Today my account was hacked

router22

Ascalonian Squire

Join Date: Aug 2009

i can not get into my account and can not get into my email because of the hacker. i know who it was to, do not post names because of trade we made where she felt she was ripped off kept telling me she was coming to my house and going to kill me due to a voltaic spear trade.the next day she tells me my name which she said she got from my ip through gw. this ip is what led to her hacking me. my question is what will gw do about this and will i get my account back?

my most expensive items were 144k cash,197ectos,unded kunna, and ded oni. if these r gone do i get em back

Angel Killuminati

Angel Killuminati

Krytan Explorer

Join Date: Apr 2007

UK

You have to contact Anet, posting here is not going to get your account back, however harsh and stern that sounds. The Guru community can't do anything except have sympathy for you, if it's genuine. Contact Anet customer support and take it from there.

The Air Revenger

Lion's Arch Merchant

Join Date: Feb 2008

Looking For TA Guild!

W/

abra kadabra, you now have your account back because i used gwg magic!
no but seriously contact support, if you were hacked and items removed you wont get them back. very sorry hopefully support will be fast and able to get your account back.

Also i diddnt know it was possible to hack someone with just there IP? If so that is a very brutal hack.

you might want to run some anti-virus/spyware scans to make sure you diddnt get hit with a key logger.

leetLoLa

leetLoLa

Krytan Explorer

Join Date: Mar 2009

Pawn!

Who Are You [wAu]

W/Mo

someone tried to hack me last night 2, i was like hi heart attack 0=,good i was online and rushed to anet and changed pw x]

Kerwyn Nasilan

Kerwyn Nasilan

Forge Runner

Join Date: Aug 2007

WHERE DO YOU THINK

W/

Do you have any chat logs off her/him threatening you, cause if so I suggest you be an ass and sic the RL cops on her for the lols.

Lonki

Lion's Arch Merchant

Join Date: Jan 2009

minneapolis, mn.

[USMC]

Mo/E

Quote:
Originally Posted by Kerwyn Nasilan View Post
Do you have any chat logs off her/him threatening you, cause if so I suggest you be an ass and sic the RL cops on her for the lols.
ArenaNET have all chat logs...

Bob Slydell

Forge Runner

Join Date: Jan 2007

I would reccomend you get your screenshots (if any) or contact anet to fix this.. alert them about the logs and they will do the FBI magic. Her ass will get fried for life if she really did hack you and get that information.

Neo Nugget

Neo Nugget

Site Contributor

Join Date: Jan 2006

R/

You've gotten a few answers to your question above, but unfortunately, there isn't anything we can do about your situation. Your best bet is to contact support.

http://www.guildwars.com/support/

====closed====