Security Question

Balcu

Balcu

Ascalonian Squire

Join Date: Apr 2008

Mo/

Thank you Anet for taking your customer's concerns seriously. I like this, it should make it tougher for all the hackers and low lifes that steal peoples accounts.

Bob Slydell

Forge Runner

Join Date: Jan 2007

Quote:
Originally Posted by Verene View Post
Copy-paste it in and tell it to remember the login and character name, if you're that worried about it.
Yup, this. Going to keep it checked, but sorta sucks when I got two accts. Guess copy+paste works too.

Quote:
Originally Posted by Yelling @ Cats View Post
This is a key complaint against it.

I mean, accounts that have been around for 4 years and have dozens of titles will be fine...but brand new accounts? Hell, what about accounts that don't have a single character?
Lmao, read original post. No character accounts, you leave blank. Honestly sorry if anyone made a char on a new account and forgot the name. Support i guess lol.

Garreth MacLeod

Krytan Explorer

Join Date: Nov 2005

Quote:
Originally Posted by JonnieBoi05 View Post
There is a "remember character name" box that you can tick. No need to re-enter it over and over.
That doesn't work if you log in to multiple accounts on one pc (like a main and a mule account). it remembers the last one you logged in to. So you end up entering it each time.

superraptors

superraptors

Grotto Attendant

Join Date: Dec 2008

W/

Quote:
Originally Posted by zelgadissan View Post
LOL, I just started a secondary account this morning at like 3 AM on no sleep. I sure as hell don't remember the name I used.

I do think this is a step in the right direction, even if the timing is pretty bad for me

some people are just always ungrateful

having something is better than having nothing

Minami

Minami

Site Contributor

Join Date: Jul 2008

Dallas, TX. USA

Not in any guild at the moment

N/

Quote:
Originally Posted by Garreth MacLeod View Post
That doesn't work if you log in to multiple accounts on one pc (like a main and a mule account). it remembers the last one you logged in to. So you end up entering it each time.
Type your character names into a document or something and copy/paste it when you log in.

Regina Buenaobra

Regina Buenaobra

ArenaNet

Join Date: Apr 2008

Me/

Quote:
Originally Posted by Balcu View Post
Thank you Anet for taking your customer's concerns seriously. I like this, it should make it tougher for all the hackers and low lifes that steal peoples accounts.
This security update is one of the more visible steps we've taken to address the issue. We're continuing to actively develop other measures, too (steps that are not as immediately obvious).

Hyperventilate

Hyperventilate

Krytan Explorer

Join Date: Nov 2007

Somewhere in California

I Gots A Crayon [Blue]

Me/Mo

Quote:
Originally Posted by Garreth MacLeod View Post
That doesn't work if you log in to multiple accounts on one pc (like a main and a mule account). it remembers the last one you logged in to. So you end up entering it each time.
I have a small spiral-bound notebook that I keep random GW stuff in (Account e-mails, tome prices, etc.)

I've logged character names next to the account name.


I just hope support can give me a "free login" to my accounts, or just tell me one name.

I like this feature, and on the flip side I don't. Some warning would've been lovely.

kartmaster

kartmaster

Academy Page

Join Date: Oct 2007

Kansas

Slayers of Worlds [SoW]

Glorious. Excellent update guys.

CE Devilman

CE Devilman

Wilds Pathfinder

Join Date: Jul 2006

hell

Do U Trust Anet

N/Mo

I got a few acc to keep old armor and req 9 stuff
all I got is the email and pw to lock in...
after so many years the email is dead and cant recall the name of the players
are U killing me..all my armor and stuff

Garreth MacLeod

Krytan Explorer

Join Date: Nov 2005

Quote:
Originally Posted by Minami Kaori View Post
Type your character names into a document or something and copy/paste it when you log in.
What a pain in the arse that would be. Copy and paste whenever I log in? blech!

However, I did find out that if using GW Multi Launcher it remembers the character name for whatever reason. (due to separate dat files maybe?). So i think I'll just use GW ML to launch my 2 accounts from now on. -password command works and it remembers all the other info. Then if anet addes a -character commmand, I can update my shortcuts to include that.

Spaced Invader

Spaced Invader

Frost Gate Guardian

Join Date: Jul 2005

Too bad I created a LOT of accounts, back when the XTH was a steady source of (legal) income. Can't remember any of the names I gave the ZKey-earning placeholders on those accounts.

Then again, XTH is gone for good (in an attempt to save GW's economy, under the threadbare disguise of "technical problems"). So I most likely won't ever need them again.
Still...

jonnieboi05

jonnieboi05

Forge Runner

Join Date: Mar 2006

Mableton, Georgia

Guild Ancestors Reunited [?????????]

Quote:
Originally Posted by Garreth MacLeod View Post
That doesn't work if you log in to multiple accounts on one pc (like a main and a mule account). it remembers the last one you logged in to. So you end up entering it each time.
Oh, I get what you mean now. I multi client so I do not have to worry about this at all. Essentially it's 1 entire GW.dat per account so it saves each account's info for me.

Well... Sorry for the people who need to re-enter it every time. Multi-clienting ftw? ^^

zelgadissan

zelgadissan

Forge Runner

Join Date: Feb 2008

The Warrior Priests [WP]

Me/Rt

Quote:
Originally Posted by superraptors View Post
some people are just always ungrateful

having something is better than having nothing
Learn to read, nothing is ungrateful in that quote. I've already contacted Support, and this is a great addition.

Gennadios

Gennadios

Wilds Pathfinder

Join Date: Jun 2009

N/A

I lost progress on a mission I would much rather not repeat again. 3 of my guildies were kicked in the last level of today's Z-bounty.

It's nice to have it, but an update of this nature (one requiring a full restart) should really have been announced ahead of time. I'm not sure if it was even possible to log back into the instance you were kicked out of, but it doesn't look like anyone in my alliance was able to.

Having a few hours notice would have saved some of us alot of time.

Anduin

Krytan Explorer

Join Date: Jul 2006

Ice Dragon Berserker Lodge

W/

Used a correct password and character name for my secondary account, but kept telling me it was wrong. Tried so many times, all it does now is pop op with "connecting..." that naturally, doesn't connect.

Not only that, but it does the same thing with my main account, which I was logged into before trying the secondary one.

Garreth MacLeod

Krytan Explorer

Join Date: Nov 2005

Quote:
Originally Posted by JonnieBoi05 View Post
Oh. I multi client so I do not have to worry about this at all. Heh, sorry for the peopel who need to re-enter it every time. ^^ Multi-clienting ftw?
Yeah, at least until anet add -character command.

Regina!!! You guys going to add -character command sometime soon???

Minami

Minami

Site Contributor

Join Date: Jul 2008

Dallas, TX. USA

Not in any guild at the moment

N/

Quote:
Originally Posted by Garreth MacLeod View Post
What a pain in the arse that would be. Copy and paste whenever I log in? blech!

However, I did find out that if using GW Multi Launcher it remembers the character name for whatever reason. (due to separate dat files maybe?). So i think I'll just use GW ML to launch my 2 accounts from now on. -password command works and it remembers all the other info. Then if anet addes a -character commmand, I can update my shortcuts to include that.
Yes, pain in the arse big time.
I'd still do that over being hacked though.

I do remember all my character names everywhere, so this is no issue for me really.

Darth The Xx

Wilds Pathfinder

Join Date: Jul 2008

Sen'jin Village

The Infamous Cake Bandits [cake]

Mo/W

Quote:
Originally Posted by Verene View Post
Copy-paste it in and tell it to remember the login and character name, if you're that worried about it.
Oh im not worried was just curious how it would help.

Garreth MacLeod

Krytan Explorer

Join Date: Nov 2005

Quote:
Originally Posted by Minami Kaori View Post
Yes, pain in the arse big time.
I'd still do that over being hacked though.

I do remember all my character names everywhere, so this is no issue for me really.
Don't get me wrong. I like the added security for sure. No warning ahead of time from anet was a bit of an oops but I think I can understand why they might have done that. And GW ML remembers the info so I can always use that. Unless/until Regina finds out about the -character command, that's what my plan is.

Nessar

Nessar

Krytan Explorer

Join Date: Jun 2008

West Siiiiiiiiiiiiiide

Gwen Has A Thing For [Pyre]

Nice Job Anet. *Pat on back*

I don't understand how people don't remember their char names though O.o.

Gennadios

Gennadios

Wilds Pathfinder

Join Date: Jun 2009

N/A

PS. Given the nature of this update... I guess that completely rules out the possibility of a WoW Armory type service cropping up at a future date. *sigh*

Minami

Minami

Site Contributor

Join Date: Jul 2008

Dallas, TX. USA

Not in any guild at the moment

N/

Quote:
Originally Posted by Garreth MacLeod View Post
Don't get me wrong. I like the added security for sure. No warning ahead of time from anet was a bit of an oops but I think I can understand why they might have done that. And GW ML remembers the info so I can always use that. Unless/until Regina finds out about the -character command, that's what my plan is.
I use GW ML too, very cool actually that it saves the infos separately.

jonnieboi05

jonnieboi05

Forge Runner

Join Date: Mar 2006

Mableton, Georgia

Guild Ancestors Reunited [?????????]

Quote:
Originally Posted by Garreth MacLeod View Post
Yeah, at least until anet add -character command.

Regina!!! You guys going to add -character command sometime soon???
That would be exceptionally useful for the people who do not multi-client.

jonnieboi05

jonnieboi05

Forge Runner

Join Date: Mar 2006

Mableton, Georgia

Guild Ancestors Reunited [?????????]

Quote:
Originally Posted by Minami Kaori View Post
I use GW ML too, very cool actually that it saves the infos separately.
just an random 411: It's not GWML that saves the email+character name info, it's the actual GW file its self that stores it.

Garreth MacLeod

Krytan Explorer

Join Date: Nov 2005

Quote:
Originally Posted by JonnieBoi05 View Post
just an random 411: It's not GWML that saves the email+character name info, it's the actual GW file its self that stores it.
I knew that. Honestly. Not sure why I said GW ML remembers it as running it without GW ML also remembers it but only for the very last account that logged in.

Minami

Minami

Site Contributor

Join Date: Jul 2008

Dallas, TX. USA

Not in any guild at the moment

N/

Quote:
Originally Posted by JonnieBoi05 View Post
just an random 411: It's not GWML that saves the email+character name info, it's the actual GW file its self that stores it.
^_^ I love random infos thanks ^_^

Tullzinski

Tullzinski

Jungle Guide

Join Date: Mar 2006

Trying to stay out of Ryuk's Death Note

N/R

Quote:
Originally Posted by Regina Buenaobra View Post
This security update is one of the more visible steps we've taken to address the issue. We're continuing to actively develop other measures, too (steps that are not as immediately obvious).
Outstanding Job!!! Thanks to ANET for adding this additional security. This is exactly the kind of thing needed to stick a finger in the eye of those RMTs.

Even if the NCsoft Master Hub account is broken into, this additional measure can buy the time needed to contact support and keep accounts from being stripped bare while support is locking the account and the true owner is proving ownership.

I appreciate this enough to make a "donation" and purchase the new costumes and show my support to ANET.

Thanks again

jonnieboi05

jonnieboi05

Forge Runner

Join Date: Mar 2006

Mableton, Georgia

Guild Ancestors Reunited [?????????]

Quote:
Originally Posted by Minami Kaori View Post
^_^ I love random infos thanks ^_^
LOL... My pleasure. I am full of pointless/useless info that people could live the rest of their lives just fine not knowing. xD

TideSwayer

TideSwayer

Wilds Pathfinder

Join Date: Jul 2005

We Farm Your [?????????s]

Quote:
Originally Posted by JonnieBoi05 View Post
There is a "remember character name" box that you can tick. No need to re-enter it over and over.
I hate that the box remembers BOTH the account name and the security answer. I think it would better to have the option to sometimes keep the account name remembered but not the security answer (and vice versa).

Please give us separate checkboxes for the account name and the security answer. People who still want to remember both can still check both.

Eragon Zarroc

Eragon Zarroc

Atra estern?? ono thelduin

Join Date: Jan 2008

Madness Incarnate

[Duo]

W/P

makes it annoying to switch between accounts >_<

Tullzinski

Tullzinski

Jungle Guide

Join Date: Mar 2006

Trying to stay out of Ryuk's Death Note

N/R

Quote:
Originally Posted by Eragon Zarroc View Post
makes it annoying to switch between accounts >_<
I would rather be annoyed than have everything stripped from my accounts....

glacialphoenix

glacialphoenix

Desert Nomad

Join Date: Jul 2008

Singapore

Royal Order of Flying Lemmings [ROFL]

Mo/

Quote:
Originally Posted by Tullzinski
I would rather be annoyed than have everything stripped from my accounts....
This, so much.

Covah

Forge Runner

Join Date: Aug 2006

Ontario, Canada

Catching Jellyfish With [소N트T ]

Me/Rt

Dunno if anyone else has had this happen. I sent a ticket in.

I switched to a mule account and traded some stuff then when i switched back to my other account it wouldn't get passed Connecting... at the login screen. I was on vent at the time and my internet was fine.

Dunno if this is part of the security or something where the same IP can't log into more then one account in a certain time frame and its halted. It isn't saying wrong info or anything, just Connecting...

Sent a ticket and hope this isn't anything serious. Just wondering if anyone else has had the problem.

jonnieboi05

jonnieboi05

Forge Runner

Join Date: Mar 2006

Mableton, Georgia

Guild Ancestors Reunited [?????????]

Quote:
Originally Posted by Covah View Post
Dunno if anyone else has had this happen. I sent a ticket in.

I switched to a mule account and traded some stuff then when i switched back to my other account it wouldn't get passed Connecting... at the login screen. I was on vent at the time and my internet was fine.

Dunno if this is part of the security or something where the same IP can't log into more then one account in a certain time frame and its halted. It isn't saying wrong info or anything, just Connecting...

Sent a ticket and hope this isn't anything serious. Just wondering if anyone else has had the problem.
Hmm. I can't say this is happening to me (and I am currently logged into 14 accounts atm from the same iP). Maybe GW is having some lag where you are? I know I had a couple of lag spikes over the course of this weekend that were GW-related but nothing login-screen related. I suppose all you can do is wait and see what Support has to say. :\

Leohan

Leohan

Frost Gate Guardian

Join Date: Oct 2009

R/

Sweet, now all I have to do is avoid everyone in game so no one can see or know any of my character names...
I like that Anet is stepping up, since their overlords NCsoft refuses to on the other end.
To those who can't get into their accounts because of it too funny, thank you for the laugh.
People may complain but, I'm just happy the few people left on the GW team and the new volunteers of testers are working hard to continue the development of the game.

II Lucky Charm II

II Lucky Charm II

Frost Gate Guardian

Join Date: Jun 2006

Seoul, Korea

Mo/Me

It's a good improvement, but log-in information can still be stolen with keyloggers. Players can always use the virtual keyboard that came with windows to enter log-in information.

Always remember: Change password every 2 hours, reformat your computer every 2 weeks and make sure you scan with malwarebytes full scan before logging in. Safest precaution to take vs. hackers. You can always buy a new hard-drive, don't risk losing your guild wars account! It's important that you put every effort into protecting your account even if it means spending money on new hard drive every 2 months or so

Aussie Boy

Aussie Boy

Alcoholic

Join Date: Mar 2007

Australia

W/

I actually like it BUT I think the Security Question would have been better
if it was say one you made like for example mothers or fathers name fav colour
place of birth something that only you would know ( and remember) not just a char name.

rokocoko

Academy Page

Join Date: Aug 2008

E/

Just want to say thanks ArenaNet for the improved security update.

Dropper

Academy Page

Join Date: Dec 2006

Quote:
Originally Posted by II Lucky Charm II View Post
It's a good improvement, but log-in information can still be stolen with keyloggers. Players can always use the virtual keyboard that came with windows to enter log-in information.

Always remember: Change password every 2 hours, reformat your computer every 2 weeks and make sure you scan with malwarebytes full scan before logging in. Safest precaution to take vs. hackers. You can always buy a new hard-drive, don't risk losing your guild wars account! It's important that you put every effort into protecting your account even if it means spending money on new hard drive every 2 months or so
So, how's things in Paranoid land?

Riot Narita

Desert Nomad

Join Date: Apr 2007

THANK YOU A-NET!
Don't stop there though.