new dell, rata sum doesnt load

just got a new dell(not a great model, but new) my ele is in rata sum, but every time i load the ele it just turns into a black screen and nothing happens, all my other chars load, any1 have an idea, i found a lil something in search but that program is in another language and didnt work... thanks in advance

Does it have an Intergrated Intel Chipset for Graphics?

Intel(R) G33/G31 Express Chipset Family, came with...integrated i guess...windows vista

The integrated Intel cards are just riddled with problems...

How bout the computer itself?

Can you post:

Laptop/Desktop
CPU (processor)
RAM (aka "Memory")

If it's a laptop you will need to do some tweaking, I forget where the post is here on guru but hopefully someone knows and will post it for you.

If it's a Desktop you are in luck, check and see if you have an AGP 8x or PCI Express x16 Slot available and buy a new graphics card. You don't need a monster of a card to get the game to run good. I'd say anything ATI Radeon x1600 grade or above will do. 128-256 MB or higher is also good. I mentioned the x1600 because thats what I have and it runs great. You can probably get a Radeon HD series really cheap though, even better.

its desktop

Intel(R) Graphics Media Accelerator Driver Report


Report Date: 08/11/2009
Report Time[hr:mm:ss]: 02:56:51
Driver Version: 7.14.10.1437
Operating System: Windows Vista (TM) Home Premium* , Service Pack 1 (6.0.6001)
Default Language: English
DirectX* Version: 10.0
Physical Memory: 4084 MB
Minimum Graphics Memory: 8 MB
Maximum Graphics Memory: 286 MB
Graphics Memory in Use: 218 MB
Processor: Intel64 Family 6 Model 23 Stepping 6 GenuineIntel
Processor Speed: 2493 MHZ
Device Revision: 02


* Accelerator Information *

Accelerator in Use: Intel(R) G33/G31 Express Chipset Family
Video BIOS: 1471
Current Graphics Mode: 1024 by 768 True Color (60 Hz)



* Devices Connected to the Graphics Accelerator *


Active Monitors: 1


* Monitor *

Monitor Name: Samsung SyncMaster 150t(D)/570D TFT(D)/MagicSyncMaster L15D(D)
Display Type: Digital
Gamma Value: 1.97
DDC2 Protocol: Supported
Maximum Image Size: Horizontal: 11.0 inches
Vertical: 9.0 inches
Monitor Supported Modes:
640 by 480 (60 Hz)
640 by 480 (60 Hz)
640 by 480 (75 Hz)
720 by 400 (70 Hz)
800 by 600 (60 Hz)
800 by 600 (60 Hz)
800 by 600 (75 Hz)
1024 by 768 (60 Hz)
1024 by 768 (60 Hz)
Display Power Management Support:
Standby Mode: Not Supported
Suspend Mode: Not Supported
Active Off Mode: Supported

* Other names and brands are the property of their respective owners.

shouldn't happen, is it only Rata Sum? Was it packed?

-image it. It might be downloading, displaying, and playing at the same time. I could see that overloading that chipset, especially if its crowded.

http://guildwars.wikia.com/wiki/-image#-image

My little brother had the same problem with a new dell pc.
He just bought a new graphics card installed it and everything was fine

Generally, Intel GMA chips are not supported in Guild Wars. You might want to see this thread for more information.

The G31 from Intel is rotten for gaming - many many people that have that chipset cannot load in Rata Sum,or once they get there they are "stuck" search for the stikied thread by Moriz, I think it's int he Hardware section - there may be some work arounds that will let you play, although not the most enjoyable of gaming experiences. Since it's a desktop and new you just about can be sure that you have an empty PCI- Express x 16 slot available - there are dedicated video cards on the market now for under $50 that will handle GW and more with ease. I suggest gettign one of them.

Too bad you didn't give us the model number of the Dell so we could look it up.

But anyway, as has been said, if the computer has a actual physical PCI-e slot, ANY discrete video card would be better than the Intel GMA.

dell inspiron 530s
thanks for the replies, looks like ill need to search for a compatible card

From what I can find on the 530s, it's a slim-line, small case. It apparently has a PCI-e slot, but you will probably need a low-profile video card to fit in the case.

Edit: that POS dell only comes with a 250watt power supply, which reduces your video card choices even further.

thanks for the info, that blows....
yes its slim line is it even worth getting a new card? will it help? if so, which 1 is a good one?