Need advice, real or not?

my account on gw has been banned for reasons i dont know yet and ive emailed nc soft about it with a message and they've sent me a message saying they're dealing with it wait for our reply. Now they've sent me a message asking me to verify these details: first and last name, physical address, a characters name, 25 digit security keys for each title and the last 4 digits in my credit card for online purchases (i bought eotn online).

Im quite reluctant to give this information however they have included the original message i sent and everything looks the same as with their previous replies. I dont know if this is account banning protocol but would like some advice whether i should give them that info as i do want my account back and if this is just them checking its me.

Thanks a million, ill include the actual email if needed.

That is standard NCsoft account verification procedure, yes. My husband had to send all that information to them when he had a problem logging in a while back. As long as you're sure you sent the email to the right place in the first place, you should be fine giving them the information.

Thanks Smarty, ive sent them my credentials and hopefully they'll unban my account!

while I have never had to go through the process myself, that sounds like the same protocol that others have encountered, so it looks/sounds legit. to me.

^this. if you get an email tho with some really spotty english and telling you to go on a site to verify your account dont do it. other then that if it looks like a legit buisness "i need ur creds give them to me so i can unban you" kind of deal.

gl hope you get unbanned.