In-Game store overcharged me?

Hiddengecko

Pre-Searing Cadet

Join Date: Jun 2009

D/W

Yeah, I know these aren't the official forums, but before I go to support or the bank I'd just like to know if I missed some sort of standard protocol.

I purchased EotN today (using a debit card) to celebrate being done with finals. Being a full-time, live-at-home student, I'm pretty close to broke, but I transferred about $40 to chequing before I purchased it. When I decided that I might want to check if I still had enough remaining for a character makeover, I found that I now have somewhere around -$70 in my account. As I checked the amount remaining immediately before purchasing, I'm a little confused. Did the store just charge me multiple times?

The only reason I feel the need to ask is that I've read something about how certain stores place a sort of temporary charge that is removed after a period of days or weeks, although I could be misunderstanding this completely.

Yes, I understand that to anyone with the least bit of financial experience, this is probably a stupid question. Regardless, any advice would be appreciated.

Banane-O-Man

Banane-O-Man

Krytan Explorer

Join Date: Jul 2006

A/

Check your buying logs, see if something happened.

Hiddengecko

Pre-Searing Cadet

Join Date: Jun 2009

D/W

Quote:
Originally Posted by Banane-O-Man View Post
Check your buying logs, see if something happened.
Yeah, I plan to. Unfortunately my bank's crappy site won't let me do that online, so I have to use the phone and wade through 15 minute's worth of mechavoice or grumpy representatives.

Braxton619

Braxton619

Desert Nomad

Join Date: Jul 2008

A/W

Log in your NC Soft account and go to Account options. Go to Billing and see the transaction.

wire dawg

Academy Page

Join Date: Oct 2008

happy guild moor [hgm]

E/

check your email that is attached to your ncsoft account when u purchase anything from the ingame store they also send u an email make sure to check bulk or spam email

tommarrow

tommarrow

Wilds Pathfinder

Join Date: Dec 2005

Shyft Machine [MYTH]

E/

So you put $40 in then when you check later you have $70? Sounds like a good deal to me.

powerslave

Academy Page

Join Date: Apr 2006

Calgary Canada

I'm pretty sure he said -$70, as in, he was overcharged and is now in the red. Talk to your bank as soon as you get a chance.

Hiddengecko

Pre-Searing Cadet

Join Date: Jun 2009

D/W

Yeah, what I think happened is that the badly coded online store timed out but made the purchase anyway, so when I hit reconnect it did it again.
Then my bank charged me overdraft.