Can't connect to ArenaNet [Merged] - Guild Wars Guru archive powered by Guild Wars Legacy

Xairi

Ascalonian Squire

Join Date: Jun 2010

E/Mo

01 Jul 2010 at 20:07 - 1

When I try to launch Guild Wars I only get as far as the Connecting to ArenaNet pop up. The one with the progress bar, and it never gets past 0 percent. I've had this problem since yesterday and I don't know how to solve it. Any help would be appreciated. Thanks

Moderator Edit

Quote:

Originally Posted by Guild Wars Support

We recently had some IP changes, so those user's ISP's DNS servers will likely need to be refreshed.

If their ISP is unable to refresh their DNS server you may want to continue to suggest using the Google DNS server temporarily until it is resolved: http://code.google.com/speed/public-dns/ *This is not supported by NCsoft in any manner.

The root cause of the issue is those ISPs around that world that have long delays to refresh their DNS information. The forum thread you posted is not loading at this time, but I have not seen any reports of the Google DNS not working if it is setup correctly. If there are people that can not connect after using the new DNS information then they likely have a different issue - like a firewall block.

Thanks,
Donovan
Guild Wars Technical Support Senior

Quote:

Originally Posted by Guild Wars Support

Thank you. There appear to be a few small ISPs around the world that are slow to update their DNS cache, but hopefully they will all be updated soon.

Please let us know if you have any further questions.

makosi

Grotto Attendant

Join Date: Mar 2006

"Pre-nerf" is incorrect. It's pre-buff.

Requirement Begins With R [notQ]

Me/

01 Jul 2010 at 20:11 - 2

Do you have PeerBlock/PeerGuardian running?

Also, are you using a firewall?

Xairi

Ascalonian Squire

Join Date: Jun 2010

E/Mo

01 Jul 2010 at 21:10 - 3

I dont thank I have peerblock

and yes I am using a firewall, although it hasn't been a problem til now

metal ftw

Frost Gate Guardian

Join Date: Jan 2009

Spamadan ad1

N/

02 Jul 2010 at 04:24 - 4

same problem for me and for few my gw friends. idk what happened. cant enter gw since yesterday

Since yesterday some people (me and few my friends. also i see same threads here from another ppl) cant enter gw (cant connect to arenanate) and cant open same game sites (like offical gwwiki, guildwars.com, arenanet official site). What happened? I cant write to support and didnt find any information on unoffical wiki

Lord Dagon

Desert Nomad

Join Date: Jul 2009

Inside the Oblivion Gate

The Imperial Guards of Istan[TIGE]

E/Me

02 Jul 2010 at 05:32 - 5

i think its probably a blanket IP block on their part. i beleive thats what happened before. maybe try also restarting your computer. it helps w/ alot of problems and if that doesnt work try re-installation.

metal ftw

Frost Gate Guardian

Join Date: Jan 2009

Spamadan ad1

N/

02 Jul 2010 at 05:38 - 6

tryed restart ofc. didnt help. also tryed reinstal. still cant connect arenanet while installation process. also tryed to ented gw-sites from another computer and from laptop wifi. same sad results.

SZSSZS

Ascalonian Squire

Join Date: May 2010

Tears of the Ascended ToA

W/

02 Jul 2010 at 08:24 - 7

Well I've been experiencing the same issue. I believe that this is rather common during festival events, not sure though. Anyways I was able to log on several times yesterday and today despite this issue simply through persistance. Once the GW client finally gets through the "connecting to Anet" screen you may get several code 26 errors, but once again keep trying.

metal ftw

Frost Gate Guardian

Join Date: Jan 2009

Spamadan ad1

N/

02 Jul 2010 at 09:02 - 8

we still cant connect to server. nice service from ArenaNet

tijo

Jungle Guide

Join Date: Feb 2007

Montreal

[CDDR]

R/

02 Jul 2010 at 14:18 - 9

Have you updated your firewall recently, if so, you might want to check if GW is still allowed.

Other possible reasons: anet blocking a range of ips for some "security" reasons. It might also be your ISP blocking the connection to anet's servers. If you would indicate in which region of the globe you are and which ISP you are using, it could turn out helpful to see if the issue is localized.

For a day or so last year, there was some routing issues between my ISP and the GW servers and i couldn't connect.

metal ftw

Frost Gate Guardian

Join Date: Jan 2009

Spamadan ad1

N/

02 Jul 2010 at 16:02 - 10

Firewall and antivirus are ok. So it looks like IP problem with GW servers

pinkeyflower

Krytan Explorer

Join Date: Jan 2010

02 Jul 2010 at 16:26 - 11

Tried port forwarding? Maybe a corrupt .dat file?

metal ftw

Frost Gate Guardian

Join Date: Jan 2009

Spamadan ad1

N/

02 Jul 2010 at 17:05 - 12

I found tons of ppl with same problem. So its obviously not a Hardware problem. ArenaNet blocked liast of IP for unkknow reason. I wrote to support and wwating for answer

Angel Killuminati

Krytan Explorer

Join Date: Apr 2007

UK

02 Jul 2010 at 18:09 - 13

Will post what I added in another thread as it sounds exactly like my problem:

My GW has suddenly stopped loading from the main exe icon whenever an update occurs. It won't connect to the server and update my GW dat file.

I've corrected this problem by downloading the client exe file from the offiicial website here - http://eu.guildwars.com/support/cate...oad_client/%29

I run the game from there whenever an update happens, and it installs the update and opens the game fine. Then I can use the orignal exe launcher from my desktop without any problems. This is only a recent problem and I've changed absolutely nothing.

So, perhaps try running the game from that client instead and see if that works.

Good luck.

Hikari Xx

Pre-Searing Cadet

Join Date: Jul 2010

Me/

03 Jul 2010 at 06:39 - 14

I have the same problem. My firewall is ok,and my internet connecton is fine as well, but I can't connect to GW and the official GW sites. I have no idea what happened, but I've never had problem with gw and my connection before.

Navis

Academy Page

Join Date: Feb 2006

Paris, France

Tears of the Ascended [ToA]

Mo/

03 Jul 2010 at 06:43 - 15

Anyone having this issue any received feedback from Arena Net Support?
I can't connect to the game, official website, official wiki, Arena Net website or even GW2 website, but everythings else with my internet works fine

Gill Halendt

Desert Nomad

Join Date: Mar 2008

03 Jul 2010 at 07:31 - 16

Happened to me a couple of months ago. I switched to Google Public DNS and got it working again.

Changing your DNS settings can solve this issue for the time being and allow you to login until it's fixed. Check this out:

http://code.google.com/intl/it/speed/public-dns/

metal ftw

Frost Gate Guardian

Join Date: Jan 2009

Spamadan ad1

N/

03 Jul 2010 at 07:38 - 17

Gill Halendt, big thank you to u. I solved this problem with Google DNS

SZSSZS

Ascalonian Squire

Join Date: May 2010

Tears of the Ascended ToA

W/

03 Jul 2010 at 07:54 - 18

My issue was also solved using Google DNS. Thanks Gill Halendt

Hikari Xx

Pre-Searing Cadet

Join Date: Jul 2010

Me/

03 Jul 2010 at 11:44 - 19

Google DNS fixed my problem as well. Thx for help!

Hennu

Pre-Searing Cadet

Join Date: Jun 2005

Finland

Happy Enchanted Heroes [HEH]

E/A

03 Jul 2010 at 12:51 - 20

Thank you Gill Halendt!!! Me and my friend from town fixed the problem with the Google DNS as well! My friend only needed to change it from the Network Connections, but I had to go deep deep Router settings to change it and result: I am in Guild Wars! YaY!! Thank you from me and friend

However, since this never happened before, and it was temporary solution they (I dont know which, my ISP or A-net servers) have to fix it for future ;(. But its good to know how to get in GW via "emergency route"

Gill Halendt

Desert Nomad

Join Date: Mar 2008

03 Jul 2010 at 14:56 - 21

Quote:

Originally Posted by Hennu

However, since this never happened before, and it was temporary solution they (I dont know which, my ISP or A-net servers) have to fix it for future ;(. But its good to know how to get in GW via "emergency route"

Don't worry, they'll fix it eventually, but you can still play in the meanwhile.

Looks like this issue happens when Anet/NCSoft bans entire subnets, they probably whitelist individual IP addresses only after the ban has occurred, but this way a lot of people are involved...

id0ll

Pre-Searing Cadet

Join Date: Jun 2009

04 Jul 2010 at 08:30 - 22

Hi,
I've been unable to play GW since Dragon Festival started. I'm always stuck at "Connecting to ArenaNet 0%". I also found out that sites www.guildwars.com , www.arena.net , www.wiki.guildwars.com aren't working since then. After -diag mode I got:

================================================== ============================
= Checking server connectivity
================================================== ============================
Diag.ArenaNetworks.com - address lookup failed
File1.ArenaNetworks.com - address lookup failed
Auth1.ArenaNetworks.com - address lookup failed
Completed in 30.00 seconds

================================================== ============================
= Tracing network paths
================================================== ============================
icmp.arenanetworks.com - address lookup failed
Completed in 10.00 seconds

================================================== ============================

Does anyone know how to fix this? Should I contact my Internet provider? I must assure you that it's not firewall problem.
Please, help me.
Regards.

edit:
oh nvm didn't see the topic below

changing dns helped me - http://code.google.com/intl/it/speed/public-dns/

id0ll

Pre-Searing Cadet

Join Date: Jun 2009

04 Jul 2010 at 11:12 - 23

Google DNS fixed this, thanks!

Navis

Academy Page

Join Date: Feb 2006

Paris, France

Tears of the Ascended [ToA]

Mo/

04 Jul 2010 at 13:38 - 24

This Google Public DNS thing is pro, it also seems to have improved my connection speed!
Is there any reason not to use it all the time?

ryh5n6s

Pre-Searing Cadet

Join Date: Jul 2010

Sweden

Spirit Gone Rambo

Rt/N

06 Jul 2010 at 08:21 - 25

i have the same problem i cant even go out on their webbsites and i have tryed everything here that you all say and nothing work

hihello

Ascalonian Squire

Join Date: Dec 2009

fire

Rt/Mo

06 Jul 2010 at 14:55 - 26

i have just tried switching to google DNS. had no luck still stuck at 0%. has anybody else got another solution?

Quaker

Hell's Protector

Join Date: Aug 2005

Canada

Brothers Disgruntled

06 Jul 2010 at 18:39 - 27

There were some posts about this a while ago in which it was suggested that some ISPs and school/business networks had disabled GW because their system thought GW was a file sharing program.
There's also been cases where ANet blocked a range of IPs that botters/gold-farmers used and some innocent people were in the same range.
Since nobody posting here seems to want to mention where they are and/or what provider they are using, it's harder to pin it down.

Lord Sojar

The Fallen One

Join Date: Dec 2005

Oblivion

Irrelevant

Mo/Me

06 Jul 2010 at 19:52 - 28

I will be notifying Arena Net of this thread. Keep your eyes out for an official response.

Lord Sojar

The Fallen One

Join Date: Dec 2005

Oblivion

Irrelevant

Mo/Me

10 Jul 2010 at 16:31 - 29

As said, I sought an official response from ArenaNet. Here you have said response from the top tier of support.

Quote:

Originally Posted by Guild Wars Support

Hello Connor,

We recently had some IP changes, so those user's ISP's DNS servers will likely need to be refreshed.

If their ISP is unable to refresh their DNS server you may want to continue to suggest using the Google DNS server temporarily until it is resolved: http://code.google.com/speed/public-dns/ *This is not supported by NCsoft in any manner.

The root cause of the issue is those ISPs around that world that have long delays to refresh their DNS information. The forum thread you posted is not loading at this time, but I have not seen any reports of the Google DNS not working if it is setup correctly. If there are people that can not connect after using the new DNS information then they likely have a different issue - like a firewall block.

Thanks,
Donovan
Guild Wars Technical Support Senior

Quote:

Originally Posted by Guild Wars Support

Hello Connor,

Thank you. There appear to be a few small ISPs around the world that are slow to update their DNS cache, but hopefully they will all be updated soon.

Please let us know if you have any further questions.

ArsNova

Ascalonian Squire

Join Date: Sep 2009

netherlands

21 Jul 2010 at 17:15 - 30

The last 4 to 5 hours I can't connect to the GW server, due to "code 058".
Although it happened before, resetting router and/or restarting computer fixed this. But not this time

I could try port forwarding but what's the IP of GW's server?
My location: Netherlands
My ISP: Telfort
Thanks

Lord Sojar

The Fallen One

Join Date: Dec 2005

Oblivion

Irrelevant

Mo/Me

21 Jul 2010 at 20:36 - 31

Quote:

Originally Posted by ArsNova

The last 4 to 5 hours I can't connect to the GW server, due to "code 058".
Although it happened before, resetting router and/or restarting computer fixed this. But not this time

I could try port forwarding but what's the IP of GW's server?
My location: Netherlands
My ISP: Telfort
Thanks

Did you try to use the Google Public DNS?

ArsNova

Ascalonian Squire

Join Date: Sep 2009

netherlands

21 Jul 2010 at 23:36 - 32

No I didn't.
I did however opened port 6112 in my router, to no avail.
So I decided to follow your suggestion.
Having WinXP I went to LAN properties, then changed the settings in the Internet-protocol (TCP/IP) box.
So now I have in that box as Preferred DNS server and as Alternate DNS server 8.8.8.8 and 8.8.4.4 respectively.
The testing seemed to be OK.
Still I can't connect to GW's server.
"Using Google Public DNS" also mentions changing the DNS settings in my router.
But I'm somewhat reluctant to do that.
Besides, from September 2009 up until today I had no problem with the settings as they were. I was playing this afternoon and wanted to change character when I got this 058 code.
Any other ideas?
Very much appreciated.

UPDATE fyi

I mailed my GW friend and he found this in wiki:

Its not mentioned here, but error 58 is also shown when the gw.dat file is corrupted (although it still blames it on network error).
If you delete or rename the gw.dat file and force guildwars to download it fresh, the problem goes away.Sadie2k 23:01, 6 December 2007 (UTC)

Before renaming the gw.dat file I reverted all the changes I'd made back to its previous state.
Guess what ..... gw.dat appeared to be the culprit, that is to say in my case. So it's working fine now.