/Rt

04 Nov 2009 at 23:04 - 406

ya it does make me feel a little better

just seems wrong that they did this
i mean most if not all of us that were banned made no mistake
just was a case of wronge place wronge time

but im hopping to play soon

Karma Gia

Pre-Searing Cadet

Join Date: Dec 2005

Dallas Texas

Terra Alchemy

R/E

05 Nov 2009 at 00:52 - 407

Still waiting here too. Its been 4 days. I sent them an e-mail and got a ticket and my wife called them and talked to a service rep too. Just being patient now.....

johnleonard1979

Ascalonian Squire

Join Date: Nov 2009

05 Nov 2009 at 00:58 - 408

Does anyone know their business hours?

It's 6PM here, and I'm wondering if they are now closed for the day.

*sigh*

Karma Gia

Pre-Searing Cadet

Join Date: Dec 2005

Dallas Texas

Terra Alchemy

R/E

05 Nov 2009 at 01:03 - 409

From noon til 5 CST

ForgetAboutIt

Ascalonian Squire

Join Date: Nov 2009

Kansas City, Missouri

Drinkin' Buddies

E/Mo

05 Nov 2009 at 01:24 - 410

Quote:

Originally Posted by Artemis Alexandrae

How did you know where in the queue you were?

When you call them and get through, it tells you what number you are in the queue. Not in the queue to get your account back, but in the queue to speak to a support representative on the phone.

Within one hour of calling them and politely pointing out that it had been more than 36 hours since I'd had an update on my ticket I had everything back. I suggest you all try to call them tomorrow if your accounts are not back. They are open noon to 5 p.m. Central time. (866) 367-9516

duanuys

Pre-Searing Cadet

Join Date: Nov 2009

Aions of Truth

W/D

05 Nov 2009 at 01:28 - 411

So yea i also got banned after purchasing EotN and EotN skill pack....and it said code=045 Your guild wars account has been terminated for payment fraud. I understand, support it working on it. I am just worried because i have a guild hall, and want to tell my member to refrain from purchasing anything until clarification about this situation is resolved.

It sucks...i do hope they are quickening their pace on fixing it!

johnleonard1979

Ascalonian Squire

Join Date: Nov 2009

05 Nov 2009 at 01:38 - 412

Quote:

Originally Posted by ForgetAboutIt

Within one hour of calling them and politely pointing out that it had been more than 36 hours since I'd had an update on my ticket I had everything back. I suggest you all try to call them tomorrow if your accounts are not back. They are open noon to 5 p.m. Central time. (866) 367-9516

When I called them today I told them the same thing, they didn't do crap for me. No escalating the importance of my ticket and no additional information. I basically just got told to wait my turn, and was informed that it could still be several days.

And yes, I was polite ... despite the few choice words in my mind.

Geod

Ascalonian Squire

Join Date: Apr 2007

NoVA

Mo/Me

05 Nov 2009 at 02:21 - 413

I'm still waiting here for my account... I have time tomorrow, so I think I'll give them a call if I don't have my account unlocked by mid-day. I'm patient, but not being able to log on is slowly eating away at me.

Wynthyst

Site Contributor

Join Date: Aug 2006

Gems of Destiny

D/

05 Nov 2009 at 02:54 - 414

You know.. the more you all pester them, the slower they are going to be in getting this straightened out for everyone. As long as you have filed a support ticket, you will get helped. Keeping them on the phone or continually posting requests for updates on your tickets, just keeps them tied up so they can't get anyone's accounts fixed. Each key on every account has to be handled, it's not just click a button and unban this account, it's unban this key, and that one and the 10 others (if you have purchased extra characters, or upgrades, each one has a separate key that has to be adjusted). This is why it takes so long.

I understand this sucks, and you did nothing wrong, and guess what... all of you are getting your newly purchased upgrades free of charge. Give them a break.

If you want to be able to see Gaile's progress reports on this go to her support talk page on Guild Wars Wiki:

http://wiki.guildwars.com/wiki/Feedb...ks:_1_Nov_2009

Rogue42

Ascalonian Squire

Join Date: Dec 2005

W/E

05 Nov 2009 at 03:15 - 415

E-mail posted about 20 minutes ago unlocking my account. Hang tight people, the light at the end of the tunnel is not an oncoming train.

Martin Kerstein

Frost Gate Guardian

Join Date: May 2007

05 Nov 2009 at 03:21 - 416

I just want to let you know that there is no need to call the support hotline if you have already issued a ticket - it will actually slow down the process.

We understand that it is a great annoyance if you wait for your account to be unblocked, and that this is causing inconvenience for you.

But please bear with us and the Support team while they work on solving the issue, they are working very hard to solve all affected cases.

As Wyn has pointed out, Gaile keeps her Wiki page up to date with the latest news, so checking please make sure to check it out:

http://wiki.guildwars.com/wiki/Feedb...ks:_1_Nov_2009

Again, apologies for any inconvenience and hardship this is causing.

Edit: Could one of the Guru Admins maybe put the Link to the Gaile's support page into the initial post for better information as well?

Artemis Alexandrae

Ascalonian Squire

Join Date: Nov 2009

Descendants of Honor

R/

05 Nov 2009 at 03:42 - 417

yikes, didn't realize that their phone support people are the ones who are unlocking accounts. ...now I have guilt.

bkk69

Ascalonian Squire

Join Date: Nov 2009

05 Nov 2009 at 04:29 - 418

lol i was banned on monday. i paid for the game on their store with my cardit card and played for 3 hours before getting banned i got intouch with them on the phone now waiting for my turn to be unbanned

Mr Corpser

Ascalonian Squire

Join Date: Nov 2009

US Military Base, Germany

Axsouls of Forgotten Warriors

R/Rt

05 Nov 2009 at 05:55 - 419

I got banned on Sat night called Mon night stiil havent heard a single thing from them....im getting realy tierd with NCSoft..this CS is the worst ive seen...i mean not even a reply as to what has or hasnt been done with my ticket next.....can this proces be exspidited more quickly...or is everyone just ganna take theire sweet little time getting dothing done

Coney

Wilds Pathfinder

Join Date: Aug 2008

05 Nov 2009 at 06:22 - 420

WoW!!!

I'm seriously glad I never ordered anything online

WTF.

I do feel for the poor sods who bothered to trust. This is very sad.

Mr Corpser

Ascalonian Squire

Join Date: Nov 2009

US Military Base, Germany

Axsouls of Forgotten Warriors

R/Rt

05 Nov 2009 at 13:21 - 421

thx i cant believe that they realy care this little for us....i mean we are a paying customer but they have dicided to slow the process in my opinion to a deathly crawl

well im still waiting is thier anyone else thats waiting also??

Bled4dayz

Frost Gate Guardian

Join Date: Nov 2007

Wisconsin

P/W

05 Nov 2009 at 14:25 - 422

yup still waiting....they said there trying to get the tickets done in 36 hours...lol what a joke.

Mr Corpser

Ascalonian Squire

Join Date: Nov 2009

US Military Base, Germany

Axsouls of Forgotten Warriors

R/Rt

05 Nov 2009 at 14:31 - 423

ya im 60+ hrs now

bkk69

Ascalonian Squire

Join Date: Nov 2009

05 Nov 2009 at 14:34 - 424

well hopfully they get everyone unbanned today sad enough when you just bought guild wars to try it out and cant even play it lol stuck playing daiblo 2 for now and that game is old no one plays it now lol

Bled4dayz

Frost Gate Guardian

Join Date: Nov 2007

Wisconsin

P/W

05 Nov 2009 at 14:34 - 425

Better have it before the weekend

Bled4dayz

Frost Gate Guardian

Join Date: Nov 2007

Wisconsin

P/W

05 Nov 2009 at 14:35 - 426

Quote:

Originally Posted by bkk69

well hopfully they get everyone unbanned today sad enough when you just bought guild wars to try it out and cant even play it lol stuck playing daiblo 2 for now and that game is old no one plays it now lol

lol diablo 2 ftw..still have my dang account on bnet....that isn't banned though.

bkk69

Ascalonian Squire

Join Date: Nov 2009

05 Nov 2009 at 14:37 - 427

Quote:

Originally Posted by Bled4dayz

lol diablo 2 ftw..still have my dang account on bnet....that isn't banned though.

ya i still have my account but nobody trades on there i spent 6 hours trying to get a ebotdz lol it sad now

Bled4dayz

Frost Gate Guardian

Join Date: Nov 2007

Wisconsin

P/W

05 Nov 2009 at 14:39 - 428

Quote:

Originally Posted by bkk69

ya i still have my account but nobody trades on there i spent 6 hours trying to get a ebotdz lol it sad now

well the fact you try to trade with high runes or something and just just end up poofing if you don't perm them..lol

bkk69

Ascalonian Squire

Join Date: Nov 2009

05 Nov 2009 at 14:42 - 429

ya every one uses d2jsp now lol i cant stand that i suck at it lol so my freind told me to try guild wars so insteed of waiting and trying to buy it from a store i end up buying from online store and this is what i get

well at lest i get a totaly free game now lol

Bled4dayz

Frost Gate Guardian

Join Date: Nov 2007

Wisconsin

P/W

05 Nov 2009 at 14:51 - 430

Quote:

Originally Posted by bkk69

ya every one uses d2jsp now lol i cant stand that i suck at it lol so my freind told me to try guild wars so insteed of waiting and trying to buy it from a store i end up buying from online store and this is what i get

well at lest i get a totaly free game now lol

yea, if i knew this would happen and got free addons I woulda got more o.O

Geod

Ascalonian Squire

Join Date: Apr 2007

NoVA

Mo/Me

05 Nov 2009 at 16:27 - 431

My account just got unblocked. So patience is key! Thanks support guys, Gaile, Regina, Martin, and everyone for getting it sorted out. I appreciate it.

Everyone else that hasn't had their account unlocked yet: Be patient, it will happen eventually. There's worse things in life than not being able to play GW.

Kador

Frost Gate Guardian

Join Date: Oct 2009

05 Nov 2009 at 16:50 - 432

Those of you who just bought the game and got banned for it are sort of lucky. You haven't played enough to really get hooked and you end up with a completely free game. Not bad.

though seriously buying campaigns from the online store and paying full MSRP isn't normally the smartest way to go, they are significantly cheaper bought elsewhere. Like 1/3 to 1/2 the price.

Bled4dayz

Frost Gate Guardian

Join Date: Nov 2007

Wisconsin

P/W

05 Nov 2009 at 17:00 - 433

yay got unbanned

Chelsea Delgado

Pre-Searing Cadet

Join Date: Oct 2009

W/R

05 Nov 2009 at 17:42 - 434

Makes me not ever want to purchase anything online.
Ever. lol

Artemis Alexandrae

Ascalonian Squire

Join Date: Nov 2009

Descendants of Honor

R/

05 Nov 2009 at 18:57 - 435

I am back up and running and fyi I put through a ticket the evening of Sunday 11/1

bkk69

Ascalonian Squire

Join Date: Nov 2009

05 Nov 2009 at 19:12 - 436

lol now i need to wait for my turn to be unbanned lol

Mr Corpser

Ascalonian Squire

Join Date: Nov 2009

US Military Base, Germany

Axsouls of Forgotten Warriors

R/Rt

05 Nov 2009 at 20:22 - 437

lol same here but my ticket was filled on monday

bkk69

Ascalonian Squire

Join Date: Nov 2009

05 Nov 2009 at 21:12 - 438

ya i did ming on tuesday at 2 pm so hoping i get lucky and done by today or friday. hate waiting for stuff lol

retroflow

Ascalonian Squire

Join Date: Nov 2009

D/Mo

05 Nov 2009 at 21:41 - 439

Just got my account unbanned, also put my ticket through Sunday evening. I'm up a free storage pane, but this whole situation just left a bad taste in my mouth. The storage pane I bought was the first thing I ever got from the store, but I think I'm going to refrain from in-store purchases from here on in.

Good luck to everyone else, I hope your accounts get unbanned soon. =]

Mr Corpser

Ascalonian Squire

Join Date: Nov 2009

US Military Base, Germany

Axsouls of Forgotten Warriors

R/Rt

05 Nov 2009 at 21:43 - 440

Just got my money credited back to me....still waiting to get my account back though