forgot characters names

CJ9620

Pre-Searing Cadet

Join Date: Jan 2010

02 Jan 2010 at 22:40 - 1
hi
almost 2 years ago my graphic card broke.
i didnt wasted any time buying a new one.
so now i bought myself a new one and i decided to play gw again.
but i forgot my char names and i cant login anymore
i already tried a few things like..
-contacting the support (its like they dont answer)
-looking for screenshots (euhm my pc broke like 50 times in 2 year xD)

anyone has some ideas?
i realy want to play gw again

CJ

Arduin

Arduin

Grotto Attendant

Join Date: May 2005

The Netherlands

Limburgse Jagers [LJ]

R/

02 Jan 2010 at 22:54 - 2
Ask some former guildmates/friends you know in real life.

Other than that, wait until you get an answer from support. It's the end of the week after all.

Hyperventilate

Hyperventilate

Krytan Explorer

Join Date: Nov 2007

Somewhere in California

I Gots A Crayon [Blue]

Me/Mo

03 Jan 2010 at 01:41 - 3
Support will help you out. I didn't need to prove that I owned the accounts, and they told me the names on my mule accounts. I know it's rough, but give them time. It's the weekend and if they work the weekend, it's probably understaffed.

Darcy

Darcy

Never Too Old

Join Date: Jul 2006

Rhode Island where there are no GW contests

Order of First

W/R

03 Jan 2010 at 13:50 - 4
They also have been inundated with requests since the change was made to the login process. I can't believe how many people don't know their character names. It must be all that "cute" spelling people tend to use.

CJ9620

Pre-Searing Cadet

Join Date: Jan 2010

04 Jan 2010 at 17:49 - 5
Quote:
Originally Posted by Hyperventilate View Post
Support will help you out. I didn't need to prove that I owned the accounts, and they told me the names on my mule accounts. I know it's rough, but give them time. It's the weekend and if they work the weekend, it's probably understaffed.
do they work at monday ?
still nothing xD

Hollygen

Hollygen

Core Guru

Join Date: Feb 2007

UK

Blinkie Ponie Armie [bpa]

R/

04 Jan 2010 at 18:59 - 6
Quote:
Originally Posted by CJ9620 View Post
do they work at monday ?
still nothing xD
Given that in the past week there has been a massive security hole highlighted, support are most likely getting swamped from having to deal with the backlash of that, so that service is going to be slower than would be expected.

If you have a ticket, they will get to you...eventually

CJ9620

Pre-Searing Cadet

Join Date: Jan 2010

04 Jan 2010 at 19:16 - 7
Quote:
Originally Posted by Hollygen View Post
Given that in the past week there has been a massive security hole highlighted, support are most likely getting swamped from having to deal with the backlash of that, so that service is going to be slower than would be expected.

If you have a ticket, they will get to you...eventually
what U mean by a ticket?

CJ9620

Pre-Searing Cadet

Join Date: Jan 2010

06 Jan 2010 at 11:53 - 8
Quote:
Originally Posted by Hollygen View Post
Given that in the past week there has been a massive security hole highlighted, support are most likely getting swamped from having to deal with the backlash of that, so that service is going to be slower than would be expected.

If you have a ticket, they will get to you...eventually
still nothing...

Hollygen

Hollygen

Core Guru

Join Date: Feb 2007

UK

Blinkie Ponie Armie [bpa]

R/

06 Jan 2010 at 15:31 - 9
Quote:
Originally Posted by CJ9620 View Post
what U mean by a ticket?
If you've contacted support, you should have had an automated response initially saying they've received your enquiry. It means they have your enquiry and will get to you in turn.
That's what I mean by a ticket

CJ9620

Pre-Searing Cadet

Join Date: Jan 2010

07 Jan 2010 at 11:38 - 10
Quote:
Originally Posted by Hollygen View Post
If you've contacted support, you should have had an automated response initially saying they've received your enquiry. It means they have your enquiry and will get to you in turn.
That's what I mean by a ticket
ah ok tx
and how long shall it take actually?
its bin 6 days and i still got no answer..

CJ9620

Pre-Searing Cadet

Join Date: Jan 2010

10 Jan 2010 at 14:34 - 11
Quote:
Originally Posted by Hollygen View Post
If you've contacted support, you should have had an automated response initially saying they've received your enquiry. It means they have your enquiry and will get to you in turn.
That's what I mean by a ticket
ok they have answered me.
now im with another prob.
have to take a pict of all my 4 guildwars gamecards...
only found 3 of them
and they said my birthdate i gave was invallid.
so probbertly i gave an other birthdate when i registerd my acc...
now what ?

Miss Puddles

Miss Puddles

Jungle Guide

Join Date: Jun 2005

California

Shiverpeaks Search And Rescue [Lost]

Me/

11 Jan 2010 at 20:51 - 12
Give them the 3 pictures that you DO have.
As for your birthdate, did you maybe create your account with a friend or parents' name/info? Made sure you're giving them the date in the right format (eg month/day/year vs day/month/year)?