Connection Errors

Regina Buenaobra

Regina Buenaobra

ArenaNet

Join Date: Apr 2008

Me/

Heya. Just wanted to let you all know that we are working on some technical issues following the closing of the Wintersday event. If you're experiencing any issues with connecting (error 7s), please know that our team knows about this, and they are investigating right now.

Khorrax

Khorrax

Krytan Explorer

Join Date: May 2006

Romania

Dvd Forums [DVDF]

W/

Thanks for letting us know. I didn't have any problem so far.

jazilla

jazilla

Desert Nomad

Join Date: Aug 2006

Guernsey Milking Coalition[MiLk]

E/Me

Thanks for the info. I will stay away for an hour or two.

chowmein69

Forge Runner

Join Date: Jan 2007

i got a error 7 on the snowball at quarter finals , thanks for fixing this problem

ShadowbaneX

Wilds Pathfinder

Join Date: Jun 2006

Heroes of the Horn

A/Me

Not sure if this is related but I just tried to connect and got a DNS server error bug.

Lycan Nibbler

Forge Runner

Join Date: Sep 2006

AZ

I appreciate this communication Regina, it seems to be much better lately and it is welcomed I'm sure by all here.

AexIndex

Frost Gate Guardian

Join Date: Aug 2009

Ah, i don't even notice anymore it has become part of the GW experience same with the never ending lag.

Thanks for the message i guess

dr love

dr love

...is in denial

Join Date: Sep 2006

Hyperion

starcraft 2

P/Me

Quote:
Originally Posted by ShadowbaneX View Post
Not sure if this is related but I just tried to connect and got a DNS server error bug.
yea i'm getting error 26 as well

beregond

beregond

Lion's Arch Merchant

Join Date: Dec 2007

Paladins of Eternal Truth[POET]

W/Mo

It seems the past 2 weeks I've had nothing but connections problems. But I'm pretty sure that had to do with my wireless.

bitchbar player

bitchbar player

Krytan Explorer

Join Date: Mar 2006

still lost

Guy In Real Life [GIRL]

Mo/

yesterday and today i get dns error 026 constantly, no clue way. Everything seemd fine on my side, maybe somewhere down the line towards gw servers a hub is down.

Xx Devour Xx

Xx Devour Xx

Wilds Pathfinder

Join Date: Nov 2005

Ontario, Canada

W/

Code 26 FTL... Im getting it now ...

Finally logged in... GG A-Net

Loot Junkie

Loot Junkie

Lion's Arch Merchant

Join Date: Jan 2007

in a utopian dream

clan dethryche[dth]

N/

I've been unable to connect for nearly 24 hours, code 026 as soon as i enter my pw

Minako Okanim

Minako Okanim

Academy Page

Join Date: Feb 2008

Orphans of Kukai

W/P

I still can't get in ._.

Regina Buenaobra

Regina Buenaobra

ArenaNet

Join Date: Apr 2008

Me/

I have an update. The team is still looking into the connection problems which people experienced in the Eye of the North oupost during the Wintersday Festival. This issue is related to the festival itself. Since the festival is no longer active, this particular issue shouldn't be a problem for players. However, the team will continue to work on the problem.

Meanwhile, if you are experiencing problems connecting to the game, those issues are most likely not related to this specific problem, so please contact the Support Team if you're having problems connecting with your account.

Thanks much for your patience.

We return you to your regularly scheduled program.

Minako Okanim

Minako Okanim

Academy Page

Join Date: Feb 2008

Orphans of Kukai

W/P

Well it's still not working for me...and I still cant access the wiki or the main site

Regina Buenaobra

Regina Buenaobra

ArenaNet

Join Date: Apr 2008

Me/

I'm sorry you're still experiencing issues. I know it must be annoying for you. If it is a DNS problem, it is most likely something you need to resolve with your ISP. If it was a DNS issue on our end, then no one would be able to get in, and we would be seeing far more reports of players being unable to get into the game or access the websites. So I would suggest that you please contact our support team so they can help you isolate the problem, and figure out whether you need to contact your ISP.

Minako Okanim

Minako Okanim

Academy Page

Join Date: Feb 2008

Orphans of Kukai

W/P

I can't contact support because I can't even access the main GW website

Regina Buenaobra

Regina Buenaobra

ArenaNet

Join Date: Apr 2008

Me/

Please email [email protected], and we will have a member of the support team contact you. Thanks.

Introverted Dimensions

Introverted Dimensions

Wilds Pathfinder

Join Date: Jan 2006

R/

Had some pretty bad lag issues last night but everything seems fine today.

StormHarper

Pre-Searing Cadet

Join Date: Jun 2008

Arms of Existence

Me/

Hmm, I guess alot of people are having the dns server codes. Error 26 pops up for me every time i try to log in..no announcement items show up on log in screen either..Hope its fixed soon

Anonymous IXl

Anonymous IXl

Lion's Arch Merchant

Join Date: Nov 2009

ON, Canada

Super Galactic Mystery Solvers [Clue]

Mo/Me

It will not let me on and i was just on 5 minutes ago...

Anonymous IXl

Anonymous IXl

Lion's Arch Merchant

Join Date: Nov 2009

ON, Canada

Super Galactic Mystery Solvers [Clue]

Mo/Me

Its not on my end Regina. I have friends who are getting this Err. 26 as well. I have never even heard of an err26... I am pretty sure with all this happening it must be your end.

krunk

Academy Page

Join Date: Jul 2006

Xx Edge of Extinction Xx

Rt/Mo

i dont know if she is pming you or not but me and my wife are also getting the err26

Massacure Monk

Ascalonian Squire

Join Date: May 2006

Mo/

regina are you doing anything to fix the interupt botters in pvp

AmbientMelody

Lion's Arch Merchant

Join Date: Apr 2009

Poland

N/A

Quote:
Originally Posted by Massacure Monk View Post
regina are you doing anything to fix the interupt botters in pvp
Now that's pretty lame stuff ...

I miss the old GWP so much, no cheaters and no crap running around. These were days

pumpkin pie

pumpkin pie

Furnace Stoker

Join Date: Jul 2006

behind you

bumble bee

E/

I am guessing this could possibly be the cause of my GW crashing the other night, because ANet was trying to remove the Wintersday event from the game, hence the game cannot find the texture and wire frame etc.

Cool, fyi, logging in find now.