XTH incredibly slow

Wish Swiftdeath

Desert Nomad

Join Date: Feb 2007

Mo/W

You have 720 hours to predict and you try to do it in the last four hours.

Yes, i'm hyperboling but my point is the same.

Coast

Coast

Furnace Stoker

Join Date: Jul 2006

Belgium

Whats Going On [sup]

Mo/

Why would anyone predict 720hours before the mat?

Fril Estelin

Fril Estelin

So Serious...

Join Date: Jan 2007

London

Nerfs Are [WHAK]

E/

Quote:
Originally Posted by Coast View Post
How does voting 4hours before it ends is considered the last minute?
Apparently, you need a lesson: the "last minute" expression doesn't denote litteraly minutes before the end, but the relative closeness to a deadline. As said above, you could have voted 24h before the XTH deadline without any different, and you wouldn't have had the problem.

Quote:
Didn't know u hate rich people.
-1for u!!!
Didn't know you had so much trouble understanding English. Hate? Where do you see hate? I'm simply saying that it's ridiculous to buy GW accounts solely for the purpose of the XTH.

Quote:
Originally Posted by funway ftw View Post
snip
I never thought I'd say that, PvP-style, but umad?

Coast

Coast

Furnace Stoker

Join Date: Jul 2006

Belgium

Whats Going On [sup]

Mo/

Quote:
Originally Posted by Fril Estelin View Post
Apparently, you need a lesson: the "last minute" expression doesn't denote litteraly minutes before the end, but the relative closeness to a deadline. As I said above, you could have voted 24h before the XTH deadline without any different, and you wouldn't have had the problem.



Didn't know you had so much trouble understanding English. Hate? Where do you see hate? I'm simply saying that it's ridiculous to buy GW accounts solely for the purpose of the XTH.



I never thought I'd say that, PvP-style, but umad?
4h before xth deadline not all guilds were qualified= reason to not vote yet.

As for the hatething: u didn't type it, but we all know what ur intentions were
love u 2 <3

Fril Estelin

Fril Estelin

So Serious...

Join Date: Jan 2007

London

Nerfs Are [WHAK]

E/

Quote:
Originally Posted by Coast View Post
4h before xth deadline not all guilds were qualified= reason to not vote yet.
I voted on Wednesday and I didn't see of the major guilds that weren't qualified. Can you name a major guild that only qualified during the last 24 hours?

Quote:
As for the hatething: u didn't type it, but we all know what ur intentions were
love u 2 <3
<3

lilDeath

Krytan Explorer

Join Date: Sep 2006

Treehouse #1

W/

It is clear that some posters in this thread has no RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOing idea about what service delivery is about.

If a service is offered, it must work. Bottom line.

Why the RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GO should you, as the client, have to vote early or compensate in any way or form because the people you are TRUSTING to supply you with this service - which they created - have failed. (Yes, I know, joke's on me for trusting ANET, I should have known better).

Just a retard would think like that and I suspect these same posters which say you should vote earlier to compensate for ANET failing, must probably still grow up and earn their own money and realise what the real-world is actually like.

All I know is that if one of my companies services failed so miserably like what happened yesterday with XTH, and it happens to be a service I am responsible for, then I would be in serious and very deep shit right about now.

Coast

Coast

Furnace Stoker

Join Date: Jul 2006

Belgium

Whats Going On [sup]

Mo/

Quote:
Originally Posted by lilDeath View Post
It is clear that some posters in this thread has no RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOing idea about what service delivery is about.

If a service is offered, it must work. Bottom line.

Why the RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GO should you, as the client, have to vote early or compensate in any way or form because the people you are TRUSTING to supply you with this service - which they created - have failed. (Yes, I know, joke's on me for trusting ANET, I should have known better).

Just a retard would think like that and I suspect these same posters which say you should vote earlier to compensate for ANET failing, must probably still grow up and earn their own money and realise what the real-world is actually like.

All I know is that if one of my companies services failed so miserably like what happened yesterday with XTH, and it happens to be a service I am responsible for, then I would be in serious and very deep shit right about now.
i agree with what u said

Wish Swiftdeath

Desert Nomad

Join Date: Feb 2007

Mo/W

Yeah except you didn't pay for XTH, they added it onto the game free of charge to please people.

Free stuff usually isn't as good as stuff you pay for, especially when it's overloaded by people looking for freebies.

dontdeleteme

Pre-Searing Cadet

Join Date: May 2009

Regardless of whether they provide a "service" or not, the box clearly states online play may change at anytime. They don't have to have anything working or on time. Yet, you still chose to play. If you really have such a problem with how much anet fails, find a new hobby. And looking at Enon's post.. (number 9), just because someones has a different viewpoint doesn't necessitate (sp) you to tell them to get laid. Well, that's how i feel anyway seemed completely unwarranted, unless for some reason someone you've never met on a bloody forum somehow was able to damage your ego. Hmph. Well I made my predictions yesterday morning gl to everyone.

Fril Estelin

Fril Estelin

So Serious...

Join Date: Jan 2007

London

Nerfs Are [WHAK]

E/

Quote:
Originally Posted by lilDeath View Post
must probably still grow up and earn their own money and realise what the real-world is actually like.
Hilarious. GW, and in particular XTH, is very real-world. There's a serious lack of arguments with people in this thread who will/may not get their free zkeys!

zwei2stein

zwei2stein

Grotto Attendant

Join Date: Jun 2006

Europe

The German Order [GER]

N/

Quote:
Originally Posted by Coast View Post
4h before xth deadline not all guilds were qualified= reason to not vote yet.
If you vote early with crude votes, you can still refine them later. You are not forbidden to re-vote, you know.

Voting Week before deadline means that you have made certain that you get at least some RPs. if you can not vote in in fast minute.

And last minute votes can be prevented by lots of things related to RL and having life (computer breakdown, connection troubles at isp, power failure, having social life and attending party/having sex... ).

So, regardless of xth status, votling in last minute is just plain dumb for reasons anet can not fix ever.

Chicken Ftw

Chicken Ftw

Wilds Pathfinder

Join Date: May 2006

Reading some of the arguments in this thread makes my brain feel like it just got punched in the nuts. "You're not raging about this? You had the common sense to vote the night before, with a new system up and knowing there's always a zerg rush during final few hours? YOU MUST NOT MAKE YOUR OWN MONEY, YOU HAVE NO IDEA WHAT THE REAL WORLD IS LIKE OMGZ!"

...wut

Enon

Enon

Lion's Arch Merchant

Join Date: Mar 2006

Taking a dip at Nundu Bay

Quote:
Originally Posted by Fril Estelin View Post
There's a serious lack of arguments with people in this thread who will/may not get their free zkeys!
Don't flatter yourself. It's not like you made a very solid case

Symeon

Symeon

Forge Runner

Join Date: Jul 2005

As I feared, this thread has degenerated into people who did manage to vote mocking those who didn't. I'm tempted to close it, but let me first make this argument.

Regardless of whether we should leave voting to the last minute or not, the XTH has never had server load problems before, even in the last few hours when many people make their predictions. Thus we had no reason to expect it to be down for 6 hours (or more, I wasn't awake) this month. What if the XTH had been down for a whole day or more? Then those of you who voted the day before wouldn't have been able to either, and would be just as ticked off as us. We don't know if the load problems were caused by the amount of people accessing it, but if they were, this is going to happen next month, and people will complain again. ANet's attempt to improve the XTH has seriously failed if we have to accept that we won't be able to vote in the last few hours, potentially missing some key picks that qualify late.

Wish Swiftdeath

Desert Nomad

Join Date: Feb 2007

Mo/W

Then just vote earlier.

You can't expect to leave the house during the middle of rush hour and drive to work on time.

Esprit

Esprit

Desert Nomad

Join Date: Jun 2005

Dvd Forums [DVDF]

E/

Valid points Symeon, of course people are going to say vote earlier than a day before.

I would say this is probably a one time occurance, the new system got its first test under stressed conditions and it apparently choked, so let's assume that Anet will remedy this (despite what support has said) for the next round..

For next month, I would probably vote a few days early, and then come back a few hours before it closes to check for last minute qualifiers. That way you know you have at least a set of votes in. So you might have to re-vote next month if that's the case, but you saw what happened this month, so best to avoid it again by going in early.

Gli

Forge Runner

Join Date: Nov 2005

Voting at the last minute is almost as stupid as using the online store at the start of a weekend before a bank holiday monday.

lilDeath

Krytan Explorer

Join Date: Sep 2006

Treehouse #1

W/

It's a free service?

I am pretty sure they spent time creating it because they knew they would get money off it somehow (people buying more accounts to put more votes down, earn more keys = money etc) or even if they already did make money from what they were offering in the in-game store, they will now just get more $$$ or get more interest into the game. That's what value-added services are all about.

Have a look-see at all the different and additional items in the in-game store you can buy. I am also pretty sure I paid for pretty much anything they decided to develop and release to the players with all my char slots and campaigns I bought... and and and. The same for everybody else.

So, stop this BS talk of 'free'. It is paid for. Everyone paid for it. ANet is not stupid to create something for 'free'. That's not how a business works. ANET knows full well whether they can make money off this service or they already made money and therefore created the service, to the benefit of their loyal active players who are still supporting the game. No doubt.

Also, I have a right to complain. People saying anything else, like find something else or find a new hobby, they are simply failing to see what keeps a game (i.e. business) going and that it is in any company's best interest to keep their client base happy. Without them you are nothing and have nothing, i.e. doomed.

It is a value-added service after all, so it must add value to a player's experience. And, if it is so free (yes, in the sense they are not charging for it), it still does not mean it must be unstable and it does not excuse it for being problematic. That's not professional at all. I dare say even ANet will agree with this statement.

Esprit

Esprit

Desert Nomad

Join Date: Jun 2005

Dvd Forums [DVDF]

E/

Quote:
Originally Posted by lilDeath View Post
<long rant>
While there is partial truth to your rant, Anet probably created the Xunlai house to get people more involved with game (PvP) and if there are tourney/z-key handouts that are free then you attract more people to watch Observer and be in game selling loot for z-chests. It's all about bringing a fresh angle to an worn game to keep the in-game player population up.

If you give everything the right twist, nothing is free in life and then you are being a downer and no one likes downers.

AngelWJedi

AngelWJedi

Furnace Stoker

Join Date: Sep 2008

orlando,florida

Society of Souls [Argh]

Rt/E

i can see both points. i usually make my predictions the day before then change them when i get names from a advid gvg friend. and 9/10 some of the names he gives me arent even listed the day i had first made my predictions! so i can why some peeps are mad they cant make theirs. like during the free pane anet should have realized the slowness as one of the bad things that can happend.

Amnel Ithtirsol

Amnel Ithtirsol

Lion's Arch Merchant

Join Date: Feb 2008

AU

League Of The Fallen

Mo/

Same here, could not make any predictions. QQ

So don't buy stuff from the online store and, if you do (and it happens to be an extra account), don't try to use it to get some more z-keys because the site wont work.

GG Anet.
World class.

Coast

Coast

Furnace Stoker

Join Date: Jul 2006

Belgium

Whats Going On [sup]

Mo/

Quote:
Originally Posted by zwei2stein View Post
If you vote early with crude votes, you can still refine them later. You are not forbidden to re-vote, you know.

Voting Week before deadline means that you have made certain that you get at least some RPs. if you can not vote in in fast minute.

And last minute votes can be prevented by lots of things related to RL and having life (computer breakdown, connection troubles at isp, power failure, having social life and attending party/having sex... ).

So, regardless of xth status, votling in last minute is just plain dumb for reasons anet can not fix ever.
I never like voting with crude votes, since otherwise I got to re-vote= even using more time on something that is incredible boring so that won't be happening.
Also looks like an obligation= bad

Apollo Smile

Apollo Smile

Wilds Pathfinder

Join Date: Jan 2008

[LORE]

E/Mo

Had no problems with th XTH whatsoever, in its old form or new.

lilDeath

Krytan Explorer

Join Date: Sep 2006

Treehouse #1

W/

Quote:
Originally Posted by Esprit View Post
While there is partial truth to your rant, Anet probably created the Xunlai house to get people more involved with game (PvP) and if there are tourney/z-key handouts that are free then you attract more people to watch Observer and be in game selling loot for z-chests. It's all about bringing a fresh angle to an worn game to keep the in-game player population up.
Yes, I agree.
I believe I covered this in my post where I said - "they will now just get more $$$ or get more interest into the game".

Quote:
Originally Posted by Apollo Smile View Post
Had no problems with th XTH whatsoever, in its old form or new.
The problems being referred to in this thread (slow browsing, site timing out, being logged OUT while trying to log in because it took so long, managing to log in and trying to make predictions, but nothing happening, website looping) were all experienced during the 5-6 hours before the closing time for GvG preds and only started working 1-2 hours or so after the closing time for GvG.

Sunday I managed to do my 1v1 preds, but no GvG because of the problems on Saturday.
I have always done my preds like this, 4-6 hours before closing and it has always worked.

This is the first time there is this complete failure (to my knowledge) and this only since the introduction of this new XTH system.
Other than these problems, the new XTH also seems to have a rather terrible listing method for the accounts.
Example - You see certain names in the prediction list, but when saving it, the name changes to something else which is not even on the HB ladder on the GW site.
Try finding all the players in the top8 finishers of 1v1 on the HB ladder, for instance.
SO, it appears there are a few bugs still in this system.

Anyway, enough now.
Most importantly and sadly - ANET doesn't even know about it, they have not acknowledged anything, heck their Support didn't even know about any problems (from posts in this thread) WHILE the problem was still happening and people all over the world were complaining.

Lets see if things improve next month and whether the same issues will arise.

persuadu

Frost Gate Guardian

Join Date: Nov 2007

DTH

R/

Yah, I missed out on GvG for all 3 of my accounts too. Page would not load. Would be nice if they could do something about it, but what can they do for us?

Enon

Enon

Lion's Arch Merchant

Join Date: Mar 2006

Taking a dip at Nundu Bay

Quote:
Originally Posted by lilDeath View Post
Most importantly and sadly - ANET doesn't even know about it, they have not acknowledged anything, heck their Support didn't even know about any problems (from posts in this thread) WHILE the problem was still happening and people all over the world were complaining.
That's probably because GW Support claims they can't affect the website in any way. It's been forwarded to the Development Team though.

funway ftw

Frost Gate Guardian

Join Date: Dec 2008

R/

Not really amused that anet hasnt even responded about the issue yes there was one and what do they have in place to avoid this happening again.

Enon

Enon

Lion's Arch Merchant

Join Date: Mar 2006

Taking a dip at Nundu Bay

Bumping! :-)

I finally got a response from GW Support, it only took them 2 weeks, regarding the issues with XTH last month.
Quote:
Originally Posted by Response (GM Lemoncobra) 06/16/2009 10:44 AM
No matter how large or expansive a nation's network is, there will occasionally be issues with "bottle-necking" when mass amounts of users attempt to access one site. This also occurs when certain social networking sites link to one page. With the recent update, many users were informed about the new Xunlai House Tournament system at one time. Players who had never attempted the system decided to give it a try. And there was some congestion. I'm sorry to hear that you weren't able to make your last minute decisions. However, it is highly doubtful that this issue should occur again.
So this month we can do last minute predictions again. Yay!

lilDeath

Krytan Explorer

Join Date: Sep 2006

Treehouse #1

W/

That's quite a horrible response. Even their support people has no tact and professionalism.

The example the Gm supplied is a classic case of an Internet system. They simply did not plan and build this system to scale to capacity. That's as simple as that. That's why 'congestion' happen.

The above response is filled with excuses, shrugging responsibility and then rounding it off with a sarcastic / snide remark about 'last minute decisions'.

Nice.