Ffffffffffffuuuuuuuuuuuuuuuu-

combatchuck

combatchuck

Lion's Arch Merchant

Join Date: Mar 2006

Mo/


Anything to be done about this? I haven't logged on in like 8 months and come to see this. What the hell. Can I at least get my account back? I've got all 3 games AND nightfall.

Lest121

Lest121

Wilds Pathfinder

Join Date: Apr 2007

Army of Darkness

A/Mo

This is why i log once a month even though i quit 2 years ago...

Marty Silverblade

Marty Silverblade

Administrator

Join Date: Jun 2006

Contact support. There is nothing we can do to help you.

PS: It would be a good idea to edit out you email address and the character name for security purposes.

combatchuck

combatchuck

Lion's Arch Merchant

Join Date: Mar 2006

Mo/

Doesn't look like it matters much at this point, but I guess I should. What is the outlook on getting something out of support?

Eragon Zarroc

Eragon Zarroc

Atra estern?? ono thelduin

Join Date: Jan 2008

Madness Incarnate

[Duo]

W/P

you were hacked and used for real money trading. we can't do anything for you. contact support

Marty Silverblade

Marty Silverblade

Administrator

Join Date: Jun 2006

Quote:
Originally Posted by combatchuck View Post
What is the outlook on getting something out of support?
Assuming your got hacked and was used for the reason you got banned, I don't think it'll be too high. For Anet to overturn that ban you'll probably need to prove that your account was hacked and thus it wasn't you who was trading real money. How you'll do that, I have no idea. Maybe proof that you quit the game, proof that someone managed to access your account (printscreens of security software telling you something got into your computer, etc). Don't think this will count for much, but it's worth a try. Maybe Anet will be generous.

PS: I've heard support takes a few days to respond, though you'll often receive an automated response soon after emailing. Don't rage if there's no immediate response .

Yelling @ Cats

Krytan Explorer

Join Date: Jun 2009

Quote:
Originally Posted by Marty Silverblade View Post
Assuming your got hacked and was used for the reason you got banned, I don't think it'll be too high. For Anet to overturn that ban you'll probably need to prove that your account was hacked and thus it wasn't you who was trading real money. How you'll do that, I have no idea. Maybe proof that you quit the game, proof that someone managed to access your account (printscreens of security software telling you something got into your computer, etc). Don't think this will count for much, but it's worth a try. Maybe Anet will be generous.

PS: I've heard support takes a few days to respond, though you'll often receive an automated response soon after emailing. Don't rage if there's no immediate response .
ANet has logs of IPs that have logged onto accounts.

It really isn't hard to see that before and during the real money trading, someone from Hungary was logging on etc.

Yelling @ Cats

Krytan Explorer

Join Date: Jun 2009

Quote:
Originally Posted by Yelling @ Cats View Post
ANet has logs of IPs that have logged onto accounts.

It really isn't hard to see that before and during the real money trading, someone from Hungary was logging on etc.
Though, if ANet really cares to bother, since you know, they already have your money, is another story.

combatchuck

combatchuck

Lion's Arch Merchant

Join Date: Mar 2006

Mo/

This sucks. I suppose it's my own fault for not changing my password to something harder to guess. I'm just annoyed that all the things I had are going to be gone, all the time and effort put into all 8 characters is now wasted. I know it's not a lot compared to some of the masses of treasure other people have built up, but I was really proud of my monk's FOW armor and cool weapons. And the skills I had capped. Sigh. No use whining about it, I suppose.

Yelling @ Cats

Krytan Explorer

Join Date: Jun 2009

Quote:
Originally Posted by combatchuck View Post
This sucks. I suppose it's my own fault for not changing my password to something harder to guess. I'm just annoyed that all the things I had are going to be gone, all the time and effort put into all 8 characters is now wasted. I know it's not a lot compared to some of the masses of treasure other people have built up, but I was really proud of my monk's FOW armor and cool weapons. And the skills I had capped. Sigh. No use whining about it, I suppose.
Gives you a chance to restart.

I've know people who have gotten hacked and lost millions (literally) from stolen minipets and ectos.

combatchuck

combatchuck

Lion's Arch Merchant

Join Date: Mar 2006

Mo/

Quote:
Originally Posted by Marty Silverblade View Post
Contact support. There is nothing we can do to help you.

PS: It would be a good idea to edit out you email address and the character name for security purposes.
I just realized the irony in getting that advice after my account was hacked.

Neo Nugget

Neo Nugget

Site Contributor

Join Date: Jan 2006

R/

As others have said, contact support. There isn't anything we can do for you unfortunately.

Closed.