Maybe some of you IT guys have experienced this before

Painbringer

Painbringer

Furnace Stoker

Join Date: Jun 2006

Minnesota

Black Widows of Death

W/Mo

Probably does not belong here since its not game related but if anyone has an idea let me know

My work computer is a Dell vostro 220s (brand new just set up for me a week ago) from what I had before this thing is a dream speed wise. Core 2 Wolfdale 2.9 Here is the problem I have had it randomly shut off 5 times with no advance notice. It is not you normal shut off it’s like a light switch goes from everything normal to black screen then it reboots. No safe mode boot ever comes up. The event log shows the reboot but has no errors. I am suspecting a faulty power supply but not for sure. This is a 70’s building so I have a power monitor from the in-house electrician checking the plug for spikes and drops but so far nothing out of the normal 113-115 range.

Kattar

Kattar

EXCESSIVE FLUTTERCUSSING

Join Date: Mar 2007

SMS (lolgw2placeholder)

Me/

Power supply would make sense. Get a battery backup/line conditioner/surge suppressor, just to see if that takes care of the problem.

Chthon

Grotto Attendant

Join Date: Apr 2007

Other possibilities are:
Heat
Faulty thermometer
Bad fan
Faulty fan speed sensor
Static discharge

caballo_oscuro

caballo_oscuro

Krytan Explorer

Join Date: Aug 2008

Aura

If it's a work computer, I'd advise you to have your work IT people look at it. It could be a memory module loose or faulty, a memory management issue with the OS, a faulty motherboard is another possibility.

Try swapping the memory sticks around or put them in different slots. If they work fine in different slots then it's the board but if not, most likely one of the memory sticks. Test with each one individually in the system.

This is all stuff your work IT guy should do for you though.

End

End

Forge Runner

Join Date: Jan 2008

Rubbing Potassium on water fountains.

LF guild that teaches MTSC (did it long ago before gw2 came out and I quit...but I barely remember)

N/A

I would have to agree that it sounds like a power issues however can't be stressed enough to let the IT guy work with it. That way if something accidentally gets messed up it someone elses problem

Enko

Forge Runner

Join Date: Jun 2006

VA

Mo/

restarting like that sounds like a ram or psu issue. swapping those out and eliminating those as a possibility should probably be your first step.

as others said, if its a work computer, have your IT department take care of it.

jonnieboi05

jonnieboi05

Forge Runner

Join Date: Mar 2006

Mableton, Georgia

Guild Ancestors Reunited [?????????]

Potentially a power issue. Let the ITs handle it so you do not get the fault should any serious problems arise.

Chop it Off

Frost Gate Guardian

Join Date: May 2006

Saviors of [EviL]

A/

first.

DO NOT LET YOUR IT GUY TOUCH IT.

all dell warranties are voided if a computer is opened by anyone other then a dell employee, or authorized to do so.

as for the problem, its either heat or power supply.

call dell and let them sort it out, if its new its still under warranty.

Elder III

Elder III

Furnace Stoker

Join Date: Jan 2007

Ohio

I Will Never Join Your Guild (NTY)

R/

what he said ^^^^^

Enko

Forge Runner

Join Date: Jun 2006

VA

Mo/

Quote:
Originally Posted by Chop it Off View Post
first.

DO NOT LET YOUR IT GUY TOUCH IT.

all dell warranties are voided if a computer is opened by anyone other then a dell employee, or authorized to do so.

as for the problem, its either heat or power supply.

call dell and let them sort it out, if its new its still under warranty.
if its a computer issued by his company, then it falls under them regardless. if they void the warranty, its the company's cost, not his.

Kapral

Lion's Arch Merchant

Join Date: Dec 2007

[LOD]

R/

Quote:
Originally Posted by Chrisworld View Post
What warranty? Last time I looked at any Dell's issued to any company, there is no seal on the computer anywhere interrupting the ability to easily open it.
Yeah we open ours all the time... That's our job.

Have the guys at work take a look at it, that's what they are for. It could be a bunch of different things so you would have to narrow it down for us to tell.

retro77

Ascalonian Squire

Join Date: Jan 2007

California

Destructions Minions

E/

Do a memory test. I've seen this before where you won't see an issue until something tries to write to a bad memory block.

Riot Narita

Desert Nomad

Join Date: Apr 2007

I've seen stuff like that on my home PC's - two different power supply problems were responsible.

First one was random dips/noise in mains power supply, and trashy power supply units in the PCs. I had two hard disks die due to that (RAM and HDU's seem most susceptible to unstable power), before I figured out what was happening... because two desktop PC's simultaneously restarted themselves. Surge protectors do not help - high quality PC power supply units with smoothing/noise filtering do, and so do uninteruptible power supplies.

The second was due to upgrading the graphics card. GW was fine, but the PC power supply unit wasn't up to the increased power demands, and it crowbarred when I ran eg. Crysis.

About Dell and warranties... I used to work for a multinational that used Dell, and I never heard of invalid warranties due to opening the case of a desktop PC (laptops are different). After all, what point in PC's that you can't upgrade, install expansion cards etc? In other words what point in PC's where opening the case invalidates warranty?