Automated Ban Responses

Hello,

I understand that you have concerns about the termination of your Guild Wars account. I would like to provide you with additional information that may be of assistance as you review your individual situation:

The accounts that were terminated on May 26th used a disallowed third-party program at some time in the past. That doesn’t mean the program was used within the last few days or even within the last few weeks, because the scope of our bot detection efforts extended over a long period of time. So any of the 3,700 accounts that were closed may have used a forbidden third-party program this week, last week, or even a few months ago. Some people may have installed and uninstalled a forbidden program a while ago, thinking it would not be detected. Obviously that wasn’t the case. Others may share a computer and not realize that someone else added a bot program to their system. And still others may not realize that the program that they were told was “harmless” or even “approved by ArenaNet” is actually a cheat program.

Some players have said they believe that their account was terminated because they used certain third-party programs such as TexMod or Guild Wars Multi-Client. We do not action the accounts of people who use these programs because in their original form they do not give players an inherent gameplay advantage. That has been true in the past; that remains true today. But the accounts that were terminated were not using such programs. Either the players involved were knowingly using cheat programs, or they were using what they thought were benign programs that had been altered, turning them from acceptable to unacceptable.

Please keep in mind that ArenaNet and NCsoft do not “approve” third-party programs. We know that we cannot ensure the integrity of programs that we did not create. So while we do not take action on the users of programs that are known to not give a player any gameplay advantages, establishing the integrity of any third-party program falls to the individual user.

I hope that this additional information is helpful to you. Please note that this is the final communication we will be giving in response to this appeal. Subsequent communication about this matter will be closed without response.

Take care,

Lead GM Oghma
The Guild Wars Support Team


:::::::::::::Ok. Well I've never botted before, and the only 3rd party applications that I've used are KSmod, Texmod, and a keyboard macro that does /resign.

" Either the players involved were knowingly using cheat programs, or they were using what they thought were benign programs that had been altered, turning them from acceptable to unacceptable."

::::::::::::::Seriously???? I haven't even breached the User Agreement. KSmod uses a .dll injection, and it's on the guild wars wiki website. The only thing that KSmod does is beefs up the graphics. If it's on the official website, and you're gonna ban for it, shouldn't you remove it? Or at least warn us about it?

"establishing the integrity of any third-party program falls to the individual user."

-YAH. The mods I used (tex+KS) DID NOT BREAK THOSE RULES.


::::::::::: These automated responses are not helping @ all. I want to know when that illegal "3rd party program" was run, and for how long. Other people may be banned as well if they used anything similar to what I used. (KSMOD AND TEXMOD), so it would be nice to know.

If you're going to ban me for something I haven't done, at least have some proof.

And they're closing all responses after that last automated response from Oghma.

Make sure you never share your computer with anyone too, if anyone even hints at an illegal program you can be banned. :]

I take it you got banned for the keyboard macro?

Who told you KSmod and .dll injection was legal?

i've never let anyone use my computer. my password is like 19 characters.

++++ hypothetical situation:: If you use GW at someone else's house, and you don't know their history, will that be considered worthy of a ban?

http://wiki.guildwars.com/wiki/Guide..._modifications

go to other graphical mods, and you'll see KSmod.

it's on the official wiki wesbite. If it was worthy of a ban, why would it be there?

ksmod injects a .dll according to other players, but my point is that it's on the official website, and the only thing it does is beef up the graphics and make the textures look high-res.

tldr; we have crappy detection methods so in the fight against serious botters, we'll also take out the harmless small-timers and a few innocent bystanders along the way.

Official wiki isn't managed by anet its run by a player community.
This has been answered, the original forms of those programs are alright to use anything changed becomes a problem. I've also heard Texmod is virtually undetectable.

ksmod was allowed before, just because Kuntz says it won't get you banned doesn't mean you can't be nailed for the .dll injection which is always linky to 3rd party programs. On the other hand Kuntz also says that you "will not" get banned unless you were using some other program not approved or otherwise. If you did, cya.

Talk to support, there's nothing you can do here.

yes i know. i've only used the original forms of those programs. and that's it.

Texmod doesn't do anything on the client end to change the game, it's just a texture program that changes how we see things on our side. More like a graphical overlay if you were to call it such.

Uh... The entire point is that talking to support does nothing because support refuses to talk to you. "Talk to support" isn't really a valid response in this situation at all.

I would say its the KSmod using .dll injection is what got you banned, it's believed to be anets new way of detecting bots recently. I've never seen anet say its alright to use these programs just they probably won't pursue you for it but if they do get you for it they won't feel bad about it.

that makes no sense. KSmod should be removed from the official wiki then. if it gets players banned.

it's harmless and just makes the graphics look better.

You know, For $215 spent on this game, I would have thought I'd get better support than a generic response

Maybe, if I remember correctly the portal jumping project was on wiki for a while and it was frowned upon by anet after that slaver exile exploit was discovered.

Well then you'll have to talk to Gaile if anyone is willing to put up her email. You'll have a far better chance at getting a response from her then anyone who takes this job "officially".

http://www.guildwarsguru.com/forum/s...&postcount=425

I'm glad you got banned. Play the game you bought..don't bot the game you play!!!

BUY GAME-INSTALL GAME-PLAY GAME...dont alter the game....is that too hard for you to do? If it is, don't play it.

Official wiki site..did they say the dll. was legal? Did you ask anyone before you used it? If you did ask someone...were they representative from arena net? Was it really necessary for you to risk a ban by altering you purchased product? Your own fault for being banned, now stop crying please.

like i said before, i didn't bot. but gj troll.

ksmod injects a .dll according to the people on wiki.

but idk.

i only used the crap on wiki, so i don't know why i got banned. and the auto responses don't help. lol.

Did you READ the email you copypasted here?

Because it clearly states that KSmod and texmod have not and will not get anyone banned. Like staff have also stated on forums, on the wiki, ingame. They are not what got you banned. It's right there.

There's just... no point in first posting something that cleary states "you were not banned for X or Y", and then going on to whine "if you ban people for X and Y you should say so!" Because they just told you they don't.

and .dll injection is a basic way for players to cheat or alter their games. As with many many many other games, it is used for things it should not be used for.

well i wouldn't know what gets posted ingame cuz.... i'm banned.

i'm just stating that those are the programs that i used, and i received a ban.
i never botted or anything like that, so idk y i got a ban

It is really dissapointing see so many people that never ran farm bots or cheated in pvp or even used a program to help get a drunkard title get their account perma banned for some supposed nefarious use of a 3rd party program. It is even more disheartening to listen to others that actually did bot farm faction or chest run or whatever and they didn't lose their accounts. The implementation of this ban seems almost arbituary or even targeted in an unfair way such as "guilt by assossiation" etc.

Screwed by the bot farmers/pvp cheaters and then screwed again by an ANET ban bot and the final F'you bot response from support. Are we the only ones left that actually sit at our keyboards?

The hard core farm botters were not even remotely secretive about what they did. Everyone knew who they were. What is so unfortunate is all the people that didn't farm or cheat the game getting shafted.

They can't say all 3rd party programs are against the Eula and say some are fine. That is a double standard and not fair.

This..

ncsoft didn't bother reading what I emailed them...they responded exacly the same...my friend got banned for textmod...i tried mailing them with his account since he doesn't want to bother,same response...

Eh well,what can you do...I think I'm geting GW2 anyways,and not using any program that modifies it even if it is made by A-net itself.

Ironic though...they ban bots and respond with bots..

Make sure you change your IP address by then and use a different name and address. Apparently they can ban you from their service... for life, as in you can still buy their shit, but your account will be auto-terminated upon old history of previous bans.

They may ban your GW2 account as soon as you get it installed, so I would be careful about that if I was you.

(No, seriously, it's in the NCSoft terms)

I know...I mailed them about it but the response isn't so fast for that

I think in this case you have been banned for the macro you say you only used it for /resign but meh looks like either your not telling us everything or they picked up on it and you got the sore end of the ban scythe, point taken but good luck in getting through to anet.

...have not and will not get you banned IN THEIR CURRENT FORM. Any modifications, future releases etc may or may not be ok. They have the power to suddenly say that it's not ok because of a minor update and you may get banned for it.

Even if its in the NCsoft agreement they can only go so far as to banning you NCsoft master accounts if you hack their games. Transfer a ban from GW to GW2 based solely upon IP from over a year ago, holds no merit. IP servers, people, companies, etc all change way to much over a year for them to have any grounds on insta-banning upon install and playing. But I'm not/wouldn't be suprised that the NCsoft agreement has right to terminate master account.

But my main point is that, spam all you want. aNet has CLEARLY stated MULTIPLE times, blog and forum posts, that they WILL NOT release any information upon the method of discovery because they clearly don't want different hacks to be released. If you tell even just one person how they got caught, it'll find its way to ears of the hack programmer, and they'll find a new method.

Your best bet is just to provide your general time, date, location, IP address, your ISP, and any other additional information that could possibly prove you didn't install or knowingly use a hacked GW game. Still not suprised if you still get auto-replies.

Are you seriously telling me that you've never modded any programme, even a single player game such as downloading new quests and NPC's for Baldur's Gate, or New Weapon Skins for an FPS like Counterstrike Source?!?! And is that in your opinion somehow ban worth?

I agree with banning people for botting and things like that, but for a gwwiki and community support approved mod, that's going a bit too far

I'm sorry about your ban gwkbar. I completely understand where your coming from, if I had been banned I would like to know what for exactly.

To be honest, it think that your gonna have to work hard to get your account back regardless. ANET probably don't want to be seen as having made a mistake too much, as with many customer support offices, just keep working on them and if you deserve it (and with a bit of luck) you'll be successful.

Good luck man

It's not that, they're saying if you download it from anywhere other than the original source, then it cannot be trusted, as it might mess with the game somehow, allowing you to be banned. It's been explained somewhere in these millions of threads. Lol

Hasn't there been enough of these complaining about banning threads. Many people have been told in other threads that there is nothing anyone can do here for you. Its getting old and quite annoying. Mods close this big headache.

Then stop reading these forums. That is what it comes down to, you should know people are going to be QQing.

Of course we all know by now those that get banned lie out their teeth about it and they are innocent and they didn't do anything and they don't know why they got banned. Anet has the proof there's more to the picture than the OP is telling or that Anet has to tell. They are not oblidged to show the OP or anyone why. They have the final say and I'm glad they all got banned as the game will be a much better place for a little while until the next group starts it all over again. Let them cry all they want, just don't let them back in.

I'd like to see you saying that when you get banned for no reason (which is not the case for me,but OP)

This is similar to dictatorship. You got banned,deal with it,buy a life,just forget it,anet don't need to explain to you right? because you didn't waste $150 right? right.

And say OP is lying,the responses are still not apropiate. "RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GO off" is not a good support response,nor is saying it in a polite way like explaining rules OP already knows then saying no further replies will be answered.

Exactly! Anet is perfect. Reverse-sized minions come to mind...

Really? Lets just say there is an innocent person in all this, and lets just say you are that innocent person, are going to just let it go after spending $150+, are you going to let it go without knowing why you got banned, wouldn't you want Anet to prove to you that you did something against the EULA?

Think about it

Woo Guru

At some point I was a little sympathetic to you but seriously stop going on and on with it.

And yes Anet is NOT a democracy they are both the judge and the jury, that's how these kinds of things are.

Blame YOURSELF for botting even if it was only just for one minute, it's not Anets fault you "wasted" $150 - and I bet you probably had your $150's worth of fun already.

Seriously, just stop.

EDIT: and for OP, you used a keyboard macro, that's considered botting.