Hey guys.
I recently started playing GW again and I noticed a certain anomaly. My computer will randomly without warning shutoff in the middle of gameplay. It is NOT a hardware issue, because my specs are
Intel corei7 965
4GB ddr3 ram
two 600 watt power supplies
nvidia gtx 285
msi platinum x58 mobo
800GB hard drive
and its in a perfectly cooled, open air enviornment. I've read alot of other people having this problem, but everyone who responds thinks its a hardware problem. its not. so, plz help?
Random shutoffs o.O
GoneRebel
Kattar
Does it only happen with Guild Wars, or does it happen with other games as well?
Edit: Should have mentioned this earlier: what other games do you play on the system?
Edit: Should have mentioned this earlier: what other games do you play on the system?
GoneRebel
GuildWars only
Elder III
have you checked system temps? That's the most likely reason for it to shut off mid-game. If you don't already have a program to monitor system temps, you can download Everest Ultimate Trial Version for free... it's pretty good monitoring software. If you have checked that all out already, what temps are you running across the board?
GoneRebel
Yeah, i bought the everest full version, inside temperature is running at a steady 75-80, perfectly acceptable, plus its in an open enviornment, not a closed off desk
Bob Slydell
Quote:
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Originally Posted by GoneRebel
Yeah, i bought the everest full version, inside temperature is running at a steady 75-80, perfectly acceptable, plus its in an open enviornment, not a closed off desk
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GoneRebel
75-85 Fahrenheit, cuz i have water cooling and fans. so im just tryi ng to demonstrate to everyone that its not a hardware issue =D
arch psyker
check to make sure your drivers are up to date.
just want to let you know it can be a hardware issue still. I had a similar issue that happened to me that required a power supply replacement.
just want to let you know it can be a hardware issue still. I had a similar issue that happened to me that required a power supply replacement.
IronSheik
Definitely can be a hardware issue, I had lockups during GW only where I had to force reboot, but it was my videocard causing it.
GoneRebel
really? cuz, everything is really new, and never replaced anything, perfect condition... could it just be a freak thing thqat can happen to anyone?
IronSheik
Quote:
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Originally Posted by GoneRebel
really? cuz, everything is really new, and never replaced anything, perfect condition... could it just be a freak thing thqat can happen to anyone?
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It may/may not be hardware, but it's a possibility.
Elder III
try to defrag yot gw.dat file
and
run a thorough virus scan
and
run a thorough virus scan
rb.widow
Quote:
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Originally Posted by Chrisworld
75-80C? Or Fahrenheit? 75-80F is cold for a computer system... I'm thinking 80 C which is 176 F... wayyy to hot for just about any hardware.
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As for the Original post, stating its NOT a hardware issue because of his specs, thats a common mistake, just because you have good hardware does not mean it cannot be the hardware,
Random system turnoff's during anytime normally point towards PSU issues, the mere fact that you have 2, im assuming one is to power the pump on the water cooler etc, is it even remotely possible that one of them is failing to produce the power needed.
Does your event viewer show any crashs/errors right before the system turns off?
GoneRebel
Nah, i made it a point to divide every piece of my hardware between the two PSUs so the water cooling is half on one half on the other. Also, i defragged my gw.dat file, and now it just takes longer to shutdown. and no, no error signs. lols, i guess im really really screwed =D
Elder III
try swapping the RAM out if you have any other DIMMs available.... may be faulty RAM, and if not you only loose 10 minutes max of your time in testing it. 
Also, try to test it by running on just one PSU - you don't need 1200 watts to power that system. 
Also, try to test it by running on just one PSU - you don't need 1200 watts to power that system.
Engage
The same thing was happening to me awhile back. My computer would just randomly shut off during gameplay, and sometimes when I was just surfing the 'net. I took it in, and it turned out to be my HD. Got it changed, and it was smooth sailing for awhile, until my GPU started acting up, causing my computer to freeze. Gah, computers. lol.
GoneRebel
well, i turned off one PSU, no go, also, I don't really want to buy more RAM for $40, sry. Could it be the GPU? Cuz i just got it 2 months ago, i suppose it could be the HD, but i have a 300GB and a 500GB hard-drive, which one woul it be? GW is on the 300GB one
Elder III
if it is affecting GW than the HDD with GW installed would be the possible culprit... did you try each PSU separately?
GPU shouldn't be having any trouble, but you could try playing GW with a different video card (if available) or even onboard graphics....
GPU shouldn't be having any trouble, but you could try playing GW with a different video card (if available) or even onboard graphics....
GoneRebel
reinstalled it on another hard drive, no go. yes, i tried both psu's, and i tried an ATI 4870x2, and it still happened. LOL
Kamatsu
Your CPU appears to be a quad-core cpu.. and iirc Guild Wars seems to have issue's with dual & quad core systems. (at least for some people.. I have dual-core and never had an issue)
Have you checked the association when GW is running? Maybe associate it with only 1 core and see if that resolves the issue..
to do..
- Run GW
- minimize it
- open Task Manager (generally press alt & ctrl & del .. and then click "Open Task Manager" if given that option)
- go to the Processes Tab
- Right click on Gw.exe
- Click on "Set Affinity"
- Untick all but 1 cpu core
- click ok..
And then test it out. the fact that you have tried it on another HD, tried different video cards as well as the PSU's.. does tend to remove them from the equation.. which sort-of leaves bad memory or issue's with the cpu/mb.. and because GW has a known issue with dual & quad cores.. I'd give that a look-into.
The other thing - do you run any anti-virus and/or firewall software? If you do, have you tried disabling them when running GW to see if for whatever reason they are causing conflicts/issue's and are behind the reboots?
Have you checked the association when GW is running? Maybe associate it with only 1 core and see if that resolves the issue..
to do..
- Run GW
- minimize it
- open Task Manager (generally press alt & ctrl & del .. and then click "Open Task Manager" if given that option)
- go to the Processes Tab
- Right click on Gw.exe
- Click on "Set Affinity"
- Untick all but 1 cpu core
- click ok..
And then test it out. the fact that you have tried it on another HD, tried different video cards as well as the PSU's.. does tend to remove them from the equation.. which sort-of leaves bad memory or issue's with the cpu/mb.. and because GW has a known issue with dual & quad cores.. I'd give that a look-into.
The other thing - do you run any anti-virus and/or firewall software? If you do, have you tried disabling them when running GW to see if for whatever reason they are causing conflicts/issue's and are behind the reboots?
ne33us
rb.widow
Quote:
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Originally Posted by ne33us
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Elder III
Quote:
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Originally Posted by rb.widow
I agree, in all my time troubleshooting hardware faults and building systems, complete random shutdowns point to a faulty PSU.
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Also, even if you don't have an extra set of RAM - you can take one DIMM out and test it with just one DIMM (either 1-2 GB depending on your system) at a time.
Divinus Stella
If it only happens in GW then its a compatability issue.
The most likely causes are graphics drivers, sound drivers and your quad core.
Someone already mentioned the quad core issue, just do as they said and assign GW to run from core 0, if that doesn't fix it then delete all your sound and video drivers and get some new ones installed.
If you have a creative sound card then throw it in the bin and go back to using onboard sound, it will save you years of hassle.
The most likely causes are graphics drivers, sound drivers and your quad core.
Someone already mentioned the quad core issue, just do as they said and assign GW to run from core 0, if that doesn't fix it then delete all your sound and video drivers and get some new ones installed.
If you have a creative sound card then throw it in the bin and go back to using onboard sound, it will save you years of hassle.
GoneRebel
first off, thanks for the help. second, i tried making it all but one core, and it still shut down, just took a little bit longr to do it. And my cpu is 4 physical cores 8 logical, so i tried running it on all 8 cores and it still did it. I run ad-aware ( www.adaware.com ) bi-weekly, and i have some personal firewalls yes, i turned off the firewalls, but i dont think that should have any effect. MB might be it, but i picked this one out specifically cause it was supposedo to be tougher. weird. anyways, thanks for your help, if i run it on one core i can get more time out of it.
rb.widow
If this was software related, drivers etc, the event viewer would pick it up and record it before the crash, as the interrupt would be there before the hard crash itself,
If the event viewer does not record anything under application as an error, this is hardware related.
Do you overclock your system?
What operating system do you run?
Also if you can, download 3dmark06 and run that, this will put your system under more stress than GW can, if it can make it threw this programs benchmark on a loop of say 5 times, then its purely GW related, if it cannot, you have a hardware fault.
If the event viewer does not record anything under application as an error, this is hardware related.
Do you overclock your system?
What operating system do you run?
Also if you can, download 3dmark06 and run that, this will put your system under more stress than GW can, if it can make it threw this programs benchmark on a loop of say 5 times, then its purely GW related, if it cannot, you have a hardware fault.
GoneRebel
well, i downloaded 3dmark06 and ran it, but personally, i dont think its a hardware issue. i mean, it seems that way, but i can run everquest II on one monitor and WoW on the other. and ahve no problem at all. I just think theres a hiccup in the guild wars installation or something
DarkRazzie
Did you try reinstalling GW? I know people hate to do that, but if nothing else works?
If this ONLY happens when you run GW, it seems only logical to me that 1, you have a bad installation, or 2, you can't run GW with your current configuration. You're sitting here saying that you can run this on one monitor and that on the other at the same time and it doesn't shut off on you. Absolutely sounds like a GW issue.
I have a better question for you: Were you running it with no problems before? If so, what all have you done with your system since it last ran fine? Did this happen after a recent update to GW? All things to think about.
Good luck
If this ONLY happens when you run GW, it seems only logical to me that 1, you have a bad installation, or 2, you can't run GW with your current configuration. You're sitting here saying that you can run this on one monitor and that on the other at the same time and it doesn't shut off on you. Absolutely sounds like a GW issue.
I have a better question for you: Were you running it with no problems before? If so, what all have you done with your system since it last ran fine? Did this happen after a recent update to GW? All things to think about.
Good luck
GoneRebel
@ darkrazzle, nah , i just got guildwars like 1 month ago, and i just started playing it for the first time, ( i know lol can u believe it?) and yeah, another person suggested i try it on my other hard-drive, so i reinstalled it on the other one, and it still happens. and, no, i have never tried running it on two monitors at once