Odd freezing issues

Dahl

Dahl

Wilds Pathfinder

Join Date: May 2005

Ontario, Canada

Exalted Legionnaires [ExL]

Lately, in the last 3 days or so, I've been experiencing freezing. All of a sudden the mouse stops, the picture stops, and my keyboard doesn't work, but I can still hear in-game music and ambiance. Alt tabbing doesn't work of course, nor does Ctrl Alt Delete.

This makes me have to force my computer off with the power button, which as you know is very bad for your pc.

The music and ambiance does not skip the same 2 seconds over and over again like a scratched CD, it plays like normal. Sounds that other players make, like fireworks and whatnot, stop, which is unusual considering the music and ambiance continue.

Does anyone know of a fix for this?

Archress Shayleigh

Archress Shayleigh

Wilds Pathfinder

Join Date: Feb 2009

Guild Hall

R/

It's called lag.. Is your internet OK?

rhade_adama

rhade_adama

Ascalonian Squire

Join Date: Nov 2009

Ebonhawke, Blazeridge Mountains

The Forsaken Vampiric Vanguard [TFVV]

E/Mo

I don't think its lag. If it were the curser would still move and you could use Ctrl+Alt+Delete. This sounds more like the PC itself is actually freezing. Specs of the machine you are using could be helpful info.

Scary

Scary

Krytan Explorer

Join Date: Sep 2007

Uhmmmm??

Limburgse Jagers [LJ]

N/

Quote:
Originally Posted by Archress Shayleigh View Post
It's called lag.. Is your internet OK?
in general, yes..it's calld lag. But no.. its not always the internet connection
that might be a issue.
mine internet connection had never a problem. last two days though.. I'll tried to get some claws for Nico. And was playing in US dis. even though I was playing solo The grame freezed several time, and even was kicked out ones.
This also happens when a server is to small. So is your internet ok ???

is kind of a dull answer

Elder III

Elder III

Furnace Stoker

Join Date: Jan 2007

Ohio

I Will Never Join Your Guild (NTY)

R/

does this only happen in Guild Wars? If that is the case, your PC may be over heating which would cause it to freeze - download a hardware temperature monitoring program and post the temperatures that you get while playing GW.

tijo

tijo

Jungle Guide

Join Date: Feb 2007

Montreal

[CDDR]

R/

If you are looking for a temp monitoring program, you can get GPU-Z from techpower up for the video card. Programs like HWmonitor, HWiNFO32, Everest will allow you to monitor all your temperature sensors.

If it's overheating, the culprit is probably your GPU unless you have an intel GMA.

Like rahde said, could you post your computer specs?

Dahl

Dahl

Wilds Pathfinder

Join Date: May 2005

Ontario, Canada

Exalted Legionnaires [ExL]

I think I fixed the problem.

No it's not overheating, I regularly monitor my temps.

ever since I bought my new video card, every couple hours the game freezes for a sec, goes black, comes back on and I get an error that says "Display driver amdkmdap has stopped responding and has recovered." This happened in ALL of my games, especially starcraft 2.

I believe that this freeze was a severe version of this error that didn't recover like it usually did. But I fixed everything by disabling Windows Aero theme. It's been about 6 hours and no errors at all.

Apparently ati Catalyst reeeeally hates Windows Aero on vista. This is a problem a lot of people experience, but if you look it up, the answer is very hard to find, it took me a long time. So if you hear of display driver issues with Catalyst, tell them to change their theme to windows vista classic. (Aero is the theme that makes your taskbar and window title bar semi-transparent in appearance).

Elder III

Elder III

Furnace Stoker

Join Date: Jan 2007

Ohio

I Will Never Join Your Guild (NTY)

R/

eh which version of CCC do you have and what GPU?

Dahl

Dahl

Wilds Pathfinder

Join Date: May 2005

Ontario, Canada

Exalted Legionnaires [ExL]

Newest one, 10.6 I believe? Just released on June 16th. The amdkmpap has stopped responding error was happening with several older versions as well.

I'm on a powercolor hd5770.

Quaker

Quaker

Hell's Protector

Join Date: Aug 2005

Canada

Brothers Disgruntled

I recently had a problem similar to this. I opened up the computer and wiggled/reseated the video card in it's slot, and the problem went away.

Dahl

Dahl

Wilds Pathfinder

Join Date: May 2005

Ontario, Canada

Exalted Legionnaires [ExL]

My problem didn't go away. It just happens much less frequently with aero off (talking about the amdkmdap issue), the more severe freezing doesn't happen at all anymore. Still looking into the full permanent solution.

I'll try taking the vcard out and put it back and see how it goes. Playing DDO tends to make this occur really often, although it only happens in GW once every couple days.

****

Well, it didn't work. I dunno what to do. Both the gpu and psu are new, my drivers are up to date, and it seems risky to mess around with the bios like a lot of the topics on google say to do, as I don't know anything about it.

moriz

moriz

??ber t??k-n??sh'??n

Join Date: Jan 2006

Canada

R/

it's possible that your graphic card is defective. in that case, return it and ask for an exchange, or RMA it.

Quaker

Quaker

Hell's Protector

Join Date: Aug 2005

Canada

Brothers Disgruntled

Btw, even though the video is freezing, it could be because of a driver conflict caused by any driver. So, make sure Windows and all your drivers are up to date.

If you don't want to chase around after drivers and/or you don't know what drivers you have, you could try running Windows Update to see if it lists any updated drivers for your machine. (Some may be listed as "optional updates")

majoho

majoho

Forge Runner

Join Date: Jul 2006

Denmark

Quote:
Originally Posted by Dahl View Post
I think I fixed the problem.

No it's not overheating, I regularly monitor my temps.

ever since I bought my new video card, every couple hours the game freezes for a sec, goes black, comes back on and I get an error that says "Display driver amdkmdap has stopped responding and has recovered." This happened in ALL of my games, especially starcraft 2.
That's IS actually typical for the GPU overheating, in the olden days you got screen corruption and weird colors, these days both ATI and Nvidia acts like you describe.

Dahl

Dahl

Wilds Pathfinder

Join Date: May 2005

Ontario, Canada

Exalted Legionnaires [ExL]

Quote:
Originally Posted by majoho View Post
That's IS actually typical for the GPU overheating, in the olden days you got screen corruption and weird colors, these days both ATI and Nvidia acts like you describe.
I said I monitor my temps. My core temps don't go above 45*c (usually 40) while gaming, and my GPU doesn't go above 50*C(usually 45) while gaming.

This could be any number of issues. Some say the GPU, some say the PSU, some say the drivers, some say the Mobo. I've been told to plug the pc directly into the wall instead of a power bar. I've tried taking the video card out and putting it back in, I've tried all kinds of different video driver versions. I've been told to re-adjust the wattage in the bios, but I don't know enough about that to risk tinkering with it.

I don't have any techie friends where I live, and the only specialist store that's nearby charges $80, regardless of whether or not they manage to fix the problem. Last time I went there, they just told me my gpu was fried (back when I had my 8600gt and a 350w psu), and took my $80 anyway, which doesn't sound ethical but I guess that's how the business works.

***

I just made it freeze again by playing DDO, which makes it always happen quite quickly. I had speedfan going next to the window so I could take down the temps DURING the freezing.

Temp1 47*c
Temp2 44*c
Temp3 -11*c
Core0 46*c
Core1 44*c

This is playing DDO on max settings, with all dx10 settings on. I'd say it's running pretty cool considering the load it was under.

I get the feeling it's got something to do with voltages.

moriz

moriz

??ber t??k-n??sh'??n

Join Date: Jan 2006

Canada

R/

ontario canada... i can potentially give it a look, assuming you live close enough to where i live.

canada computers usually have very good tech support. you can trying finding one close to where you live and let them have a look at it. i know for a fact that they don't charge for diagnostics, only for repair.

Dahl

Dahl

Wilds Pathfinder

Join Date: May 2005

Ontario, Canada

Exalted Legionnaires [ExL]

That all depends on where you live :P

And yeah I live about 10 mins away from the St Catharines store.

moriz

moriz

??ber t??k-n??sh'??n

Join Date: Jan 2006

Canada

R/

so niagra falls area? yeah, that's too far away for me.

your card is still under warranty, so you can try to RMA it. no idea how good powercolor's RMA system is though.

Elder III

Elder III

Furnace Stoker

Join Date: Jan 2007

Ohio

I Will Never Join Your Guild (NTY)

R/

are any of your components overclocked?

you could try going into the BIOS and selecting Default (might say Fail Safe) settings; should be an option on the main screen when you first get into the BIOS - might clear up the issue and won't do any real damage if it doesn't.

Dahl

Dahl

Wilds Pathfinder

Join Date: May 2005

Ontario, Canada

Exalted Legionnaires [ExL]

The video card is overclocked, but that was done by newegg, not by me. So it was tested and safe. I don't think I'm comfortable going into the bios. Doesn't changing the clock speed void the warranty?

moriz

moriz

??ber t??k-n??sh'??n

Join Date: Jan 2006

Canada

R/

nope. changing the clock speed no longer void the warranty for all major manufacturers. and even if it does, how are they going to know, if you don't tell them?

and anyway, newegg doesn't overclock anything; the manufacturer, in this case powercolor, did.

Dahl

Dahl

Wilds Pathfinder

Join Date: May 2005

Ontario, Canada

Exalted Legionnaires [ExL]

I can't RMA this. They said it will take 3-4 weeks NOT including transportation! That could be 6 weeks! What am I supposed to do in the meantime with onboard graphics?

moriz

moriz

??ber t??k-n??sh'??n

Join Date: Jan 2006

Canada

R/

not play games? yeah, it's not pretty. i had to go through that when my 4890 literally blew up and started pumping smoke out of the back of the case.

if you are feeling adventurous and have some money on hand, you can RMA the card, buy a new card, then sell the RMA'd card when it gets back to you. that's what i did. i only managed to gain back 50% of the cost, because my replacement card was the much more expensive (and powerful) 5850. but for you, you can go for another 5770 and can potentially gain back a lot more.

Dahl

Dahl

Wilds Pathfinder

Join Date: May 2005

Ontario, Canada

Exalted Legionnaires [ExL]

Nah I don't have money.

I wouldn't mind not gaming for 6 weeks if I didn't have to do it already recently. What happened was my 8600gt blew up and left me without a computer at all for several weeks, then I finally scraped up $80 to get it fixed, but the gpu was still fried, so I had to use a geforce2 mx400 for 2 months, then I eventually had to sell my wii to buy a new PSU and GPU. And here I am. Not a happy man.

**edit**

I tried Loading default in the bios, didn't do anything.

Elder III

Elder III

Furnace Stoker

Join Date: Jan 2007

Ohio

I Will Never Join Your Guild (NTY)

R/

the don't always take that long to RMA - it may say 3-4 weeks but you could have it back in as little as 2 weeks (counting shipping) - no idea as to your particular GPU maker though, some are great at RMA and some stink at it...

Dahl

Dahl

Wilds Pathfinder

Join Date: May 2005

Ontario, Canada

Exalted Legionnaires [ExL]

Whatever the case may be, I'm not willing to go weeks with onboard graphics.

Quaker

Quaker

Hell's Protector

Join Date: Aug 2005

Canada

Brothers Disgruntled

Quote:
Originally Posted by Dahl View Post
Whatever the case may be, I'm not willing to go weeks with onboard graphics.
In that case, you could try setting the video card back to stock clocks (whatever they are) to see if that helps.
Btw, if you are overclocking the cpu too - try setting it back to stock as well.

Dahl

Dahl

Wilds Pathfinder

Join Date: May 2005

Ontario, Canada

Exalted Legionnaires [ExL]

Everything is set to default.