Account recovery

Hello i bought guild wars back when it first came out and i stopped playing since but i recently found the discs and access key and i want to start playing again but cannot remember my account info and i cannot create a new one obviously. i sent an inquiry through ncsoft's support section but have not recieved a reply yet i was wondering if anyone could tell me how to recover my account info with my access key? any help would be much appeciated

PeroxideHorse

your login would have been most likely an email address you had at the time...if you can remember that you are 1/3 of the way there.
Are you using the same computer (or is the computer you used at the time still up and running)? If you are then you might have taken some screen shots of your characters at the time---so you can get your character name by going thru the screens folder.
Sorry there is no way we can help with your password.

that is the only help we can offer.....ncsoft will hopefully come through for you.

All you can do is contact arena net. Their support staff is kinda busy with all the mass bans that happened recently. Their reply might take some time, however if you still haven't received an answer by the end of the week, i'd remind them you exist.

Did you contact them y e-mail or via the ncsoft website, they have been experiencing issues with their mail server recently. I don't know if it's been fixed yet.

i have the email that i used but it has cancelled since so they have no where to send my password... :S

Contact support by email ([email protected]) using the subject LOST PASSWORD so it gets directed appropriately. Include your account name (old email address) and your access keys in the email. They will reply to email you use for this contact. It does not matter that the old email address is invalid.

You might receive a standard reply first, just acknowledging receipt of your message. But keep following their directions and you will eventually get your password reset.

thx everyone for your suggestions

thanks darcy i did what you suggested and sent an inquiry to the guild wars support email and they got back to me within hours with all my neccessary account info thank you very much for your help and ill see you in game!