Completely unplayable, been like this 2 months now

Hi, I run Guild Wars with my home 10MB cable connection (Virgin Media is my ISP) and Guild Wars works perfectly. When I play Guild Wars on my dads connection at his house, the game is completely unplayable 80% of the time. He has 5MB ADSL hooked up to a D-Link 615 router. (Virgin.net is his ISP). Almost all the time at my dads, I get a red ping circle, with pings as high as 90,000. I installed pingplotter and pinged various websites, all is fine, but when I ping Guild Wars (216.107.245.96) I see this:



Here is another Guild Wars server:



I've played other online games on his connection such as Resident Evil 5 and Unreal Tournament 3 and it's playable but usually pings are higher than it suppose to be (100-200). Something is obviously wrong here, it's been doing this for several months now. Any ideas? Here is pingplotter pinging a UT3 server:

This is boggling me, No clue sorry.

Actually, how do you connect physically to your connection at your house vs his house? And do you use the same computer at both places?

I also posted here: http://www.hardforum.com/showthread....post1034701752

They say it's down to latency/packet loss on PCCW Global's network. Can anyone clear this up? What is PCCW?

i googled pccw, and it looks like its an isp in hong kong lol. where are you from?

in all seriousness this is very weird

Not much you can do about it, the route from your dad's ISP to GW apparently goes through a bad router somewhere. This could be because of several different issues at several different points along the route.

Okay, since you guys won't say it, I will.

Arena net is using fewer and fewer resources in GW1, probably testing things like GW2, working out bugs, new updates or even _______(fill in the blanks). I have noticed a degradation of connection quality, horrible lag and increasingly frequent disconnects with a variety of codes since the Spring...March or April.

By using fewer and fewer resources to maintain the GW1 servers, our service quality will continue to degrade.


That's just my opinion. Opinions are just like noses...everyone should have one.

I'm wondering if those IPs reject pings like this - I've tried several NCSoft IPs with Pingplotter and got the same results as you, yet my GW client connects with no problem.

What can be done then? What do I do? I didn't buy all expansion packs to have lag like this, it's unplayable...

Don't play at Dad's place.

btw, in those ping plots, it's not necessarily the last IP on the list that is giving trouble. The last IP is the target IP, but there can be (and usually is) another router in between that is not responding,

I think I will have to contact PCCW, but not sure what to say. Any ideas anyone?

I would recommend you contact your Dad's ISP.

You might find this a good read.

Also, file a support ticket with the Guild wars support team.

I can almost guarantee they will tell you to contact the ISP, but it will help you to have a support ticket open that you can give the ISP to reference. I believe this is something that has to be worked out between the ISP and ArenaNet.

For more information about Traffic shaping, see http://en.wikipedia.org/wiki/Traffic_shaping