Troubled customer. What kind of action to take.

Alright, I'm fed up, I've had it. No this isn't a QQ thread, I love this game, Can't wait for GW2, but this is a REAL problem, not some QQ fake problem.

For the past 2ish months now, I have had shitty shitty connections to Guild wars, up to 10k pings when its bad (which is most of the time now) and 200ms when I am lucky (I can live with that).

I went back and fourth between my ISP, and Anet Support, both sides saying "It's not me, there's nothing we can do". I can't change my ISP because of my area, and it would be EXTREMLY expensive to do so.

Here is my problem. I am a paying Customer. I payed for guild wars, got plenty of extras like the tool I am (costumes, char slots, name changes, all expansions, etc) and I am paying for my ISP. I am not getting my monies worth, and it seems there is nothing I can do but continually bitch at support hoping someone breaks.

As a side note, this only happens with Guild wars, Other MMO's, programs work just fine.

So as a Paying disgruntled Atlanta Georgia customer, What the hell can I do at this point? There has to be some kind of legal action or way to get either my ISP or GW support to realize something is up and get it fixed. I used to have 100 ms ping with my current ISP.

Any ideas please?

*edit* I dont want to sue Anet for millions. I just want to play the RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOing game I payed for. That's all

I'm running 200 to 300 ms from Mount Vernon, Ohio when the light goes green. No lag spikes lately.

First find out what is going on here.

You need to read up on tracert and pathping if you are using Windows. General usage is to open the command shell window, type in tracert IP# where in this case IP# is going to be the IP address shown under the lag indicator on your GW interface. Press Enter to make it run.

You will need to run it a number of times to see what is really going on. The time required to go through each leg of the internet route is shown in milliseconds. Look for a leg with abnormally high time.

Also compare these results with route information to some other randomly selected sites. You can use a form like "tracert whatsis.com" also.

If you find a leg to GW that is high enough to account for your lag, report your findings to your ISP. The problem may be upline from your ISP, but they may be able to either change the routing or get the problem fixed.

figuring out the problem with gw tends to be difficult, i've tried to use tracert and ping to test connectivity to the server when i have issues, and sometimes when i don't. it always drops because routers on the path to the gw servers are programmed to drop ICMP packets. So as far as anet knows they aren't even to blame, even if they were, they wouldn't do anything but shift blame, just like they did during the account hacking incidents.

This is the problem, I have done all this. Back and fourth with both companies. I lag out at the 11th hop and no one takes the blame or anything. When I say I've been back and fourth with the 2 supports, I mean it. Harcore. Downloaded test programs, uninstalled firewalls/antivirus, messed with my router, got RID of the router, etc.

Basically both companies just stopped at a standstill and said, there's nothing we can do.

Now what can I DO as a pissed off customer?

like i said a few minutes ago, the router directly connected to the network gw's servers are on, or at least just that one interface, seem to be set to deny icmp traffic into that network. which was probably done to prevent DOS attacks against the gw servers.

yeah.

Well I am trying from a different angle. Seems like a stretch to me, but I found the website of the IP whose ping I get to before I get request timed out. Now I am emailing them to see if they are having routing issues and can fix them.

Sounds crazy, but I wanna fix this even if I have to talk to a company I never heard of before learning all this crap lol.

The company is Limelight networks btw if that matters.

try replacing your video card. i had the same problem one time even and that's all i did. other mmo's worked fine.

MY laptop gives the same results. doubt its the graphics card.

Somewhere along my route, someone is effing up (on accident of course), and I can't seem to get anyone to fix it along the ways.

Graphics performance and network latency are on two different plains of reality, lol.

Graphics cards can add to the computer's latency, not the internets. As for what can the OP do with Limelight? Nothing. They provide hosting services and are contractly bound to a service level. They don't really care about ping as long as it is within the levels allowed by the contract.
They provide hosting services for a lot of companies including some bigger than NCSoft. Almost all of these lag issues started when NCSoft moved Guild Wars from ArenaNet servers to Limelight a few years back. It is also what crippled most high end PvP. Before the move PvP was growing and becoming respected. Since the move PvP in Guild Wars is something you don't hear much about anymore from outside of the community.

It very well could be an issue that is not caused by either your ISP or ArenaNet / NCSofts servers, I'd recommend doing a Trace Route (Tracert IPHERE in CMD) to the server you're connected to on Guild Wars (hover over the Green, Yellow or Red Ball in Guild Wars) and checking which Hop is spitting up the lag.

I'm going to file this under a Routing issue, this doesn't mean your router is causing the issue (which I'm not ruling out either, It's just not an obvious choice as of yet) it means that a hop along the way to the ArenaNet servers is either A) Having Hardware Issues (Failures, Overloading, etc). This used to happen to me with any Bell ISP I used but after switching off of bell lines I went through different Hop's so the issue disappeared.

PS: I didn't actually read any of the posts after the first post, figured it wasn't worth my time.

I know this will seem unlikely but I was getting this sort of lag last year in september as well as my frame rates dropping down something terrible so I got my self a new pc in november and I have not had those lag problems what so ever since this is with the same isp internet speed and same router as i had in september so out of possibility it may be the laptop thats the cause only something to consider :S

Have you tried playing on another pc in your house :P to rule this posibility out ?

Edit: I picked up the wrong end of the stick lol it still lags on both your actual pc and laptop lol my bad :P or it might be both need replaced lol j/k

Have you played Guild Wars from outside your house, but within your region. You never know, it might be your own router?