Falsely Banned accounts

Anonymous IXl

Anonymous IXl

Lion's Arch Merchant

Join Date: Nov 2009

ON, Canada

Super Galactic Mystery Solvers [Clue]

Mo/Me

"...i got the bann for buying gold for real money when i have NEVER bought or sold nething for real world money i did use my second account for a 60e ecto transfer that i had earned on him. i didn't see nething in the rules about not haveing a second account lots of ppl do. and if anet done little research its the same ip adress. and for them to bann and accuse me of what i call cheating/buying gold...down right wrong with a price tag of 60hours and a mark on my account. i worked hard for everything i got and the ppl that know me in game know that...now there just going to take it all away on there poor judgement.. just wanted to set the record straight AND I DON"T WANT TO BE LABELED AS SOME ONE THAT BUYS GOLD. WHEN I NEVER DONE SUCH A THING I OPEN ABOUT THIS MAYBE PEOPLE SHOULD BE AWARE AND WATCH WHAT U TRADE WITH SECONDARY ACC

LAST BUT NOT LEAST WHAT ARE THEY GOING TO TAKE......IF I NEVER BOUGHT GOLD HOW CAN THEY SET A PRICE ON WHAT THEY CAN TAKE BACK??? THANKS ALL YOU READ THIS THINK WHAT YA WANT" Quote- STONEY420

Firebaall

Firebaall

Krytan Explorer

Join Date: Sep 2006

Just pray you don't have to deal with PlayNC support.

I recently had a problem with this in Aion. Basically, it' boiled down to the GSU head (or at least he said he was the "team lead") saying "we know you botted, and there's nothing you can do about it".

I'm sure there is, but I really didn't care that much for Aion to push. I'll wait 3 months until all those terds are fired, then call directly.

It's really a case of "guilty until proven innocent", and even then...your still guilty.

If they tried this crap with my Guild Wars accounts, I'd be driving down to Texas. From Canada! lol

Tullzinski

Tullzinski

Jungle Guide

Join Date: Mar 2006

Trying to stay out of Ryuk's Death Note

N/R

Hmm, 2 accts logged on at the same time almost every day lately (son and i)
Recently made large transfers of gold(100K) repeatedly and items between the accts and not had a problem.

May be worth fighting....

Kattar

Kattar

EXCESSIVE FLUTTERCUSSING

Join Date: Mar 2007

SMS (lolgw2placeholder)

Me/

When people post about "falsely" banned accounts, they're usually not telling the community everything they've been doing or they're just outright lying. Seems like it's always a "friend of mine" that was banned as well. But really, you don't know everything that goes on with your friend's or his brother's account, so you really don't have anyway of knowing whether he was banned for good reason or not.

Don't believe everything you read and always talk to NCSoft support. Or your friend should, rather.

Dont Nerf The Perma

Frost Gate Guardian

Join Date: Jun 2009

A/D

Quote:
Originally Posted by Tullzinski View Post
Hmm, 2 accts logged on at the same time almost every day lately (son and i)
Recently made large transfers of gold(100K) repeatedly and items between the accts and not had a problem.

May be worth fighting....
Probably because its between two accounts, they probably assume its someone with two accounts transferring items between the two. The person with the banned account made a very large trade to someone they didn't trade with as frequently as you and your son probably do.

Anonymous IXl

Anonymous IXl

Lion's Arch Merchant

Join Date: Nov 2009

ON, Canada

Super Galactic Mystery Solvers [Clue]

Mo/Me

Quote:
Originally Posted by Kattar View Post
When people post about "falsely" banned accounts, they're usually not telling the community everything they've been doing or they're just outright lying. Seems like it's always a "friend of mine" that was banned as well. But really, you don't know everything that goes on with your friend's or his brother's account, so you really don't have anyway of knowing whether he was banned for good reason or not.

Don't believe everything you read and always talk to NCSoft support. Or your friend should, rather.
Well i know for a fact he doesn't have a credit card and I don't know any other way that they would assume he was buying gold. It was a quite large amount ( i think he said 60e ) So i can sort of understand why they would ban him. Its just ridiculous if they take stuff off.

Firebaall

Firebaall

Krytan Explorer

Join Date: Sep 2006

Quote:
Originally Posted by Kattar View Post
When people post about "falsely" banned accounts, they're usually not telling the community everything they've been doing or they're just outright lying. Seems like it's always a "friend of mine" that was banned as well. But really, you don't know everything that goes on with your friend's or his brother's account, so you really don't have anyway of knowing whether he was banned for good reason or not.

Don't believe everything you read and always talk to NCSoft support. Or your friend should, rather.
I agree.

If it's going to be aired in public, the poster should contact PlayNC Support, document the responses, and include them in a complete disclosure in that same post. I have a doosey for the Aion forums, but I'm still not ready to fight that hard for....Aion.

Guild Wars? I'd fight tooth and nail for.

Elephantaliste

Krytan Explorer

Join Date: Nov 2008

adblockplus.or

Quote:
Originally Posted by Anonymous IXl View Post
The only reason he could have got banned was because his brother was repaying a debt.
He knows real money trading lead to ban right ?
You obviously don't know what happened. If you friend wants his account back, tell him to contact NCSoft. There is nothing more you can do for him.

He needs to get feedback from NCSoft first, since some account got banned due to their deficient payment terminal, too.

And no, NCSoft doesnt steal your items, but pirates do. With guns.

MagmaRed

MagmaRed

Furnace Stoker

Join Date: Mar 2007

Our Crabs Know True [LOVE]

R/

Quote:
Originally Posted by Anonymous IXl View Post
I have heard quite a bit recently of A-net banning accounts with false accusations. A friend of mine just got banned for "Buying gold" when he doesn't even own a credit card, and doesn't know anyone IRL who even plays Guild wars other than myself and his brother. The only reason he could have got banned was because his brother was repaying a debt. Are there any rules that say you cant have 2 people living in the same house playing guild wars at the same time or something? I kind of understand why he got banned but we are just hoping that they don't strip his account of all of his gold that he worked hard for. The amount he traded was quite large but they farm FoW/UW quite often so it wasn't a very hard debt to pay off. So i was really just wondering if this has happened to anyone else and if so, do you think they will strip him of all his valuables?
Something about this makes me wonder what his 'brother' was doing. What kind of debt? HOW was he paying it off? How large are we talking, and to how many people?

These seem like statements that sound like his brother wan't buying gold, but selling it, more bannable than buying in my opinion. And as far as stripping the account, the only thing they would do, if they do it, would be to send the money bought/sold to the garbage and any items bought/sold. Items and armor his characters use would be safe, and most transfered items are extremely hard to track for removal.

raven 0ruid

Banned

Join Date: Oct 2009

Gaurdians Of The Shiverpeaks

A/

Quote:
Originally Posted by MagmaRed View Post
Something about this makes me wonder what his 'brother' was doing. What kind of debt? HOW was he paying it off? How large are we talking, and to how many people?

These seem like statements that sound like his brother wan't buying gold, but selling it, more bannable than buying in my opinion.
You've missed the point here, he was trading between accounts because he owed his mate some IN GAME cash. This in reality has nothing to do with selling gold for real world money, it's just the mistake NCSoft made. And above it says that it was about 60 ecto.

HawkofStorms

HawkofStorms

Hall Hero

Join Date: Aug 2005

E/

Quote:
Originally Posted by Kattar View Post
When people post about "falsely" banned accounts, they're usually not telling the community everything they've been doing or they're just outright lying. Seems like it's always a "friend of mine" that was banned as well. But really, you don't know everything that goes on with your friend's or his brother's account, so you really don't have anyway of knowing whether he was banned for good reason or not.

Don't believe everything you read and always talk to NCSoft support. Or your friend should, rather.
Bingo.

One guy once posted on guru about how he was unfairly banned. Regina ended up posting saying that the guy had had his account suspended 10 different times for breaking the EULA.

This is like saying "but officer I wasn't speeding" and expecting the cop to go "Oh okay sorry for the mistake then sir" and let you go.

Chocobo1

Chocobo1

Desert Nomad

Join Date: Sep 2007

New Zealand

CoA

N/

Quote:
Originally Posted by HawkofStorms View Post
Bingo.

One guy once posted on guru about how he was unfairly banned. Regina ended up posting saying that the guy had had his account suspended 10 different times for breaking the EULA.

This is like saying "but officer I wasn't speeding" and expecting the cop to go "Oh okay sorry for the mistake then sir" and let you go.
I remember that, anyone got a link to that thread though? Would re-read for the lols.

shoyon456

shoyon456

Desert Nomad

Join Date: Jul 2006

D/

I don't know if this will trigger a ban, but transfering large sums of gold across multiple accounts or trading pre gold for post gold will sometimes get you flagged. I believe they have a human reviewer in that case, though that still doesn't make the system perfect.

STONEY420

Pre-Searing Cadet

Join Date: Dec 2009

NONE

W/

I'm the guy he speaks of.. and i got the bann for buying gold for real money when i have NEVER bought or sold nething for real world money i did use my second account for a 60e ecto transfer that i had earned on him. i didn't see nething in the rules about not haveing a second account lots of ppl do. and if anet done little research its the same ip adress. and for them to bann and accuse me of what i call cheating/buying gold...down right wrong with a price tag of 60hours and a mark on my account. i worked hard for everything i got and the ppl that know me in game know that...now there just going to take it all away on there poor judgement.. just wanted to set the record straight AND I DON"T WANT TO BE LABELED AS SOME ONE THAT BUYS GOLD. WHEN I NEVER DONE SUCH A THING I OPEN ABOUT THIS MAYBE PEOPLE SHOULD BE AWARE AND WATCH WHAT U TRADE WITH SECONDARY ACC

LAST BUT NOT LEAST WHAT ARE THEY GOING TO TAKE......IF I NEVER BOUGHT GOLD HOW CAN THEY SET A PRICE ON WHAT THEY CAN TAKE BACK??? THANKS ALL YOU READ THIS THINK WHAT YA WANT

Bob Slydell

Forge Runner

Join Date: Jan 2007

Quote:
Originally Posted by STONEY420 View Post
I'm the guy he speaks of.. and i got the bann for buying gold for real money when i have NEVER bought or sold nething for real world money i did use my second account for a 60e ecto transfer that i had earned on him. i didn't see nething in the rules about not haveing a second account lots of ppl do. and if anet done little research its the same ip adress. and for them to bann and accuse me of what i call cheating/buying gold...down right wrong with a price tag of 60hours and a mark on my account. i worked hard for everything i got and the ppl that know me in game know that...now there just going to take it all away on there poor judgement.. just wanted to set the record straight AND I DON"T WANT TO BE LABELED AS SOME ONE THAT BUYS GOLD. WHEN I NEVER DONE SUCH A THING I OPEN ABOUT THIS MAYBE PEOPLE SHOULD BE AWARE AND WATCH WHAT U TRADE WITH SECONDARY ACC

LAST BUT NOT LEAST WHAT ARE THEY GOING TO TAKE......IF I NEVER BOUGHT GOLD HOW CAN THEY SET A PRICE ON WHAT THEY CAN TAKE BACK??? THANKS ALL YOU READ THIS THINK WHAT YA WANT
There is a strong line between Ban and Suspension.

Btw, how come when I try to post even three letters in all capitals (lol) I get sensored down to lowercase but you don't.

Also @ your post: lol. <- that was in all capitals.

Hyperventilate

Hyperventilate

Krytan Explorer

Join Date: Nov 2007

Somewhere in California

I Gots A Crayon [Blue]

Me/Mo

Contact support and inform them of your second account. If possible, provide proof of ownership. (Log in e-mail, NCSoft E-mail if applicable, CD Keys, any proof of ownership) and do the same with your banned main account.

Just food for thought...
Quote:
By accepting the terms of use in the Agreement, Members represent that you are an adult 18 years of age or older. Only one person may use an Account.
Directly from the legal agreement of guild wars. Here's the legal agreement.

So, I would question what my brother was doing.

Now, like I said, e-mail them and be polite. Cussing and accusing them will not get you anywhere. Provide proof of ownership and describe, in DETAIL, what you were doing. You may want to describe how you earned the ecto on the other account.

Try to remember the smallest of details. A-net is human and they DO make mistakes. I was permanently banned for joking with my boyfriend that I was going to put porn on his computer. A-net banned me for "threatening" to hack. Stupid, yes, but it got fixed.

Use GW Support to choose the best method to contact them.


Best wishes.

Worldbeater

Frost Gate Guardian

Join Date: Dec 2005

Alabama

AcId

D/

If you got banned for that 60 ecto transfer, the person you gave it to likely got banned as well. I doubt it was for that transfer though. You were on the giving end of that trade, which would cause them to assume you were a gold seller. If that were the case, they would perma-ban the account and likely block the IP.

Based on their explanation and the ban length, they think you were buying gold, not sending ectos. If the person you owed the debt to gave you gold or items for nothing in return, that may have been what was flagged.

shoyon456

shoyon456

Desert Nomad

Join Date: Jul 2006

D/

Quote:
Originally Posted by Worldbeater View Post
If you got banned for that 60 ecto transfer, the person you gave it to likely got banned as well. I doubt it was for that transfer though. You were on the giving end of that trade, which would cause them to assume you were a gold seller. If that were the case, they would perma-ban the account and likely block the IP.

Based on their explanation and the ban length, they think you were buying gold, not sending ectos. If the person you owed the debt to gave you gold or items for nothing in return, that may have been what was flagged.
He didn't state it very clearly, but he was transferring it from one of his accounts to the other. Both accounts were his.

And no, it is clearly not against the EULA to own more than one account, you just can't share one account with another person (which can't be legitimately enforced in cases where parent/child will play on the same account).

As the previous poster said, send proof that both accounts are yours to Anet and ask them to look into it. As a last resort, refer it to Gaile. It is just a 60 hr ban, but you need to get this cleared up now, because if something else happens down the road, you will be perma banned because of the mark from this incident.

w00t!

Wilds Pathfinder

Join Date: Aug 2005

Sorrow's Furnace Hot Tub

RoS

Mo/Me

Quote:
Originally Posted by STONEY420 View Post
(snip)
and i got the bann
(snip)
i have NEVER bought or sold nething
(snip)
down right wrong with a price tag
(snip)
WHEN I NEVER DONE SUCH A THING I OPEN ABOUT THIS MAYBE PEOPLE SHOULD BE AWARE AND WATCH WHAT U TRADE WITH SECONDARY ACC
(snip)
THANKS ALL YOU READ THIS THINK WHAT YA WANT
Well, with grammar like that, I think that Anet did us all a favor.

Elephantaliste

Krytan Explorer

Join Date: Nov 2008

adblockplus.or

they aren't banning him here, though

Deviant Angel

Deviant Angel

Krytan Explorer

Join Date: Apr 2006

On a boat!

Homeless.

Mo/

How did you get banned for a puny 60e when several high-end items and thousands of ectos have been transferred between me and a friend over the past month without either of us getting banned? That's just in the past month... no telling how many times we have transferred large sums of money, ectos, or items over the past few years without asking for anything in exchange.

If the tale we are hearing is true, I'm sorry... but it feels like we may be missing some parts of the story.

The Drunkard

Wilds Pathfinder

Join Date: Nov 2007

Still looking

Rt/

Quote:
Originally Posted by w00t! View Post
Well, with grammer like that, I think that Anet did us all a favor.
It's not grammer, it's grammar.

OT
OP, you need to contact support and post the logs. Like HawkofStorms and Kattar stated, you're going to need to show evidence that you've been falsely banned for most guru posters to show sympathy or believe you.

Black Metal

Black Metal

Desert Nomad

Join Date: Jan 2009

N/

Deviant, count your blessings. Anet has had several episodes where mass bans were handed out automatically (as in, they were automated) because they were too lazy to observe the behavior themselves (such as people transferring personal items between mutually owned accounts, or bot-like behavior that was more like OCD, etc)

Mcsnake85

Mcsnake85

Wilds Pathfinder

Join Date: Nov 2009

Italy

E/P

There is something bad behind...Me and my GF got the same IP adress and sometimes we trade a large amount of e or cash..if i need fast ectos she give me the ectos immediatly,then i repay later and if she need something same..we move a lot of things btw anet never contact me for this,never warned me or other....so IMO the something more that he dont said.

lemming

lemming

The Hotshot

Join Date: May 2006

Honolulu

International District [id???]

I was banned for 3 days a couple of years back for moving 100k+40e between accounts.

It definitely happens.

Yuki Juggernaut

Ascalonian Squire

Join Date: Feb 2010

Oh No I Am Out Of Toilet Paper [HELP]

W/

Have you had any previous transactions prior to this?

Yasmine

Yasmine

Wilds Pathfinder

Join Date: Nov 2007

The Lost Souls Of Jugdement [KJCD]

Tbh I don't get the reason for this kind of threads (and the reason it's not closed yet)... Falsely banned = contact support and solve it with them - I heard it happening (never happened to me though) and both ban and tag being removed by support upon making them aware of the situation. Rightfully banned = nothing can be done by complaining here anyway.

Lycan Nibbler

Forge Runner

Join Date: Sep 2006

AZ

If it was for real cash buying or selling then it would have been a perma ban - period. The fact it isnt (if Ive read right, a 60 hour ban?), then it was for something else - given that your name on here ends in 420, its not a stretch that it was something that was said that got reported.

On the anet making mistakes, yes they do, theyve perma banned my accounts for doing amatz when they did the rewards buff there together with the Sins buff. The fact I did it with H/H on a enter flag and wait basis made them consider me a bot, even though I was playing other accounts for 95% of the time my alts were farming amber.

The fact is, they make the decision without your input and then you are guilty and no amount of evidence offered otherwise will change their minds.

Kattar

Kattar

EXCESSIVE FLUTTERCUSSING

Join Date: Mar 2007

SMS (lolgw2placeholder)

Me/

So you weren't even banned, you were just suspended for a little while?

You can talk to support if you want, but they aren't likely to do anything before your suspension is up.

If you're truly trying to call attention to a problem (which doesn't even seem to be that widespread although it happens), then this post is alright. If you're just complaining, then there's no real need for this thread. Keep that in mind when posting. I know you're mad, but this isn't the place to vent. The same applies for everyone.

Tullzinski

Tullzinski

Jungle Guide

Join Date: Mar 2006

Trying to stay out of Ryuk's Death Note

N/R

Quote:
Originally Posted by shoyon456 View Post

you just can't share one account with another person (which can't be legitimately enforced in cases where parent/child will play on the same account).
Actually:

By accepting the terms of use in the Agreement, Members represent that you are an adult 18 years of age or older. Only one person may use an Account. The registered user of an Account may use the Account or may choose instead to permit a minor child of the registered user to use the Account. You are liable for all activities conducted through your Account, and parents or guardians are liable for all activities of their minor child conducted through the Account.

I am allowed to let my minor child use my account legally. He is highly controlled however, hell he cannot even log into any of my computers anymore. He lost that privilege by visiting some adult sites(he has alot to learn about history and tracking )

jayebyrd00

Ascalonian Squire

Join Date: Jun 2009

Arcstars

R/

My brother grounded his 14 year old son of the computer for speaking disrespectfully on a thread. My nephew thought he was a troll king or something. Got his butt in a lot of trouble when my brother watched over his sholder at what he was typing.

STONEY420

Pre-Searing Cadet

Join Date: Dec 2009

NONE

W/

Well this wasn't put here to complain.I contacted anet,everyone knows how that goes.Email email nothing in return.Two days later i finally get it to senior staff.I never bought gold,and i trade with that acc all the time.For some reason or another anet flagged it.So this has nothing to do with complaining,more of a warning to those that do account trades.And this is one of those times,where anet is wrong.Think what u must,but if u got and 60hour ban/suspension and u know u didn't buy gold online.Nothing left but to fight the powers of anet best of luck to all becareful on trades it could happen to you.

Anonymous IXl

Anonymous IXl

Lion's Arch Merchant

Join Date: Nov 2009

ON, Canada

Super Galactic Mystery Solvers [Clue]

Mo/Me

When trading just add like.. 1 dust or 1 feather so its not a large sum of money for nothing. Just a suggestion.

HawkofStorms

HawkofStorms

Hall Hero

Join Date: Aug 2005

E/

Quote:
Originally Posted by Anonymous IXl View Post
When trading just add like.. 1 dust or 1 feather so its not a large sum of money for nothing. Just a suggestion.
That's an even worse idea. Don't do that.

First of all, gold sellers are aware of that and sometimes do that too.

Plus, when you do that and a.net finds out, it ends up looking REALLY suspicious. Like you are trying to hide something and trick a.net. It's a lot less likely you are an innocent bystander if you are actively trying to evade the gold selling tracking system.

Lawliet Kira

Wilds Pathfinder

Join Date: Dec 2006

E/Me

weird...i gave about 300k+30e to a person all in a 5min span and nothin happened to me

Shadowspawn X

Shadowspawn X

Jungle Guide

Join Date: Jun 2005

Fellowship of Champions

R/E

Suspended for 60 ecto? Maybe they are just flagging ecto now, but I've swapped cash and ecto between myself and guildies forever with no consequences. But still fight it because even if it won't help your suspension , it will keep marks off your account. Don't let the marks build up because if you make a legitimate screw up (like swearing in ra/ha) a simple suspension could escalate into a permanent ban.

Hyperventilate

Hyperventilate

Krytan Explorer

Join Date: Nov 2007

Somewhere in California

I Gots A Crayon [Blue]

Me/Mo

I still find something fishy in this story. I know A-net can be careless and ban or suspend at the drop of a hat, but like many have said, they have transferred much more money than a few ecto to another account and gotten away scratch free.

You need to think of why Anet might be watching you. Gotten in trouble with them lately?

Either way, I agree with Yasmine. I don't much see the point in this thread anymore. You weren't banned, you were suspended. A couple day suspension isn't the end of the world, go play WoW for a while and forget about the horrible injustice inflicted upon you. Just be more careful in your trades next time.


If you need to move a lot of ecto over, do it over a series of days. Half one day, half a couple days later. Slower, yes. But it may keep you from getting flagged like this again.

tlee

Ascalonian Squire

Join Date: Jan 2010

that sucks.. if ANET ever banned me for no real reason, i will become another problem to GW.. yes, try to steal/hack into others' accounts and do what i shouldn't be doing.... To make it worse, I will even attempt to write my own programs specifically targetting GW...

pumpkin pie

pumpkin pie

Furnace Stoker

Join Date: Jul 2006

behind you

bumble bee

E/

gather your innocent information, send a support ticket and wait. if your innocent they can't banned you for long.

AngelWJedi

AngelWJedi

Furnace Stoker

Join Date: Sep 2008

orlando,florida

Society of Souls [Argh]

Rt/E

Quote:
Originally Posted by Kattar View Post
When people post about "falsely" banned accounts, they're usually not telling the community everything they've been doing or they're just outright lying. Seems like it's always a "friend of mine" that was banned as well. But really, you don't know everything that goes on with your friend's or his brother's account, so you really don't have anyway of knowing whether he was banned for good reason or not.

Don't believe everything you read and always talk to NCSoft support. Or your friend should, rather.
okay this is so not true! i was faslely banned and it turned to be a error on their end that they admited! even gaile grey admited it. so please don't lump us all together okay?