Character Names Lost....
goblin3
I haven't been playing Guild Wars Factions for some serval Years and so, i forgot my Character Names and i have no Screenshots or any other Data. I have send an e-mail to the support-team. How long will it take and will they answer me ? Will they tell me my Character Names?
Kuchiki_pt
Yes they will say the name. About the time it took 1 weak for a friend of mine but I'm not really sure...
Kuchiki Blye
Kuchiki Blye
goblin3
wow 1 week thats kinda long...... 
i mean i know they are busy but still its their job to answer it as fast as they can, they are the support team..
i mean i know they are busy but still its their job to answer it as fast as they can, they are the support team..
Kuchiki_pt
you are right. I hope that they will be faster this time, actually I belive they will...
Olle
Got any friends that plays GW on like, facebook, msn, Yahoo etc?
they might have u IG, on friends list
they might have u IG, on friends list
goblin3
no that's why i have a big problem and i forgot also the guild name......
Kuchiki_pt
Well then you gotta wait.... (obvious xD )
Kuchiki Blye
Kuchiki Blye
Shadow of Cantha
Took them less than 24hrs to respond to me with a character name.
goblin3
Hm that sounds good =) but what should i type in into my e-mail i sended to the support team, i mean what should i include to show them that i am the real owner of this account.
Thenameless Wonder
Quote:
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Originally Posted by goblin3
wow 1 week thats kinda long......
i mean i know they are busy but still its their job to answer it as fast as they can, they are the support team.. |
goblin3
YEY they just answered mine, i just need to fill some more info and they are gonna give me a character name 
i love the support team
i love the support team
goblin3
ugh yeah i got an response wich told me to give them more information and i just did now i have to wait another 3-6 hours ! 
Lord Dagon
they do a good job while they can but they are understaffed so i wouldnt go Red Engine till its at least a week and a half xD.
goblin3
Quote:
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Originally Posted by Tobi Madera
they do a good job while they can but they are understaffed so i wouldnt go Red Engine till its at least a week and a half xD.
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Arduin
Censoring filter on Guru makes swearing appear as GORED ENGINE RED ENGINE GO etc.
As in, don't go berserk on the support team just yet.
As in, don't go berserk on the support team just yet.
The Scorpion Knight
I need to do this as well, got an account that I don't remember the name to lol. Will they need anything else besides the email address and password? Since that's all I have.
Earth
They require that you tell them the activation codes. Plus some other stuff that I can't remember at the moment. Let me look through my old tickets...
Edit:
Ah, here you go:
-- What first and last name did you use when you created the account?
-- What physical address did you use when you created the account?
-- What date of birth did you use when you created the account?
-- What are all the retail access keys currently registered to your Guild Wars game account? (Please include the retail access keys from each campaign.)
-- What is your Guild Wars login name?
-- What are the last 4 digits of the credit/debit card used to make any Guild Wars purchases online from us? (if applicable)
Probably something like that.
Edit:
Ah, here you go:
-- What first and last name did you use when you created the account?
-- What physical address did you use when you created the account?
-- What date of birth did you use when you created the account?
-- What are all the retail access keys currently registered to your Guild Wars game account? (Please include the retail access keys from each campaign.)
-- What is your Guild Wars login name?
-- What are the last 4 digits of the credit/debit card used to make any Guild Wars purchases online from us? (if applicable)
Probably something like that.
The Scorpion Knight
Quote:
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Originally Posted by Earth
They require that you tell them the activation codes. Plus some other stuff that I can't remember at the moment. Let me look through my old tickets...
Edit: Ah, here you go: -- What first and last name did you use when you created the account? -- What physical address did you use when you created the account? -- What date of birth did you use when you created the account? -- What are all the retail access keys currently registered to your Guild Wars game account? (Please include the retail access keys from each campaign.) -- What is your Guild Wars login name? -- What are the last 4 digits of the credit/debit card used to make any Guild Wars purchases online from us? (if applicable) Probably something like that. |
Grim Aragorn
when i did it they just sent me a character name and didnt ask for any info at all
Kamatsu
You don't need all activation key's - if you have at least 1 key associated with the account and can provide the other information they need, then they should be able to help you.
I know as I've had to contact support to gain access to my account twice (both times due to my fault and issue's with my pc, no hacking or others logging into my account, etc). I don't have access to my Prophecies activation code anymore.. or any receipts for it's purchase. but they have been fine with the activation codes and receipts from Factions and Nightfall - both times they got back to me within 24 hours with the relevant info I needed to access my account once again.
I know as I've had to contact support to gain access to my account twice (both times due to my fault and issue's with my pc, no hacking or others logging into my account, etc). I don't have access to my Prophecies activation code anymore.. or any receipts for it's purchase. but they have been fine with the activation codes and receipts from Factions and Nightfall - both times they got back to me within 24 hours with the relevant info I needed to access my account once again.
goblin3
mhm i've been waiting now another 6-10 hours...... i want an response !
Arduin
Quote:
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Originally Posted by goblin3
mhm i've been waiting now another 6-10 hours...... i want an response !
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Earth
There's nothing else we can do to help, you will just have to be patient. They'll get back to you.