Not Happy.
Sean Wilson
I bought Guild wars Nightfall around 18 months ago. Some time after I also bought Eye of The North. After a few months of playing, guild wars was uninstalled from my computer, I had the remember account name box ticked so I wouldn't have to type it in. After my game was deleted from my pc I couldn't remember my account name after installing the game on to my laptop. I have since (about a year), been trying to get my account name, sending several e-mails to the support staff however the support staff haven't helped me at all. Is there someone on here who can help?
jackers1234
your account name is the email you used to create your account.
Sean Wilson
I used a Plaync account if my memory serves, and I do not remember the e-mail I used anyway.
jackers1234
so your account name will be [email protected] however, if you cannot remember what that something is, then im afraid no one can help you
Highlander Of Alba
As above post has said your email is the answer here
Once you have did that and put in password you will be able to play again
If you have forgotten the password then request a new password at log in also , this will ensure a temp one can be sent to your email addy for you to confirm ,also check your spam box if you do this as it may get put in there.
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If you have still difficulties then send them the serial keys that you had .
Your name and address
What accounts where on same ie n/f ..eye ect
IF you have a master account then so much the better .
The system in place is to ensure you are the person who has/had the account not getting one from a friend ect
Support is as good to reply if you send as much information at the start as saves any back and forth..
Then if after a few days if no joy go into your email they sent you confirming the incident and ..Update the ticket for speedier reply
Once you have did that and put in password you will be able to play again
If you have forgotten the password then request a new password at log in also , this will ensure a temp one can be sent to your email addy for you to confirm ,also check your spam box if you do this as it may get put in there.
..............................
If you have still difficulties then send them the serial keys that you had .
Your name and address
What accounts where on same ie n/f ..eye ect
IF you have a master account then so much the better .
The system in place is to ensure you are the person who has/had the account not getting one from a friend ect
Support is as good to reply if you send as much information at the start as saves any back and forth..
Then if after a few days if no joy go into your email they sent you confirming the incident and ..Update the ticket for speedier reply
jackers1234
the password reset option wont work, as he said he used a plaync account,so h would need to login to the plaync website to change his details.
Sean Wilson
Can't a staff member just look at what account the char Archangel Sean belongs to or something like that?
jackers1234
no, they wont give you that information just from that. you will need to give them your serial keys, address etc as was said above.
miskav
Remember kids, don't go around making random login names for games you pay for.
No seriously, you should know that they wont give it out to you.
The only way they'll ever help you with this, is if you give them information about the campaigns you owned, and the serial codes of BOTH of them.
No seriously, you should know that they wont give it out to you.
The only way they'll ever help you with this, is if you give them information about the campaigns you owned, and the serial codes of BOTH of them.
Sean Wilson
If I dont have lost/don't remember serial numbers? Not to mention it's hard to remember exactly how I put the address.
@Miksav, my usernames are always something relating to me or my family.
@Miksav, my usernames are always something relating to me or my family.
jackers1234
Quote:
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Originally Posted by miskav
Remember kids, don't go around making random login names for games you pay for.
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QFT. if you have a bad memory, and are gonna reinstall, then you should write your info on paper.
jackers1234
Quote:
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Originally Posted by Sean Wilson
If I dont have lost/don't remember serial numbers? Not to mention it's hard to remember exactly how I put the address.
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EDIT: sry for double post.
Harvarti
Quote:
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Originally Posted by jackers1234
QFT. if you have a bad memory, and are gonna reinstall, then you should write your info on paper.
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Sean Wilson
Was unistalled by another member of my family. I was going to write it down.
Those hints are very helpful in hindsight. >.>
Those hints are very helpful in hindsight. >.>
jackers1234
please try not to turn this into a QQ thread. your options seem to be; find your serials, remember your info, or buy new games.
Sean Wilson
Quote:
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Originally Posted by jackers1234
please try not to turn this into a QQ thread. your options seem to be; find your serials, remember your info, or buy new games.
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Savio
If you still have the PC, reinstall Guild Wars on it as it could still have the account name saved.
Sean Wilson
I thought of that and it did not work unfortunately
Regulus X
If you cannot remember your email/pass or provide any of the applicable account information accurately to NCSoft when asked, you will not be able to recover your old account for security reasons. Rules are rules and they will stand by them.
Buying another account doesn't sound too bad, either. I just hope you didn't have any high end items, titles, Collector Edition Keys, etc.. on your "lost" account; I'd then feel very sorry for your "loss".
Buying another account doesn't sound too bad, either. I just hope you didn't have any high end items, titles, Collector Edition Keys, etc.. on your "lost" account; I'd then feel very sorry for your "loss".
jackers1234
couldnt help but lol at "loss" in inverted commas =P
Crazyvietguy
In all honesty I wish you the best of luck but its nice to see that GW staff doesn't give out account information for just "requesting it"
That would bother me more.
If you found your serial numbers I think you would get a response. As far as just saying "I'm archangel sean, can I have my email and PW?", well we've seen that doesn't work.
That would bother me more.
If you found your serial numbers I think you would get a response. As far as just saying "I'm archangel sean, can I have my email and PW?", well we've seen that doesn't work.
Seraphim Angel
Yea going though support site can be a major drag. If you really want to play you can always get the trilogy pack and just start right away. It is fairly cheap now around 40 bucks and it comes with all 3 games except EOTN. Just a thought.
Good luck with support
Good luck with support
Bob Bobit
I played a while back, then stoped for a yr now playing agian and i knew my email but not my pw but lost my old email i used to sign up. and couldnt find the accese keys i used to install. They helped me out and got me back on with my old account and working good.
the support staff is killer here! some of the best ive seen
the support staff is killer here! some of the best ive seen
HawkofStorms
Also keep in mind this is a fan run website. Nobody here can "look up what e-mail character x" belongs to.
Sean Wilson
Quote:
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Originally Posted by Crazyvietguy
In all honesty I wish you the best of luck but its nice to see that GW staff doesn't give out account information for just "requesting it"
That would bother me more. If you found your serial numbers I think you would get a response. As far as just saying "I'm archangel sean, can I have my email and PW?", well we've seen that doesn't work. |
TheRaven
Sean, you have to look at it from a security standpoint.
Let's say I can't remember my username or password either so I e-mail support and ask them for help. I remember my character name, it's <insert wellknown rich player here>. I haven't played in awhile and can I please please please have my username and password back.
If you can't provide your username or the account's serial keys then you can't prove you're the owner.
Let's say I can't remember my username or password either so I e-mail support and ask them for help. I remember my character name, it's <insert wellknown rich player here>. I haven't played in awhile and can I please please please have my username and password back.
If you can't provide your username or the account's serial keys then you can't prove you're the owner.
Highlander Of Alba
I wont post any links but, there are plenty of free programs that will find your serial key if its on your h/d
Sean you have asked and asked many times IGave you the official stance on this
So spend a bit of time ....Google .... say lost serial keys and you will find many ways to retrive it if and I say if you had it installed on your pc
Sean you have asked and asked many times IGave you the official stance on this
So spend a bit of time ....Google .... say lost serial keys and you will find many ways to retrive it if and I say if you had it installed on your pc
Sean Wilson
Have to admit the support staff have improved since last time I tried, There may be progress this time.
mello's scythe
i had almost the same problem, but the differents between me and you is:
i registered with my normal e-mail and forgot that, and forgot my password.
i contacted the plaync support team and filled out everything they asked, and what i still remember, they told me my account wans't linked to a plaync account, and i found out with what e-mail i registered, however, this doesn't help you alot.
but like all other poeple say, your serial key(s) are needed, otherwise your account is lost and there's no other way you can prove that you are the true owner.
giving a password alone won't prove enough.
~mello's scythe~
i registered with my normal e-mail and forgot that, and forgot my password.
i contacted the plaync support team and filled out everything they asked, and what i still remember, they told me my account wans't linked to a plaync account, and i found out with what e-mail i registered, however, this doesn't help you alot.
but like all other poeple say, your serial key(s) are needed, otherwise your account is lost and there's no other way you can prove that you are the true owner.
giving a password alone won't prove enough.
~mello's scythe~