error code 045

they say i sold gold/bought gold. when the last thing i was doing was afking in gh with guru up being me while i was out to lunch. how do i contact suport? what do i need to get it back? and i had a error 007 when igot back from lunch. could this mean i was hacked? please someone help me i am scared because i dont know what to do!

http://us.ncsoft.com/en/support/

As far as I know you don't need anything to get your account bad. Either they'll tell you what you bought/when you did it from the logs or they'll unban you and say sorry. None of us can really help you though. :\ Hope it works out.

do i need to show key codes? because i can only find 2 of them. ;/

They probably won't even ask for your access codes. If they do, I imagine that two of them will be plenty.

Typically accounts are locked with that 045 error when they suspect it has been accessed by someone who shouldn't have, to protect the account from further internet-rape. In other words, you may have been hacked, Anet saw it, and locked your account so no one (evil ) can log into it until they figure out what it was.

got an email back real quick and they said i was selling items for rl money or gathering items do so! WTF?! i was at lunch how the hell could i have done this?! so unless my account was hacked how can a afking monk do this? ffs regina and anet what did i do wrong to dserve this? did i piss someone off on guru or gw that they lie and said i did that so i could get banned? what did i do wrong? D:

Did you buy something from the in-game store friday? Several people are getting this code after buying from the in-game store, somethings screwy with it causing accounts to be flagged with payment fraud.. happened to me, there looking into it

Nope. I cant even afford a box of tissue let alone buy something from the store. i have proof i was last in my gh before i got the error 7. i was chatting with my gl about items i need to farm for my sin. then i said i was going to lunch. set my girl to afk and looked on guru (halloween art thread) then went to eat came back to error 007. and now this stuff is happening. my friend thinks i might have pissed off a guru person/gw person a nd they lied about me. i dont know what to do now.

If this is really the case, then that is bullshit. When is it that easy to get someone banned in this game? I hope thats not the case because if it is, then something needs to be done and fast - that's just not right.

Good luck on getting your account back.

from experience it doesnt happen within hours. if they did get a report, it would take a few days at minimum for them to take action. and they check logs against what was complained on. say you were reported for language. they will require detailed information about it like who what when where and why. not saying your guilty but if someone was out to get you they have logs that they check to make sure its true. they dont just ban for pointing fingers. perhaps they mistyped the name. or you were the name on the next line and read the line wrong. i hope you get it worked out but sounds like a gltich.

i hope so too. this isnt the first time i gone to lunch/bathroom/chores to come back t o an error 007. but it is the first time i got an 045 code! i can hope i wasnt hacked. but do they give you proof that you had down something? do they let you speak your side? i can only hope they will let me. cause i can prove i am to stupid when it come to computers to do something as idiotic as sell items for rl money.

007 code i believe is a firewall issue.

yeah i checked wiki they said it is and connection issue. i can only hope this wont take weeks to get fixed. and they will show me proof that i did what they say i did. which would be kinda hard since i was eating lunch when i was afk. and if i did piss someone off on guru/gw enough they would lie about me i am sorry for what ever i did or said.

007 code is just a break in connection. Somewhere between your PC and the server there's been a break in connection for long enough for the game to time out.

I get it when my flakey wifi drops, although it can happen at other times as well

I could be wrong, but I thought you would get a 007 error if someone else logs into your acct.

Lets say you're logged in, but AFK. While you're gone, your brother across town who knows your password logs in. It will disconnect you and he will start playing on the account. You get back and see the 007 error. At this point you could log back in and it would kick out your brother.

If you've been hacked then you need to double and triple check your computer for viruses or keyloggers. This is the most likely cause of your problems. Your account was hacked and the hacker used it to sell gold. If this is the case, Arena net should notice that your account was accessed from a different IP address and restore the account to you. However it wouldn't be wise to use it until you find out how it was stolen. If it is a keylogger, it will simply be taken again.

Based on the timing, I'm guessing your 007 was either (1) ANet implementing the actual ban, thus disconnecting you, or (2) a hack attempt intercepted by ANet.

In general 007's happen for all sorts of connection problems. I get them all the time on days with really bad lag, and I've also seen it when I forgot I was already logged in somewhere else when I used another computer. But this one preceded a 045, which usually narrows it down to the 2 options above.

If you have the time, how about scanning for viruses / spyware / keyloggers as a few people have already suggested. If your case gets complicated, then ANet will probably ask you at some point if you have done so. I'm not current on the latest & greatest, but over the last several years I've used and come to trust aVast Home for antivirus and Spybot Search & Destroy for spyware/keylogger detection. They're both freeware and better than Norton. Never had any malware get past them.

It's a better use of time than frantically keeping up with guru posts, although I know the compulsion, lol. If you didn't buy anything from the online store over the weekend, then your case is different than all these other recent ones anyway, so no need to follow the developments closely.

Best of luck to you.

thanks to you all. i did a virus check a short one thought and other the usual cookies it said i didnt have any issues. and yeah i've been 007 before due to fast salvaging,flaking connection extra. this is first time i ever got a 045 code. i can only hope anet will help me soon and that is just a error on their point and not a hack. because i got a lot of items i wont be able to replace. does anyone know how long it usually takes them?

does anyone know how to contact gaile gray? my friend said i should try talking to her and telling her my story that it might help. they gave me a link but i dont know how/where to post it.

somewhere in this godforsaken forum, without a descent searchoption, there is a threat from gayle about this, a bunch of accounts have been accidently banned, as mine.

If i can find the post (which im looking for) ill let you know in this thread

you already know the issue, and already contacted support. why would you need to contact gaile? you dont want to become an annoyance and risk turning this into a perma ban.