Got my guild wars account hacked

ican the farmer

Ascalonian Squire

Join Date: Jan 2010

Rata Sum

Myserious Farmers of [EcTo]

R/

well i got my guild wars acc hacked i got the creppy NCsoft fake email ( i didn't know it was fake when i clicked link and such)so now my Guild Wars acc is hacked what should i do? i rly would like to get my account back

Please help me

Hollygen

Hollygen

Core Guru

Join Date: Feb 2007

UK

Blinkie Ponie Armie [bpa]

R/

Contact support. It's the only thing you can do

http://www.guildwars.com/support/

ican the farmer

Ascalonian Squire

Join Date: Jan 2010

Rata Sum

Myserious Farmers of [EcTo]

R/

i contacted them but what info should i have in my email?

Miss Sarah Lauren

Miss Sarah Lauren

Lion's Arch Merchant

Join Date: Mar 2009

The Netherlands/Norway

Phase Six [PT]

E/

That you got hacked and would like ur account back, further nothing yet. They will ask for the stuff they need in an answer

Hollygen

Hollygen

Core Guru

Join Date: Feb 2007

UK

Blinkie Ponie Armie [bpa]

R/

Follow the instructions on the NCSoft help page

Killed u man

Forge Runner

Join Date: Feb 2006

Quote:
Originally Posted by ican the farmer View Post
i contacted them but what info should i have in my email?
Shoesize, eyecolor, haircolor, weight, ... You know, all the obvious information a game support needs.

Honestly, tell them your story, and they will help you further. But if you're too lazy to even use your most basic braincells:

-> Your name and email
-> As many info on the acount as you can (including acces keys)
-> The story
-> That's it

Done, should have your acount back in no time, albeit without items and characters probably...

ican the farmer

Ascalonian Squire

Join Date: Jan 2010

Rata Sum

Myserious Farmers of [EcTo]

R/

ok i am havin some trubble getting my email to them but i will try my best! thanks for all the help this is the second time my account got hacked

ican the farmer

Ascalonian Squire

Join Date: Jan 2010

Rata Sum

Myserious Farmers of [EcTo]

R/

they wonnt answer my email this time cuz when i first sent it about my acc got hacked they answered in like 5mins now i have sent 2 emails and no respons

sixdartbart

sixdartbart

Forge Runner

Join Date: Jun 2005

Peace Machine GRRR [DiE]

W/N

Thats terrible, you should probably spam some fansites that can't help you and have already told you who you needed to contact untill NCsoft helps you then.

on a side note.
if this is the second time your acct has been taken from you.....

talon994

talon994

Wilds Pathfinder

Join Date: Mar 2009

Ontario,Canada

聖光麒麟

W/

OP fits his rank...

On topic if this was your second time shouldn't you be to blame since you blindly clicked those links in the first place? If you haven't noticed there is a thread or two about account security on here.


Me suggests you read it

Anonymous IXl

Anonymous IXl

Lion's Arch Merchant

Join Date: Nov 2009

ON, Canada

Super Galactic Mystery Solvers [Clue]

Mo/Me

I use this site usually to report things. My friends have used it when theyve gotten hacked.

http://www.guildwarsguru.com/forum/g...tml?t=10422141

You should Put you CD keys from ALL your games, your address, and your full name. They may ask for a little more information but within a week you should have your account back.

Lord Dagon

Lord Dagon

Desert Nomad

Join Date: Jul 2009

Inside the Oblivion Gate

The Imperial Guards of Istan[TIGE]

E/Me

just contact support like you did the first time. Just give them your account info(email, password(orignial one), and your story)

But we(as a gw community) can't help you

and nor will anet get your items and (possibly) chars back

And slightly off topic: can we plz stop getting these "i lost my acount what should i do Q.Q threads"

Sierraa

Sierraa

Supastar~ ???

Join Date: May 2006

USA [GMT -7]

Sierraas Asian Harem [love]

Me/

http://www.guildwarsguru.com/forum/g...t10422008.html

Is a good thread to read.

http://wiki.guildwars.com/wiki/Feedb...Support_Issues

Post your ticket number and Gaile could probably help you.

Dallcingi

Dallcingi

Desert Nomad

Join Date: Nov 2006

USA

The Black Parades [死人死]

Mo/

It takes awhile for NCSOFT to get back to you. I got my account back in about 3 days since the initial email aka today.

GoF

Academy Page

Join Date: Jun 2009

Mo/

Quote:
Originally Posted by Sierraa View Post
http://wiki.guildwars.com/wiki/Feedb...Support_Issues

Post your ticket number and Gaile could probably help you.
He should give the support a week or so before he starts annoying Gaile with that. When support fails you call her

ican the farmer

Ascalonian Squire

Join Date: Jan 2010

Rata Sum

Myserious Farmers of [EcTo]

R/

well i will give them a week or 2 but i did send 2 tickets by misstake to them will that matter? i went to look if it was delivered but clicked send so they got 2 tickets

JR

JR

Re:tired

Join Date: Nov 2005

W/

Submit a ticket to support, and read the links that Sierraa posted. There's nothing else to be done here.

I've copied the OP into the account hacks compilation thread to keep a record of it.