Petition For Improved Account Security.

Shanaeri Rynale

Shanaeri Rynale

Desert Nomad

Join Date: Aug 2005

DVDF(Forums)

Me/N

It seems no matter what people write or say on the matter, more and more peoples accounts are being stolen and trashed. So it's time, as a community to say 'Enough is enough'.

Even if you have not been directly affected, I believe you have a community duty to add your voice to this petition to get something done. If the game has any community spirit left in it, then simply add 'signed' to the bottom of this post.

For too long the issue of account hacks has been swept under the carpet, the sympathetic noises given by Arenanet and the community just will not do.

Enough Is Enough. It's time to face this issue head on. No more hiding, no more excuses.

Please do not turn this thread into a debate or merge it into others. Or move it into a suggestions forum. This is a community interest thread, not a 'here's how to make things improved' thread. Neither should this thread be viewed as a QQ thread. it is a serious attempt to get something done.

The purpose is to show the importance we, the customer and the player place on preventing damage to our accounts by goldsellers, and malicious individuals.

Yes we know we have a duty of care etc, but so does Areanet to make sure WHEN things go wrong our accounts are as well protected as they can possibly be.

Quite simply we know more can be done and needs to be done.
Feel free to point this thread out, paste a link in your guild forums or repost it anywhere needed.

Nothing will change if we ignore this issue, sweep it under the carpet or pretend it won't happen to us.

It does'nt matter if you still play or not. this issue affects all of us.

It's time to say, as a community, FOR the community enough is enough.

We the undersigned wish Arenanet to introduce greatly improved measures to prevent deliberate sabotage of Guild Wars accounts as a matter of utmost priority, even if it means a delay to Guild Wars 2 or other planned updates.

We do not accept it is impossible to implement such measures and that using the creative skills we know Arenanet to possess this now continual flood of trashed accounts can and must be stopped.

We also state that this issue will affect our decisions to purchase further arena-net products

We wish it to be shown, by doing this you still value the custom and loyalty we have shown you over the past four years


To show your support, simply add 'signed' at the bottom of this thread. If you disagree, please just dont sign it and comment on a different thread(there are lots to choose from) .

Riot Narita

Desert Nomad

Join Date: Apr 2007

----signed----

ArenaNet needs to lean on NCsoft and force them to sort THEIR sh*t out.
I do everything I can on my end to protect my account.
I want Anet/NCsoft to do everything they can on their end.
BEFORE I get "hacked".

Razon

Razon

Lion's Arch Merchant

Join Date: Nov 2008

Mo/

Signed.

Now let's wait untill this yet another QQ thread gets closed.

upier

upier

Grotto Attendant

Join Date: Mar 2006

Done.

[JUNK]

Account security just got bumped above skill balances in my book, making it into the single most important thing they should be focusing on right now. And if that means dropping everything else, that means dropping everything else.

Symeon

Symeon

Forge Runner

Join Date: Jul 2005

/signed

It's got to the point where I'm expecting it to have happened every time I log in.

tasha

tasha

Auctions Mod

Join Date: Jan 2006

UK

Mystic Spiral [MYST]

Quote:
Originally Posted by Symeon View Post
/signed

It's got to the point where I'm expecting it to have happened every time I log in.
This is exactly my feeling. To the point where I'm filling my HoM and dedicating stuff earlier than I already planned. I know of people who have purposely trashed their accounts and stopped playing because they have no confidence in their account security.

I've reviewed and improved my personal security recently. I'd like to see NCSoft and ArenaNet do the same.

The build master

The build master

Ascalonian Squire

Join Date: Nov 2009

/signed

Im getting paranoid here im suspecting that my textmod skin is trying to steal my account solely because there is an hidden "anonymous" logo in an empty character slot.

Queenie

Queenie

Forge Runner

Join Date: Jul 2005

/signed.

Anet must improve account security.

Kumu Honua

Kumu Honua

Jungle Guide

Join Date: Feb 2008

Not signed.

Not because I don't agree that account security could really use an overhaul because it most definitely can.

Mostly because this petition is not neutral in nature. It is aggressive and tries to threaten things more than "We want change".

I do not state that my future purchases are in any way affected by the success/failure of this petition.

I do however agree that an account security protocol overhaul is needed. The question is really: Can Anet actually convince NCSoft to do anything at all...

Para Scar

Ascalonian Squire

Join Date: Jul 2009

The Netherlands

P/

Signed!

Several stacks of ectos.... Forever gone... GG

Columbo

Ascalonian Squire

Join Date: Sep 2006

/signed + 1 million times over

I completely agree that the resent mass wide account hacking has got well and trully out of hand. It is now obvious that the fault of the accounts being hacked is not just linked to account holders stupidity i.e. DL'ing bad things/key loggers, giving out details, using same E-mail/Passwords etc.

I too keep finding myself dreading logging in every day due to the fact Im afraid my account will be gone. I have invested years of my time into this game not to mention the money for many copies of the game and expansions (Bought all the expansions for myself and my Fiancee). I think the least A-net/NCsoft can do to reward people like us is to give us a bit of peace of mind and added security.

To the OP the majority of what you have said there is completely correct, though there are many who will not agree with the threat of not buying future products. In my opinion everything else should now be secondary to account security issues. There is no point in skill balances/new content etc if no one has an account to play it on.

And if my account were to be hacked that would mean goodbye to GW for me even if I kept my chars but lost everything I have worked for for the last years. I would probably delete them all myself since my account would always forever more feel tainted by some thief. This also would make me never want to buy another product from A-net/NCsoft in the future since their security would mean I would probably lose everything anyway and the money it cost me also.

So to A-net/NCsoft please work on this and give us ways to REALLY protect our accounts from these thieves and give us all some peace.

Goddy

Goddy

Pre-Searing Cadet

Join Date: Oct 2009

Denmark

[DVDF]

Mo/E

/signed!

I haven't been hacked yet. But reading these posts everyday about people who got hacked, makes me very concerned.

Latham

Latham

Frost Gate Guardian

Join Date: Mar 2008

[DL]

Mo/

/signed, Utter most priority.

Grizzlybear2009

Grizzlybear2009

Ascalonian Squire

Join Date: Mar 2009

Northwest US

OLD Old Fart gamers alliance

R/

/signed. I have to agree, something needs to give on this issue. I hope that Anet actually listens and does something very soon. I watched a guildie go nuts over 4 years of hard work. I don't want to see that happen to anyone else I know.

Elysea

Elysea

Academy Page

Join Date: Jun 2009

Skyrim

Incredible Edible Bookah [YUM]

Me/Rt

/signed

This needs to stop, and it needs to stop now. We shouldn't have to play with that lurking concern of our account's security.

Zebideedee

Zebideedee

Jungle Guide

Join Date: Sep 2007

55?? 57' 0" N / 3?? 12' 0" W

N/Me

/halfsigned - Goldsellers, if people are dumb and greedy enough to use to try and gain advantage then they deserve whatever happens to their a/c.

Faster response time from ANet would be nice, I once thought my a/c got hacked but turns out a password changed went wrong lol, but it took them 3 days to reply, imagine the damage that could have been done in 3 days!

BlackAngel

Frost Gate Guardian

Join Date: Nov 2005

A Little Love [ALL]

/signed

100% agree with OP. 'nuff said.

Hengis

Hengis

Wilds Pathfinder

Join Date: Apr 2006

London

Better Than Life (BTL)

R/

Absolutely signed!

An admission from ANet that they have a serious problem and an ex-gratia "payment" of ingame compensation for the years of work that so many people have lost would be nice too.. although that is never going to happen!

Andrew Dunne

Academy Page

Join Date: Mar 2007

D/

/Signed... 12 Chars

Silverblad3

Silverblad3

Lion's Arch Merchant

Join Date: Apr 2007

UK

I use to love CB :(

Mo/

/signed

I have a GWAMM toon, do not want to see it deleted. I am scared to see that happen and will not purchase anything from the NCSoft store because of the recent hacks of accounts.

Please make a feature that allows players to lock a character permanently so that it cannot be deleted too.....

TY

zwei2stein

zwei2stein

Grotto Attendant

Join Date: Jun 2006

Europe

The German Order [GER]

N/

/signed

It are quite common requests really:

Ability to mark character/item untamperable or to rollback malicious changes.
Ability to sever account from plaync
Ability to have aditional security options (ip range permissions/blocks, hardware authenticators)

Linksys

Jungle Guide

Join Date: Apr 2006

/signed

I'd like to see an option to permanently lock characters of our choice from ever being deleted. No matter what. If people run out of character slots, it's a good incentive to buy more. Win-win.

That way we get peace of mind. Stuff could get lost but at least our important characters and accomplishments on them will be kept.

For your own personal sense of accomplishment you can take screen shots of your character's title window. Just for your own personal record of what you accomplished. At least it's something. Besides I don't expect GW to be online forever. When it's gone I'd like to have some screen shots to document what I've done.

Axeman002

Axeman002

Wilds Pathfinder

Join Date: Sep 2008

A/Mo

/signed.......12 chars

eagleblade

Academy Page

Join Date: Aug 2007

D/

/signed i'm sick of hearing about people losing all their hard earned work down the toilet, and it makes me worry about mine.

isildorbiafra

Krytan Explorer

Join Date: Aug 2007

The Netherlands

W/

/Signed...................

Shasgaliel

Shasgaliel

Jungle Guide

Join Date: Apr 2008

[bomb]

/Signed

I have not been hacked yet but I also expect it every day. I try not do anything via NCsoft website anymore and If I have to I use linux machine. Scanning computer everyday.... They really should do something. I do not believe that so many people were careless mostly after so many threads.

BuD

BuD

Krytan Explorer

Join Date: Mar 2006

Nunya

E/Mo

/signed...as Im too scared to even log on to the NCSoft site in the first place.

Riot Narita

Desert Nomad

Join Date: Apr 2007

Quote:
Originally Posted by Linksys View Post
I'd like to see an option to permanently lock characters of our choice from ever being deleted. No matter what. If people run out of character slots, it's a good incentive to buy more. Win-win.
Yes. But sell the locks, and give a free character slot with every purchase. This completely eliminates the issue of people running out of re-rollable slots, slots "maliciously" locked etc.

Shanaeri Rynale

Shanaeri Rynale

Desert Nomad

Join Date: Aug 2005

DVDF(Forums)

Me/N

Thanks for the /signed'd so far Just a reminder that suggestion and comments on how it should be done should be put in the existing threads in Sardelac. This petition is to get Anet to do something about it super ASAP. How they do it is for a different thread

Thanks again.

Saph

Saph

Lion's Arch Merchant

Join Date: Feb 2009

R/

/signed.

I'm sick of worrying if my account has been compromised every time I log on. I don't think anyone feels their account is completely safe these days and its time someone did something about.

Linksys

Jungle Guide

Join Date: Apr 2006

Quote:
Originally Posted by Hissy View Post
Yes. But sell the locks, and give a free character slot with every purchase. This completely eliminates the issue of people running out of re-rollable slots, slots "maliciously" locked etc.
That's a good point and I hadn't thought of the idea of someone going into someone else's account and doing that to all their slots. Doing this by purchase would be great.

Arduin

Arduin

Grotto Attendant

Join Date: May 2005

The Netherlands

Limburgse Jagers [LJ]

R/

/signed for great justice

Valerie Elve

Pre-Searing Cadet

Join Date: Nov 2009

Singapore

ekoc

N/Mo

/signed

12chars

Qwazy

Qwazy

Ascalonian Squire

Join Date: May 2006

UK

E/

*adds another sig to the ever growing list*

or a simple /signed

aptco09

aptco09

Academy Page

Join Date: Mar 2007

MYST

Rt/

/signed. All of the above.

Hyperventilate

Hyperventilate

Krytan Explorer

Join Date: Nov 2007

Somewhere in California

I Gots A Crayon [Blue]

Me/Mo

/signed.


I don't think all of this is entirely NCSoft/A-net's fault.

I do, however, 100% agree that something needs to be done to ensure account safety, whether it's from the owner of the account (being stupid), or from someone more malicious.

Lyger

Lyger

Academy Page

Join Date: Aug 2005

Cambridge, UK

Metal Headz

Me/

/signed.

I've never been hacked, but it is heartbreaking to read about the people who have lost so much. After 4 years of my life invested in this game, being hacked and having my account trashed would devastate me. And after reading so many reports of people who have been hacked, I have to admit that I always have that horrible moment of holding my breath everytime I log on.

karlik

Banned

Join Date: Sep 2009

signed - my ranger finally has some titles, armor and gold - looking like a prime target. Zero interest in GW2 at this point since I assume it will have the same issues.

go cubs

go cubs

Jungle Guide

Join Date: May 2007

Chicago

[SIR]

D/

/signed

My master account was recently hacked (about 3 weeks ago). They stole all the accounts linked to it, I have yet to get any back but my main. They need so much info from me that i have, including emails from when i created the master account, about 3 years ago lol.

Ive invested about 3,000 hours in this game, had worked my way up in cash. May not be a lot for some of you but for me 800e is a good amt for me. To lose all that in 1 day just hurts. I just hope that this is not how bad support will be for gw2. If it is, i dont know if it will be worth my time to play.

ChaosWarrior

ChaosWarrior

Frost Gate Guardian

Join Date: Mar 2009

Chaos Wastes

W/

Quote:
Originally Posted by Goddy View Post
/signed!

I haven't been hacked yet. But reading these posts everyday about people who got hacked, makes me very concerned.
Same ... signed !