Banned on 1st day - Guild Wars Guru archive powered by Guild Wars Legacy

Jarmustard

Pre-Searing Cadet

Join Date: Jun 2010

17 Jun 2010 at 03:07 - 1

Hey,
I'm obviously new here, but I really needed to rant or get any sort of advice.

I moved to china from the US.
I bought the guild wars trilogy a few weeks ago on Steam.
I had tons of connection problems which were resolved a week ago.

I connected and played for a total of <3 hours (i just f'd around and got 2 people to level 3).
The next day my account was banned.
This is the email conversation i had with the GM.

>

Quote:

Response (GM ApplePython) 06/15/2010 10:44 AM
Hello,

The account was permanently closed because it was involved in the sale of in-game items for cash or other items with real world value, or otherwise engaged in gathering items to be sold for cash or other items with real world value. Both actions are against our User Agreement, where Section 7 states, "You may not sell or auction any Guild Wars accounts, characters, items, coin or copyrighted material, nor may you assist others in doing so."

Please keep in mind that Guild Wars is a global game with hundreds of thousands of players. This means that standards of behavior must be upheld. For your convenience, you can obtain more information about our rules at the address listed below.

http://www.guildwars.com/support/legal/

Regards,
GM ApplePython
The Guild Wars Support Team

My response:

Quote:

Customer (Justin ---) 06/15/2010 11:12 PM
I'm sorry, but that is ridiculous.

I'm sure that you can see I bought the game on steam very recently:

I had nothing of worth or value to sell for real world dollars nor did i
acquire any items or other accounts of worth via mail or trade.

I simply ask that you double check the records of the account and you'll see
that absolutely nothing illegal happened while I was accessing the game.

It is possible someone hijacked my account but even that is very unlikely
since I was banned only a few hours after first accessing my account.

-justin

The most recent reply:

Quote:

>Response (GM ApplePython) 06/16/2010 10:56 AM
Hello,

Due to the violations committed by this account, it will remain closed. We will not accept appeals in cases such as this because of the depth of the analysis prior to the block.

Please keep in mind that Guild Wars is a global game with hundreds of thousands of players. This means that standards of behavior must be upheld and we will take all necessary actions to protect the Guild Wars community and to assure that players are abiding by our User Agreement. For your convenience, you can obtain more information about our rules at the address listed below.

- http://www.guildwars.com/support/legal/

Regards,
GM ApplePython
The Guild Wars Support Team

Did NCSoft seriously just take my money and give me the finger just because i connected from China?

W. T. F.

EDIT: Gaile did, in fact, fix this and got my account back. Thanks Gaile and thanks guildwarsguru for informing me about her! <3

Chthon

Grotto Attendant

Join Date: Apr 2007

17 Jun 2010 at 04:07 - 2

1. Contact Gaile.

2. If we're talking about mainland China, it's not surprising. You're probably using a proxy to get past the firewall, so you've got the same IP (as viewed from a-net's end) as numerous other people, a few thousand of whom are RMT workers/bots. (Though why they didn't check your account logs to see that nothing of value moved across your account, I don't know.)

Xx Onearrow Xx

Ascalonian Squire

Join Date: Jun 2010

Mo/P

17 Jun 2010 at 04:24 - 3

I think NCSoft gave you the finger, they tend to do that in many situations

fenix

Major-General Awesome

Join Date: Aug 2005

Aussie Trolling Crew HQ - Event Organiser and IRC Tiger

Ex Talionis [Law], Trinity of the Ascended [ToA] ????????????????&#

W/

17 Jun 2010 at 04:54 - 4

Hahahahahahah 'depth of the analysis prior to the block'.

Good work guys, that whole 3 hours of analysis is pretty deep.

Eragon Zarroc

Atra estern?? ono thelduin

Join Date: Jan 2008

Madness Incarnate

[Duo]

W/P

17 Jun 2010 at 05:04 - 5

yeah, u just got the standard auto-replies. u may want to try some other routes than just e-mailing support, but continue to e-mail them all the same and hope for the best

zelgadissan

Forge Runner

Join Date: Feb 2008

The Warrior Priests [WP]

Me/Rt

17 Jun 2010 at 05:13 - 6

I've learned that when I talk to people about Guild Wars, I have to justify why I play a game run by such a godawful parent company and a godawful support team. The honest answer is because I've never had to deal with either of them.

OP, I wish you luck in your endeavors. Guild Wars isn't half the game it used to be, but at least it's an amusing way to pass the time. Just realize that if you ever have to deal with support again, you'd probably have a better chance of swimming the length of the Yangtze than to stay remotely sane through the support process.

KZaske

Jungle Guide

Join Date: Jun 2006

Boise Idaho

Druids Of Old (DOO)

R/Mo

17 Jun 2010 at 05:24 - 7

Contact Gaile on her wiki page and let her know what is going on. IF what you say is true she will get it corrected for you.

Jarmustard

Pre-Searing Cadet

Join Date: Jun 2010

17 Jun 2010 at 06:04 - 8

Quote:

Originally Posted by KZaske

Contact Gaile on her wiki page and let her know what is going on. IF what you say is true she will get it corrected for you.

Do you or anyone else have a link to the page you're talking about, i'm having trouble finding it.

cosyfiep

are we there yet?

Join Date: Dec 2005

in a land far far away

guild? I am supposed to have a guild?

Rt/

17 Jun 2010 at 06:11 - 9

http://wiki.guildwars.com/wiki/User_talk:Gaile_Gray

Bob Slydell

Forge Runner

Join Date: Jan 2007

17 Jun 2010 at 07:21 - 10

I'd hate to sound harsh, but welcome to the wonderful world of NCSoft.

I DO hope things get straightened out for you though.

Showtime

Forge Runner

Join Date: Sep 2005

WTB Q9+5e Bows/Q8 14^50 Weapons

R/P

17 Jun 2010 at 07:40 - 11

Could hijackers have used his account to middleman/trade items they sold online? There should be a trail either way. Especially with their extensive monitoring.

Hope you get this resolved soon.

insanethemadone

Ascalonian Squire

Join Date: Dec 2009

17 Jun 2010 at 07:55 - 12

you cant trade in the first 24h so how could he been involved in some rmt action:S
My advice would be keek pushing them! I did so and in the end they finally got it that they were wrong , i got my acc back my money back and "were sorry your account was banned in error" w/e they mean by that...

Warvic

Wilds Pathfinder

Join Date: May 2009

The Netherlands

A/W

17 Jun 2010 at 10:59 - 13

Omg. I feel sorry for you man. didn't expect this from NCsoft. This rly pisses me off.

distilledwill

Forge Runner

Join Date: Sep 2006

Blighty

The Legion of the Blue Blade

R/Mo

17 Jun 2010 at 11:23 - 14

Indeed, you can't trade within the first 24hrs anyway! So I've no idea what they are going on about. I've found NCsoft support to be useful in the past, but I've never tried appealing against anything cus I've always been lucky enough never to be mistaken for a bot.

Keep trying on the support route, just email until they take notice. Also contact Gaile. Just keep trying until they HAVE to check your account.

Mr. G

Desert Nomad

Join Date: Jul 2006

S. Wales

Mo/Me

17 Jun 2010 at 11:32 - 15

Quote:

I moved to china from the US.

Sadly I think this might be the problem. Not that it's by any means your fault.

Like others said I suggest you contact Gaile - She's the more human (often too human

) face of support.

Be sure to mention that you've been stonewalled by support. She often knows the buttons to press.

A few things that may be useful:

- You cannot trade within 24 hours of making the account. If you have a receipt for the purchase and show its been under 24 hours since you were banned them RMT is a weak argument

- The only other RMT option is spamming advertisements in towns. They should have chat logs for these.

- Be sure you have the following details to hand to hopefully speed up the request;
# Your name
# Your game account name(s)
# Your address
# Your telephone number
# Your birth date
# Your access keys (a scan of the key would be super helpful)

I hope this gets sorted out for you mate.

C4RB1N3

Frost Gate Guardian

Join Date: Mar 2006

Looking For One.

Mo/

17 Jun 2010 at 12:59 - 16

Quote:

depth of the analysis prior to the block.

I lol when they say this, the GM's that answer with that don't do really analyze anything, they just look at the foot notes of the bot controlled GM that banned the player put on their account.

stanzhao

Frost Gate Guardian

Join Date: Mar 2008

17 Jun 2010 at 13:04 - 17

yeah, i got the same shit.

i moved from england to china about 5 months ago (i'm on a years contract teaching english) as soon as i logged on here once, BAM! got hit with a ban.

i emailed them all the kind of shit and eventually they saw sense and unblocked it.

i never had the RMT message, so i dont know what thats all about. but the should be able to sort it for you

Yol

Wilds Pathfinder

Join Date: Feb 2007

GameAmp Guides [AMP]

E/

17 Jun 2010 at 14:03 - 18

Quote:

Originally Posted by Jarmustard

I moved to china from the US.
I bought the guild wars trilogy a few weeks ago on Steam.
I had tons of connection problems which were resolved a week ago.

Did you move to china and then buy the game, or did you buy the game in america and then move to china? If it's the former, then it sounds like the usual level of NCsoft incompetence. If it's the latter, then you may have been flagged as a stolen account.

skervy

Lion's Arch Merchant

Join Date: Jan 2006

N/

17 Jun 2010 at 14:08 - 19

like alot of others said you have to keep trying youll get auto responses like that for the first few but if your really innocent it can be fixed if you keep at it

HellScreamS

Krytan Explorer

Join Date: Aug 2009

wouldn't you like to know?

^yea KFC just subscribed to me for 1 year^

P/

17 Jun 2010 at 14:24 - 20

I think it might be slightly offtopic, but I've already reached my 10th automatic reply, assuming i still got the luck to be getting automatic replies from anet. I'm still trying to prove my innocence since I got banned for the so called "botting", but the middle finger says hi to me.

Lord Dagon

Desert Nomad

Join Date: Jul 2009

Inside the Oblivion Gate

The Imperial Guards of Istan[TIGE]

E/Me

17 Jun 2010 at 14:25 - 21

gotta say its kinda screwed that you got banned in the first 3hrs of playing the game(if you acctually get to play its a great game <3).

also, this is just a thought, if you bought the game in china and activated it in china, then maybe(im no lawyler so im not 100% sure) you may have a case of racism/territoryism against anet/NCsoft. i may be wrong but if you do get this cleared try and asked why you were banned, and if it was just from being on a chinese bandwith, you might have a case.

farmerfez

Krytan Explorer

Join Date: Mar 2006

You should know

W/

17 Jun 2010 at 15:55 - 22

Quote:

Originally Posted by Tobi Madera

gotta say its kinda screwed that you got banned in the first 3hrs of playing the game(if you acctually get to play its a great game <3).

also, this is just a thought, if you bought the game in china and activated it in china, then maybe(im no lawyler so im not 100% sure) you may have a case of racism/territoryism against anet/NCsoft. i may be wrong but if you do get this cleared try and asked why you were banned, and if it was just from being on a chinese bandwith, you might have a case.

rofl good luck with that going to court.....they banned him because of botting not because he was on a chinese internet. Im sure there's many chinese people that play Guild Wars it's just the manner he connected to their server which they didn't like because it looks like how a bot or rtm would.

Martin Alvito

Older Than God (1)

Join Date: Aug 2006

Clan Dethryche [dth]

17 Jun 2010 at 17:03 - 23

Banned for evading the Great Firewall of China. Rough.

Move Down

Ascalonian Squire

Join Date: Jul 2005

W/Mo

17 Jun 2010 at 17:14 - 24

They only making themselves ridicilous and a lot of enemies.
Thanks to ncsoft i stopped playing games when i got banned for no reason.
And got the response of support i concluded there was only one way to prevent
this and thats not to play games anymore.

Good Work NCsoft

Cuilan

Forge Runner

Join Date: Mar 2008

Me/

17 Jun 2010 at 21:29 - 25

Silly since you can't trade. I'd give them hell everyday of the week if not for getting your account back, but for other players in such situation. Anet isn't the only site with similar stuff, Paypal (not a game) even has stuff when you send people money to India and China from the US. I don't think you can make a case with race, but if you or your family already has a lawyer then perhaps it's worth a try. Things are taken far more seriously in paper. Sorry you can't enjoy such a great game.

Lishy

Forge Runner

Join Date: Jan 2008

17 Jun 2010 at 21:37 - 26

What the fux?

Yeah, it might all be a misconception and mistake on NCSoft's part because China is home to countless RMTers and general nuisances, so you probably had the IP of a bot or something.

I wouldn't recommend taking this personal and letting it ruin your impressions of Guild Wars, but I would recommend contacting Gaile ASAP.

I will agree the support is very inconvenient.

cosyfiep

are we there yet?

Join Date: Dec 2005

in a land far far away

guild? I am supposed to have a guild?

Rt/

17 Jun 2010 at 23:17 - 27

you should also give gaile your support case id number.....

Dervish Kid

Krytan Explorer

Join Date: Aug 2007

Florida

D/

17 Jun 2010 at 23:51 - 28

I thought you couldn't trade within the few day or two on new GW accounts.
Ehh, Anet just took a poo on you.

MrTickle

Lion's Arch Merchant

Join Date: Aug 2006

delete this account

N/

18 Jun 2010 at 00:39 - 29

NCSOON are just the same with Aion. I recall a friend being banned for bying from the auction house because he bought from an RMT (like you know the person who's selling). No wonder that game is dying. I quit cos of their empty promises of 'SOON!'

I doubt things will change IF GW2 come out.

Jarmustard

Pre-Searing Cadet

Join Date: Jun 2010

21 Jun 2010 at 01:58 - 30

Quote:

Originally Posted by Mr. G

Sadly I think this might be the problem. Not that it's by any means your fault.

Like others said I suggest you contact Gaile - She's the more human (often too human

) face of support.

Be sure to mention that you've been stonewalled by support. She often knows the buttons to press.

A few things that may be useful:

- You cannot trade within 24 hours of making the account. If you have a receipt for the purchase and show its been under 24 hours since you were banned them RMT is a weak argument

- The only other RMT option is spamming advertisements in towns. They should have chat logs for these.

- Be sure you have the following details to hand to hopefully speed up the request;
# Your name
# Your game account name(s)
# Your address
# Your telephone number
# Your birth date
# Your access keys (a scan of the key would be super helpful)

I hope this gets sorted out for you mate.

Thanks, it's true that they did ask for all of this info, but they asked for it before they even told me why i was banned.

Once i finally got info from them, it was already "too late".

Also, i posted a note on Gaile's wiki page, but as of yet it has not been responded to.

Seems like its hopeless.

looks like im not buying any more NCSoft games
-justin

Kumu Honua

Jungle Guide

Join Date: Feb 2008

21 Jun 2010 at 03:07 - 31

Quote:

Originally Posted by Jarmustard

Thanks, it's true that they did ask for all of this info, but they asked for it before they even told me why i was banned.

Once i finally got info from them, it was already "too late".

Also, i posted a note on Gaile's wiki page, but as of yet it has not been responded to.

Seems like its hopeless.

looks like im not buying any more NCSoft games
-justin

Looks like you didn't even check. Gaile responded. Asked for more information.

http://wiki.guildwars.com/wiki/Feedb... rom_china.3F

Quote:

First, set your mind at ease. We do not routinely block people because they're playing from a certain location. We have many players in Guild Wars from China. While the game isn't sold there, those who have a legitimate account and who play according to the rules are more than welcome to play! I will be happy to look into this matter, but I will need your 12-digit Support Incident Number in order to do so. Thank you. -- Gaile 01:05, 20 June 2010 (UTC)

Showtime

Forge Runner

Join Date: Sep 2005

WTB Q9+5e Bows/Q8 14^50 Weapons

R/P

21 Jun 2010 at 04:14 - 32

did you buy with credit card? call and dispute the charges. get the charges removed and then try fixing account or buy a new one.

Jarmustard

Pre-Searing Cadet

Join Date: Jun 2010

21 Jun 2010 at 07:16 - 33

Quote:

Originally Posted by Kumu Honua

Looks like you didn't even check. Gaile responded. Asked for more information.

http://wiki.guildwars.com/wiki/Feedb... rom_china.3F

Thanks for the heads up.
I was refreshing every day and was getting fatalistic.

The people at this site are very helpful, if a bit pessimistic about the service of NCSoft.

Thanks,
-justin

frostkisses

Wilds Pathfinder

Join Date: Aug 2007

Wisconsin

Cerberus Guardians of the [GATE]

E/

21 Jun 2010 at 08:40 - 34

pessimistic because we've dealt with them for a long time

GL on getting this resolved! I hope Gaile can help you sort this out.

Jarmustard

Pre-Searing Cadet

Join Date: Jun 2010

23 Jun 2010 at 01:43 - 35

In case anyone is curious, Gaile did indeed fix whatever error was recorded and got me unbanned.
Having such a human face for the HR department is extremely reassuring.

And of course i wouldnt have known to even ask her if not for the awesome people here

I guess i can get back to my lvl 3 character, hah.

If anyone wants to play with a noob, my name in-game is Soma Reiks.

Ciao~

Kumu Honua

Jungle Guide

Join Date: Feb 2008

23 Jun 2010 at 03:40 - 36

Glad to hear it was finally taken care of. Patience is a virtue after all.