Hacked account? - Guild Wars Guru archive powered by Guild Wars Legacy

Tze

Academy Page

Join Date: Mar 2008

Braşov, Romania

So Far Away [Away]

N/Me

01 Dec 2009 at 12:38 - 1

I suddenly found that my password to Guild Wars is not working. I tried a hundred times to log in, but the same message shows that the account info isn't good.

I asked a friend to help see when I last logged in, and sure enough, apparently someone else logged in when I was sleeping. It is more than clear in this case, that my account has been hacked.

My question is this: What can I do to get my account back?

I tried to use the „reset password” option, but it wouldn't work so easy. I made a NCSoft Master Account, and when I try entering my GW serial codes, it states that they are invalid. What the hell should I do?

Hengis

Wilds Pathfinder

Join Date: Apr 2006

London

Better Than Life (BTL)

R/

01 Dec 2009 at 13:05 - 2

Welcome to the ever growing "I've been hacked club".

The only thing you can do is to open a support ticket:

http://www.guildwars.com/support/default.php

They will be able to reset your passwords etc, but unfortuntely cannot/will not reinstate any items or gold that may have been stolen from your account.

The support process is also rather slow and it may several days before it is sorted.

Good luck.

Tze

Academy Page

Join Date: Mar 2008

Braşov, Romania

So Far Away [Away]

N/Me

01 Dec 2009 at 13:30 - 3

Don't really care about stolen things. I just want the account back. Thanks for the help, really appreciate it. I hope they can sort this thing out.

Stop The Storm

Keeping DoA Alive

Join Date: Jan 2007

England

Were In [DoA]

A/N

01 Dec 2009 at 14:16 - 4

dont tell them its been hacked because they then put a 2 week ban on the account while they investigate.

pretty wank really, youve already been hacked, now they want you to not play for 2 weeks.

great idea anet.

Shayne Hawke

Departed from Tyria

Join Date: May 2007

Clan Dethryche [dth]

R/

01 Dec 2009 at 14:32 - 5

Quote:

Originally Posted by Stop The Storm

dont tell them its been hacked because they then put a 2 week ban on the account while they investigate.

pretty wank really, youve already been hacked, now they want you to not play for 2 weeks.

great idea anet.

Don't tell ANet about being hacked so they can't address the problem and will leave more people vulnerable to attack?

Yeah, that's such a better idea.

Stop The Storm

Keeping DoA Alive

Join Date: Jan 2007

England

Were In [DoA]

A/N

01 Dec 2009 at 14:40 - 6

Quote:

Originally Posted by Shayne Hawke

Don't tell ANet about being hacked so they can't address the problem and will leave more people vulnerable to attack?

Yeah, that's such a better idea.

how about read what he f*cking said, brains.

"Don't really care about stolen things. I just want the account back."

informing them your account was hacked will automatically suspend it for 2 weeks, thats NOT what he wants. Just tell them youre having problems retriving your password. If they do go into the account has been hacked then nothing you can do really but to wait the 2 weeks.

Bristlebane

Desert Nomad

Join Date: Jan 2008

Mo/

01 Dec 2009 at 14:48 - 7

Quote:

Originally Posted by Tze

Don't really care about stolen things. I just want the account back. Thanks for the help, really appreciate it. I hope they can sort this thing out.

I was in the exact same situation last week ago, and it started with that I couldn't login to my account. Support wasn't that helpful because I lacked the original access keys, but I managed to find out my old NCSOFT account by trial and error and change back my password there.

It seems the Chinese Gold sellers are on the offense now, Anet told me they had deactivated my account due to known gold sellers accessing it. And I'm thankful for that, as all that was missing was my storage gold.. and my shirt :P I guess all my characters would have been naked and stripped otherwise.

In short:
* If you got your access keys, email NCSOFT/ANET and tell them what happened and provide them with your keys.
* If you don't have the keys, try find out your NCSOFT account. You DEFINITELY have one already, as it was a requirement to make one when you first created your GW account. Just that most people forgot or didn't bother with it after.

Carboplatin

Jungle Guide

Join Date: Jul 2005

[PIG]

W/A

01 Dec 2009 at 15:26 - 8

Quote:

Originally Posted by Stop The Storm

informing them your account was hacked will automatically suspend it for 2 weeks

It took me 4 days to get my account back, not 2 weeks.

Its better to report so ANET can trace what happened, ban the guilty, and try to figure out what happened.

Tze

Academy Page

Join Date: Mar 2008

Braşov, Romania

So Far Away [Away]

N/Me

01 Dec 2009 at 15:27 - 9

Quote:

Originally Posted by Bristlebane

In short:
* If you got your access keys, email NCSOFT/ANET and tell them what happened and provide them with your keys.
* If you don't have the keys, try find out your NCSOFT account. You DEFINITELY have one already, as it was a requirement to make one when you first created your GW account. Just that most people forgot or didn't bother with it after.

Yeah, well. I e-mailed them already, and made a new NCSoft account in the process. Hope it will go smoothly from now on. Fortunately, I still have the serial keys on me.

Spiritz

Forge Runner

Join Date: Apr 2007

DMFC

01 Dec 2009 at 15:43 - 10

1. Make sure you got serial keys
2. Inform anet you were hacked and provide serial keys and as much info as possible
Anet will investigate and i believe put a ban on the account but they will change the password and details and inform you of the changes via support email and they hand the account back to you. You log in and change details with new login details ( they explain how ) and the account will be usable by you again.
I was hacked almost 2yrs ago - i never downloaded anything or visited dodgy sites - its believed another guildie who had me on msn was hacked on msn and had gw in his message title and myself was hacked off his contacts list . He was lucky as only his msn was hacked an he quickly changed his gw details and alas i wasnt as lucky.I lost my hotmail account and gw account - they used to use the email account for new password then screw the hotmail after.
I got my account back after a week but only because i was hacked on a friday - all i lost really was my chrs and most of nf campaign.

Goodluck with regaining the account - anet can take a while as usual but times i suspect theres a lot of hacked accounts to regain.

Aleta

Frost Gate Guardian

Join Date: Jan 2006

California

TTP

R/E

01 Dec 2009 at 16:13 - 11

Quote:

Originally Posted by Stop The Storm

dont tell them its been hacked because they then put a 2 week ban on the account while they investigate.

pretty wank really, youve already been hacked, now they want you to not play for 2 weeks.

great idea anet.

Not sure how that works because ANET saw my account was stolen before I did and they locked it. So I had a pittance of stuff left. But my EQ2 and Aion accounts were fine. It's like someone(s) have a huge vendetta against GW or NCSoft.

Sorry to hear it. I opened a ticket it's all I could do

I would guess they could but they won't restore your account.

killerbot3009

Jungle Guide

Join Date: Oct 2007

the beaster

the Gold Fish [GOLD]

W/

01 Dec 2009 at 16:35 - 12

i had the same problem, my account got hacked

contacted support on the day it happened and it took them a week to get the account back, after which time all the armour and weapons were gone

i feel that if Anet had been more helpful then i wouldn't have lost anything, so dont get ure hopes up on them leaving anything on ure account.

ShoGunTheOne

Banned

Join Date: Sep 2007

Undercity

泰瑞亚联盟

E/

01 Dec 2009 at 17:11 - 13

if your guild wars account is tied to your NC master account, you can change the password for GW without knowing your old pass

Bristlebane

Desert Nomad

Join Date: Jan 2008

Mo/

01 Dec 2009 at 17:45 - 14

I actually have Anet to thank for letting me keep all my characters and their items after my account got hijacked. All I lost was 500k gold and my shirt (!), but Anet quickly put a temporary ban on the account because it was used by Chinese gold sellers. If not.. I'd probably have all my characters naked or deleted by now. After I emailed them, they unbanned the account again.

Tze

Academy Page

Join Date: Mar 2008

Braşov, Romania

So Far Away [Away]

N/Me

01 Dec 2009 at 17:49 - 15

Quote:

Originally Posted by ShoGunTheOne

if your guild wars account is tied to your NC master account, you can change the password for GW without knowing your old pass

Like I said, I made a NCSoft Master Account this morning, but when I try entering my serial keys in order to tie the games to the account, it states that they are invalid. Not sure why it is this way... Oh well.

I sent the serials by e-mail and now I'm waiting for further progress. I'm not really getting my hopes up, after all, I don't really care if I have anything left or not. It's just the hack that worries me and pisses me off.

Thanks for the support, guys.

Bristlebane

Desert Nomad

Join Date: Jan 2008

Mo/

01 Dec 2009 at 18:37 - 16

Quote:

Originally Posted by Tze

Like I said, I made a NCSoft Master Account this morning, but when I try entering my serial keys in order to tie the games to the account, it states that they are invalid. Not sure why it is this way... Oh well.

Because thoose serial keys have already been linked to ANOTHER NCSoft Master Account. The account you created when you first started to play GuildWars. If you don't remember that account then you're not alone, many many people don't remember their accounts as well. This was quite obvious during the free xunlai storage when people suddenly had to try figure out what account they created 3-4 years ago. But you DO have one, you just don't remember it.

Good luck.

Bob Slydell

Forge Runner

Join Date: Jan 2007

01 Dec 2009 at 18:38 - 17

Quote:

Originally Posted by Tze

Like I said, I made a NCSoft Master Account this morning, but when I try entering my serial keys in order to tie the games to the account, it states that they are invalid. Not sure why it is this way... Oh well.

I sent the serials by e-mail and now I'm waiting for further progress. I'm not really getting my hopes up, after all, I don't really care if I have anything left or not. It's just the hack that worries me and pisses me off.

Thanks for the support, guys.

You link your existing GW account to an NCSoft account from GW itself when you go to buy an item from the online store. You don't need to buy anything but they will ask that you first link to an NCSoft account. If they made it so you could just make an NC Account and add keys, that would be open to a lot of abuse to existing players' GW accounts.

majikmajikmajik

Wilds Pathfinder

Join Date: Aug 2007

SATown~Tx

Guild Hopper!

R/

01 Dec 2009 at 20:06 - 18

Quote:

Originally Posted by Shayne Hawke

Don't tell ANet about being hacked so they can't address the problem and will leave more people vulnerable to attack?

Yeah, that's such a better idea.

LOL the problem is people giving away their account info and passwords(siblings,friends, forum sign-ups the list could go on).

not anything to do with anet.

Mouse at Large

Jungle Guide

Join Date: Dec 2005

Scotland

Fuzzy Physics Institute

E/

01 Dec 2009 at 20:26 - 19

I was hacked and got my account back via Support. As far as I'm concerned they did a good job.

Rainstorm13

Frost Gate Guardian

Join Date: May 2006

New York

[KrZy]

Mo/

02 Dec 2009 at 03:30 - 20

My account was hacked as well. All my plat, ectos, sweets, alcohol, party points, gold zcoins, black dyes, summoning stones, and FoW armors were taken. I was able to get my account back with 12 hours, but unfortunately, i don't believe there is a way for them to restore my lost items =(

Bristlebane

Desert Nomad

Join Date: Jan 2008

Mo/

02 Dec 2009 at 08:02 - 21

Quote:

Originally Posted by Bristlebane

>I just wanted to thank you for locking my account so quickly after it
got hijacked. Sure I lost all gold in storage, but I got to keep all my characters and items on them, and for that I'm grateful. Thank you and keep up the good work. PS, maybe there should be some sort of extra security added when you login for a significantly different IP, like another country. I'm sure few people actually do that.

Quote:

Originally Posted by Account Support

I will certainly pass along your suggestion regarding IP addresses.

I guess it's not impossible to try sneak in a suggestion in a Thank-You-Note ;-) Now for this to actually happen, wow that would be the day.

But if people who logged in from a significantly different IP like a whole other country, I think some extra security measure should be in place. Like you have to login to your NCSOFT account and approve. This would only cause nuisance for people who travel daily around the world and play GuildWars :P

Nerel

Jungle Guide

Join Date: Jun 2008

Australia, what you want my home address?

[CAT]

Mo/

02 Dec 2009 at 12:11 - 22

^ And people who violate the User Agreement by sharing an account with friends/guildies living in different geographic locations.

Bristlebane

Desert Nomad

Join Date: Jan 2008

Mo/

02 Dec 2009 at 14:36 - 23

Quote:

Originally Posted by Nerel

^ And people who violate the User Agreement by sharing an account with friends/guildies living in different geographic locations.

Hehe, I guess that will "encourage" them to get their own accounts then

And as a bonus, there might be a lot less chance your account getting hacked due to someone leaked out your account info to the wrong people.

Tze

Academy Page

Join Date: Mar 2008

Braşov, Romania

So Far Away [Away]

N/Me

02 Dec 2009 at 16:29 - 24

So... I got my old Master Account back, like some of you said. I managed this way to change my GW password, but the account is still blocked because that „someone else” logged in.

I guess the bad part has passed, and now I'll have to wait to get my account unblocked. Hoping for the best...

Tze

Academy Page

Join Date: Mar 2008

Braşov, Romania

So Far Away [Away]

N/Me

02 Dec 2009 at 16:52 - 25

Finally managed to gain access to the account. Unfortunately, all my valuables were stolen (obsi armor, dyes, ecto & rare materials, and all of the gold, of course)

Oh well... Must go on from here

Thank you guys for all your help. I really appreciate it.

Cheers.

Bristlebane

Desert Nomad

Join Date: Jan 2008

Mo/

02 Dec 2009 at 19:28 - 26

Many people tend to use the same password on many websites, and to make it worse.. they also include words that can be found in the dictionary = easily hackable.

If you absolutely must to pick a dictionary word, at least change one or two of the letters. For example, second letter one step up on your keyboard + key to right: fish,meat,diamond,moon -> f89sh,m34at,deramond,mjkon. The more letters you change this way, the safer. Oh and of course, don't use this pattern.. make up your own one ;-)