How long do they usually take to respond?
I need my password reset as I havnt played in about 5 or 6 months and forgot it. Sent a support request 3 days ago and still no reply... I only want a password reset, I sent them all the information they need...They have created a support ticket but havnt responded.
Any other way to contact them as this should only take them 2 minutes when they get around to it?
Guild Wars Support
mrflibblehat
Hyperventilate
I've had them respond same day, I've had to wait a week other times.
Support is definitely lacking. I'd say if you don't hear back from tomorrow to update the ticket (Don't send in a new one) and just see what's up.
Support is definitely lacking. I'd say if you don't hear back from tomorrow to update the ticket (Don't send in a new one) and just see what's up.
Lord Dagon
yea updating the ticket is the best thing you can do... they are deffinatley lacking as of late... im srry you've had to wait so long( GW has that effect lol).
Theres nothing us as a community can do but just wait... I know it sucks but you can do it
Theres nothing us as a community can do but just wait... I know it sucks but you can do it
mrflibblehat
Yeah, I updated the ticket 12 hours ago 7am UK times, but still nothing... 4 days and counting now, Hopefully they will sort it before the weekend as I guess they dont work then....
Xenex Xclame
Does this help you any?
You may be able to solve the issue yourself if you know where to look, so I thouhgt i would post this.
Quote:
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Originally Posted by Gaile Gray
* First and foremost, resetting the password and changing the password are different.
* If your Guild Wars account is linked to an NCsoft Master Account (NCMA) and if you can access your game account, you can change your password from within the game. The password change is made off of the Character Selection screen, the screen that appears immediately after you log in. You click the "Edit Account" button and make the change you choose. * If your Guild Wars account is linked to an NCMA and if you can access your game account, you cannot reset your password from within the game. The system will look as if it is processing that request, and you will receive a message saying a new password has been sent, but this is not accurate. But remember, you can change your password from within the game, as detailed above. * If your Guild Wars account is linked to an NCMA and if you cannot access your game account, you cannot reset your password or change your password from within the game (obviously, because you can’t get in to do so  ). Instead, you must reset your password through the NCsoft Master Account interface. * If your Guild Wars accounts is linked to an NCMA and if you cannot access either your game or master account, please contact Support to assist you in resetting your password. But please note the comments above, because you may be able to self-help on this by making sure you’re using the right process for the type of account you have. * If your Guild Wars game account is not linked to an NCMA and if you can log into your game account, you can trigger a reset on the log-in screen or change your password on the Character Selection screen/Edit Account screen from within the game interface. * If your Guild Wars game account is not linked to an NCMA and if your email address is no longer one to which you have access (or may be insecure), you should log into the game with your current password, edit the log-in (user) name to a functioning and secure email address, and then reset or change your password, as you desire. |
You may be able to solve the issue yourself if you know where to look, so I thouhgt i would post this.
mrflibblehat
Thanks Xenex,
I have looked through the post but still need to contact support, Still waiting though...I have given them 3 updates also.
I have looked through the post but still need to contact support, Still waiting though...I have given them 3 updates also.
drem
I was warned for saying that ArenaNet has bad support? haha wtf
Hardrock69
Well I've had a few issues with my account through the years and I'll have to say that it's been an overall good experience with the support team. On all 3 occassions mine were resolved within 3-4 days tops. A week to ten days is imo a little lengthy, but I'm sure the ticket count varies from day to day. These guys have my respect tbh.. alot of times this is a totally thankless job.
mrflibblehat
Quote:
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Originally Posted by drem
I was warned for saying that ArenaNet has bad support? haha wtf
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