NCSoft Support

How long does it take for something as simple as getting a CD-Key applied to account to get done? I tried on Saturday to buy the Nightfall Unlock Pack, pay with Paypal... but I only lost 9 EUR, no cd-key added to account, and after "sending the ticket to account support" I got no response. My account history and the store both "think" that I have bought the pack, but there's not cd-key added...

How long will I have to wait? Any of you had this kind of problem before?

I've had to wait several weeks for NCSoft reports to get through. I'd assume they're just being poopheads D:

I can assure you there not poopheads over 4 yrs I have always had a support question replied to very quickly (always within 24 hrs) its about time u give those guys a break


I have always had an excellent service


Back to the OP srry bt that.

In your master account You said it thinks???/ does it say purchased or not?
You will also have an Email sent t you conirming payment and the key /serial have you checkedyour Email??

When you have paid it it automatically adds it have you had a look on your char to see if the skill pack is live?

If it does confirm it in your master account ,then you will get a reply proberly within 24hrs of submitting...The only time it will take longer is that it may get escalated to another Dept...to confirm that it has been paid ect

That means a short delay only

id say keep bugging them it might you get you an answer a little quicker

Yeah... Turns out that the more you complain, the faster it'll be done.

Support managed to add it today.

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