Did anyone actually get unbanned ?
Lolwut1337
Title says it all, did anyone, who pretended to be unfairly banned, get his account reviewed and therefore unbanned ? Because I still only get auto-responses...
Smith23
To answer your question. If someone got unfairly banned they can put in a counter claim.
But the people who where using bots in game, no they will never get their account back. Botting = permanent banned.
But the people who where using bots in game, no they will never get their account back. Botting = permanent banned.
Twin Blade Warriror
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Originally Posted by Smith23
To answer your question. If someone got unfairly banned they can put in a counter claim.
But the people who where using bots in game, no they will never get their account back. Botting = permanent banned. |
don_the_vito
I didn't use a bot, issued two complaints, they always make up some terrible excuse saying they can't be wrong then close the thread, I played for over 5k hours >_<
Ghost Dog
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Originally Posted by don_the_vito
I didn't use a bot, issued two complaints, they always make up some terrible excuse saying they can't be wrong then close the thread, I played for over 5k hours >_<
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don_the_vito
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Originally Posted by Ghost Dog
Shadow form made you want more :O
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Sad thing is I only had like 3 things of value xD
farmerfez
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Originally Posted by don_the_vito
I didn't use a bot, issued two complaints, they always make up some terrible excuse saying they can't be wrong then close the thread, I played for over 5k hours >_<
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Lord Dagon
eh they claim to have been whatching the people for awhile and made a preety extensive list before they brought down the banhammer.
so i highly doubt anyone will get unbanned.
just my 2 cents.
so i highly doubt anyone will get unbanned.
just my 2 cents.
Lanier
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Originally Posted by Tobi Madera
eh they claim to have been whatching the people for awhile and made a preety extensive list before they brought down the banhammer.
so i highly doubt anyone will get unbanned. just my 2 cents. |
jazilla
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Originally Posted by Lolwut1337
Title says it all, did anyone, who pretended to be unfairly banned, get his account reviewed and therefore unbanned ? Because I still only get auto-responses...
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don_the_vito
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Originally Posted by farmerfez
try calling their phone support....their email is swamped with all these bannings so they don't really look into this stuff but if you call them directly you may get better results.
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Elnino
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Originally Posted by don_the_vito
I was using the NCSoft "Ask a question" thing and would always go through the first level and GMs fine, then I would get a senior GM who says "we do not take appeals, blah, blah, blah" and then closes my question =( would you mind telling me where I could find their number?
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Tom Swift
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Originally Posted by don_the_vito
I was using the NCSoft "Ask a question" thing and would always go through the first level and GMs fine, then I would get a senior GM who says "we do not take appeals, blah, blah, blah" and then closes my question =( would you mind telling me where I could find their number?
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Shadowspawn X
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Originally Posted by Lanier
... which is unfortunate for those few who were wrongful banned.
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Anon-e-mouse
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Originally Posted by Lanier
... which is unfortunate for those few who were wrongful banned.
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firadesunna
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Originally Posted by Shadowspawn X
Issue is they were not wrongfully banned.
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still waiting for my first reply
Hyperventilate
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Originally Posted by Shadowspawn X
Issue is they were not wrongfully banned.
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Unless Anet went in and manually typed in each and every one of the 3,700 names that they know botted, there are always going to get people who get banned unfairly, caught in the crossfire.
I had a friend who was banned for botting because she was on a long-term chest run. She wasn't botting. It got taken care of, but still, it was wrong.
My boyfriend got banned for botting during one of the early festivals where you could ; space to pick up the gifts on the ground.
He wasn't botting.
Accidents happen.
The point is, there will always be innocents in the crossfire. An automated service dishing out helpings of mass ban will never be 100% accurate.
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Originally Posted by Anon-e-mouse
If Anet did a lot of checking beforehand, there will be very few if any people wrongfully banned...
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Ravious
My friend was unbanned. I am not sure if he was part of the banathon though because he found out / was banned about a week before the press release. He doesn't play that often so it is possible he was banned weeks before. Anyway, it was clear through IPs that he was not botting, and with proof of account keys, box art, blood sample, contracts for 1st born, etc. he was unbanned.
FeroxC
I've just come back to GW after a long break and found my account had been blocked.
I did the "Ask a question" thing and turns out somone had broken into it and been using it for gold selling. After I sent them proof of ownership they unlocked it for me, no problems.
Needless to say all my items have gone and characters stripped of armour but at least he didn't delete them so I still have the titles
I was very impressed with the promptness of the responses and had it unlocked same day so they are not swamped.
I did the "Ask a question" thing and turns out somone had broken into it and been using it for gold selling. After I sent them proof of ownership they unlocked it for me, no problems.
Needless to say all my items have gone and characters stripped of armour but at least he didn't delete them so I still have the titles
I was very impressed with the promptness of the responses and had it unlocked same day so they are not swamped.
Emily Diehl
Hey guys! Gaile has posted an FAQ on her wiki page that answers a bunch of questions the support team has been getting about bans. You can check it out here.
don_the_vito
I like their "trust me, you did something wrong" attitude...
C4RB1N3
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Originally Posted by don_the_vito
I was using the NCSoft "Ask a question" thing and would always go through the first level and GMs fine, then I would get a senior GM who says "we do not take appeals, blah, blah, blah" and then closes my question =( would you mind telling me where I could find their number?
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Monday - Friday, 12pm - 5pm Central at (512) 225-6359.
But GM's who can take appeals have no way to be reached by phone, so if you are banned or have an in-game issue this phone number will not help you, and if you do call it be prepared to be on hold for at least an hour(no exaggeration).
Kumu Honua
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Originally Posted by don_the_vito
I like their "trust me, you did something wrong" attitude...
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don_the_vito
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Originally Posted by Kumu Honua
Me too. Cause they got it right. I have yet to see a single "I didn't bot!" post that I believed even in the slightest. Not one word has rung true by the "Innocent".
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It's the same argument, people inject a .dll and get banned, people call them botters/hackers/cheaters/whatever and say they deserve it, sure some people who makes hundreds of dollars a week botting and who just steal cd keys anyways deserve to be banned, but some teenager who figured it might be interesting to see how they work gets banned after years of loyal play it is a pain and is very frustrating.
Just think, you log onto your account and oh wait, you can't because they say you cheated, how would you feel? To boot, they don't give you a reason, say they don't take your appeals and link you to the terms and conditions which says they can ban you for no reason anyways. Sounds like good customer service to me >_<
Kumu Honua
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Originally Posted by don_the_vito
I didn't bot, they probably thought I was botting because I've been doing the same things for five years -_-" sad thing is, you still see bots...
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don_the_vito
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Originally Posted by Kumu Honua
Not one word has rung true by the "Innocent".
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The only reason "not one word has rung true" is because NCSoft thinks they have a fool proof system.
Lanier
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Originally Posted by Shadowspawn X
Issue is they were not wrongfully banned.
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Scarlett Romanov
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Originally Posted by Emily Diehl
Hey guys! Gaile has posted an FAQ on her wiki page that answers a bunch of questions the support team has been getting about bans. You can check it out here.
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1. If you're banned, feel free to buy a new acct and come back to the game. :|
2. Looks like we can still justify banning you for the use of texmod, multi-launch, etc even though we said in a different thread they were okay to use. Yay!
Lord Sojar
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Originally Posted by Scarlett Romanov
Some highlights for the viewers here
*snip* 2. Looks like we can still justify banning you for the use of texmod, multi-launch, etc even though we said in a different thread they were okay to use. Yay! |
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Originally Posted by Arena Net
Players know that we have not targeted "benign" software—the kind that does not give a player any sort of in-game advantage—and that we have no intentions of doing so in the future. Further, we can make it clear that we do not believe it is in our interest to specifically target the users of software of this sort. But that's as far as our reassurances can go.
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lemming
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Originally Posted by User:Gaile Gray/Support FAQs/Bot Ban Details
Why doesn’t ArenaNet check out third-party programs and tell players which ones we can use?
We’re sometimes asked to review specific third-party programs, or to weigh in other on others as far as their acceptability for use with Guild Wars. However, we're simply not able to review, endorse, approve, or otherwise validate third-party software or software distributors. If third-party program developers sent us the code, we would not look at it. If they sent us an evaluation copy of the software, we would not run it. We have no staff employed to validate external software nor do we expect to offer that service in the future. The actual work involved in properly testing and validating software should not be underestimated, but that's not the only issue. In addition to drawing valuable resources away from actual Guild Wars development and testing, officially approving third-party software would provide an avenue for hackers to take advantage of other players with the seeming approval of ArenaNet. Further, working more closely with outsiders to create acceptable programs would also potentially provide clues to bot-makers as to how to avoid detection in the future. All of these things would distract from continuing work on the game itself. |
Motoko
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Originally Posted by lemming
Does the fact that the creator of KSMod is affiliated with Arenanet developers and knows some of them personally have anything to do with its approval?
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Gill Halendt
Why doesn’t ArenaNet check out third-party programs and tell players which ones we can use?
Because they're ingenuous and still believe that people have some common sense nowadays.
Because they're ingenuous and still believe that people have some common sense nowadays.
Motoko
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Originally Posted by Gill Halendt
Why doesn’t ArenaNet check out third-party programs and tell players which ones we can use?
Because they're ingenuous and still believe that people have some common sense nowadays. |
It is much like eggs in an ovary. Over time these eggs have the possibility of being mutated due to its environments.
These programs can be modified for good and for worse.
Thankfully we have doctors who can monitor those eggs.
As far as ANet watching these programs and protecting the player base (more new than old) I can't say the same.
jray14
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Originally Posted by Lanier
You can't possibly think that not one of the 3700 accounts was wrongfully banned. Everyone makes mistakes, and 3700 means a large possibility of making a few mistakes.
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don_the_vito
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Originally Posted by Kumu Honua
No it's because I don't believe a word you say.
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axe
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Originally Posted by don_the_vito
If you knew me you would, but your just some ignorant douche who thinks everyone who got banned was some sort of hacker/botter.
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So while you may be a good honest person, you injected a dll.
Have a nice day
Emunator
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Originally Posted by axe
The 3,700 /kick was not a judgement of morals or character, it was simply, "did you inject a dll" really that is the end of story. They are not calling you a cheater exactly, but they are making an example of you.
So while you may be a good honest person, you injected a dll. Have a nice day |
Well i'm still waiting till Gaile get's back to me since she is still looking into my case.
And yes i could live with a temp ban, but a permanent one for what i did would be the same as my example just now.
Sapper_V
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Originally Posted by Emunator
Let's give everyone the death penaly instead of parking tickets just to make an example.
Well i'm still waiting till Gaile get's back to me since she is still looking into my case. And yes i could live with a temp ban, but a permanent one for what i did would be the same as my example just now. |
I have no idea about your situation and think it's possible they made mistakes; I just had to comment on the ridiculousness of your analogy.
Emunator
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Originally Posted by Sapper_V
Being banned from a game for cheating at the game is the same as being put to death for parking in the wrong spot? That's the worst comparison I've ever heard.
I have no idea about your situation and think it's possible they made mistakes; I just had to comment on the ridiculousness of your analogy. |
Anon-e-mouse
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Originally Posted by don_the_vito
If you knew me you would, but your just some ignorant douche who thinks everyone who got banned was some sort of hacker/botter.
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